Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10533028August 1, 2013
SEATS
JUST BOUGHT MY 2004 JGC IN APRIL 2013. PULLING UP TO MY DRIVEWAY WITH MY 4 YEAR OLD IN THE BACK SEAT, I HEARD A STRANGE POP AND MY DRIVER'S SEAT MOVED BACKWARDS AND BECAME UNSTABLE. LOOKED AT THE SEAT BRACKET AND ONE SIDE IS CRACKED. IT HAD MADE SNAPPING NOISE BEFORE BUT I DIDN'T KNOW WHAT IT WAS. VERY DANGEROUS SITUATION AND I THANK GOD I WAS DRIVING SLOW AND WAS NOT ON THE HIGHWAY. I DID A SEARCH ONLINE AND THERE ARE 100'S OR THOUSANDS OF COMPLAINTS ABOUT THE SAME THING. THIS NEEDS TO BE RECALLED AND FIXED PROPERLY BY JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532781July 31, 2013
SEATS
WHILE DRIVING DOWN A LOCAL ROAD. I WAS COMING UP TO A RED LIGHT AND AS I WAS STOPPING THE DRIVER SEAT MADE A POPPING SOUND AND THE SEAT BACK WAS LEANING TOWARD THE RIGHT. I PULLED OVER TO SEE WHAT HAPPENED AND PART OF THE FRAME HAD BROKEN. THE SEAT IS NOW WOBBLY AND LEANS TO FAR ONE WAY. LUCKILY MY HUSBAND WAS ABLE TO STRIP THE SEAT AND WELD THE FRAME TO FIX IT. SOME TIME LATER THE BOTTOM FRAME THAT CONNECT THE SEAT TO THE FLOOR HAD BROKEN AND MY HUSBAND WELDED IT. IT IS A VERY DANGEROUS SITUATION THAT COULD HAD ENDED A LOT WORSE IF THE SEAT FRAME HAD BROKEN TO THE POINT THAT EFFECTED MY DRIVING. I TRIED CALLING JEEP DIRECTLY BUT BASICALLY GOT AN "IT NOT AN ISSUE WE COVER OR FIX AND YOUR ON YOUR OWN". I DID SOME RESEARCH ONLINE ABOUT THIS ISSUE AND IS A VERY COMMON SAFETY PROBLEM. PEOPLE ARE EVEN STARTING TO SELL BEEFIER FRAMES FOR JEEP SEATS AND SELL FOR $200. JEEP IS LOOKING AT A VERY LARGE LAW SUIT IF SOMEONE GETS SERIOUSLY INJURED DUE TO THIS DEFECT. BUT ONE THING IS FOR CERTAIN I WILL NEVER BUY A JEEP AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532648July 30, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVE NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS)SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 9/4/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532745July 30, 2013
AIR BAGS
I WAS TRAVELING AT 55 MPH GOING WEST WHEN A FORD FOCUS RAN A STOP SIGN AND HIT ME FROM THE SIDE GOING 80ISH MPH. WE SPUN OUT AND ROLLED SEVERAL TIMES, THE SIDE AND FRONT AIRBAGS DID NOT DEPLOY. WE GOT LUCKY AND FOR THE MOST PART WALKED AWAY FROM AN ACCIDENT THAT SHOULD OF KILLED US. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10525459July 23, 2013
AIR BAGS
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER CONTACTED THE DEALER ON MORE THAN ONE OCCASION, ONLY TO BE TOLD, THERE WERE UNABLE TO GET THE PARTS NEEDED TO CORRECT THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525601July 18, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525095July 16, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND THE PART WAS UNAVAILABLE FOR ONE YEAR. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524329July 11, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A CAR PORT. THE CONTACT SUSTAINED MOUTH AND KNEE INJURIES, AND WAS TRANSPORTED TO THE HOSPITAL FOR TREATMENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTICS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 174,000. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10522373July 8, 2013
AIR BAGS
