Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11024274September 19, 2017
ENGINE
THE CAR RANDOMLY WON'T START. IT HAS FULL POWER BUT DOES NOT CRANK. MANY OWNERS WITH VARIOUS YEARS OF JEEPS HAVE HAD THIS ISSUE AND THE DEALER OFTEN CAN'T IDENTIFY THE PROBLEM PARTLY BECAUSE THE CAR STARTS AFTER IT HAS BEEN TOWED. MANY OWNERS END UP SPENDING $1000'S ON REPAIRS AND TOWS ONLY TO HAVE IT CONTINUE. IT'S VERY DANGEROUS BECAUSE YOU NEVER KNOW WHEN OR WHERE IT WILL HAPPEN. I JUST HAD MINE TOWED TO THE DEALER FOR THE FOURTH TIME AND HAVE BEEN TOLD THAT I WILL NEED TO START REPLACING PARTS IF THE CAR DOESN'T PRODUCE A DIAGNOSTIC CODE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023981September 18, 2017
ELECTRICAL SYSTEM
BATTERY LIGHT CAME ON WHILE TRAVELING ON I-10 IN EL PASO TX. EXITED ON SUNLAND PARK DR WHERE VEHICLE STALLED WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023519September 14, 2017
SERVICE BRAKES, ENGINE, STEERING
ON MULTIPLE OCCASIONS, OUR 2011 JEEP GRAND CHEROKEE OVERLAND 5.7L ENGINE STALLS WHILE BRAKING AND TRYING TO TURN CORNERS. RECALL P54 TO REPLACE FUEL PUMP RELAY TO CORRECT THIS ISSUE WAS DONE IN NOVEMBER 2015, BUT THE ISSUE HAS CONTINUED. MOST RECENTLY OCCURRED SEPT 8TH, 11TH AND NOW TODAY THE 14TH. HAD VEHICLE IN FOR DIAGNOSTICS ON SEPT 13TH AND JEEP TECHNICIANS WERE UNABLE TO FIND THE PROBLEM. WHEN THIS STALLING OCCURS, THERE ARE NO WARNING LIGHTS AND APPARENTLY NO FAULT CODES GENERATED. WHEN MOTOR STALLS, WE LOSE POWER STEERING AND BRAKES AND HAVE ENDED UP ON THE WRONG SIDE OF ROAD TRYING TO GET STOPPED. THIS USUALLY HAPPENS WHEN DECELERATING AND BRAKING TO TURN OFF OR ONTO A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022527September 10, 2017
SERVICE BRAKES
ON SEPTEMBER 7TH 2017 WHILE DRIVING BACK FROM JFK AIRPORT MY CAR LOST BRAKING POWER, WHEN I PRESSED THE BRAKES THE BRAKES TOUCHED THE FLOOR BUT THE CAR WOULD STILL KEEP MOVING. IT ALMOST CAUSED ME TO HIT MULTIPLE CARS THANKS TO GOD I WAS IN THE LEFT LANE AND WENT OVER A CURB AND GRASS AND INTO A SERVICE PLAZA ON BELT PARKWAY. THIS WAS VERY FRIGHTENING, WE COULD HAVE REAR ENDED THE CAR IN FRONT OF US GOING 55-60 MPH. WE GOT SO SACRED WE WERE ALL SHAKING, WE COULD HAVE BEEN KILLED OR KILLED SOMEONE ELSE. THIS IS A SERIOUS ISSUES. WHEN I HIT THE BRAKES NOW THE CAR SLOWS DOWN BUT DOES NOT COME TO A STOP IF YOU ARE MOVING FAST. I CALLED CHRYSLER AND THEY SAID THERE WAS A RECALL ON BRAKE BOOSTER WHICH CAUSED SIMILAR ISSUE BUT ACCORDING TO THEM MY CARS VIN NUMBER IS NOT UNDER THIS RECALL. THE CAR HAS LESS THAN 63000 MILES ON IT AND THIS IS UNBELIEVABLE. I HOPE THIS WILL HELP SOMEONE FROM GETTING SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020531August 30, 2017
ELECTRICAL SYSTEM, ENGINE
FCW (FORWARD COLLISION WARNING) LIGHT WENT ON AND THE ENGINE KILLED, WHILE IN FULL MOTION, CAUSING TOTAL LOSS OF POWER STEERING AND CONTROL. THIS HAS HAPPENED WHILE STATIONARY AT A STOP LIGHT AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020150August 28, 2017
ELECTRICAL SYSTEM
STALL ON STARTUP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018803August 22, 2017
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
