Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10369296December 6, 2010
SEATS
THE SUPPORT FRAME FOR THE DRIVERS SIDE SEAT FAILED AT APPROXIMATELY 100,000 MILES. IT CAUSES THE CAR SEAT TO SHIFT AS THERE ARE ONLY 3 SUPPORT POINTS INSTEAD OF 4. I HAD A MECHANIC ATTEMPT TO FIX IT BUT THAT ONLY LASTED UNTIL 150,000 MILES. A MODERATE TO HIGH IMPACT ACCIDENT MAY CAUSE THE ENTIRE SEAT TO COME LOOSE THEREBY NULLIFYING ANY SAFETY EFFECT A SEAT BELT MAY HAVE TO SAVE MY LIFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368419November 30, 2010
VISIBILITY
SAME COMMON PROBLEM THAT HAS OCCURRED ON THOUSANDS OF CHRYSLER/JEEP GRAND CHEROKEE'S. THE BLEND DOOR ACTUATORS THAT REGULATE HOT AND COLD AIR FAIL SO THAT HEAT STOPS WORKING ENTIRELY. THIS ALSO MEANS THE DEFROST STOPS WORKING WHICH IS A MAJOR SAFETY HAZARD WHEN DRIVING IN WET AND COLD CLIMATES LIKE THE WINTER MONTHS IN WASHINGTON STATE. I RECENTLY DROVE OVER ONE OF OUR MOUNTAIN PASSES AND COULD NOT SEE ANYTHING BECAUSE IT WAS SNOWING AND I COULD NOT DEFROST THE WINDSHIELD. THE REPAIR COSTS $1600 AT A CHRYSLER DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367165November 22, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, ELECTRICAL SYSTEM
2002 JEEP GRAND CHEROKEE LIMITED (WJ), ELECTRICAL WIRES MELTING AT BLOWER MOTOR CONTROLLER (RESISTOR BLOCK) FOR HEATER /AC INTERIOR FAN. FIRE HAZARD AS THIS CIRCUIT IS HOT EVEN WHEN THE VEHICLE IS OFF. POOR CONTACT BETWEEN THE WIRE FEMALE SPADE CONNECTOR AND THE BLOWER MOTOR CONTROLLER MALE SPADE TERMINAL CAUSED EXCESSIVE HEAT WHICH RESULTED IN THE WIRES BEING CHARRED AND THE BLOWER MOTOR CONTROLLER HOUSING MELTING. DEVICE IS LOCATED UNDER THE DASHBOARD ON THE PASSENGER SIDE. I AM ORDERING A HARNESS AND HEATER RESISTOR TO REMEDY THIS MANUFACTURER DEFECT. WHILE MY CAR DID NOT CATCH ON FIRE, THIS IS CLEARLY A FIRE HAZARD THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366122November 15, 2010
AIR BAGS:FRONTAL
INSURANCE COMPANY WRITES ON BEHALF OF CONSUMER REGARDING AIRBAGS *TGW BOTH AIR BAG DEPLOYED WHILE THE CONSUMER WAS DRIVING. A RECALL WAS ISSUED FOR SOME MODELS REGARDING AN INCORRECT PASSENGER AIR BAG WIRE HARNESS IN THE AIR BAG. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10364308November 7, 2010
SEATS
THIS EVENING, WHILE MAKING A LEFT TURN IN MY 2002 JEEP GRAND CHEROKEE LAREDO, THE METAL BASE STRUCTURE OF THE DRIVER'S SEAT SHEERED OFF IN THE RIGHT FRONT POSITION. THIS HAS RESULTED IN THE SEAT BEING SECURED TO THE VEHICLE BY ONLY THE OTHER THREE POSITIONS, AND THE SEAT WOBBLES BACK AND FORTH. THE VEHICLE IS NOW UNSAFE TO DRIVE. IN A COLLISION, THE FAILURE OF THIS SEAT IS ASSURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360669October 15, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DUAL CONTROL A/C HEATER UNIT ON THE JEEP GRAND CHEROKEE LIMITED STOP WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360514October 14, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT SMELLED A STRONG BURNING ODOR. THERE WAS A LOUD NOISE INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. THE CONTACT OBSERVED THAT THE ENGINE OVERHEATED. THE VEHICLE RESUMED WITH CAUTION TO THE DEALER AND THEY INFORMED THAT THERE WAS A RECALL RELATED TO THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE VIN WAS NOT INCLUDED IN THE RECALL. THE TECHNICIAN RECOMMENDED THAT THE VEHICLE NOT BE DRIVEN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 84,162.