Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11071720February 8, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY INDICATOR ILLUMINATED, THE RADIO SHUT OFF, AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED BY AN INDEPENDENT MECHANIC OR DEALER. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WAS INCLUDED IN A MANUFACTURER RECALL FOR THE ALTERNATOR ASSEMBLY. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS EXCLUDED FROM A RECALL CAMPAIGN. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071715February 8, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THE PUSH START BUTTON HAS ISSUES STARTING THE ENGINE. THERE HAS BEEN A RECALL FOR THIS AND THE ISSUE STILL PERSISTS. THE ONLY WAY THE DEALER WILL FIX THE ISSUE IS IF THE PROBLEM IS SEEN 1ST HAND AND OCCURS FOR LONGER THEN 8 SECONDS. I HAVE PAID FOR MULTIPLE RENTAL CARS AND SPENT MULTIPLE HOURS AT THE DEALER TO HAVE THIS ISSUE FIXED AND IT KEEPS RECURRING. SOMETHING NEEDS TO BE DONE TO FIX IT WITHOUT RE-OCCURRENCE. MY FINAL POINT IS THAT YESTERDAY WHEN DEALING WITH THIS ISSUE MY CAR STARTED AFTER ITS SECOND TRY, I THEN DROVE ONTO THE STREET AND THE ENGINE SHUT OFF AND THE BRAKES LOCKED UP. LUCKILY THERE WAS NOT ANY CROSS TRAFFIC BECAUSE IT COULD HAVE CAUSED A SERIOUS ACCIDENT ON A BUSY STREET WITH MY DAUGHTER AND MYSELF IN THE CAR. THIS HSE RISK HAS CAUSED ME TO BE VERY CONCERNED ABOUT THE DRIVABILITY OF MY VEHICLE AND SOMETHING NEEDS TO BE DONE ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071771February 8, 2018
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING UNKNOWN SPEEDS, THE RPMS AND ALL THE ELECTRICAL COMPONENTS WENT HAYWIRE. THE CONTACT DROVE THE VEHICLE HOME. THE DEALER (NEUWIRTH MOTORS, 219 S COLLEGE RD, WILMINGTON, NC 28403) DIAGNOSED THAT THE TIPM WAS NEVER REPAIRED ON THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT THAT THE MANUFACTURER WARRANTY EXPIRED AND SUGGESTED THAT THE CONTACT USE THE EXTENDED WARRANTY. THE CONTACT TOOK THE VEHICLE TO A DIFFERENT DEALER (VICTORY CHRYSLER DODGE, 45 NABER DRIVE, SHALLOTTE, NC 28470) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND WOULD COST $1,200 TO REPAIR. THE VEHICLE WAS STILL AT THE DEALER BEING REPAIRED. THE FAILURE MILEAGE WAS 132,050. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071561February 7, 2018
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (CROWN CHRYSLER JEEP DODGE RAM DUBLIN, 6350 PERIMETER LOOP RD, DUBLIN, OH 43017 (888) 739-0282) WAS CONTACTED SEVERAL TIMES AND FINALLY INFORMED THE CONTACT THAT THE PARTS WERE NOT AVAILABLE BECAUSE THEY COULD NOT MATCH THE CUSTOM INTERIOR VEHICLE COLOR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND REFERRED THE CONTACT BACK TO THE DEALER AS THEY COULD NOT CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066671February 2, 2018
FUEL/PROPULSION SYSTEM
SAFETY RECALL P54/NHTS 14V-530 THE PROBLEM THAT I AM HAVING IS THE TOTALLY INTEGRATED POWER MODULE TIPM. IT SAYS THAT IT HAS BEEN REPAIRED AT THE JEEP DEALERSHIP, HOWEVER I AM STILL HAVING ISSUES WITH THIS CAR SHUTTING DOWN IN THE MIDDLE OF THE HIGHWAY OR TURNING OFF THE MAIN ROADS AND I AM AFRAID I WILL GET INTO A CAR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066438February 1, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. ON SEVERAL OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER WHILE DECELERATING FROM HIGHWAY SPEEDS. AS A RESULT, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COVERT CHRYSLER DODGE JEEP RAM (8107 RESEARCH BLVD, AUSTIN, TX 78758) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO NYLE MAXWELL CHRYSLER DODGE JEEP OF AUSTIN (13401 RANCH RD 620 N, AUSTIN, TX 78717) WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT TOOK THE VEHICLE TO MAC HAIK DODGE CHRYSLER JEEP RAM (3207 S GENERAL BRUCE DR, TEMPLE, TX 76504) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND THE FUEL PUMP RELAYS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS OPENED. NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. *BF *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066461February 1, 2018