WHILE IN MOTION PUT ON TURN SIGNAL AND STARTED TURN AND ENGINE STOPPED COLD. IT COULD BE STARTED AGAIN AFTER COMING TO A STOP. DURING FAILURE HAD NO POWER STEERING OR POWER BRAKES. HAS HAPPENED THREE TIMES TWO WHILE TURNING RIGHT ONCE WHILE TURNING LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016126August 18, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE IN MOTION AND STATIONARY THE VEHICLE WITH HAVE POWER SURGES THROUGH THE ELECTRICAL SYSTEM. WHILE STATIONARY THE TAILGATE WILL OPEN ON ITS OWN AND THE HORN WILL RANDOMLY START BLOWING. WHILE IN MOTION AND STATIONARY THE VEHICLE WILL BLOW HEADLAMPS AND TAIL LAMPS. THE WIRES IN THE HEAD AND TAIL LAMPS HAVE CAUGHT ON FIRE AND HAVE MELTED THE WIRES. YESTERDAY THE REAR DRIVERS SIDE TAIL LAMP CAUGHT ON FIRE AND BURNED THE CASING AND WIRES. THE VEHICLE WILL RANDOMLY STALL AND SOMETIMES WON'T START.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11015919August 17, 2017
LATCHES/LOCKS/LINKAGES, POWER TRAIN, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. ON ANOTHER OCCASION, ALL OF THE DOORS LOCKED AND UNLOCKED INADVERTENTLY. ALSO, WHILE DRIVING, THE GEAR SHIFTER AUTOMATICALLY SHIFTED INTO FIRST GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO OLATHE DODGE CHRYSLER JEEP RAM (LOCATED AT 15500 W 117TH ST, OLATHE, KS 66062 (888) 864-4741) WHERE IT WAS DIAGNOSED, BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS PROVIDED CASE NUMBER: 32155774. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11015618August 16, 2017
ELECTRICAL SYSTEM
I PURCHASED MY 2011 JEEP GRAND CHEROKEE OVERLAND LAST YEAR FROM A TOYOTA DEALER. ONLY BECAUSE NO OTHER DEALERS HAD ONE WITH SADDLE INTERIOR. SO FAR THE RADIATOR NEEDED TO BE REPLACED BECAUSE IT CRACKED LEAKING FLUID AND RECENTLY THE PUSH BUTTON STARTER WENT.IS THERE A RECALL ON THE PUSH BUTTON STARTER MALFUNCTIONING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013876August 9, 2017
AIR BAGS
I WAS IN A TRAFFIC ACCIDENT AND THE AIR BAGS AND SRS SYSTEM DID NOT DEPLOY. I WAS HIT ON THE DRIVER FRONT DOOR AND DRIVER FRONT FENDER. FORCE WAS GREAT ENOUGH TO PUSH ME INTO ANOTHER DIRECTION, UP A CURB AND INTO PROPERTY AND EVENTUALLY STOPPING AT A TREE. THE DRIVER DOOR WAS WAS UNABLE TO OPEN, AND FRONT END WAS CRUMPLED. NOT A SINGLE AIR BAG DEPLOYED. THERE ARE AIR BAGS IN THE FRONT SEATS, ABOVE THE SIDE WINDOWS, KNEE BOLSTERS AND STEERING AND DASH. *TT UPDATED 10/1/18*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11013728August 8, 2017
ELECTRICAL SYSTEM
THESE PROBLEMS ARE RANDOM. FIRST ALRM HAS GONE OFF TWICE, THE DAY LIGHT RUNNING LIGHTS DON'T ALWAYS COME ON. THE CAR DOES NOT ALWAYS RECOGNIZE THE KEY. THE DOM ELIGHT ON THE DRIVERS SIDE FLICKERS SOME TIMES. THIS MOURNING THE CLOCK ON THE RADIO SHOWED AN INVALID TIME, SWITHED RADIO OFF, AND BACK ON, IT WENT TO THE CORRECT TIME. TOOK TO MACHANIC DESIGNATED BY THE DEALER WE BOUGHT THIS FROM 2 WEEKS AGO AND HE FOUND NO ISSUES. THE MILAGE IS 92000. I WILL CHANGE THE BATTERY OUT THIS WEEK, AND SEE IF THAT CORRECTS THESE ISSUES. WE HAD SIMILAR ISSUES WITH OR 2005 LINCOLN LS WHEN IT HAD A WEAK BATTERY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012706August 3, 2017
UNKNOWN OR OTHER
