Jeep Grand Cherokee Complaints (2000)

1,447 consumer complaints on file.

#10181342February 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATER BLOWS ONLY COLD AIR ON THE PASSENGER SIDE NO MATTER THE TEMPERATURE SETTING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181383February 1, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2000 JEEP GRAND CHEROKEE, THIS IS THE THIRD OCCURANCE THAT MY HEATING/COOLING SYSTEM HAS FAILED SINCE I PURCHASED MY JEEP IN AUGUST OF 1999. THE LATEST PROBLEM IS THE BLEND DOORS AND RECIRCULATION DOORS. THE DEALER COST TO FIX WAS ABOUT $900.00. AFTER SEVEN YEARS I WOULD THINK THAT CHRYSLER COULD MAKE A HEATING/COOLING SYSTEM THAT WOULD NOT BREAK EVERY 2.5YEARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181215January 31, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
MY FAN MODULE IN MY 2000 JEEP GRAND CHEROKEE WHICH IS NOT CURRENTLY UNDER RECALL (DUE TO THE ENGINE SIZE) CAME APART WHILE VEHICLE WAS ON, CAUSING DAMAGE TO THE RADIATOR AND OTHER PARTS IN THE ENGINE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181237January 31, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
MY VENTILATION SYSTEM IS IN THE PROCESS OF FAILING. I HAVE A LOUD CREATING SOUND COMING FROM UNDERSIDE MY DASH. WHEN I TURN ON THE SYSTEM, IT DOESN'T ALWAYS HEAT/COOL THE WAY IT IS SUPPOSED TO. SOMETIMES THE HEAT COMES ON, SOMETIMES THE COOL COMES ON WHEN THE OTHER IS CHOSEN. SOMETIMES IF IT'S SUPPOSED TO BE ON THE FLOOR ITS ON THE DEFROSTER. ALSO, THE DRIVERS SIDE SEAT HEATER ACTS UP BUT MOSTLY IT DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181635January 31, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2000 JEEP CHEROKEE WITH RADIATOR FAN PROBLEMS**CC THE CONSUMER HAD THE FAN RELAY REPLACED 3 TIMES BEFORE HE RECEIVED A RECALL NOTICE. THE CONSUMER SENT ALL THE PAPERWORK TO THE MANUFACTURER PROVING THAT THE FAN HAD BEEN REPLACED, ONLY TO BE DENIED REIMBURSEMENT. THE MANUFACTURER TOLD THE CONSUMER THE FAN BLADES WERE NOT BROKEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181649January 31, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2000 JEEP GRAND CHEROKEE WITH A RECALL ON RADIATOR FAN CUSTOMER HAD WORK DONE A COUPLE MONTHS EARLIER AND HAS QUESTIONS ABOUT PARTS THAT WERE USED**NAR**CC THE RADIATOR FAN IN THE CONSUMER'S VEHICLE DISINTEGRATED PRIOR TO RECEIVING THE RECALL NOTICE. A NEW FAN WAS INSTALLED APPROX 30 MONTHS AGO. THE CONSUMER IS QUESTIONING WHETHER OR NOT THE FAN WHICH WAS REPLACED 30 MONTHS AGO, AS A REPAIR PART, SHOULD ALSO BE REPLACED WITH THE PART CURRENT BEING RECOMMENDED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178540January 22, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
2000 JEEP GRAND CHEROKEE SAFETY RECALL F25 ELECTRIC RADIATOR FAN**NAR**CC SECOND LETTER RECEIVED 01/22/2007**CC THE CONSUMER RADIATOR FAN FAILED PRIOR TO RECALL NOTIFICATION. THE CONSUMER IS REQUESTING REIMBURSEMENT FROM THE MANUFACTURER FOR THE REPAIRS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179221January 20, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
