Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11047366November 20, 2017
UNKNOWN OR OTHER
I HAVE A JEEP GRAND CHEROKEE LIMITED 2011 WITH THE 5.7 4WD. WITHIN THE PAST 5 MONTHS I HAVE HAD THE JEEP DIE WHILE SLOWING DOWN TO MAKE A TURN. IT IS AS IF YOU TURNED THE CAR OFF. THE FIRST TIME I WAS SLOWING TO EXIT HWY ON A RIGHT HAND EXIT AND THE CAR DIED ON THE RAMP WITH OTHER CARS BEHIND ME HAVING TO SLOW DOWN QUICKLY SO I COULD RESTART. THE SECOND TIME I WAS MAKING A RIGHT HAND TURN AND IT DIED IN THE MIDDLE OF THE TURN. THE THIRD TIME I WAS ENTERING A ROUNDABOUT TURNING RIGHT THEN LEFT AND IT DIED IN THE ROUNDABOUT CAUSING OTHERS TO SLOW AND STOP UNTIL I COULD RESTART. THE FOURTH TIME (THIS WEEK) I WAS SLOWING DOWN ON HWY FROM 55 TO TURN LEFT ACROSS LEFT HAND LANE AS I STARTED THE TURN THE CAR DIED. AS WITH ALL THESE, IT WAS IF SOMEONE TURNED THE IGNITION OFF. NO POWER TO ENGINE, STEERING, BRAKES. THE TIMES BEFORE I MIGHT HAVE BEEN HIT BUT THE SPEED LIMIT WAS LOW ENOUGH THAT IT DIDN'T SCARE ME, THIS LAST TIME I WAS SCARED. THE APPROACHING TRAFFIC WAS COMING AT 55 MPH. I HAD NO WAY TO GET OUT OF THEIR WAY. I HAD TO HOPE THEY SLOWED DOWN TO LET ME COAST ACROSS. I WAS LUCKY THAT THEY DID SLOW DOWN AND SAW ME SO I COULD COAST ACROSS THE LEFT LANE AND ONCOMING TRAFFIC. I HAVE SEEN REVIEWS OF OTHERS HAVING THESE ISSUES. I AM TAKING THE CAR IN TO JEEP TO REPORT BUT FROM WHAT I HAVE SEEN IN REVIEWS AND COMPLAINTS NOTHING IS BEING DONE ABOUT THIS. I DON'T KNOW IF THEY HAVE TO WAIT UNTIL SOMEONE IS KILLED OR HURT BEFORE THEY ANYTHING IS DONE ABOUT IT. BASED ON MY PAST EXPERIENCE NOW, I DON'T WANT TO BE THAT SOMEONE. I WILL BE LOOKING AT GETTING RID OF IT IF CHRYSLER DOESN'T DO ANYTHING ABOUT THIS ISSUES. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045502November 12, 2017
UNKNOWN OR OTHER
AS I WAS TAKING THE EXIT ONTO THE INTERSTATE, MY STEERING WHEEL LOCKED AND MY CAR STALLED. IT CAME TO A COMPLETE STOP. THIS IS THE SECOND TIME THIS HAPPENS TO ME AFTER TAKING A TURN. LUCKILY NO VEHICLE WAS DRIVING BEHIND ME. I PLACED MY CAR IN PARK AND RESTARTED THE ENGINE. THE FIRST TIME I TOOK MY VEHICLE TO THE DEALERS AND THEY STATED THAT THEY COULD NOT FIND ANYTHING WRONG. I NOTICED THAT OTHER JEEP OWNERS HAVE HAD SIMILAR EXPERIENCES. JEEP DEALERS SHOULD LOOK FURTHER INTO THIS MATTER AND PINPOINT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045346November 11, 2017
ELECTRICAL SYSTEM
