Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10403770May 31, 2011
SEATS
FRONT SEAT BRACKETS SHEARED OFF, SEAT UNSTABLE AND WILL TILT BACKWARDS. WAS TOLD BY A CERTIFIED WELDER / WELDING INSPECTOR THAT IT COULD NOT BE WELDED, AND THAT THE BRACKET WAS A DEFECTIVE, SUB-STANDARD, AND UNREPAIRABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10403671May 29, 2011
VISIBILITY
2004 JEEP OVERLAND DUEL CLIMATE CONTROL NOT OPERATING PROPERLY *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399680May 9, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE HAD TO REPLACE ALL 4 WINDOW REGULATORS BECAUSE OF A DEFECT. IT HAS COST ME OVER $1200.00 FOR ALL 4 TO BE REPLACED OVER TIME. IT SEEMS STRANGE TO ME THAT ALL 4 HAVE HAD TO BE REPLACED AND THE PART COST OVER $325.00 JUST FOR THE PARTS NOT COUNTING THE LABOR . THE WINDOW JUST SUDDENLY FALLS DOWN AND WILL NOT STAY ROLLED UP. I PURCHASED THIS CAR BRAND NEW AND IT HAS BEEN TAKEN VERY GOOD CARE OF. I WOULD LIKE TO BE RE-IMBURSED FOR ALL OF MY EXPENSED CONSIDERING THIS CANNOT BE A FLUKE SINCE ALL 4 HAVE HAD TO BE REPLACED AND NO ONE EVER SITS IN THE BACK SO IT HAS NOT BEEN WORN OUT FROM USE. PLEASE LET ME KNOW WHAT CAN BE DONE ABOUT THIS PROBLEM. THE DEALER SAID THIS IS JUST AND ISSUE WITH JEEPS AND THEY ALWAYS KEEP A LARGE AMOUNT OF REGULATORS ON HAND. I THINK THIS IS JUST A WAY FOR JEEP TO MAKE MONEY ON PARTS AND THIS SHOULD NOT BE ALLOWED TO CONTINUE SINCE THE PARTS ARE JUST A PIECE OF PLASTIC AND COST OVER 300.00 PER WINDOW AND WE HAVE TO HAVE OUR WINDOWS FIXED. I WOULD LIKE TO BE CONTACTED TO SEE IF I CAN PURSUE A CLAIM TO BE RE-IMBURSED FROM JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399285May 6, 2011
SEATS
I WAS BACKING MY 2004 JEEP GRAND CHEROKEE OUT OF THE DRIVEWAY WHEN I HEARD A SNAP AND THEN THE FRONT SEAT STARTED WOBBLING BACK AND FORTH. I PULLED BACK INTO MY DRIVEWAY AND THAT'S WHEN MY HUSBAND AND I NOTICED THE METAL THAT CONNECTS THE DRIVER'S SEAT HAD COMPLETELY SNAPPED. IT WAS A BLESSING THAT I WAS NOT TRAVELING AT A HIGH RATE OF SPEED OR WAS FAR FROM HOME, I WOULD HATE TO THINK WHAT WOULD HAVE HAPPENED HAD I BEEN ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397249April 24, 2011
ENGINE AND ENGINE COOLING
2004 JEEP GRAND CHEROKEE OVERLAND UNCOMMANDED THROTTLE PEDAL MOVEMENT. CAR WAS IN DRIVE AT A STANDSTILL ON A SLIGHT GRADE, DRY PAVEMENT. THROTTLE TOOK OFF UNCOMMANDED. DRIVERS FOOT CENTERED ON BRAKE PEDAL. DRIVER NOTICED THROTTLE PEDAL WAS MOVING UNCOMMANDED. PEDAL APPEARED DEPRESSED ABOUT AN INCH THEN RETURNED TO IDLE POSITION THEN BACK DOWN ABOUT AN INCH. AFTER A FEW SECONDS THROTTLE PEDAL RETURNED TO IDLE POSITION. BRAKE HELD BACK ANY VEHICLE MOVEMENT DURING EPISODE. CRUISE CONTROL WAS OFF. THIS WAS THE FIRST TIME THIS ISSUE OCCURRED. NOTHING HAS BEEN DONE TO CORRECT THE DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393793March 30, 2011
SEATS
04 JEEP GRAND CHEROKEE LAREDO DRIVER SEAT TRACK BRACKET BROKEN. SEAT IS NOW UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392166March 18, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2004 JEEP GRAND CHEROKEE WINDOW REGULATORS HAVE HAD TO REPLACE ALL AT LEAST ONCE FRONT DRIVER'S SIDE (3) TIMES FRONT PASSENGER SIDE (2) TIMES ONLY 77,000 MILES ON VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10389635March 9, 2011
