Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11430024August 22, 2021
UNKNOWN OR OTHER
The passenger side headrest restraint clips seem to have broken or deployed spontaneously. The vehicle has not been in an accident and the headrest is rarely adjusted/used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430004August 21, 2021
SEATS
Front passenger active headrestraint defective. Headrest activated erroneously when plastic brackets holding steel bar broke. This caused the headrest to forcefully extend/deploy forward. Driver side headrest was not affected. Steel bar remained captured in claw which would have released steel bar if vehicle should be rear ended thus causing active headrestraint to engage (note: vehicle was not hit in this case). Should this occur with passenger in seat or to driver side while vehicle in motion it can cause an accident or injury to seat occupant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429711August 19, 2021
EXTERIOR LIGHTING
HID headlight bulbs were replaced by dealer. Upon return of the vehicle I tested the light pattern at night on an unlit road and the results were not stellar. There are 2 noticeable dark areas on the roadway imparting vision and clarity of the roadway. Returned to dealer and let them drive the car at night. They told me that there are two dark areas in the light pattern and that they are caused by “burns” on the inside of both headlight lens. I was informed that they need replacement to the tune of $1300.00 each. The service manger informed me that he could try to disassemble the headlight housing and “polish” the lens with no promise of success. The area of the lens causing the distortion is directly in front of the projector portion of the housing. To me it appears to be a design or material selection issue. Also interesting is that the areas of distortion look differently in each lens, the passenger side is cloudy, whereas the driver’s is granular. Pictures are difficult to take but my best effort are included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429727August 19, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2014 Jeep Grand Cherokee. The contact received a recall notification for NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The part was not available for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429377August 17, 2021
SEATS
May 3,2021 while driving on Route 93 south I drove over a rough patch on the road as soon as I felt the bump in the road I heard a very loud pop. I pulled into a gas station and inspected my car that's when I discovered the passenger headrest deployed, fortunatley I was alone at the time. No one was hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429502August 17, 2021
SEATS
While driving the drivers side headrest blew forward causing my head to violently push forward, contacted a dealership but no response as of yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429508August 17, 2021
UNKNOWN OR OTHER
I have received notices about Recall W79/NHTSA 20V-699 "Important Safety Recall". I went to my local dealer and they told me the parts are not available. They said they would put me on a waiting list, but that I'm number 162 on the list and they are currently working a number from November of 2019. I called FCA to complain. They directed me to another dealer in the area. That dealer made an appointment and then canceled it due to no parts availability and said they'd put me "on the waiting list". They gave no time frame. I just received another notice urging me to get this urgent safety recall fixed. My take is that FCA is dragging their feet in hopes that the longer they delay, the less repairs they will have to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429188August 15, 2021
UNKNOWN OR OTHER
The driver headrest popped open when stopped at a red light. No accident. Just happened spontaneously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429048August 13, 2021
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2014 Jeep grand Cherokee. The contact stated that the dashboard was coming apart which could hinder the deployment of the air bag in the event of a crash. The vehicle was diagnosed but not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428736August 11, 2021
ELECTRICAL SYSTEM
I was driving on a busy street in San Marcos. When my Dash board lit up and all the sudden the electronics stop working to include my speedometer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428761August 11, 2021
STEERING
Happy Wednesday: Issue 11427346 THATS MY ISSUE TOO. This is occurring with my vehicle with many others. I found out today Power Steering Fluid ran out and was empty but no leak is detected. It is the Steering rack where the fluid is going so it is undetected which can cause gears to lock up and crash since owners do not detect a leak and do not know where it is going. I got an oil change and they told me it was almost empty buy inches and to get parked ASAP until it was filed and that there is an issue. Miracle DODGE/Jeep in Gallatin, TN said there must be an issue when we went to buy the power steering fluid at a dealership since the Jeep only takes MOPAR Hydraulic fluid at 22.00 a quart. They are aware there is some issue if the fluid is empty but no leak detected by me or anyone else looking for one. This is a issue with crash potential. It could have killed me if i ran out 100% and my gears locked up. My time is spent taking my cancer stricken mother to the Drs office and had II not got an oil change? I would never know and my gears would have locked up. Many have reported. Why is this not a recall since the Steering rack being replaced is a $2000.00 cost to fix. I have 68, 500 miles on my Jeep 2014 GC Limited with low miles?. This is unheard of. First, the faulty Engine Oil sensor $450.00 to fix, then the faulty seat belt clip breaking which was covered by you all and fixed..Now? The Power steering rack eating up the Power steering fluid and leaking onto brake boots which mine look rusted so that would explain that but unseen by the driver? HELP me and others who have reported this since 2020. Make it a RECALL ASAP. Nobody has $2000 to $3000 to fix faulty issues with these Jeeps. Please HELP!. My stress levels are at an all time high from this newest issues with my Jeep. I am not sure how much more I can handle with these faulty issues. I feel like we all need to do a class action lawsuit. Thank goodness for my Oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428518August 10, 2021