DUE TO PULSING OF THE BRAKE PEDAL AND VIBRATION IN THE STEERING WHEEL THE DEALER TURNED THE ROTORS AND REPLACED THE PADS AROUND 20,000 MILES (WE PAID THE BILL). THE ROTORS AND PADS WERE REPLACED AGAIN AROUND 40,000 MILES BY AN INDEPENDENT MECHANIC. ON A TRIP TO THE STORE THE RIGHT FRONT CALIPER WOULD NOT TOTALLY RELEASE PULLING HARD TO THE RIGHT AND HEATING THE ROTOR / PADS TO THE POINT OF SMOKING. THE RIGHT FRONT ALUMINUM WHEEL RIM WAS TOO HOT TO TOUCH; THE CALIPER AND ROTOR WERE REPLACED WHICH REMEDIED THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179109January 19, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
9/12/06 - HAD ELECTRIC FAN MOTOR ASSEMBLY REPLACED WHILE TRAVELING BY MCGEE TIRE STORES IN TALLAHASSEE, FL FOR $535. 9/15/06 - RECEIVED RECALL NOTICE F25 FROM DAIMLER CHRYSLER FOR SAME AS REPAIR. 01/02/07 - INSPECTED BY DAYTON ANDREWS DAIMLER CHRYSLER TO VERIFY WORK WAS COMPLETED. SENT ORIGINAL REPAIR RECEIPT, DAYTON ANDREWS LETTER AND RECALL NOTICE WITH LETTER TO DAIMLER CHRYSLER REQUESTING REIMBURSEMENT FOR REPAIRS. 01/16/06 - RECEIVED A CALL FROM "RANDI" AT DAIMLER CHRYSLER STATING THAT SHE REVIEVED OUR PAPERWORK AND DETERMINED WE WERE NOT ENTITLED TO REIMBURSEMENT BECAUSE WE CHOSE NOT TO HAVE JEEP PERFORM THE WORK. SHE REFUSED TO LET ME SPEAK WITH HER SUPERVISOR AND STATED THAT SHE WAS "EMPOWERED BY DAIMLER CHRYSLER TO MAKE THIS DECISION NOT TO REIMBURSE." THE RECEIPT OF THE RECALL NOTICE OCCURRED DIRECTLY FOLLOWING US HAVING TO HAVE THIS WORK DONE WHILE TRAVELING TO TALLAHASSEE, SEVERAL HUNDRED MILES FROM HOME AND STRANDED WITHOUT A WORKING VEHICLE. WHILE WE WERE HAVING THIS WORK PERFORMED, WE WERE UNAWARE OF THIS RECALL AS WE HAD NOT YET RECEIVED THE NOTIFICATION. HOW DO WE APPEAL TO DAIMLER CHRYSLER TO RECONSIDER THIS CLAIM? I HAVE SOFT COPIES OF ALL DOCUMENTS, IN CASE "RANDI" CHOOSES NOT TO RETURN MY ORIGINAL DOCUMENTS, WHICH I CAN PRODUCE UPON REQUEST. THANK YOU FOR YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179126January 19, 2007
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
TL* - WHILE CHANGING THE TIRE ON HER 2000 JEEP GRAND CHEROKEE, THE JACK WAS NOT FUNCTIONING PROPERLY. THE JACK WOULD ONLY GO UP TO A CERTAIN HEIGHT, BUT NOT ENOUGH TO RAISE THE VEHICLE ENOUGH TO CHANGE THE TIRE. THE CONTACT COULDN'T PROVIDE A PART NUMBER OR SERIAL NUMBER FOR JACK. *JB UPDATED 03/07/07*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179072January 18, 2007
AIR BAGS, SERVICE BRAKES, HYDRAULIC
ON JAN. 10, 2007, I WAS IN A HEAD-ON COLLISION AND MY AIR BAGS DID NOT DEPLOY. THE WHOLE FRONT END OF MY JEEP WAS SMASHED AND I HAVE TO GET A WHOLE NEW FRONT CLIP FOR IT. ALSO, THE BRAKES WENT ALL THE WAY TO THE FLOOR AND DIDN'T SEEM TO WORK PROPERLY. I AM VERY UPSET ABOUT THESE ISSUES AND WOULD LIKE TO KNOW WHY THE AIR BAGS WOULD NOT DEPLOY IN THIS TYPE OF COLLISION. