Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10184159March 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
MY HEATER STOPPED BLOWING HOT AIR ON THE DRIVERS SIDE OF THE 2003 JEEP GRAND CHEROKEE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184173March 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VERY UNSAFE MALFUNCTION OF THE "BLEND DOORS" IN MY 2003. DEFROSTER ONLY WORK ON MY DRIVER'S SIDE. DEALER KNOWS ABOUT IT, SAYS IF YOU ONLY HAVE ONE MALFUNCTIONING, YOU MIGHT AS WELL REPLACE BOTH BLEND DOORS BECAUSE THEY KNOW THE PARTS ARE BADLY DESIGNED AND WILL FAIL, SAYS ABOUT $1600 - $1800 TO FIX IT WITH REDESIGNED PARTS! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183602February 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR PROBLEM. BLOWS HOT ON ONE SIDE COLD ON THE OTHER. IT ONLY HAS 37K MILES AND IT WOULD COST ME 1000$ TO FIX. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183130February 21, 2007
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
JULY 2006 I WAS DRIVING MY 2003 JEEP WHEN I HEARD A POP. I WAS UNSURE WHERE THE SOUND CAME FROM SO I LOOKED AROUND THE VEHICLE TO SEE IF A ROCK HAD HIT THE WINDOW. I THEN PROCEEDED TO ROLL DOWN EACH WINDOW TO SEE IF THERE WAS A PROBLEM THERE. I FOUND THAT THE PASSENGER SIDE WINDOW WAS BROKEN AND THE WINDOW SLID DOWN INTO THE DOOR. WHEN I CALLED THE DEALERSHIP THE PERSON WHO ANSWERED THE PHONE KNEW IMMEDIATELY WHAT THE PROBLEM WAS WITHOUT EVEN SEEING THE VEHICLE BECAUSE THIS IS APPARENTLY A COMMON PROBLEM. WHEN THE VEHICLE WAS TAKEN IN FOR REPAIRS I ASKED TO SPEAK TO THE MANAGER BECAUSE I BELIEVED IT WAS UNFAIR THAT I HAD TO PAY WELL OVER $300 FOR SOMETHING THAT SEEMS TO BE A DEFECT. HE THEN EXPLAINED THAT THE GENIUS ENGINEERS DECIDED TO REPLACE WHAT USED TO BE A STEEL ROD WITH A PIECE OF PLASTIC! I REQUESTED THE ADDRESS TO SEND A FORMAL COMPLAINT TO CHRYSLER REGARDING THIS MATTER AND I FOLLOWED UP WITH A LETTER VIA E-MAIL. IN RETURN, I RECEIVED A FORM LETTER FROM CHRYSLER THAT HAD NOT BEEN COMPLETED. I FEEL CHEATED BY A COMPANY THAT HAS TAKEN MY MONEY AND RAN. I WILL NEVER BUY ANOTHER JEEP OR CHRYSLER VEHICLE BECAUSE OF THE TREATMENT I RECEIVED. THEY DIDN'T EVEN CARE ENOUGH TO PROOFREAD THE FORM LETTER THEY SENT... I'M GUESSING THEY PROBABLY DIDN'T EVEN READ MY LETTER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183167February 21, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE ACTUATOR DOORS ON MY 2003 JEEP WITH DUEL CLIMATE CONTROL FAILED. THIS SEEMS TO BE A VERY COMMON PROBLEM AND COULD BE DANGEROUS BECAUSE THERE IS NO DEFROST WHEN THESE ACTUATOR DOORS BREAK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183078February 20, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
PASSENGER SIDE AIR VENTS OF MY 2003 JEEP GRAND CHEROKEE STARTED TO BLOW COLD AIR WHEN THE HEAT WAS ON STARTING IN 3/2006. THIS CAUSED PROBLEMS WITH MY WINDSHIELD DEFROSTING WITH THE HEAT ONLY WORKING ON ONE SIDE. DEALER REFUSED TO COVER PROBLEM ("DOOR ACTUATOR") UNDER WARRANTY AND TOLD ME IT WOULD COST $800.00 TO FIX. I DIDN'T EVEN OWN THE VEHICLE FOR A MONTH, THIS VEHICLE WAS SOLD TO ME WITH FAULTY HEAT. NOW ON 2/17/07 I LOST ALL MY HEAT IN THE VEHICLE CAUSING ME TO FREEZE IN THE NEW ENGLAND WEATHER. MORE IMPORTANTLY I CAN'T DEFROST MY WINDSHIELD. I WAS TOLD THE TOTAL COST TO REPAIR WOULD BE $1,000.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182539February 14, 2007
