Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10426582September 21, 2011
VISIBILITY
THE DEFROSTER BLOWS COLD AIR RANDOMLY WHILE DRIVING IN THE WINTER. CAUSES THE WINDSHIELD TO FOG, THEN FREEZE WHILE DRIVING. THIS IS A VERY COMMON ISSUE AND EASY FIX, BUT REQUIRES REMOVING THE ENTIRE DASHBOARD ASSEMBLY. TO REPLACE A $5 PIECE OF PLASTIC. THIS IS A COMMON ISSUE AND A SAFETY PROBLEM AND SHOULD BE COVERED BY THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425281September 13, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH OR WHILE IDLING, THE CHECK ENGINE LIGHT WOULD ILLUMINATE AND THE ENGINE WOULD OVERHEAT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE ENGINE COOLING FAN WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413218July 17, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
FAULTY BLEND DOORS IN 2002 JEEP GRAND CHEROKEE LTD A/C UNIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412699July 13, 2011
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEFECTIVE FUEL TANK DESIGN *TGW THE CONSUMER BELIEVED AN URGENT RECALL WAS NEEDED TO PROTECT THE 2.2 MILLION DRIVERS WHO OWN JEEPS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10396018April 15, 2011
SEATS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDE HEATED SEATS WOULD OVERHEAT AND BURN THE BACK OF THE SEAT OCCUPANTS LEGS. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE VEHICLE DID NOT FALL UNDER NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 0 AND THE CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393120March 28, 2011
SEATS
RECENTLY MY FRONT DRIVER SEAT ON MY 2002 JEEP GRAND CHEROKEE OVERLAND STARTED TO ROCK BACK AND FORTH AND FELT VERY "LOOSE". I LOOKED UNDER THE SEAT AND FOUND THAT THE VERY THIN METAL THAT HAD BEEN CONNECTED TO THE SEAT FRAME/RAIL HAD FRACTURED AND ONE BOLT HAD ACTUALLY BORED THROUGH THE METAL HOLE OPENING BETWEEN THE TWO ASSEMBLIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10392461March 22, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE REFUELING, FUEL BEGAN TO SPILL OUT OF THE FUEL FILLER NECK. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS REFUELED. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 01V374000 (FUEL SYSTEM, GASOLINE:DELIVER). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 180,000 AND THE CURRENT MILEAGE WAS 186,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390214March 15, 2011
SEATS
FRONT DRIVER'S SEAT SEEMED WOBBLY, LOOKED UNDER SEAT AND BRACKET THAT HOLDS SEAT TO THE RAILS IS BROKEN ON FRONT LEFT AND RIGHT SIDE. YOU CAN NOW LEAN BACK AND FRONT OF SEAT LIFTS UP. VERY DANGEROUS. IF THERE WAS A CRASH, YOU COULD EASILY END UP IN THE BACK SEAT OF THE CAR. I HAVE LOOKED AND FOUND MANY COMPLAINTS ABOUT THIS SITUATION WITH THE JEEPS, 1 SITE HAD OVER 2600 COMPLAINTS IN A 2 YEAR PERIOD. I TOOK OFF THE SIDE OF THE SEAT AND ADDED 2 NYLON STRAPS TO HOLD SEAT DOWN TO RAIL. I HAVE READ MANY PLACES WHERE PEOPLE HAVE THIS WELDED BACK TOGETHER AND IT BREAKS AGAIN. METAL IS VERY THIN, NOT BUILT TO TAKE STRAIN OF ANY KIND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390137March 14, 2011
VISIBILITY
2002 JEEP GRAND CHEROKEE LIMITED. MAY 2010 FRONT PASSENGER SIDE WINDOW FELL DOWN WHILE DRIVING. MARCH 2011 BACK DRIVER SIDE WINDOW FELL DOWN WHILE DRIVING WITH MY 4 YEAR OLD DAUGHTER ON THAT SIDE. WENT TO DEALER SAID IT WOULD COST $800 TO FIX BOTH WINDOWS. THE WAY IT SOUNDS THIS IS HAPPENING ALOT. IT NEEDS TO BE RECALLED. HAD TO DRIVE 30 MINUTES IN 20 DEGREE WEATHER HOME WITH DAUGHTER IN CAR. SOMETHING THINGS TO HAPPEN ASAP. TO MUCH MONEY TO BE SPENDING EVER 6 MONTHS TO A YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389632March 9, 2011
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER HEATED ELECTRIC SEATS WERE OVERHEATING ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT BOTH OF THE FRONT SEAT HEATING ELEMENTS WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED WHO OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 86,480. UPDATED 05/04/11 *BF THE CONSUMER STATED T HE SEAT BECAME VERY HOT AND THEN STOPPED WORKING ALTOGETHER. UPDATED 05/09/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389649March 9, 2011
AIR BAGS:SIDE/WINDOW
I OWN A 2002 JEEP GRAND CHEROKEE AND BOTH OF THE SIDE CURTAIN AIR BAGS DEPLOYED WHILE I WAS DRIVING. THERE WAS NO IMPACT OR COLLISION. I WAS MAKING A RIGHT HAND TURN WHEN THE AIR BAG LIGHT CAME ON. IMMEDIATELY AFTER THAT PASSENGER SIDE CURTAIN AIR BAG DEPLOYED. THEN A COUPLE OF SECONDS LATER THE DRIVER SIDE CURTAIN AIR BAG DEPLOYED. I PULLED INTO THE STORE PARKING LOT AND HAD THE CAR TOWED TO A SERVICE SHOP. INSURANCE INVESTIGATOR DETERMINED IT WAS MECHANICAL FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10388889March 7, 2011
