Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10375774January 12, 2011
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2004 JEEP GRAND CHEROKEE WITH A RECALL FOR FRONT SEAT ELECTRIC HEATING ELEMENTS. CONSUMER EXPRESSED DISCONTENT WITH ONE DEALERSHIP AND WAS VERY CONTENT WITH THE WORK DONE BY A DIFFERENT DEALERSHIP. *KB THE FIRST DEALERSHIP STATED THEY HAD THE PARTS, BUT WHEN THE CONSUMER ARRIVED, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375738January 5, 2011
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING, UNKNOWN OR OTHER
THERE ARE TWO ISSUES, ONE BEING THE ISSUE WITH THE ENGINE DYING ONCE THE VEHICLE IS PUT INTO A FORWARD OR REVERSE POSITION FROM EITHER REVERSE OR DRIVE POSITION. SECOND IS THE ISSUE OF THE VEHICLE SURGING FORWARD JUST PRIOR TO STOPPING. THE ENGINE WILL REV UP JUST PRIOR TO STOPPING AND START A HARD BUT LOAD RUMBLING DUE TO THE BRAKES BEING HELD AND THE VEHICLE WANTING TO DRIVE FORWARD. I HAVE AN APPOINTMENT WITH MY REPAIR SHOP TO DIAGNOSE THE ISSUE, AND IT IS VERY WEARING OF THE POSSIBILITY OF THIS ISSUE CAUSING AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374434January 4, 2011
ELECTRICAL SYSTEM, EQUIPMENT:APPLIANCE:AIR CONDITIONER
2004 GRAND CHEROKEE. CONSUMER STATES PULSE MODULE PROBLEM. *TGW THE CONSUMER STATED THE AIR CONDITIONING UNIT CEASED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE PROBLEM WAS DIAGNOSED AS A BAD PLUG CONNECTOR. THEY REPAIRED THE CONNECTOR BY CLEANING AND RE-INSTALLING THE PINS AT A COST OF $170.00. SHORTLY THEREAFTER, THE UNIT ONCE AGAIN CEASED TO FUNCTION. THE CONSUMER STATED HE HAD TO WIGGLE THE PLUG IN ORDER FOR IT TO WORK AND IT ONLY WORKED INTERMITTENTLY. THE CONSUMER WAS INFORMED A REPAIR KIT WAS AVAILABLE WITH REPLACEMENT PARTS. THE DEALER INFORMED THE CONSUMER THEY WOULD SHIP THE PARTS TO HIS HOMETOWN. IT TOOK APPROXIMATELY 2 1/2 MONTHS FOR THE PARTS TO ARRIVE ONLY AFTER NUMEROUS PHONE CALLS. UPON INSPECTING THE MALFUNCTIONING PARTS, THE CONSUMER FOUND THAT THEY WERE BADLY BURNED AND THE WIRES WERE MELTED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373839January 3, 2011
ELECTRICAL SYSTEM
THE WINDOWS AND INTERIOR LIGHTS STOPPED WORKING. WHEN WE PULLED INTO THE GARAGE WE NOTICED SPARKS NEAR THE DOOR HINGE. TWO FACTORY WIRES WERE BROKEN AND MAKING CONTACT, WHICH WAS CAUSING THE ARCING. A JEEP MECHANIC TOLD ME THAT NOTHING WAS BEING DONE ABOUT THIS DEFECT, AND THAT HE HAS SEEN AT LEAST 2 A MONTH WITH THIS DEFECT. IF ANY FUMES FROM THE FUEL WERE PRESENT YOU WOULD HAVE A FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373548December 30, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE SURGED AND IT WOULD INCREASE 500 RPMS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE WAS 77,000 AND THE CURRENT MILEAGE WAS 88000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372137December 22, 2010
SEAT BELTS
ON DECEMBER 12, 2010 AT OR AROUND THE HOUR OF 9:30 P.M. CENTRAL TIME I WAS INVOLVED IN A ONE VEHICLE ROLL OVER ACCIDENT DUE TO POOR ROAD CONDITIONS IN MY 2004 JEEP GRAND CHEROKEE. I WAS THE SOLE INDIVIDUAL IN THE VEHICLE, AND AFTER THE ACCIDENT I FOUND MYSELF IN THE BACK SEAT OF THE VEHICLE. I WAS HOWEVER BUCKLED IN THE DRIVER'S SEAT AT THE START OF THE ACCIDENT. I SUSTAINED A SERIOUS CONCUSSION AND BRUISING TO MY LEFT SHOULDER AND HIP FROM THE SEAT BELT, AS WELL AS OTHER VARIOUS INJURIES. THE FAILURE OF THE SEAT BELT IS MY CONCERN. THE SEAT BELT FAILED DURING THE ACCIDENT IN SOME WAY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10371223December 19, 2010
ELECTRICAL SYSTEM