MY VEHICLE, PERIODICALLY, WOULD STRUGGLE TO START, AND GOT WORSE OVER TIME. HOWEVER, ON NOV. 8TH IT NEVER STARTED, EVEN AFTER REPEATED ATTEMPTS. AFTER INVESTIGATION I DISCOVERED THAT THE TOTALLY INTEGRATED POWER MODULE (TIPM) HAD A BUILT IN FUEL PUMP RELAY THAT MANY OTHER OWNERS COMPLAINED HAD FAILED. SO LIKE THEM I TESTED THE TIPM AND DID DISCOVER THAT THE RELAY HAD FAILED, LUCKILY IN THE OPEN POSITION. I CALLED MY LOCAL DEALERSHIP AND ASKED ABOUT THE 14V-530 RECALL TO ADD AN EXTERNAL RELAY TO FIX THIS ISSUE BUT I DID NOT FIND THE RELAY, EVEN THOUGH THEY CONFIRMED IT HAD BEEN COMPLETED. THIS WAS, LUCKILY, FOR ME ONLY AN INCONVENIENT ISSUE, BUT HAD IT FAILED WHILE DRIVING THE STALLED ENGINE COULD HAVE RESULTED IN DAMAGE TO MY VEHICLE AND/OR OTHERS AND THE PERSONS WITHIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045204November 10, 2017
UNKNOWN OR OTHER
VEHICLE IS STALLING WHEN ACCLERATED. VEHICLE HAS STALLED 4 TIMES IN 2 WEEKS. ALSO, VOLUME CONTROL FOR RADIO HAS NOT BEEN WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043728November 6, 2017
STRUCTURE:BODY
FRONT DASH BOARD IT'S GETTING WRINKLES ALL OVER , AND THE DEALER DOES NOT WANT TO FIX IT. IT'S NOT COVERED, THEY SAID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043792November 6, 2017
ENGINE
ENGINE STALLED OUT AT 40 MPH UPON ENTERING A RIGHT TURN EXIT RAMP. NO POWER STEERING OR BRAKES WERE AVAILABLE UNTIL I WAS ABLE TO STOP THE VEHICLE AND RESTART ENGINE. CONCERNED IF AIRBAGS WOULD DEPLOY IF ENGINE WAS OFF AND VEHICLE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043378November 5, 2017
FUEL/PROPULSION SYSTEM
WHEN I WENT IN TO WACONIA JEEP (905 STRONG DR, WACONIA, MN 55387) THEY TOLD ME I NEED A NEW FUEL PUMP. DID NOT DO RECALL WORK. MY CALL OFTEN STALLED BUT I WAS ABLE TO GET BACK TO MY HOME IN COLORADO. DEALERS IN DENVER METRO AREA DON'T HAVE ANY "OPENINGS" FOR 3 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043165November 4, 2017
SERVICE BRAKES
THE VEHICLES STOPPING POWER IS REDUCED AT TIMES. SOMETIMES THE BRAKES WORK FINE, BUT SOMETIMES I PUT MY FOOT ON THE BRAKE AND IT WILL NOT STOP ALL THE WAY. THE STOPPING POWER IS GREATLY REDUCED AT TIMES AND I THINK THERE IS SOMETHING CAUSING THE PROBLEM WITH BRAKING BY WHAT THE MANUFACTURER HAS DONE AS MY BRAKE PADS ARE FINE AND HAVE PLENTY OF LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042269November 2, 2017
ELECTRICAL SYSTEM
HELLO NHTSA TEAM, I AM WRITING TO YOU TO ASK THAT ADDITIONAL VIN NUMBERS BE INCLUDED IN AN EXISTING RECALL. THE EXISTING RECALL IS P60 / NHTSA 14V-634 FOR ALTERNATOR FAILURE. CAN YOU PLEASE INCLUDE VIN [XXX] INTO THE RECALL. THE ALTERNATOR IN MY 2011 GRAND JEEP CHEROKEE, THE 160 AMP UNIT WILL SUDDENLY BEGIN MAKING A VERY LOUD WHINING SOUND THAT CAN BE HEARD LOUDLY FROM WITHIN THE CABIN OF THE VEHICLE AND WITHIN THE ENGINE BAY. WE HAVE INVESTED A LOT OF MONEY AND TIME TRYING TO DETERMINE WHAT IS WRONG, ONLY TO FIND OUT MY VEHICLE IS NOT INCLUDED IN THIS RECALL, WHICH WE WOULD