UNKNOWN OR OTHER
Leather separating from dash board. Causing distraction while driving also bubbles interfere with low light sensor on dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428282August 9, 2021
SEATS
UNKNOWN I was parked when out of no where i heard a poping noise and i lucky no to have my head on the head rest at the moment of it popping , till when i tried putting my head on it i felt something off and thats when i saw that the head rest poped . I was not in a crash i didnt not hit anyone or was hit by anyone as well just happened on its own .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428194August 7, 2021
AIR BAGS
Passenger headrest popped open randomly while driving. Inspection is available upon request. My understanding is that this only occurs if a collision is detected. However no collision occured. No one was injured however had my wife been sitting there she could have easily been injured. The headrest could have smacked the back of her head. No warning lamps indicated anything wrong no warning occured before the deployment of the headrest. This seems to be an ongoing problem amongst jeep grand Cherokee owners.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427814August 5, 2021
SUSPENSION
Jeep Grand Cherokee power steering leak! We’re having the same problem that other Jeep owners are having, the steering rack leaks on the 2014 Jeep Grand Cherokee Overland. The leak was discovered through regular maintenance check in 2018. We filled the reservoir with new fluid, it was fine for the entire year. It wasn’t until July 2021 that we discovered that fluid was leaking from the Steering Rack and Pinion and spraying fluid on to the engine. It got so bad that we had to fill the reservoir daily! It appears that Jeep knew about this problem since 2012 but failed to do anything about it. https://www.carproblemzoo.com/jeep/grandcherokee/steering-rack-and-pinion-problems.php https://www.jeepgarage.org/threads/leaking-power-steering-rack-and-pinion-boots.73596/ This Jeep only has 55,000 miles. My wife uses it locally and it’s never driven more than 100 miles a month and it has never been driven off road. This is appalling that it suffers from this kind failure so early in the Jeeps life. When I confronted the Jeep/Chrysler company with this issue, there only response was “it’s outside the warranty timeline”. The rep name was Sade and she was rude! This Jeep was garaged kept throughout it’s life. We’ve maintained this vehicle in immaculate condition, so much so that it STILL HAS THE NEW CAR SMELL!!! Very disappointed in Jeep. They used to be very reliable until they were bought out by FIAT, Go figure!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427346August 1, 2021
STEERING
Steering rack and Pinion failure due to leaking fluid. Dealer will not cover cost. This shouldn't happen to a 2014 Jeep Grand Cherokee with only 62k. Please investigate and place a recall for this design error. Very dangerous for all drivers and conditions. I am afraid to drive this car now. I am currently driving another car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427347August 1, 2021
ELECTRICAL SYSTEM
2014 Jeep Grand Cherokee the radio stop responding, won't allow to be turned off, won't allow to lower the volume, vehicle has to be turn on for 5 minutes and turn back on, then radio will start working normal again. It has happen to me in multiple ocaccions while listening to music via bluetooth from my phone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427352August 1, 2021
SEATS
While driving, I heard a loud explosion, and my head/ neck jerked forward to the steering wheel. I immediately thought someone hit me from the back. My daughter in the passenger seat shouted, “Are you Ok?” She told me that the back head rest exploded. I was shaking and tears filled my eyes as I pulled over to the side of the road. The driver’s headrest deployed for NO reason! I was so lucky that this did not cause a major accident! That evening (and for the next 4-5 days), I had a headache and lower neck pain. Today, it still feels sore. Even though the dealer fixed it, the salesmanager could not confirm if the new head restraint had the same faulty parts inside. My daughter is 15 1/2…She is scared to death of learning to drive in my Jeep. She witnessed the restraint deploying, and doesn’t want that to happen to her. Me either! I have been a Jeep owner for 22 years. Sad to say that I might not be much longer :-/,
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11427381August 1, 2021
ELECTRICAL SYSTEM, ENGINE
Vehicle is downshifting automatically. Burning smell, squeaking/ whistling sound coming from under the hood. Smoking from under the hood tone to time. Car stalling on take off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427283July 31, 2021
SEAT BELTS
On the drivers side, the plastic guide that guides the seat belt into the pillar and down to the retraction unit, is cracked and is pinching the seat belt, not allowing the seat belt to properly retract.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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