SUSPENSION, ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH, THE AIR SUSPENSION AND POWER TRAIN CONTROL MODULE WARNING INDICATORS ILLUMINATED. IN ADDITION, THE WINDSHIELD WIPERS OPERATED INDEPENDENTLY AND THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE ALTERNATOR FAILED AND DAMAGED THE POWER CONTROL MODULE. ALSO, THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065992January 31, 2018
STRUCTURE:BODY, SEAT BELTS, UNKNOWN OR OTHER
THE TWO FRONT SEATBELTS ARE NOT RETRACTING AND CAUSING THE USE OF THE SEAT BELT TO BECOME NULL AND VOID. SEAT BELTS ARE NOT RESTRAINING. THE BODY HAS RUST COMING FROM THE DOORS, NEVER BEEN IN AN ACCIDENT. BROKEN UNDER ARMS 2ND TIME BEING REPLACED WITHIN 6 MONTHS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065442January 27, 2018
ELECTRICAL SYSTEM, ENGINE
WHILE DECELERATING AND TURNING THE VEHICLE WILL STALL AND YOU LOSE POWER STEERING AND POWER BRAKES. THIS HAS OCCURRED 11 TIMES IN THE PAST COUPLE YEARS AND 3 TIMES IN THE PAST MONTH. THIS HAS OCCURRED SEVERAL TIMES WHILE EXITING THE HIGHWAY AND HAS CAUSED ME TO ALMOST CRASH OR HAVE SOMEONE DRIVE INTO THE REAR OF MY VEHICLE. THE EVENT LEAVES NO ENGINE CODES AND THE DEALER SAYS THEY CAN'T DUPLICATE. I PUT THE VEHICLE IN NEUTRAL AND IT WILL START AGAIN. THIS IS A HUGE SAFETY ISSUE FOR BOTH MYSELF AND OTHER MOTORING PUBLIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065446January 27, 2018
ENGINE
ENGINE CUTS OFF DURING OPERATION WHILE MOVING. IT USUALLY HAPPENS WHEN SLOWING DOWN TO TURN GOING DOWN HILL. VEHICLE LOSES POWER BRAKES AND POWER STEERING. OTHER OWNERS HAVE LOGGED SAME COMPLAINT ON FORUMS ETC. VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065046January 26, 2018
UNKNOWN OR OTHER
VEHICLE COMPLETELY TURNES OFF WHILE IN DRIVE MODE, BREAKING OR SLOWING DOWN. TURNES OFF . THIS HAS BEEN AN ONGOING PROBLEM. BROUGHT IT IN TO BE LOOKED AT AND NOTHING STILL TURNES OFF WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063749January 19, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE ENGINE SHUTS OFF RANDOMLY WHILE DRIVING. THIS PROBLEM HAS HAPPENED MULTIPLE TIMES. THE ENGINE IS NOT RUNNING SO THERE IS NO POWER STEERING OR POWER BRAKES PUTTING MY WIFE, CHILD, AND OTHERS AROUND THEM IN DANGER WHEN THIS HAPPENS. THERE ARE NUMEROUS AND NUMEROUS AMOUNTS OF COMPLAINTS ABOUT THIS ISSUE ALL OVER THE WEB. CHRYSLER HAS A RECALL FIX FOR THIS ISSUE BUT THEIR FIX IS NOT WORKING, AS WE HAVE HAD THIS "FIX" DONE TWICE, STILL HAVING THE STALLING WHILE DRIVING ISSUE. THERE ARE 188,000 OTHER VEHICLES AFFECTED BY THIS. THESE VEHICLES ARE A DANGER TO EVERYONE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063416January 18, 2018
ELECTRICAL SYSTEM
I WAS DRIVING THROUGH A WINDING, TWO LANE MOUNTAIN ROAD WHEN MY BUDDY AND I BOTH SMELLED SOMETHING BURNING. WE THOUGHT IT MAY BE SOMETHING OUTSIDE, SO I CONTINUED DRIVING. AFTER A FEW MINUTES WE BOTH AGREED TO I SHOULD PULL OVER. DURING THIS TIME, DIFFERENT WARNING LIGHTS ON THE DASH FLICKERED ON AND OFF REPEATEDLY. BEFORE I WAS ABLE TO PULL OVER, SMOKE BEGAN TO SEEP THROUGH THE HOOD. LUCKILY, THERE WAS A PARKING LOT TO A TRAIL HEAD I WAS ABLE TO PULL OFF. I PARKED AND TURNED THE JEEP OFF. IT WOULD NOT CRANK AGAIN. AFTER THE FIRST ATTEMPT, ALL POWER WAS LOST. ATTEMPTED TO JUMP MULTIPLE TIMES. TOWED FOR DIAGNOSTICS. INDEPENDENT MECHANIC SHOP DETERMINED ALTERNATOR HAD SHORTED INTERNALLY AND BATTERY