SEATS
DRIVERS SEAT BRACKET HAS BROKEN CAUSING SEAT TO SEVERELY ROCK. I HAVE SEEN NUMEROUS COMPLAINTS. NEEDS TO BE REPAIRED BY A WELDER OR REPLACED. CURRENTLY HOLDING TOGETHER WITH A HOSE CLAMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386609March 6, 2011
SEATS
2004 GRAND CHEROKEE LAREDO. THIS WILL BE THE SECOND TIME SINCE 2004 REPLACING THE DRIVERS SIDE FRONT SEAT. IT BROKE IN 2008 AND AGAIN IN 2011. THE SEAT STARTS TO ROCK BACK AND FORTH LIKE ITS LOOSE AND THERE IS NO WAY TO TIGHTEN THE SEAT.. SO YOU HAVE TO SIMPLY LIVE WITH IT, VERY UNSAFE IN MY EYES. IF I WAS IN A ACCIDENT I THINK THE SEAT WOULD SNAP OFF AND I WOULD BE GREATLY INJURED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384822February 28, 2011
SEATS
THE DRIVER'S SEAT OF MY 2004 JEEP GRAND CHEROKEE HAS BROKEN FOR UNKNOWN REASONS AND , WITHOUT HOMEMADE, PATCHWORK BRACING, FLOPS BACK LIKE A RECLINER. WE HAVE ATTEMPTED TO GET THIS REPAIRED BOTH THROUGH OUR LOCAL DEALER AND THROUGH CHRYSLER CORPORATION AND THEY CLAIM THAT THEY CANNOT SECURE THE PART; WE WERE FIRST TOLD BY THE DEALER WE HAD TO PREPAY FOR THE PART, DID SO, AND THEN THEY REPORTED BACK WEEKS LATER THAT THEY COULDN'T FIND THE PART. UNFORTUNATELY, OUR FINANCIAL SITUATION DOES NOT ALLOW US TO SIMPLY PARK THE VEHICLE AND MAKE DUE. THIS IS TRULY AN ACCIDENT WAITING TO HAPPEN AND WE WOULD APPRECIATE ANY ASSISTANCE AND SUPPORT YOU CAN OFFER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383442February 21, 2011
SEATS
THE SEAT BRACKETS FOR THE DRIVER'S SEAT ON MY 2004 JEEP GRAND CHEROKEE HAVE SNAPPED. THIS CAUSES THE SEAT TO ROCK BACK AND FORTH WHEN ACCELERATING OR BREAKING. WILL COST BETWEEN 500-800 TO HAVE THE BRACKETS REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382956February 16, 2011
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE WINDOW OPENED AND FELL INTO THE DOOR PANEL WITHOUT ENGAGEMENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE SHE WAS ADVISED THAT THE WINDOW REGULATOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE EXACT SAME FAILURE RECURRED ON THE FRONT PASSENGER WINDOW WITHIN MONTHS. THE PASSENGER WINDOW WAS REPLACED BY THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 67,590.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382989February 16, 2011
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). THE VEHICLE BEGAN TO EXHIBIT SEVERAL ELECTRICAL FAILURES WITHIN THE TURN SIGNALS, HAZARD LIGHTS AND THE HEATER FAN. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE ELECTRICAL WINDOW MOTOR, TURN SIGNALS AND HAZARD LIGHT ELECTRICAL SENSORS WERE REPLACED. THE HEATER FAN WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 71,058.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382725February 15, 2011
SEATS
PASSENGER SEAT HEATER ELEMENT GOT WAY TO HOT AND THE SEAT STATED SMOKING. I SEEN THE RECALL SO I CALLED GAVE THEM THE VIN AND WAS TOLD THIS VEHICLE WAS NOT COVERED UNDER THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382495February 13, 2011
ELECTRICAL SYSTEM
