Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10743871July 27, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I HAVE A CHRYSLER RECALL #R09 (FUEL PUMP RELAY REPLACEMENT). AFTER SPEAKING WITH A FCA RECALL REPRESENTATIVE, I AN TOLD THAT THESE PARTS ARE STILL NOT AVAILABLE, YET MY VEHICLE IS A DANGER TO DRIVE! I DID RESEARCH, AND MY LOCAL DEALER CAN GET A TIPM MODULE WHICH INCLUDES THE FUEL PUMP RELAY, IN JUST 2 DAYS. I CAN HAVE MY VEHICLE REPAIRED IN JUST A WEEK. YET I'M STILL WAITING ON PARTS THAT FCA HAS "APPROVED" FOR THE REPAIR. FCA HAS STILL NOT OFFERED TO GIVE ME A SAFE RENTAL VEHICLE. THEY JUST TOLD ME TO DRIVE MY VEHICLE UNTIL IT STALLS/WONT START, OR UNTIL "APPROVED" PARTS ARRIVE. AFTER SPEAKING WITH THE RECALL REPRESENTATIVE, I WAS TOLD PARTS "MAY" BE AVAILABLE BY THE END OF AUGUST. I FEEL FCA IS DOING ANYTHING THAT THEY CAN TO SAVE MONEY RATHER THAN FIX MY CAR. I WANT MY CAR FIXED. IF "APPROVED" PARTS ARE NOT AVAILABLE BY THE END OF AUGUST, I WILL BE FILING ANOTHER COMPLAINT WITH BOTH FCA, AND NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743985July 27, 2015
FUEL/PROPULSION SYSTEM
I RECEIVED A SAFETY RECALL FOR MY JEEP GRAND CHEROKEE LIMITED SOMETIME EARLY JANUARY 2015 (R09), AND WAS TOLD THAT THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR AT THAT TIME. TO DATE I HAVE YET TO RECEIVE ANY WORD FROM JEEP AS TO WHEN THIS REPAIR WILL BE STARTED OR COMPLETED. WHY IS IT TAKING SO LONG FOR A SAFETY ISSUE TO BE RESOLVED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743648July 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING AT 50 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT TAKEN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 17,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10743699July 27, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES HYDRAULIC); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS NOT AVAILABLE. IN ADDITION, WHILE THE VEHICLE WAS PARKED, THE ENGINE CAUGHT FIRE. THE VEHICLE WAS DESTROYED. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. A TECHNICIAN DIAGNOSED THAT THERE WAS AN ELECTRICAL OR MECHANICAL FAILURE WITHIN THE VEHICLE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10736001July 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/17/15.*JB MA 10/23/15
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735174July 20, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. AFTER SEVERAL ATTEMPTS, THE VEHICLE WAS ABLE TO START. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 15V115000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 09/25/15*LJ THE CONSUMER STATED THE VEHICLE AS REPAIRED ON JULY 27, 2015. UPDATED 01/04/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735320July 20, 2015
ELECTRICAL SYSTEM
I RECEIVED RECALL R09/14V-115 ON APRIL 27, 2015. AS OF TODAY, JULY 17, 2015, THE DEALER SAYS THERE IS NO REMEDY TO THIS RECALL. YOUR LETTER STATES THE INTERNAL RELAY ON THE TIPM SHOULD BE DISABLED AND A NEW EXTERNAL RELAY INSTALLED. WHEN CAN I EXPECT THIS PROBLEM TO BE RESOLVED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734784July 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REMEDY THE PROBLEM WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734244July 15, 2015
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I HAVE RECEIVED A RECALL FOR MY JEEP: THE TOTALLY INTEGRATED POWER MODULE (TIPM) CONTAINS AN INTERNAL FUEL PUMP RELAY THAT COULD OPERATE INTERMITTENTLY OR FAIL WITHOUT WARNING. AN INTERMITTENT OR FAILED FUEL PUMP RELAY COULD CAUSE THE ENGINE TO STALL WHILE DRIVING AND CAUSE A CRASH WITHOUT WARNING. THREE MONTHS LATER, JEEP SAYS THE PARTS ARE STILL NOT AVAILABLE, THEREFORE, MY CAR IS STILL DANGEROUS TO DRIVE. RECALL STATUS: INCOMPLETE BUT REPAIR PARTS ARE NOT AVAILABLE. FURTHERMORE, JEEP WANTS TO HACK INTO MY WIRING TO REPLACE A RELAY. THAT RELAY IS ORIGINALLY PART OF THE TOTALLY INTEGRATED POWER MODULE. THEY ARE TRYING TO TAKE A "CHEAP" RATHER THAN "PROPER" APPROACH TO REPAIRING MY VEHICLE. I WANT THE MODULE REPLACED IN WHOLE, AS THIS IS WHERE THE RELAY IN QUESTION WAS ENGINEERED TO RESIDE. FURTHERMORE, I HAVE CALLED MY LOCAL JEEP DEALER TO VERIFY THE AVAILABILITY OF THE TOTALLY INTEGRATED POWER MODULE. I WAS TOLD THAT THEY COULD ORDER IT AND HAVE IT ON THEIR SHELF IN 2 WORKING DAYS! I WANT JEEP TO REPAIR THIS SAFETY DEFECT IMMEDIATELY, AND PROPERLY, AS THE VEHICLE WAS DESIGNED AND ENGINEERED TO OPERATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733202July 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732834July 8, 2015