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT MODULE RECALL NOTICE. *SMD THE CONSUMER STATED MONTHS AGO, HE RECEIVED A RECALL NOTICE, REGARDING THE OCCUPANT RESTRAINT MODULE. HOWEVER, AS OF TODAY, HE HAS NOT HEARD ANYTHING FURTHER REGARDING THE RECALL AND ASSOCIATED REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523250July 5, 2013
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER AND PASSENGER SIDE WINDOWS WOULD NOT OPEN AND THE DOME LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE WIRING WITHIN THE DRIVER'S SIDE DOOR WIRING HARNESS. AFTER THE REPAIR THE FAILURE RECURRED SIX TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522552July 1, 2013
SUSPENSION, STRUCTURE, FUEL/PROPULSION SYSTEM, STEERING
MY WIFE WAS BACKING UP IN OUR DRIVE WAY SHE DID NOT SEE MY SONS HONDA CIVIC BEHIND HER VERY POOR VISION FROM BEING SO HIGH FACTORY SETTINGS. SHE RIPPED THE GAS TANK OPEN. A FEW YEARS LATER SHE WAS REAR ENDED AND AGAIN THE TANK RIPPED OPEN WE WERE LUCKY BOTH TIMES NO FIRE. THEN WE HAVE HAD DEATH WOBBLE EVERY JEEP SUFFER,S FROM IT AT SOME TIME IN IT,S LIFE AS PER THE DEALER. I REPLACED EVERY STEERING PART IN THE FRONT END AFTER 40,000 MILES AGAIN IT HAPPENED TO ME AT 55MPH ON THE HIGHWAY I CAME SO CLOSE TO IT ROLLING IT OVER IT TOOK ME MORE THAN A MONTH TO GET BACK IN IT. THE DESIGN OF THE REAR IS JUST AN ACCIDENT WAITING TO HAPPEN THE REAR IS THE SAME AS A RAMP TO DRIVE UP. I AM FAR FROM A RICH MAN THIS PRODUCT COST ME CLOSE TO 40,GRAND. I TRULY THOUGHT WE COULD GET A FEW COST FREE MILES.I AM DISABLED I LIVE ON A FIXED INCOME. NOW MY INVESTMENT IS WORTHLESS. I WAS A DRIVER FOR A LIVING AND HAVE DRIVEN MORE THAN A THOUSAND CARS AND HAVE NEVER EXPERIENCED THIS WITH ANY OTHER CAR HELP HELP HELP PLEASE [XXX] P.S I SERVICE MY CARS LIKE CLOCKWORK! I TRY TO FIX THINGS BEFORE THEY BREAK..THIS JEEP HAS ME BEAT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10522560July 1, 2013
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND HAD NOT EXPERIENCED THE FAILURE AS DESCRIBED IN THE RECALL HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURE COULD OCCUR AT ANY MOMENT. THE DEALER ADVISED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS NOT AVAILABLE AND THAT HE WOULD RECEIVE A RECALL LETTER WHEN THE PARTS BECAME AVAILABLE. IN ADDITION, THE CONTACT MENTIONED THAT THE ELECTRONIC DOOR LOCKS FAILED AND WERE INOPERABLE. THE AUTOMATIC KEY FOB WOULD NOT ACTIVATE THE DOOR LOCKS FROM A SHORT OR WIDE RANGE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522231June 28, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 ( AIR BAGS), HOWEVER THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PARTS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE. UPDATED 08/15/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522003June 27, 2013
FUEL/PROPULSION SYSTEM
I HAVE BEEN INFORMED BY CHRYSLER VIA PHONE CONVERSATION IS NOT RECALLING MY VEHICLE. THE 1998-2004 WERE LISTED AS HAVING SEVERE DESIGN FLAW WITH THE GAS TANK LOCATED NEAR THE REAR END AND PRONE TO IMPACT EXPLOSIONS. CHRYSLER STATED MY VEHICLE DID NOT QUALIFY FOR RECALL SINCE I DID NOT HAVE A TOW HITCH INSTALLED AND IT WAS NOT A 1993-1998 VEHICLE. 1. IF MY VEHICLE HAS A UNPROTECTED GAS TANK AND OVER 250 VEHICLES HAVE CAUGHT FIRE ON IMPACT WHY IS MY CAR NOT GOING TO GET A PROTECTIVE GUARD ( THIS WAS DONE ON OTHER VEHICLES THAT OWNERS COMPLAINED WHILE UNDER WARRANTY) 2. HOW IS A TOW HITCH GOING TO STOP A BACK END COLLISION? 