WIRING HARNESS LOCATED BETWEEN FRONT DOOR AND FRAME INSIDE RUBBER TUBING IS MADE OF INFERIOR MATERIALS AND CRACKS WITH TIME EXPOSING WIRING CAUSING A SAFETY ISSUE. SPECIFICALLY, THE BLACK NEUTRAL WIRE AND ORANGE WIRES HAVE BEEN CRACKING ON DOZENS, IF NOT THOUSANDS, OF JEEP GRAND CHEROKEES (AS SEEN HERE: HTTP://AUTOFORUM.CLASSIFIEDS1000.COM/JEEP-GRAND_CHEROKEE/04_JEEP_GRAND_CHEROKEE_ELECTRICAL_PROBLEM). WHEN THIS OCCURS, THE WIRING BECOMES EXPOSED AND/OR BREAKS. IN MY CASE WHEN THIS OCCURRED, THE DRIVERS SIDE DOOR CONTROLS CEASED TO OPERATE CAUSING THE WINDOWS AND DOOR LOCKS TO BE UNRESPONSIVE. IN ADDITION THIS CAUSES THE INTERIOR LIGHTS TO TURN ON WHEN THE HEADLAMPS ARE ON CAUSING DIFFICULTY DRIVING IN NIGHT TIME CONDITIONS. FINALLY, THIS FAULT MAY BE THE CAUSE OF THE DRIVERS SIDE BRAKE LIGHT TO FAIL WHEN HEADLAMPS ARE ON. THIS ISSUE CAN BE TEMPORARILY CORRECTED BY SPLICING THE EXISTING WIRING HARNESS. HOWEVER, A MORE PERMANENT SOLUTION WOULD BE TO REPLACE THE ENTIRE WIRING HARNESS AS OTHER WIRES COULD DETERIORATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379658January 31, 2011
ELECTRICAL SYSTEM
NO POWER TO WINDOWS, LOCKS AND MIRRORS ON DOORS. THERE IS A WIRE ON THE INSIDE OF THE DRIVERS DOOR THAT SPLITS IN HALF FOR NO REASON PREVENTING ANYTHING ON THE DOORS TO WORK. I CANNOT OPEN ANY WINDOWS, UN/LOCK ANY DOORS, OR ADJUST MY MIRRORS. THIS HAS NOT BEEN RECALLED BUT IS A VERY COMMON PROBLEM WITH THIS VEHICLE. I FEEL THIS IS A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378538January 24, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WE HAVE A 2004 JEEP GRAND CHEROKEE THAT HAS HAD AN ONGOING FAILURE IN THE AIR CONDITIONING SYSTEM. OVER 10 TIMES THE VEHICLE HAS BEEN INTO 2 DIFFERENT DEALERSHIP REPAIR FACILITIES TO CORRECT THE PROBLEM AND THERE HAS BEEN NUMEROUS PARTS REPLACED (BLENDING DOORS, VALVES ETC) AND THE FAILURE IS STILL THERE. THE A/C SYSTEM DOES NOT PRODUCE AIR AT THE TEMP THAT IS SELECTED, AND MOST OF THE TIME WILL BLOW HOT ON ONE SIDE AND COLD ON THE OTHER OR THE OTHER WAY AROUND. THE LAST TIME IT WAS IN THE DEALERSHIP THE MANAGER SAID THEY COULD FIND NOTHING WRONG, AND WHEN MY WIFE DROVE THE VEHICLE WITH THE MANAGER, THERE WAS BURNING HOT AIR COMING OUT OF THE VENT, THE MANAGER SAID THAT WAS NORMAL. NOTHING THEY HAVE DONE HAS FIXED THE PROBLEMS AND WE ARE READY TO SUE THEM TO RECOUP OUR MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378542January 24, 2011
VISIBILITY
FAILURE OF HEATING SYSTEM COMPONENTS - BLEND DOORS. REGARDLESS OF TEMPERATURE SELECTED AND FAN OUTPUT, DESIGN FLAW IN BLEND DOORS OF HEATING SYSTEM CAN RESULT IN NO HEAT INCLUDING NO WAY TO DEFROST / DEFOG THE FRONT WINDSHIELD, IMPEDING DRIVER'S ABILITY TO SEE IN COLD WEATHER. FAULTY PLASTIC PARTS BREAK. APPARENTLY THIS IS A WIDESPREAD PROBLEM WITH MANY JEEP MODELS / YEARS BUT NO RECALL EVER ISSUED. COST IN EXCESS OF $1,500 TO REPAIR ESTIMATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378076January 20, 2011
SEATS
FRONT DRIVER SIDE SEAT HAS BROKE AT 3 SEPARATE PARTS REQUIRED WELDING TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377509January 15, 2011
SEATS
WHILE DRIVING DOWN THE ROAD MY SEAT COMPLETELY BROKE, THROWING ME TOWARDS THE BACK SEAT. THANK GOD I WAS ABLE TO CONTROL THE VEHICLE AND THAT NO ONE WAS COMING DOWN THE OTHER SIDE OF THE ROAD OR IT WOULD HAVE BEEN TERRIBLE. WHY WOULD A SEAT FAIL LIKE THAT??? THE CAR IS PRETTY MUCH NOT DRIVABLE NOW BECAUSE THE SEAT IS COMPLETELY BROKEN OFF THE BASE. THIS IS CRAZY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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