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10178293January 10, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL* - THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE THAT WAS INVOLVED IN NHTSA RECALL CAMPAIGN ID NUMBER: 06V199000. CONCERNING ENGINE COOLING SYSTEM. ON 10/16/06 CONTACT CALLED A LOCAL DEALERSHIP, AND THEY STATED THAT THEY DIDN'T HAVE THE PARTS, AND IT COULD NOT MAKE THE REPAIRS UNTIL AFTER 1/1/07. ON 01/03/06, THE CONTACT NOTICED COOLANT LEAKING UNDER THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALERSHIP ,AND WHO IS REPAIRING THE VEHICLE FOR THE RECALL, BUT THAT VEHICLE IS MISFIRED. IN ORDER FOR THE DEALERSHIP TO FIND OUT WHATWAS WRONG WITH VEHICLE THEY WILL NEED TO CHARGE THE CONTACT AN EXTRA FEE. THE CONTACT STATED THAT HE MAINTAINED THE VEHICLE WELL , AND THAT THE VEHICLE HASN'T HAD ANY PROBLEMS WITH MISFIRING BEFORE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178228January 9, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* - THE CONTACT STATED THAT SHE RECEIVED RECALL 06V199000 ON 2000 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING THE RADIATOR OVERHEATED. SHE IMMEDIATELY TOOK THE VEHICLE TO A MECHANIC AT HITECH AUTO MOTIVE WHERE THE ELECTRIC RADIATOR FAN WAS REPLACED. AFTER REPLACING THE RADIATOR ELECTRIC FAN, THE CONTACT WENT TO DAIMLER CHRYSLER TO BE REIMBURSED, AND THEY TOLD HER THAT BECAUSE THE RADIATOR FAN HAD NOT FRACTURED OR SEPARATED THAT THEY WERE NOT RESPONSIBLE FOR THE COST OF THE REPAIR. THE CONTACT WOULD LIKE TO BE REIMBURSED FOR THE SAFETY RECALL REPAIR WORK THAT SHE PAID FOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178053January 8, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
TL*- THE CONTACT OWNS A 2000 JEEP GRAND CHEROKEE. HE RECEIVED RECALL 06V199000 FOR ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN. THE CONTACT STATED THAT IT HAS BEEN ABOUT FIVE MONTHS AND THE DEALER HAS NOT BEEN ABLE TO FIX THE RECALL. THE DEALER TOLD HIM A MONTH AGO THAT HE WAS NEXT ON THE LIST, BUT HE HAS NOT BEEN CONTACTED YET.*AK UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177898January 5, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* - THE CONTACT RECEIVED A RECAL 06V199000L 0CTOBER 11, 2006. THE CONTACT STATED THAT SHE HAD THE SAME THING REPAIRED ON VEHICLE ON 09/13/06. THE CONTACT STATED THAT THE FAN TORE TO PIECES, AND TORE A HOLE IN THE RADIATOR. BOTH THE FAN AND THE RADIATOR HAD TO BE REPLACED. THE WEATHER NOR THE ROAD CONDITIONS WERE A FACTOR IN THE FAILURE. THE CONTACT STATED THAT SHE WAS PULLING INTO A PARKING SPACE WHEN SHE HEARD A NOISE, SHE TURNED HER CAR OFF, AND THEN TURNED IT ON AGAIN AND IT WAS MAKING SO MUCH NOISE THAT SHE TOOK IT TO BE INSPECTED. SHE RECEIVED THE SAFETY RECALL AFTER THE REPAIRS HAD BEEN MADE ,AND SHE WOULD LIKE TO BE REIMBURSED. THE CONTACT HAS BEEN CALLING AND CALLING THE DEALER AND NO ONE ANSWERED THE TELEPHONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177921January 5, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
THE BLEND AND RECIRCULATION DOOR ASSEMBLY IN MY 2000 JEEP GRAND CHEROKEE LIMITED FAILED. THIS LEADS TO A LOSS OF HEAT AND DEFROSTER. I LIVE IN MINNESOTA SO WITH NO DEFROSTER THIS IS A HUGE SAFETY HAZARD. MY WINDOWS WON'T DEFROST AND WILL SUDDENLY FOG UP WITHOUT WARNING. I CAN SUDDENLY LOSE ALL VISIBILITY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177740January 4, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177616January 2, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