3. WHY IS THE DESIGN AFTER 2004 OF THE GAS TANK NOT LOCATED SO CLOSE TO REAR END. IF THE LOCATION ISN'T A SAFETY CONCERN IT SHOULDN'T HAVE NEEDED TO BE RELOCATED. CHRYSLER FOUGHT THIS RECALL FOR YEARS AND NHTSA ALLOWED IT UNTIL A PETITION WAS CIRCULATED ON CHANGE.ORG TO HAVE MODEL YEARS 1998-2004 CARS RECALLED. COULD IT BE THE VEHICLES CHRYSLER WILL FIX ARE EVEN STILL ON THE ROAD AND THAT IS WHY THEY ARE EAGER TO FIX THOSE. I AM STUCK WITH A CAR CANNOT BE SOLD OR DRIVE. THE DEFECT DOESN'T JUST HURT ME BUT THE POOR PERSON WHO WOULD HIT ME AND RISK AN EXPLOSION. CHRYSLER MUST BE HELD ACCOUNTABLE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521932June 26, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) IN NOVEMBER OF 2012. THE DEALER WAS CONTACTED TO SCHEDULE AND APPOINTMENT FOR RECALL REPAIRS BUT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520679June 19, 2013
FUEL SYSTEM, GASOLINE, ELECTRICAL SYSTEM
I HAVE ON TWO OCCASIONS HAD MY DOOR LOCKS AND WINDOWS STOP OPERATING. THE FIRST TIME A WIRE WAS FOUND TO HAVE CRACKED IN HALF INSIDE A PROTECTED AREA OF THE DRIVERS DOOR. THIS COST $300.00. I BECAME SUCH A HEADACHE TO THE CHRYSLER CORP. THEY REFUNDED ME $250.00. THE SECOND TIME WE EXPERIENCED THIS SAME PROBLEM THE DEALER FOUND THE SAME WIRE IN A DIFFERENT LOCATION UNDER THE GLOVE BOX HAD JUST BROKEN IN TWO. THIS COST ME AGAIN AND CHRYSLER WOULD NOT HELP. I HAVE SEEN THIS SAME COMPLAINT ON THIS SAME VEHICLE ON THIS SITE. THERE IS A PROBLEM THAT MUST BE STUDIED BECAUSE OF THE POSSIBLE FIRE HAZARD. ANOTHER PROBLEM WE HAVE HAD IS AN INTENSE GAS ODOR TOWARDS THE REAR OF THE VEHICLE. THE VEHICLE HAS BEEN CHECKED MANY TIMES AN NO ONE CAN FIND THE PROBLEM, THE ODOR IS VERY INTENSE AT TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515999June 10, 2013
AIR BAGS
AIRBAGS INADVERTENTLY DEPLOYED. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10515219June 5, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) DECEMBER 2013 HOWEVER, THE PART NEEDED TO COMPLETE THE RECALL REPAIR HAD NOT BECOME AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS NOW ILLUMINATED CONTINUOUSLY. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART STILL HAD NOT BECOME AVAILABLE. THE MANUFACTURE COULD NOT PROVIDE AN EXPECTED DATE FOR AVAILABILITY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515257June 3, 2013
AIR BAGS
THIS JEEP WAS RECALLED 11/08/2012 FOR AN AIR BAG PROBLEM. I HAVE CONTACTED JEEP MANY TIMES WITH NO REAL PROGRESS. JEEP SENT ME CONFIRMATION OF THE RECALL AND ITS BEEN OVER 6 MONTHS AND TODAY "06/03/2013" I CALLED JEEP AND THEY DO NOT HAVE ANY IDEA OF A DATE THEY CAN FIX IT. ACCORDING TO THE LETTER IF ITS NOT FIXED IN A REASONABLE AMOUNT OF TIME I SHOULD COMPLAIN. I CALL OVER 6 MONTHS VERY UNREASONABLE! WILL JEEP PAY FOR A RENTAL TILL THIS IS DONE. I DON'T FEEL SAFE DRIVING A CAR WHERE THE AIR CAN DEPLOY AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513042May 21, 2013
POWER TRAIN
AT VARIOUS SPEEDS WHEN GOING UP HILL LOOSES POWER AND HAVE TO TAKE FOOT OFF GAS AND AGAIN TO GIVE GAS TO RUN. ONE TIME CAR TOTALLY TURNED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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