WAS NO LONGER ABLE TO HOLD A CHARGE. BOTH WERE REPLACED FOR $1,600. THERE IS AN OPEN RECALL FOR 2012-2014 MODELS, T36/NHTSA 17V-435. WHY ARE THE 2011'S EXCLUDED? THIS RECALL INCLUDES ENGINE SALES CODE ERB; MY 2011 SALES CODE IS ALSO ERB, BUT MY VIN ISN'T INCLUDED IN THE RECALL. I TOOK THIS MOUNTAIN ROAD TO AVOID TRAFFIC FROM AN ACCIDENT ON THE MAJOR HIGHWAY THAT IS MY NORMAL WAY HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063263January 17, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO BUCHANAN AND YOUNG INCORPORATED (713 E MAIN ST IN BURNSVILLE, NC) WHERE IT WAS DIAGNOSED, BUT THE RESULTS WERE UNDETERMINED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063026January 16, 2018
INTERIOR LIGHTING, SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BETTENHAUSEN CHRYSLER DODGE JEEP RAM, 8355 W 159TH ST, TINLEY PARK, IL 60477) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062641January 13, 2018
AIR BAGS, ELECTRICAL SYSTEM, SUSPENSION
- ALL LIGHTS IN INSTRUMENT CLUSTER ILLUMINATED, AIR SUSPENSION DISABLED, VEHICLED LOCKED OUT IN 4X4 LOW, WIPERS ACTIVATED, NO EXTERIOR LIGHTS INCLUDING BRAKE LIGHTS WORKING. - VEHICLE WOULD NOT DETECT KEY, UNSAFE TO OPERATE, THIS OCCURRED ON 2 OCCASIONS WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062142January 11, 2018
ENGINE
TL-CONTACT OWNS A 2011 JEEP GRAND CHEROKEE --- VEHICLE HAS BEEN STALLING ON OWNER -- JEEP HAS BEEN IN SHOP FOUR TIMES IN LESS THEN TWELVE MONTHS FOR SAME ISSUE -- RECALL ON OTHER JEEPS FOR SAME YEAR AND MAKE OF VEHICLE . DEALERSHIP STATED NOTHING WRONG WITH VEHICLE BUT THEY WONT TAKE VEHICLE AS A TRADE IN DUE TO STALLING ISSUE ---- VEHICLE STALLED TWO WEEKS AGO . CONTACT GIVEN NUMBER TO JEEP1RECALLS ASSOCIATED WITH THIS VIN SEP 18,2017 MANUFACTURER RECALL NUMBERT59 NHTSA RECALL NUMBER17V-572 RECALL STATUS RECALL INCOMPLETE SUMMARY THE BRAKE BOOSTER WATER SHIELD MAY HAVE BEEN INCORRECTLY INSTALLED DURING COMPLETION OF SAFETY RECALL P14 (NHTSA 14V 154). AN INCORRECTLY INSTALLED BRAKE BOOSTER WATER SHIELD MAY BE LESS EFFECTIVE IN DIVERTING WATER AWAY FROM THE BRAKE BOOSTER, CREATING THE POSSIBILITY FOR CORROSION AND SUBSEQUENT WATER INTRUSION OF THE BRAKE BOOSTER. SAFETY RISK WATER INTRUSION OF THE BRAKE BOOSTER IN A COLD CLIMATE MAY LEAD TO FREEZING AND LIMIT THE BRAKING ABILITY OF A VEHICLE. LIMITED BRAKING ABILITY CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING. REMEDY INSPECT BRAKE BOOSTER WATER SHIELD FOR PROPER INSTALLATION. IF THE BRAKE BOOSTER WATER SHIELD IS FOUND TO BE MISSING OR INCORRECTLY INSTALLED, THE BRAKE BOOSTER MUST BE VACUUM TESTED. BRAKE BOOSTERS THAT DO NOT PASS THE VACUUM TEST MUST BE REPLACED. AT THE CONCLUSION OF THIS RECALL THE BRAKE BOOSTER WATER SHIELD MUST BE PROPERLY INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061573January 10, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (GILLMAN CHRYSLER JEEP DODGE RAM, 10585 W SAM HOUSTON PKWY S, HOUSTON, TX 77099) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061070January 7, 2018
ELECTRICAL SYSTEM
WHEN MY 2011 JEEP GC IS BEING STARTED, STATIONARY IT CRANKS, (TURNS OVER) BUT DOES NOT START OR STARTS MOMENTARILY THEN THE ENGINE STOPS. IT DOES THIS INTERMITTENTLY UNTIL IT STARTS NORMALLY, THE IDLE ALSO SEEMS ROUGH. MOST ISSUES THAT I AM HAVING MATCH THE ISSUES WITH THE TIPM RECALL BUT MY VEHICLE IS NOT LISTED FOR THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057911January 2, 2018
ELECTRICAL SYSTEM, SUSPENSION
QUADRA LIFT AIR RIDE SUSPENSION. WARNING LIGHTS AND FLASHING MALFUNCTION LIGHTS ARE ACTIVATED. PASSENGER SIDE WINDOW CONTROLS DO NOT WORK. HEATED SEATS ONLY STAY ON FOR ONE SECOND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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