ELECTRICAL SYSTEM
PLEASE REVIEW EMAIL CHAIN TO CHRYSLER'S CUSTOMER ASSISTANCE CENTER (NOTE: I HAD TO DELETE THEIR PASSIVE RESPONSE TO MY ORIGINAL EMAIL SINCE YOUR SYSTEM LIMITS THE NUMBER OF CHARACTERS. THEY PROVIDED NO REAL SUPPORT OTHER THAN TO GO TO A DEALER, WHICH I HAVE MULTIPLE TIMES SINCE AND THEY HAVE NOT IDENTIFIED ANY ISSUE): DEAR CUSTOMER ASSISTANCE CENTER I DO NOT UNDERSTAND WHY YOU HAVE NOT TAKEN MY ISSUE SERIOUSLY. TONIGHT A SIMILAR SITUATION HAPPENED. THE KEYLESS FOB WAS IN A PURSE ON THE PASSENGER SEAT OF THE VEHICLE. AS MY WIFE EXITED THE VEHICLE, THE DOORS WERE SOMEHOW LOCKED. SHE WAS UNABLE TO OPEN THE DOORS FROM THE OUTSIDE OF THE VEHICLE. LUCKILY, AGAIN, THERE WAS SOMEONE OF AGE THAT COULD OPEN THE DOORS. HOWEVER, I HAVE A 2 YEAR OLD SON THAT IS NORMALLY IN HIS CAR SEAT, AND WOULD HAVE NO POSSIBILITY TO EXIT THE VEHICLE IN THIS CONDITION, AND THIS IS LIFE THREATENING AS WE LIVE IN A HOT CLIMATE, ESPECIALLY IN THE SUMMER TIME. MY NEXT EMAIL AND PHONE CALL IS WITH NHTSA. THIS IS 100% UNACCEPTABLE AND YOU HAVE TAKEN MY CONCERNS LIGHTLY. WHEN THERE IS THE FIRST FATALITY DUE TO THIS ISSUE, THERE WILL BE MAJOR CONSEQUENCES TO CHRYSLER. I WILL DISCUSS THIS WITH NHTSA. REGARDS JODY ORIGINAL MESSAGE FOLLOWS: ------------------------ US CUSTOMER SERVICE - JEEP BRAND SITE BRIEF DESCRIPTION: SAFETY CONCERN WITH '13 JEEP CHEROKEE COMMENTS: THIS WEEKEND WE WERE PRESENTED WITH A SAFETY CONCERN WITH OUR '13 JEEP CHEROKEE. MY WIFE HAD HER KEY IN HER PURSE, GOT OUT OF THE VEHICLE WITH HER PURSE STILL IN THE CAR. WHILE GETTING OUT, THE DRIVER'S SIDE DOOR PARTIALLY SHUT, SHE WAS OUTSIDE OF THE CAR BUT COULDN'T OPEN ANY DOOR. MY 2 YEAR OLD SON WAS IN THE CAR, BUT LUCKILY MY 6 YR OLD DAUGHTER WAS ABLE TO GET OUT OF HER SEAT AND OPEN THE DOOR, OTHERWISE HE WOULD HAVE BEEN LOCKED INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732566July 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732355July 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/11/15*LJ UPDATED 01/29/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732405July 7, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10732225July 6, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 14V634000 (ELECTRICAL SYSTEM) AND 15V115000 (ELECTRICAL SYSTEM). HOWEVER, THE PARTS NEEDED TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730181June 24, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/21/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730204June 24, 2015
ELECTRICAL SYSTEM
I RECEIVED A RECALL NOTICE MANY MONTHS AGO FOR MY JEEP TELLING ME A ":DANGEROUS" DEFECT NEEDED TO BE REPAIRED. I HAVE BEEN CALLING THE DEALER EVR COUPLE WEEKS AND KEEP GETTING THE , NO PARTS ARE IN FOR THAT YET. THE RECALL NOTICE SAYS IT CAN RESULT IN A CRASH AS CAR LOSES ENGINE POWER, YET CHRYSLER IS TAKING THEIR OWN SWEET TIME TO FIX IT, I AM FED UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726767June 23, 2015
TIRES, EQUIPMENT
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V115000 (EQUIPMENT, TIRES); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726789June 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/13/15 UPDATED 12/1/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726181June 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER:15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/19/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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