HAVE BEEN ABLE TO PUT TWO AND TWO TOGETHER IMMEDIATELY. CHRYSLER IS INDICATING TO US THAT OUR VEHICLES HAVE ALL OF THE MATCHING "SPECIFICATIONS" TO MEET THE CRITERIA WITHIN THE EXISTING RECALL BUT OUR VIN NUMBERS ARE NOT INCLUDED, THEREFORE THEY CANNOT COVER THE REPAIR. WE ARE CONTINUALLY TOLD THAT THEY ARE NOT SURE WHY MY VEHICLE IS NOT INCLUDED AS ALL OF THE SPECIFICATIONS ON THEIR END APPEAR TO BE IDENTICAL TO THE SPECIFICATIONS OUTLINED IN THE RECALL FOR THE FAILED ALTERNATOR. THE ISSUE IS THE TELL-TAIL LOUD WHINING SOUND STEMMING FROM THE ALTERNATOR AND THE NOISE INCREASES IN DECIBELS AS THE RPM INCREASE. PLEASE INCLUDE VIN [XXX] IN THE EXISTING RECALL. THANK YOU VERY MUCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042275November 2, 2017
ELECTRICAL SYSTEM
HELLO NHTSA TEAM, I AM WRITING TO YOU TO ASK THAT ADDITIONAL VIN NUMBERS BE INCLUDED IN AN EXISTING RECALL. THE EXISTING RECALL IS P60 / NHTSA 14V-634 FOR ALTERNATOR FAILURE. CAN YOU PLEASE INCLUDE VIN [XXX] INTO THE RECALL. THE ALTERNATOR IN MY 2011 GRAND JEEP CHEROKEE, THE 160 AMP UNIT WILL SUDDENLY BEGIN MAKING A VERY LOUD WHINING SOUND THAT CAN BE HEARD LOUDLY FROM WITHIN THE CABIN OF THE VEHICLE AND WITHIN THE ENGINE BAY. WE HAVE INVESTED A LOT OF MONEY AND TIME TRYING TO DETERMINE WHAT IS WRONG, ONLY TO FIND OUT MY VEHICLE IS NOT INCLUDED IN THIS RECALL, WHICH WE WOULD HAVE BEEN ABLE TO PUT TWO AND TWO TOGETHER IMMEDIATELY. I HAVE ALREADY REPLACED THE BATTERY WHICH WAS VERY EXPENSIVE, ONLY TO FIND IT IS GETTING DRAINED BY THE ALTERNATOR. ALL OF THE FAULT INDICATOR LIGHTS COME ON, INCLUDING THE BRAKE INDICATOR FAILURE, ENGINE FAILURE, 4 WHEEL DRIVE, WINDSHIELD WIPERS, AND THEN THE VEHICLE BASICALLY WILL SHUT DOWN. YOU HAVE TO THE ENGINE OFF, SHUT EVERYTHING DOWN AND RESTART. I AM AFRAID I AM GOING TO GET KILLED IN THIS JEEP. I AM NOT SURE WHY MY VEHICLE IS NOT INCLUDED AS ALL OF THE SPECIFICATIONS ON THEIR END APPEAR TO BE IDENTICAL TO THE SPECIFICATIONS OUTLINED IN THE RECALL FOR THE FAILED ALTERNATOR. THE ISSUE IS THE TELL-TAIL LOUD WHINING SOUND STEMMING FROM THE ALTERNATOR AND THE NOISE INCREASES IN DECIBELS AS THE RPM INCREASE. PLEASE INCLUDE VIN [XXX] IN THE EXISTING RECALL. THANK YOU VERY MUCH INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042206November 1, 2017
ELECTRICAL SYSTEM
JEEP HAVING TROUBLE STARTING. PUSH START SEEMS TO BE FAILING, CAUSING THE VEHICLE TO NOT PROPERLY START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041663October 31, 2017
ELECTRICAL SYSTEM, ENGINE, STEERING