LIGHTS WENT HAYWIRE IN THE CAR AS WELL AS THE LOCKS ON THE WINDOWS AND DOORS I.E., ALL OF THE LOCKS DO NOT WORK ON WITH THE REMOTE, THE SIDE MIRRORS DON'T MOVE, AND THE WINDOWS DO NOT MOVE UP OR DOWN. AFTER THE HEADLIGHTS ARE ON, THE INTERIOR LIGHTS DIM TO WHERE THEY CANNOT BE SEEN. FROM AN INTERNET SEARCH, THIS IS A COMMON PROBLEM THAT COST $275 TO REPAIR. I TOOK MY CAR IN TODAY FOR SERVICE AND WAS TOLD $112 TO LOOK AT THE CAR THAT COULD BE USED TOWARDS THE COST OF THE REPAIR. ACCORDING TO THE INTERNET SEARCH THE PROBLEM WILL BE FROM A DAMAGED WIRE IN THE DOOR THAT WILL NEED TO BE REPAIRED/REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370778December 15, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR THE SEATS, FRONT ASSEMBLY SEAT HEATER/COOLER (09V117000). AFTER HAVING THE REMEDY REPAIR DONE, THE DRIVERS FRONT HEATED SEAT WAS INOPERABLE. THE DEALER STATED THAT THE FRONT DRIVER SEAT WAS INOPERABLE; THEREFORE, THE HEATED SEAT ELEMENT WOULD NOT WORK. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS OPERATING CORRECTLY BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT HAD NOT CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS 133,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370336December 13, 2010
SEATS
SEAT MOUNT BRACKET FAILS UNDER NORMAL USE. FRONT SEAT DRIVERS SIDE MOUNT BRACKET BROKE AT 65K MILES UNDER LIGHT USE. LOOKING ONLINE IT SEEMS LIKE THIS IS A "NORMAL" THING CAUSING A DANGEROUS DRIVING SITUATION OF DRIVING IN A "ROCKING CHAIR". JEEP KNOWS THIS IS AN ISSUE YET THERE IS NO REPLACEMENT PART FOR UPGRADING AN OBVIOUS INFERIOR STRUCTURAL COMPONENT THAT IS INTEGRAL TO SAFE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369815December 9, 2010
SEATS
I HAVE A 2004 JEEP GRAND CHEROKEE LAREDO WITH 107,000 MILES. TODAY, 12/9/2010, THE DRIVERS SIDE SEAT BRACKET CAME LOOSE. I BELIEVE AFTER SEARCHING THE INTERNET, THAT IT IS A MOUNTING BRACKET. SOME OTHER JEEP CHEROKEE OWNERS COMPLAINED OF THIS PROBLEM. THE SEAT NOW ROCKS WHEN I BRAKE AND ACCELERATE. I AM CONCERNED THAT IF I GET INTO A COLLISION THE SEAT WILL NOT BE LOCKED IN AND THE SEAT BELT WILL NOT FUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367691November 23, 2010
SERVICE BRAKES, HYDRAULIC, STEERING
WHEN I DRIVE MY CAR AND I START TO BRAKE AT IN THE SPEED RANGE OF 20MPH TO 65MPH, MY BRAKE PEDAL STARTS TO VIBRATE AND MY STEERING WHEEL STARTS TO SHAKE UNCONTROLLABLY, I HAVE TO START PUMPING THE BRAKES FOR THE STEERING WHEEL TO BECOME NEARLY MODERATELY CONTROLLABLE. I HAVE BEEN READING ONLINE THAT MANY PEOPLE WITH THE SAME YEAR JEEP GRAND CHEROKEE HAVE BEEN HAVING THE SAME PROBLEM. EVEN WITH EARLIER MODELS. WHY HASN'T THERE BEEN A RECALL ON THIS YET, THERE IS SOMETHING OBVIOUSLY WRONG WITH THE BRAKE OR STEERING SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366679November 18, 2010
EXTERIOR LIGHTING:BRAKE LIGHTS
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SOMEONE ALERTED HER THAT NONE OF HER BRAKE LIGHTS WORKED WHEN SHE DEPRESSED THE BRAKE PEDAL EXCEPT THE TAIL LIGHT AT THE TOP OF THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT A CIRCUIT BOARD COULD HAVE BEEN THE CAUSE OF FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365341November 11, 2010
EXTERIOR LIGHTING, EQUIPMENT:ELECTRICAL
2004 JEEP GRAND CHEROKEE LAREDO: THE BRAKE LIGHT BULB HOUSING HAS MELTED DUE TO OVERHEATING CAUSING THE BRAKE LIGHTS TO NOT WORK WHEN DEPRESSING THE BRAKE PEDAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362681October 27, 2010
SEATS