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10359704October 8, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE OVERLAND. WHILE DRIVING 55 MPH WITH THE HEATER ENGAGED, THE HEATER FAILED TO BLOW FROM THE FRONT PASSENGER SIDE BLOWER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DEALER ADVISED THE CONTACT THAT THE BLEND AIR DOOR ON THE FRONT PASSENGER SIDE WOULD NEED REPLACING. THE CONTACT STATED THAT THE FAILURE CAUSED THE DEFROST ON THE PASSENGER SIDE TO BECOME INOPERABLE AND WOULD DECREASE VISIBILITY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000 AND THE CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359280October 5, 2010
SEATS
I HAVE A 2002 JEEP GRAND CHEROKEE. THE SEAT FRAME BROKE THROUGH COMPLETELY WITH NORMAL WEAR, LESS THAN 100K MILES ON THE CAR. I TOOK THE CAR TO GET IT INSPECTED AND IT FAILED BECAUSE OF THE SEAT. SOMETHING THIS SERIOUS SHOULD BE RECALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358583October 1, 2010
FUEL SYSTEM, GASOLINE
2002 GRAND CHEROKEE JEEP-FUEL RAIL RUSTED AND LEAKED FUEL ON EXHAUST MANIFOLD. CAUGHT IT BEFORE A FIRE, REPLACING RAIL AT A COST OF APPROX $230 PARTS $200 LABOR. CHRYSLER WILL NOT PAY FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10358802October 1, 2010
SEATS
MY 2002 JEEP GRAND CHEROKEE LAREDO FRONT DRIVERS SEAT HAS BROKEN LOOSE WHILE DRIVING FROM THE FLOOR FRAME TWICE AND THE SEAT BACK TWICE. THIS IS CAUSED BY UNDER QUALITY STRENGTH OF METAL AND WELDS. FORM ASKS FOR A DATE OF INCIDENT BELOW BUT THIS HAS HAPPEN FOUR TIMES OVER A THREE TO FOUR YEAR PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355316September 13, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE STARTED THE VEHICLE AND SMOKE BEGAN ABNORMALLY POURING FROM THE ENGINE AND INTO THE INTERIOR CABIN. THERE WAS ALSO BURNING FLUIDS SPEWING FROM THE RADIATOR. THE CONTACT STATED THAT THE RADIATOR WAS FRACTURED AND THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC. THE MECHANIC REPLACED THE COOLING SYSTEM TO CORRECT THE FAILURE. FOLLOWING REPAIRS, THE CONTACT LOCATED A RECALL FOR THE FAILURE (NHTSA CAMPAIGN ID NUMBER: 06V199000- ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN) HOWEVER, THE CONTACTS VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 75,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10353657September 3, 2010
STRUCTURE
JEEP 2004 AND DOWN HAVE WATER LEAKAGE ON PASSENGER AND DRIVER SIDES DUE TO A/C. I HAVE SPOKEN WITH SEVERAL JEEP OWNERS AND THEY EXPERIENCE THE SAME PROBLEM. THIS CAN CAUSE MILDEW AND MOLD (HEALTH PROBLEMS) TO BUILD UP WHICH ALSO LEAVES A VERY UGLY SMELL. THE AMOUNT OF WATER IS RIDICULOUS THAT WHEN YOU LIFT THE CARPET THE WATER IS VISIBLE AND YOU NEED TO SUCTION OUT ALL THE WATER. UNKNOWN FIX TO THIS PROBLEM. I HAVE READ THAT THE A/C SYSTEM WAS POORLY BUILT AND THIS PROBLEM IS EXISTENT ON 90% OF ALL JEEP GRAND CHEROKEE LAREDO. IT IS NOT A DRAIN PROBLEM FROM CLOTTING AND YOU CAN SEE THE WATER DRIPPING ON THE OUTSIDE OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351619August 24, 2010
FUEL SYSTEM, GASOLINE