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CURRENT MILEAGE WAS 15,800. THE CLOSEST DEALER TO THE CONTACT WAS NOT RECEIVING ANY PARTS TO HONOR THE RECALL. THE DEALER PLACED HER ON THE WAITING LIST. THE CONTACTWAS AWARE OF THE SAFETY RISK AND POSSIBLE FIRE INVOLVED WHILE WAITING ON THE PARTS. THERE WERE NO OTHER FAILURES AT RTHIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181840February 7, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 2003 JEEP GRAND CHEROKEE LIMITED WITH 52,000 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITED WITH DUEL ZONE VENTILATION SYSTEMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181579February 5, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VENT IS BLOWING COLD AIR OUT OF PASSENGER SIDE WHEN HEAT IS TURNED ON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181735February 5, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2003 JEEP GRAND CHEROKEE HEATING SYSTEM BLEND DOOR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181516February 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I OWN A 2003 JEEP GRAND CHEROKEE LIMITED WITH 90,000. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHEILD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT WHILE STILL MAINTAINING DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON PASSENGER SIDE OF JEEP. CONSEQUENTLY,(1) THE WINDSHEILD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10181410February 2, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL*- THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE, AND STATED THAT THE SEATS OVERHEATED, HE COULD SMELL ELECTRICAL WIRING BURNING FROM THE SEAT. THE CONTACT CALLED THE MANUFACTURER ABOUT NHTSA CAMPAIGN ID NUMBER : 06V197000 ,AND THE MANUFACTURER STATED THAT THIS VEHICLE WOULDN'T BE COVERED UNDER THE RECALL BECAUSE IT WAS MANUFACTURED IN AUGUST OF 2002, AND RECALL BEGAN FOR VEHICLES MANUFACTURED ON SEPTEMBER 2002. THE CONTACT HAS A FILE NUMBER WITH THE MANUFACTURER: 15916185. *AK UPDATED 02/27/07*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181362February 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I TURNED ON THE HEATER/DEFROSTER TO CLEAR THE WINDSHIELD AND ONLY COLD AIR WOULD COME OUT. AFTER SPEAKING TO A FEW DEALERSHIPS THE ALL AGREED ON THE SAME PROBLEM. IT IS THE BLEND DOORS. IT WILL COST ME 90.00 FOR PARTS AND 600.00 IN LABOR FOR A VEHICLE THAT I HAD 4 MONTHS AND ONLY 44,000 MILES. IT IS HARD TO DRIVE IN THE WINTER WITH FOGGED UP WINDOWS. NOT TO MENTION UNSAFE. I WILL KEEP THE OLD PARTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180684January 25, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, EQUIPMENT
AUTOMATIC CLIMATE CONTROL SYSTEM BLOWS ONLY COLD AIR FROM THE RIGHT SIDE EVEN WHEN HIGH HEAT HAS BEEN SELECTED. THOUSANDS OF GRAND CHEROKEES ARE AFFECTED BY THIS PROBLEM. REPAIR COSTS ARE IN THE $1200-1500 RANGE. THIS SHOULD PROMPT A RECALL ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179226January 20, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
