Jeep Grand Cherokee Complaints (1998)

1,028 consumer complaints on file.

#10744235July 28, 2015
STEERING, SUSPENSION, WHEELS
WAS DRIVING ON FREEWAY AT 70 MPH, HIT A BIG BUMP IN ROAD AND VEHICLE STARTED TO SHAKE VIOLENTLY, AT FIRST THOUGHT IT WAS A FLAT TIRE BUT AFTER SLOWING DOWN, THE VEHICLE STOPPED SHAKING AND COULD DRIVE NORMALLY. THAT WAS FIRST INCIDENT, SINCE THEN I'VE HAD 8 INCIDENTS WHERE THE SAME THING HAPPENS BETWEEN 55 AND 70 MPH. IT ALWAYS HAPPENS WHEN I HIT A BUMP IN ROAD. I LOOKED ON LINE TO SEE IF ANY ONE ELSE HAD EXPERIENCED THIS DEATH WOBBLE ON THE JEEP GRAND CHEROKEE LARADO AND FOUND A LOT OF PEOPLE HAVE EXPERIENCED THIS EXTREMELY DANGEROUS AND MIND NUMBING EXPERIENCE. UPDATED 11/12/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723128June 3, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR POPPED OPEN WHILE THE VEHICLE WAS IN MOTION. THE CONTACT STATED THAT THE LATCH FAILED TO CLOSE THE DOOR. THE CONTACT STATED THAT IT DID NOT LOOK LIKE THE LATCH WAS FRACTURED, BUT IT WOULD NOT HOLD. IN ADDITION, THE CONTACT STATED THAT THE HEAT WOULD ONLY BLOW THROUGH THE VENTS ON THE TOP OF THE DASHBOARD AND NOT THE FLOOR OR OTHER VENTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722827June 2, 2015
SEATS
WHILE THE VEHICLE WAS PARKED, UNOCCUPIED AND LOCKED. THE FRONT PASSENGER SEAT HAD A CATASTROPHIC FAILURE OF THE SEAT HEATER SYSTEM THAT CAUSED THE SEAT TO CATCH FIRE. INTERESTINGLY, NO FUSES WERE FOUND TO BE BLOWN. THE SEAT CATCHING FIRE SPREAD TO THE PASSENGER DOOR PANEL. IT CONTINUED UP THE DOOR PANEL AND SPREAD TO THE DOOR TRIM, HEADLINER & VISOR. THE ENTIRE INTERIOR WAS SMOKE DAMAGED. THE FIRE DEPARTMENT RESPONDED QUICKLY SO THAT'S WHY THE DAMAGE WAS NOT WORSE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10716460May 14, 2015
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714639May 5, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED DOWNHILL, THE CONTACT DISCOVERED TRANSMISSION FLUID LEAKING. ALSO, WHILE DRIVING 70 MPH, THE ENGINE STALLED AND CAUGHT FIRE. THE CONTACT EXTINGUISHED THE FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 298,000.....UPDATED 07/05/16 *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10711960April 21, 2015
FUEL/PROPULSION SYSTEM, STRUCTURE:BODY
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE DEALER REFUSED TO REPAIR THE VEHICLE UNDER THE RECALL BECAUSE THE REAR MOUNTING BOLTS WERE RUSTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712026April 21, 2015
STRUCTURE:BODY:BUMPERS
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, AFTER THE REPAIR WAS PERFORMED THE REAR BUMPER SLIGHTLY DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706254April 17, 2015
POWER TRAIN, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNED A 1998 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH UP AN INCLINE, THE VEHICLE BEGAN TO ROLL BACKWARDS AND THEN FLIPPED OVER. THE DRIVER AND FRONT SEAT PASSENGER WERE ABLE TO EXIT THE VEHICLE WITHOUT ANY INJURIES. THE VEHICLE ENGULFED INTO FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10693569March 11, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE VIN WAS NOT AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10689602February 20, 2015
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
ON A TRIP FROM NORTHERN VIRGINIA I WAS SOUTH BOUND ON HWY 15 WHEN I BEGAN TO SMELL SMOKE AND APPLIED MY BRAKES. THE PEDAL WENT TO THE FLOOR AS SMOKE ROLLED OUT FROM UNDER THE CAR. I TRIED TO DOWN SHIFT INTO LOW AS MY CAR WAS IN FLAMES AND SMOKE ENGULFED THE HOOD. I ENTERED THE ON RAMP FOR HWY 460 BYPASS EAST BOUND WHEN MY TRANSMISSION CAUGHT A LOWER GEAR, MY CAR WAS STILL MOVING WHEN I SHIFTED INTO NEUTRAL AND JAMMED THE CAR INTO PARK AND EXITED MY JEEP. AFTER I RAN (APPROX. 