I OWN A 2004 JEEP GRAND CHEROKEE WITH A DRIVER'S SIDE POWER SEAT. IT HAS APPROXIMATELY 105,000 MILES ON IT. THE FRONT RIGHT SEAT BRACKET BROKE ON 10/20/2010 CAUSING THE SEAT TO ROCK WHILE DRIVING, ACCELERATING OR BRAKING. THE LEFT SIDE BRACKET IS NOW ALSO CRACKED BUT NOT BROKEN ALL THE WAY ACROSS YET. THIS IS A VERY DANGEROUS SITUATION AS IT MAY BOTH LEAD TO AN ACCIDENT AND CAUSE ADDITIONAL INJURIES TO THE DRIVER. I AM NOW TRYING TO FIND USED PARTS FOR THE REPLACEMENT AND HAVE LEARNED FROM ONE LOCAL USED AUTO PARTS DEALER (631-654-5172) THAT HE DIDN'T HAVE ANY BECAUSE THIS WAS A :"HOT" ITEM. MY RESEARCH ON THE INTERNET HAS ALSO FOUND IT TO BE A VERY COMMON PROBLEM WITH GRAND CHEROKEES. THE SEATS ARE BREAKING WITH NORMAL USE. I HAVE DECIDED TO COMPLAIN TO THE NHTSA AND MY US SENATOR IN THE INTEREST OF PROTECTING OTHERS FROM A SERIOUS SAFETY PROBLEM INVOLVING A LARGE NUMBER OF VEHICLES. THIS SITE CURRENTLY SHOWS 1898 VOTES OF 'YES' IN REGARD TO HAVING A CRACKED SEAT: HTTP://WWW-ODI.NHTSA.DOT.GOV/IVOQ/INDEX.CFM I AWAIT YOUR REPLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362333October 25, 2010
SEATS
FRONT DRIVER SIDE SEAT STARTED TO WOBBLE AND THEN ENDED UP SNAPPING. METAL BROKE IN THE FRONT LEFT OF THE SEAT RIGHT BY WHERE THE METAL PIECE IS THAT LIFTS THE SEAT. I DRIVE WITH MY SEAT ALL THE WAY DOWN AND IS NEVER RAISED. THE SEAT MOVES EVERY BEND AND ANYTIME I ACCELERATE OR BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361080October 18, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
2004 JEEP GRAND CHEROKEE LIMITED - PASSENGER SIDE FRONT POWER WINDOW STOPPED WORKING. ALSO BLOWER ON HEATING/AC UNIT WORKS INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359961October 11, 2010
SEATS
DRIVER SEAT PIVOT WHICH CONNECTS THE SEAT TRACK TO THE UPPER SEAT FRAME BREAKS / CRACKS UNDER NORMAL DRIVE CONDITIONS. I HAD TO REPLACE MY SEAT TRACK 3 TIMES WITH THE FIRST CRACK BEING WELDED AND CRACKING AGAIN. THE VEHICLE HAS 159,000 MILES AND I AM THE ORIGINAL OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359305October 5, 2010
SEATS
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, HE HEARD A LOUD POPPING NOISE AND COULD FEEL THE SEAT MOVING. THE DEALER LOOKED AT THE VEHICLE AND STATED THAT THE MOUNTING BRACKET FOR THE SEAT WAS BROKEN. THE DEALER STATED THIS HAD BEEN A PROBLEM IN THE PAST. THE CURRENT AND FAILURE MILEAGES WERE 182000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358505September 30, 2010
VISIBILITY:WINDSHIELD, STRUCTURE:FRAME AND MEMBERS
WHILE DRIVING WINDSHIELD BEGAN LEAKING AT THE TOP. TOOK THE VEHICLE TO GLASS REPAIR COMPANY. ENTIRE WINDSHIELD WAS LOOSE AND COULD HAVE FALLEN OFF AT ANY TIME. REMOVED THE WINDSHIELD, CLEANED THE AFFECTED AREA AND REPLACED THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358023September 28, 2010
ELECTRICAL SYSTEM
2004 JEEP GRAND CHEROKEE SE 4.0L ALL GAUGES BOUNCE AND STOP WORKING AND THE TRUCK START SLOWING DOWN AT 60MPH HAD TO PULL OVER TO THE LEFT SHOULDER. THEN THE TRUCK WOULD NOT RESTART FOR 15MIN JUST AS A TOLL TRUCK WAS PULLING UP. CALLED THE DEALER AND THEY SAY IF THE TRUCK IS RUNNING NOW THERE IS NOTHING WE CAN DO UNLESS IT IS NOT RUNNING. NOW THE WINDOW AND DOOR LOCKS DOES NOT WORK. THE INTERIOR LIGHTS STAY ON. AFTER READING SOME OTHER POST ON THE WEB THIS IS A KNOWN ISSUE. IT SEEM LIKE THERE A PROBLEM WITH THE WIRING IN THE DRIVER SIDE DOOR HARNESS WHERE ONE OF THE WIRES BREAK AWAY FROM THE HARNESS. AFTER READING THE BELOW POST JEEP HAS DONE NOTHING TO FIX THE PROBLEM. THIS IS A KNOW PROBLEM FOR MANY YEARS. JUST READ THE BELOW POST. HTTP://AUTOFORUM.CLASSIFIEDS1000.COM/JEEP-GRAND_CHEROKEE/04_JEEP_GRAND_CHEROKEE_ELECTRICAL_PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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