BLEND DOOR FAILED. HEAT NO LONGER CAME OUT ON PASSENGER SIDE. COLD AIR INSTEAD. COST $1500 TO FIX. ABSURD FOR A 3 YR OLD AUTO (2003) WITH 40K MILES. JEEP GRAND CHEROKEE. I UNDERSTAND THE BLEND DOOR FAILS ON ALMOST ALL THEIR 1999-2004 CARS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178059January 8, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* - THE CONTACT COMPLAINED ABOUT EXCESSIVE WEAR ON THE BRAKE ROTORS. THE CONTACT STATED THAT HE ONLY HAS 20,000 MILES ON THE VEHICLE. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT THE CHEROKEE MODEL VEHICLES HAD FAILURES DUE TO DEFECTIVE FRONT BRAKES, AND THAT THE CONTACT SHOULD BRING THE VEHICLETO THE DEALERSHIP AND HAVE IT CHECKED. THE CONTACT BROUGHT THE VEHICLE TO THE DEALERSHIP ON 8/11/06, AND THEY TEST DROVE THE VEHICLE WHICH CONFIRMED THAT ALL FOUR ROTORS WERE OUT OF GROUND AND NEEDED TO BE REPLACED, BUT THE DEALERSHIP WOULD NOT COVER THE EXPENSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178082January 8, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* - THE CONTACT STATED THAT THE BRAKE ROTORS WERE REPLACED ON APRIL 3, 2006 AT 21,294 MILES. THE CONTACT EMPHASIZED THAT NEITHER WEATHER NOR SPEED WERE FACTORS IN THE BRAKE FAILURE. WHILE DRIVING AT 40 MPH THE BRAKES WOULD PULSATE. AFTER HAVING THE REPAIR WORK PERFORMED THE CONTACT RECEIVED RECALL CONCERNING BRAKE ROTORS. THE CONTACT STATED THAT SHE WOULD LIKE TO BE REIMBURSED. UPDATED 1/29/2007 - ALL FOUR ROTORS HAD WARPED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177762January 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
TL* - THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE VEHICLE'S DEFROSTER WAS NOT DEFROSTING THE WINDOWS ON THE PASSENGER'S SIDE OF THE VEHICLE. THE CONTACT ATTEMPTED TO USE ALL SETTINGS TO DEFROST THE WINDOWS AND HAS BEEN UNSUCCESSFUL. THE CONTACT'S REAR DEFROST WAS OPERATING PROPERLY. THE CONTACT STATED THAT THIS FAILURE OCCURRED ON 12/18/06. THE CONTACT'S REFERENCE TECHNICAL BULLETIN # 2400104, NHTSA ITEM# 10005603; NEW HVAC SUB-ASSEMBLY REPLACED BLEND OR RECIRC DOOR COMPONENTS. *AK THE MANUFACTURER INFORMED THE CONSUMER THE MILEAGE EXCEEDED THE LIMITATIONS OF THE MANUFACTURES WARRANTY AT THE TIME THE EXPENSE WAS INCURRED. UPDATED 01/19/07.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177635January 3, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2003 JEEP GRAND CHEROKEE SAFETY ISSUE VISIBILITY DEFROSTER/DEFOGGER SYSTEM CHRYSLER KNOWS THAT THERE IS A PROBLEM AND SHOULD ISSUE A RECALL ON THE BLEND DOORS BEFORE SOME ONE GETS KILLED FOR POOR VISIBILITY.... THEY MODIFIED THIS PROBLEM IN 004. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176754December 21, 2006
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
ONE DAY I TURNED ON THE HEAT AND COLD AIR WAS BLOWING FROM ONE SIDE OF THE DASH EVEN WHEN I HAD THE HEAT TURNED ON. I TOOK IT TO THE DEALER, AND NOW I HAVE TO PAY ABOUT 1000 DOLLARS TO FIX IT. MY CAR ONLY HAS 40000 MILES JEEP GRAND CHEROKEE 2003. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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