MY 2011 JEEP GRAND CHEROKEE OVERLAND V8 HEMI STALLS WHILE SLOWING DOWN TO TURN ONTO ANOTHER ROAD, OR GOING FROM HIGHWAY SPEEDS TO EXITING A RAMP. IT'S BEEN OCCURRING FOR SEVERAL YEARS. I'VE ALREADY HAD THE FUEL PUMP RELAY RECALL FIXED TWICE, AND MY JEEP STILL STALLS OUT ALMOST ON A DAILY BASIS. IT TURNS OUT CHRYSLER ISSUED A RECALL (T36) FOR 2012-2014 JEEPS WITH ALTERNATOR ISSUES; HOWEVER THE INFORMATION I HAVE READ ON THE RECALL SOUNDS A LOT LIKE WHAT IS HAPPENING TO MY JEEP. 2011 JEEP GC OVERLAND SHOULD BE INCLUDED IN THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040609October 27, 2017
UNKNOWN OR OTHER, SERVICE BRAKES
WHEN DRIVING AT A NORMAL SPEED, YOU CAN'T STOP THE VEHICLE, IF YOU NEED TO STOP SUDDENLY THE VEHICLE KEEPS ROLLING, YOU HAVE TO DRIVE AT A SLOW SPEED IN ORDER TO STOP THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039214October 24, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
AT TIMES WHILE DRIVING ON THE HIGHWAY OR CITY STREET, WHILE IN CRUSE, BRAKE APPLY AUTOMATICALLY WITHOUT ANY VEHICLE BRAKING IN FRONT OF ME. ALSO AT TIMES WHILE IN MOTION, CRUSE SYSTEM DO NOT TAKE FOR WEEKS, THEN WITHOUT ANY NOTIFICATION, I WOULD SET IT AND IT WORKS AS IT SHOULD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033648October 16, 2017
VISIBILITY
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO SUN VISOR WIRING SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE WAS UNDER RECALL, BUT THE DEALER HAD NOT REPAIRED THE VEHICLE. UPDATED 10/16/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033083October 12, 2017
ENGINE, POWER TRAIN, STEERING
TAKATA RECALL I JUST PURCHASED MY JEEP BACK IN JUNE AND CAN VIEW THE SERVICE HISTORY. THIS COMPLAINT IN PARTICULAR HAS TO DO WITH EXTENDED CRANK. MY JEEP TAKES AWHILE TO START. I SEE THAT THERE WAS A FUEL PUMP RELAY RECALL. I SEE IN MY SERVICE HISTORY THAT MY JEEP HAD THIS PART REPLACED: 02/02/2015 78,423 MI AT JT'S CHRYSLER JEEP DODGE FIAT. AGAIN, ACCORDING TO THE SYMPTOM/CONDITIONS, I AM STILL EXPERIENCING THE SAME ISSUE, AND WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. I AM EXPERIENCING OR HAVE A SYMPTOM/CONDITION OF A CLUNK AND/OR BUMP FELT THROUGH THE STEERING WHEEL UNDER MODERATE BRAKING OR DRIVING OVER ROUGH ROADS (19-003-14) PART TO FIX KNOWN ISSUE IS (AR) 05057539AD SHAFT, STEERING COLUMN INTERMEDIATE. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. I AM EXPERIENCING A SYMPTOM/CONDITION OF A POWERTRAIN ISSUE. WHEN ACCELERATING, I FEEL THE TRANSMISSION SLIPPING AND THE ENGINE MAKES VERY NOISY AND ABRUPT VIBRATIONS. ALL LUBRICANT IS NEW. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS. MY WINDOW WASHING FEATURE DOES NOT SPEW FLUID ONTO FRONT WINDOWS, HOWEVER, WILL SPEW LIQUID ON REAR WINDOW. I WOULD LIKE THIS FIXED AS SOON AS POSSIBLE BECAUSE OF SAFETY CONCERNS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032204October 7, 2017