I WAS DRIVING AND HEARD WHAT ALMOST SOUNDED LIKE AN EXPLOSION. I PULLED OFF THE ROAD AND REALIZED MY SUNROOF HAD EXPLODED. THE SUNROOF HAD NO PRIOR CHIPS OR CRACKS. AS SEEN IN THE PHOTOS, THE GLASS HAD EXPLODED BY THE SIZE OF THE HOLE. THANKFULLY, I HAD THE CANVAS CLOSED, AT THE TIME AND GLASS DID NOT FALL IN. HOWEVER, I AM CONCERNED FOR THE SAFETY OF OTHER JEEP OWNERS AND OTHER VEHICLES ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010411July 24, 2017
ENGINE, POWER TRAIN
MY 2011 JEEP GRAND CHEROKEE IS LEAKING FROM WHAT APPEARS TO BE COMING FROM THE TRANS COOLER PART JUST ABOVE THE A/C CONDENSER. THIS SEEMS TO BE AN EXTREMELY COMMON ISSUE WITH THE 2011-2013 MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010414July 24, 2017
UNKNOWN OR OTHER
THE WRINKLES IN THE LEATHER DASH COULD CAUSE AN IRREGULAR PASSENGER AIRBAG DEPLOYMENT. THIS CONCERNS ME GREATLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006532July 20, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) HOWEVER, THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO GUNN CHEVROLET LOCATED AT 16550 I-35, SELMA, TX 78154 WHERE THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST AS THE RECALL REPAIR HAD ALREADY BEEN PERFORMED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005878July 17, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
JEEP GC2011 ENGINE STALLS WHILE DRIVING! CURRENT RECALL UNDER CHRYSLER #T36 AND NHTSA #17V435 ONLY COVERS YEAR 2012-2014. CHRYSLER NEEDS TO BE NOTIFIED TO INCLUDE YEAR 2011. ONGOING ISSUES OF STALING AND COMPLAINTS FOR 2011 HAS BEEN LOGGED SINCE 2012 AND IS A SERIOUS MECHANICAL ISSUE THAT SHOULD BE UNDER THE RECALL. IF ANYONE HAS EXPERIENCED STALING PLEASE DOCUMENT AND SEND THE COMPLAINT OR IF YOU KNOW SOMEONE WHO HAS DIED FROM THIS PLEASE FILE TO SAVE OTHERS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005889July 17, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
JEEP GC2011 STALLS WHILING DRIVING. ONGOING SINCE 2012; MECHANICS HAVE DONE A LOT OF SERVICE AND REPAIR VERY COSTLY OUT OF MY POCKET EXPENCES BUT HAS NOT FIXED THE STALLING. SAYS IT MAYBE THE ALTERNATOR, THROTTLE OR IGNITION PROBLEM. THE 2011 MODEL SHOULD BE INCLUDED IN THE CHRYSLER RECALL #T36 (NHTSA #17V435).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005892July 17, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
JEEP GC2011 STALLS WHILING DRIVING. ONGOING SINCE 2012; MECHANICS HAVE DONE A LOT OF SERVICE AND REPAIR VERY COSTLY OUT OF MY POCKET EXPENCES BUT HAS NOT FIXED THE STALLING. SAYS IT MAYBE THE ALTERNATOR, THROTTLE OR IGNITION PROBLEM. THE 2011 MODEL SHOULD BE INCLUDED IN THE CHRYSLER RECALL #T36 (NHTSA #17V435).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005895July 17, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
JEEP GC2011 STALLS WHILING DRIVING. ONGOING SINCE 2012; MECHANICS HAVE DONE A LOT OF SERVICE AND REPAIR VERY COSTLY OUT OF MY POCKET EXPENCES BUT HAS NOT FIXED THE STALLING. SAYS IT MAYBE THE ALTERNATOR, THROTTLE OR IGNITION PROBLEM. THE 2011 MODEL SHOULD BE INCLUDED IN THE CHRYSLER RECALL #T36 (NHTSA #17V435).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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