THE ORIGINAL FAN ON OUR 2000 JEEP GRAND CHEROKEE EXPLODE ON US WHILE ON THE ROAD, BROKE INTO MANY PIECES AND DAMAGED THE SHROUD. WE BOUGHT AN AFTER MARKET FAN TO FIX THE PROBLEM. END OF JUNE 2006 WE TOOK IT TO ALLEN SAMUELS CHRYSLER JEEP DEALER TO HAVE IT PERMANENTLY FIXED SINCE IT ACTED LIKE THERE WAS STILL A PROBLEM. WE PAID ALMOST $1000. RIGHT BEFORE THANKSGIVING WE GOT A RECALL NOTICE IN THE MAIL FROM CHRYSLER ON THE FAN BEING RECALLED AND FOR THE PEOPLE THAT ALREADY HAD THE PROBLEM FIXED TO SEND IN THE ORIGINAL RECEIPT FOR REIMBURSEMENT. SO WE DID MAIL IT ALL IN AND WE GOT A PHONE CALL FROM CHRYSLER DENYING THE CLAIM SINCE HANS AT ALLEN SAMUELS CHRYSLER JEEP TOLD THEM THE PROBLEM WAS CAUSED BY THE AFTER MARKET FAN. SO I CALLED HANS TO ASK HIM WHY HE TOLD CHRYSLER IT WAS CAUSED BY THE AFTER MARKET FAN IF WE ORIGINALLY CAME IN WITH THE BLOWN UP ORIGINAL FAN AND A BROKEN SHROUD AND THERMOSTAT. HE SAID IN THEIR SYSTEM IT STATES THAT THEY REPLACED THE AFTER MARKET FAN BECAUSE IT WAS NOT BLOWING ENOUGH AIR. WELL THAT IS WRONG, BUT UNFORTUNATELY HANS WAS NOT WILLING TO BE HELPFUL AND TAKE CARE OF THE MATTER. HE ALSO TOLD ME HE SPOKE WITH MY HUSBAND WHEN WE BROUGHT THE CAR IN AND TOLD HIM WE HAVE TO HAVE A NEW RADIATOR TO KEEP THE CAR FROM OVER HEATING AND HE WAS THERE WHEN THE TECHNICIAN TOLD MY HUSBAND THE SAME THING. THE PROBLEM IS, I WAS THERE TOO AND THAT IS NOT WHAT THEY TOLD US. ABOUT THE AFTER MARKET FAN, IT WAS REPLACED BECAUSE THE ORIGINAL FAN EXPLODED, IF THAT WOULD NOT HAVE HAPPENED WE WOULD HAVE NEVER NEEDED AN AFTER MARKET FAN AND WE WOULD NOT BE IN THIS SITUATION, BUT CHRYSLER AND HANS DON'T SEE IT THAT WAY. I BELIEVE IF THERE IS A RECALL ON A PART AND WE ALREADY HAD IT HAPPEN TO US AND WE PAID OUT OF POCKET WE SHOULD GET OUR MONEY BACK. WE ALSO HAD A STEEL BRACKET ON THE DRIVER SEAT BRAKE AND CHRYSLER DOES NOT SEE IT AS A SAFETY HAZARD THEREFORE THEY WILL NOT REPLACE IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177505December 28, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
DAIMLER CHRYSLER SAFETY RECALL F25-ELECTRIC RADIATOR FAN**CC THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER AND AN UNKNOWN PART WAS FIXED. ABOUT A MONTH LATER WHILE ON VACATION THE VEHICLES ELECTRIC FAN BROKE AND DAMAGED THE RADIATOR. THE CONSUMER RECEIVED A RECALL FOR THIS FAILURE SEVERAL MONTHS LATER AND SUBMITTED AND INVOICE AND CREDIT CARD RECEIPT AS PROOF OF REPAIR/PAYMENT. THE CONSUMER WAS INFORMED THAT HE WOULD ONLY BE PARTIALLY REIMBURSED FOR THE REPAIRS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177051December 27, 2006
STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
TL* - THE CONTACT STATED THAT WHILE DRIVING WHINING NOISE WAS HEARD UPON TURNING THE VEHICLE TO THE RIGHT AT LOW SPEEDS, NO PROBLEM AT ALL ON HIGHWAY SPEED. THE CONTACT STATED THERE WAS NHTSA RECALL CAMPAIGN 99V312000 REGARDING THE STEERING: GEAR BOX (OTHER THAN RACK AND PINION). THE VEHICLE HAS THE SAME PROBLEMS AS INDICATED IN THE RECALL. HOWEVER, IT WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. JRB. *AK UPDATED 01/29/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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