SEATS
NOTICED A FAILURE OF DRIVER'S SIDE SEAT MOUNT. SEAT NOW ROCKS BACK AND FORTH BECAUSE FRONT OF SEAT MOUNTS BECAME FATIGUED AND FAILED. AFTER DOING SOME INTERNET RESEARCH, THIS SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL AND SHOULD BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384518February 25, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL YET THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO CHANGE LANES TO AVOID A CRASH AND THE VEHICLE CAME TO A STOP AFTER HE CONTINUOUSLY APPLIED PRESSURE TO THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. THE CURRENT MILEAGE WAS 44,000. UPDATED 3/21/11 *CN UPDATED 03/31/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384151February 23, 2011
SEATS
THE HEATED SEAT ON MY 2002 JEEP GRAND CHEROKEE OVERLAND OVERHEATED AND BURNED MY LEGS. I NOW LEAVE THE HEATED SEAT TURNED OFF. I TOOK THE CAR TO THE JEEP DEALER AND THEY STATED IT NEEDS A NEW SEAT HEATER ASSEMBLY AND WILL COST $800.00. I CANNOT AFFORD TO PAY THAT MUCH SO I DID NOT HAVE IT REPLACED. I SAW A RECALL NOTICE ON THE NHTSA WEB SITE AND DISCUSSED THIS WITH THE JEEP DEALER. THE JEEP DEALER STATED THAT MY JEEP IS NOT COVERED IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377967January 20, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEATER DUCTS WOULD NOT FUNCTION CORRECTLY DUE TO LEAKAGE IN THE EVAPORATOR COIL. THE HEATER CORE WAS REPLACED BY THE DEALER. AFTER THE REPAIR, MOIST AIR EMITTED THROUGHOUT THE VENTS CAUSING THE WINDOWS TO BECOME FOGGY. THE CONTACT HAD CONCERN WITH THE HEALTH AND SAFETY HAZARDS REGARDING THE AIR QUALITY CIRCULATED THROUGHOUT THE VENTS. THE FAILURE MILEAGE WAS 65,351.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375255January 9, 2011
EXTERIOR LIGHTING
CLOUDED HEADLIGHT LENSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374669January 4, 2011
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, VISIBILITY, ELECTRICAL SYSTEM:WIRING
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH. NHTSA CAMPAIGN ID NUMBER : 01V288000 MY 2002 JEEP GRAND CHEROKEE IS HAVING ELECTRICAL ISSUES OF THIS NATURE. CAR LOST DIRECTIONALS AND HEATER/DEFROSTER, BRAKE LIGHTS ON HIGHWAY. ALL ELECTRICAL RELATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373952January 3, 2011
AIR BAGS:SIDE/WINDOW
I WAS DRIVING MY 2002 JEEP GRAND CHEROKEE WHEN I BEGAN TO TAKE A RIGHT TURN INTO A SHOPPING CENTER. SUDDENLY, WITHOUT WARNING, MY SIDE CURTAIN AIRBAG DEPLOYED WITH GREAT FORCE. I WAS ABLE TO SLOW THE VEHICLE AND THEN PULL INTO A PARKING SPACE WITHOUT INCIDENT. UPON INSPECTION I FOUND THAT THERE HAD BEEN NO IMPACT, NO DAMAGE TO MY VEHICLE IN ANY WAY, EXCEPT THAT THE SIDE AIRBAG WAS NOW HANGING DOWN. CHRYSLER INITIALLY REFUSED TO PAY FOR ANY PART OF THE INCIDENT, THEN FINALLY AGREED TO PAY FOR THE AIRBAG TO BE RE-INSTALLED. I WAS MADE TO PAY FOR THE AIRBAG SENSOR ($200), THE AIRBAG CONSOLE ($320) AND A $100 DEPOSIT ON THE AIRBAG ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373744January 2, 2011
STRUCTURE:FRAME AND MEMBERS
DRIVING HOME FROM A SOCCER GAME WITH 3 KIDS AND MYSELF IN A 2002 JEEP. I WAS COMING TO A STOP, WHEN I LOST CONTROL OF THE SUV. THE FRAME OF THE JEEP BROKE FROM RUST. THE JEEP HAD THE UNDERSIDE COATED WHEN IT WAS PURCHASED. JEEP DID NOTHING TO HELP SOLVE THIS PROBLEM, AND IT HAD TO GO TO THE SALVAGE YARD. I WILL NEVER OWN ANOTHER JEEP PRODUCT. MY AUTO BODY SHOP SAID THE OTHER SIDE WAS ALMOST RUSTED THROUGH ALSO, SO REPAIR COST WOULD MORE THAN IT WOULD BE WORTH. THE ONLY THING WAS THAT MOMENTS BEFORE THE BREAK, I WAS GOING 65 ON A 2 LANE HIGHWAY AND HAD IT BROKE THEN I WOULD HAVE HAD A REALLY BAD ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10372229December 23, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH THE VEHICLE OVERHEATED. THE CONTACT DROVE ONTO THE EMERGENCY LANE AND NOTICED THAT THE ANTIFREEZE WAS BOILING IN THE OVERFLOW CONTAINER. THE CONTACT LET THE VEHICLE COOL OFF AND ADDED ANTI FREEZE. THE VEHICLE WAS TAKEN TO AN AUTO REPAIR SHOP. THE TECHNICIAN STATED THAT THE RADIATOR FAN NEEDED TO BE REPLACED. THE CONTACT WAS AWARE OF A RECALL FOR THE FAILURE AND WAS INFORMED BY THE MANUFACTURER THAT HIS VIN WAS NOT INCLUDED (NHTSA CAMPAIGN ID NUMBER: 06V199000 ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 125,000 .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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