50 YARDS) I LOOKED BACK ANS NOTICED THERE WERE DROPLETS OF FLAMES COMING FROM UNDERNEATH THE REAR AND THE CAR BLEW UP SENDING FLAMES UP 25 TO 30 FEET UP INTO THE AIR. THE 911 DISPATCHER ADVISED ME TO GET AWAY AS THE FIRE AND SAFETY PEOPLE ARRIVED ON THE SCENE. EARLIER THAT DAY WHEN FILLING UP MY CAR I NOTICED A STRONG SMELL OF GASOLINE BUT SINCE I WAS IN A SHEETZ STATION I SHRUGGED IT OFF. I HAD MY TRAILER HITCH ON THE CAR AND REMOVED IT AT THE SALVAGE YARD. I CONTACTED SERVICE AT THE LOCAL JEEP DEALER BUT THEY SAID THEY HAD NOT HEARD OF ANY RECALLS. TODAY I RECEIVED THE NHTSA RECALL NOTICE STATING THE OBVIOUS. ALTHOUGH QUICK THINKING AND SOME DEVINE INTERVENTION SPARED ME......... SOME LADY WITH HER KIDS IN PASSENGER SEATS MIGHT NOT BE AS FORTUNATE. FINALLY, I APPRECIATE YOUR EFFORT I CALLED THE NUMBER YOU PROVIDED AND [XXX] ASSISTED ME IN PROVIDING ME WITH 800 853-1403. I CALLED 5 TIMES WITH NOTHING BUT A RECORDING AFTER WAITING 45 MINUTES . PLEASE TELL CHRYSLER I WANT ANOTHER JEEP 98 WITH A GOOD HITCH OR I WILL BE MEETING THEM IN COURT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10681934February 7, 2015
ENGINE, UNKNOWN OR OTHER, ELECTRONIC STABILITY CONTROL (ESC)
THIS VEHICLE IS A SAFETY HAZARD!!! IT JUST DIES AT ANY SPEED. MY DAUGHTER AND HER NEWBORN ALMOST WENT OFF THE ROAD AT HIGHWAY SPEEDS TWICE NOW. JUST ABOUT EVERYTHING HAS BEEN CHANGED AND THE PROBLEM IS STILL THERE. WHY IS NOTHING BEING DONE TO RECTIFY THIS PROBLEM???? JUST GO TO ANY JEEP FORUM AND YOU WILL FIND A MULTITUDE OF PEOPLE POURING THEIR HARD EARNED MONEY INTO THIS SAME PROBLEM AND STILL NO FIX. WHAT DOES IT TAKE TO TO GET ALL OF THESE POTENTIAL KILLER SUV'S FIXED??? A CERTAIN AMOUNT OF DEATHS????????????? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10678821January 26, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS A FUEL ODOR PRESENT INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL LINE, THE FUEL TANK AND AN UNKNOWN PART NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 9/19/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672834January 15, 2015
STRUCTURE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672490January 14, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF RECALL NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE TO REMEDY THE VEHICLE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 03/10/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 6/17/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672065January 13, 2015
STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 JEEP LAREDO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE.THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667938December 23, 2014
UNKNOWN OR OTHER
VEHICLE WAS REAR-ENDED WHILE STOPPED AT A TRAFFIC LIGHT.....VEHICLE BACKED INTO ANOTHER VEHICLE THAT WAS ALSO BACKING UP.. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10667899December 23, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660624December 22, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
1998 JEEP GRAND CHEROKEE RECEIVED A NOTICE TO BRING JEEP FOR INSTALLATION OF A BUMPER HITCH TO PROTECT THE GAS TANK IN A LOW SPEED REAR END COLLISION. *MW THE DEALER INFORMED THE CONSUMER, THEY COULD NOT REMOVE THE NUTS AND BOLTS TO INSTALL THE HITCH AND HE WOULD NEED TO PAY SOMEONE TO REMOVE THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664643December 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 1998 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 20 MPH, THE BRAKES HESITATED TO STOP THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660296November 22, 2014
FUEL/PROPULSION SYSTEM
I'VE GOT A 98 JEEP CHEROKEE, I RECEIVED A LETTER IN THE MAIL APPROXIMATELY A FEW MONTHS AFTER PURCHASING MY VEHICLE SAYING THAT I WAS ELIGIBLE FOR A HITCH TO BE INSTALLED FOR FREE. THE HITCH WAS SUPPOSED TO BE INSTALLED TO PREVENT A REAR COLLISION THAT COULD CAUSE A FUEL LEAK DURING AN ACCIDENT. IN THE LETTER IT SAID THAT THEY HAD NO AVAILABLE REPLACEMENT HITCHES AT THE CURRENT TIME AND JUST TO WAIT FOR FURTHER NOTIFICATION FROM MY LOCAL JEEP DEALERSHIP. THAT WAS OVER A YEAR AGO. I ONLY KNOW THAT IT HAS BEEN OVER A YEAR BECAUSE I'VE RECEIVED THE EXACT SAME LETTER AGAIN RECENTLY. WITH LIFE AND WORK AND SCHOOL GETTING IN THE WAY, I'VE FINALLY FOUND THE TIME TO WRITE A FORMAL COMPLAINT ABOUT THIS UNACCEPTABLE SITUATION. IT SHOULD NOT TAKE CLOSE TO TWO YEARS TO REPLACE THIS HAZARDOUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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