ENGINE
JEEP ENGINE STALLED OUT WITH NO WARNING WHILE DRIVING 60 MPH DOWN THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030561September 29, 2017
SUSPENSION
I PURCHASE A BRAND NEW 2012 JEEP GC OVERLAND. SINCE THEN I HAVE REPLACED THE AIR COMPRESSOR AND MODULATOR 3 TIMES. THE FIRST TIME WAS WITHIN THE FIRST 24 MONTHS, THEN AGAIN A BIT OVER 48 MONTHS OF OWNERSHIP AND THIS LAST TIME WITHIN THE PAST MONTH. VEHICLE HAVE 80K MILES ON IT. EVERY TIME THE SUSPENSION FAILS, THE VEHICLE LOCK THE SUSPENSION AT A WEIRD ANGLE, PRODUCING A VERY BOUNCY RIDE AND EXTREMELY UNSAFE/UNSTABLE AT SPEEDS HIGHER THAN 50 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025164September 23, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM
HELLO NHTSA TEAM, I AM WRITING TO YOU TO ASK THAT ADDITIONAL VIN NUMBERS BE INCLUDED IN AN EXISTING RECALL. THE EXISTING RECALL IS P60 / NHTSA 14V-634 FOR ALTERNATOR FAILURE. OUR FAMILY HAS TWO 2011 GRAND JEEP CHEROKEES AND THE ALTERNATORS HAVE FAILED IN BOTH OF THESE VEHICLES PREMATURELY. CAN YOU PLEASE INCLUDE VIN [XXX] INTO THE RECALL. THE ALTERNATOR IN BOTH OF OUR 2011 GRAND JEEP CHEROKEES, THE 160 AMP UNIT WILL SUDDENLY BEGIN MAKING A VERY LOUD WHINING SOUND THAT CAN BE HEARD LOUDLY FROM WITHIN THE CABIN OF THE VEHICLE AND WITHIN THE ENGINE BAY. WHEN THE FAILURE ON THE ALTERNATOR OCCURS IT IS VERY SUDDEN, ONE DAY IT IS WORKING PROPERLY THE VERY NEXT DAY IT IS NOT WORKING PROPERLY. WE HAVE INVESTED A LOT OF TIME IN DISCUSSION ALREADY WITH THE FCA DEPARTMENT AT CHRYSLER. FCA AT CHRYSLER IS INDICATING TO US THAT OUR VEHICLES HAVE ALL OF THE MATCHING "SPECIFICATIONS" TO MEET THE CRITERIA WITHIN THE EXISTING RECALL BUT OUR VIN NUMBERS ARE NOT INCLUDED, THEREFORE THEY CANNOT COVER THE REPAIR. THE FCA CONTINUALLY TELLS US THAT THEY ARE NOT SURE WHY OUR VEHICLES ARE NOT INCLUDED AS ALL OF THE SPECIFICATIONS ON THEIR END APPEAR TO BE IDENTICAL TO THE SPECIFICATIONS OUTLINED IN THE RECALL FOR THE FAILED ALTERNATOR. THE ISSUE WHEN IT OCCURS IS VERY RAPID, WE DRIVE THE VEHICLE ONE DAY, NO ISSUE, AND THEN THE VERY NEXT DAY WHEN WE START THE VEHICLE IMMEDIATELY THERE IS THE TELL-TAIL LOUD WHINING SOUND STEMMING FROM THE ALTERNATOR AND THE NOISE INCREASES IN DECIBELS AS THE RPM INCREASE. PLEASE INCLUDE VIN [XXX] IN THE EXISTING RECALL. THANK YOU VERY MUCH. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025197September 23, 2017
POWER TRAIN
THE COMBINATION AC CONDENSOR/TRANSMITTION OIL COOLER IS LEAKING TRANSMITTION FLUID. IT WILL HAVE TO BE REPLACED TO RESOLVE THE ISSUE. I STARTED NOTICING OIL ON THE SKID PLATE UNDER THE FRONT END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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