I HAVE READ THE RECENT NEWS ON THE INVESTIGATION INTO THE GRAND CHEROKEE GAS TANKS. BOTH MY WIFE AND I OWN THEM. I HAVE A 2001 AND SHE HAS A 2002. I AM VERY CONCERNED OVER THIS AS WE BOTH USE THESE CARS TO TAKE OUR DAUGHTER PLACES. I WORRY ABOUT THEIR SAFETY. I RECENTLY CHANGED THE FUEL FILTER ON HERS AND UNTIL THAT TIME DIDN'T EVEN REALIZE THAT THE FUEL TANK IS WHERE IT IS OR THAT IT IS MADE OF PLASTIC. IT'S APPARENT TO ME THAT THEY POSE A SERIOUS RISK, ESPECIALLY SINCE ONE OF THE BOLTS ON THE REAR SWAY BAR IS LESS THAN A QUARTER INCH FROM THE TANK AND COULD VERY EASILY PUNCTURE IT IN EVEN A MINOR REAR END CRASH. THIS IS SOMETHING YOU CANNOT IGNORE. THERE IS OBVIOUSLY A REASON THEY MOVED THE TANK AFTER 2004. YOU HAVE MILLIONS OF TICKING TIME BOMBS DRIVING AROUND. THIS COULD POSE DANGER TO THE OCCUPANTS OF THE VEHICLE THAT REAR ENDS A JEEP AND TO ANY BY STANDARDS THAT TRY TO ASSIST IN AN ACCIDENT SITUATION. WITH THE WAY THE SPARE TIRE COMPARTMENT IS DESIGNED, THERE ARE A FEW HOLES THAT ARE COVERED WITH SEALANT THAT COULD ACT AS A PASSAGE WAY FOR THE FLAMES, THE SEALANT IN BOTH OF OUR CARS IS OLD AND BRITTLE SO IT WOULD OFFER VERY LITTLE RESISTANCE TO ANYTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344823July 23, 2010
SEATS
DEFECTIVE FRONT SEAT ON MY JEEP CHEROKEE 2002 HAD BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344432July 21, 2010
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DUE TO POOR MANUFACTURING AND LOW QUALITY PARTS, 1999-2004 JEEP GRAND CHEROKEES HAVE BEEN SUBJECT TO BREAKAGE OF INTERIOR PARTS CONTROLLING THE HEATING AND A/C SYSTEMS, INCLUDING BUT NOT LIMITED TO THE BLEND DOORS AND ACTUATOR. THIS SYSTEM BREAKDOWN CAN OCCUR SUDDENLY, AND CAN AFFECT BOTH THE A/C AND HEATING SYSTEMS. WHEN THIS OCCURRED TO MY 2002 JEEP GRAND CHEROKEE LTD. IT WAS IN THE DEAD OF WINTER (DEC 2009) AND THE WEATHER HAD BEEN EXTREMELY COLD. I WAS UNABLE TO PROPERLY DEFROST MY WINDOWS, CAUSING EXTREME DIFFICULTY IN SEEING OUT OF MY WINDSHIELD AND RIGHT SIDE MIRROR. BECAUSE OF THIS I WAS OFTEN HAVING TO ROLL DOWN MY WINDOWS--EVEN IF IT WAS SNOWING--IN ORDER TO DRIVE SAFELY TO SCHOOL AND WORK. IN MARCH I TOOK MY CAR TO A LOCAL JEEP DEALERSHIP TO GET MORE INFORMATION ON THIS ISSUE AND I WAS TOLD BY ONE OF THE SERVICE ADVISOR THAT THIS IS A KNOWN PROBLEM IN MANY JEEPS, AND IS SEEN VERY FREQUENTLY. DUE TO THE PROBLEM BEING IN THE DASH OF THE VEHICLE, THE REPAIR QUOTE IS OVER $1,300.00, AND IS NOT COVERED BY MY PRE-OWNED VEHICLE PROTECTION PLAN WITH WESTERN GENERAL. DAIMLER-CHRYSLER HAS RECEIVED THOUSANDS OF COMPLAINTS ABOUT THIS ISSUE BUT REFUSES TO RECALL A WARRANTY OR ASSIST JEEP OWNERS IN REPAIRING BROKEN PARTS. I AM NOT COMFORTABLE PAYING $1,300 AND BEING PENALIZED FOR DAIMLER-CHRYSLER'S MISTAKE WHEN, IF REPAIRED WITH THE SAME PARTS, I COULD BE FACING THIS SAME ISSUE AGAIN VERY SOON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343432July 15, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
BLEND DOORS ON MY 2002 JEEP GRAND CHEROKEE NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342770July 12, 2010
VISIBILITY
CLIMATE CONTROL SYSTEM BLEND DOOR FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342537July 11, 2010
VISIBILITY
HEATER/AC BLEND DOORS HAVE DETACHED FROM THE SHAFT ATTACHED TO THE ELECTRIC MOTOR. THE DOORS CIRCULATE CONDITIONED AIR TO THE CAB AND ARE RESPONSIBLE FOR DEFROSTING THE WINDSHIELD. THE WINDSHIELD NO LONGER DEFROSTS CAUSING VISIBILITY ISSUES DURING THE WINTER MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340210June 26, 2010
SERVICE BRAKES, HYDRAULIC
POTENTIAL BRAKE FAILURE. THE REAR BRAKE LINE & HOSE ARE SEVERELY RUSTED. WHY AREN'T THEY DESIGNED NOT TO COMPROMISE SAFETY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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