Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11436409October 12, 2021
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I was driving to and my car began shaking and would not let me go over 10 miles per hour. I was towed in to the dealership and was told that my pcm and tcm wasn't functional.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436049October 8, 2021
ENGINE, UNKNOWN OR OTHER
The engine oil and filter was recently changed and a few days later oil is now leaking down the engine bay onto the exhaust and onto the skid plates. The correct torque was used and oil filter seal as well as the drain plug are dry. The canister housing has either cracked or seals have failed on that part. It is a known issue with an upgraded part available from FCA. I did not notice it until arriving home after a 20 mile drive and oil was everywhere. this could have caused a fire as there was no warning and no expectation of a leak. Opened a case with FCA to report that this part has failed on my vehicle. Case #80756602
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435935October 7, 2021
ENGINE AND ENGINE COOLING
The contact 2014 Jeep Grand Cherokee. The contact had received notification of NHTSA Campaign Number: 20V699000 (Engine and Engine Cooling) and the vehicle was taken to the local dealer for the recall repair. The vehicle was repaired. After several months, the contact stated while driving at an undisclosed speed and approaching a stop sign, the contact saw in the rearview mirror that there was steam coming from underneath the rear of the vehicle. The contact kept driving and the vehicle became overheated and stalled. The contact parked the vehicle at a parking lot and added water to the coolant reservoir. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the EGR valve was cracked. The contact took the vehicle back to the local dealer however, the vehicle was not repaired. The manufacture was made aware of the failure. The failure mileage was approximately 151,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435949October 7, 2021
ENGINE
Was pulling a trailer and vehicle overheated and caused radiator to leak. Dealer states exhaust fumes were present in coolant overflow tank and states engine needs to be replaced, but refuses to believe this is caused by an EGR Cooler that is under recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435648October 6, 2021
STEERING, ELECTRICAL SYSTEM, SUSPENSION
Shifter service, Power steering yes available for inspection. Power steering went out, lights on dash board flashed and beeped and then would go black. Jeep diagnosed my jeep. No warning and happened about 2 weeks ago and has continued consistanly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435395October 4, 2021
POWER TRAIN, ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while traveling at highway speeds, the vehicle would stall and jerk upon the depression of the accelerator as the FCM and check engine warning lights would illuminate the instrument. The contact stated that he would be forced to pull over and restart the vehicle to resume normal driving. The contact also stated that while at a stop, the vehicle stalled as he depresses the accelerator to the floorboard. Due to the failure, another vehicle rear-ended him at a low rate of speed. The air bags did not deploy upon impact. No injuries were reported and a police report was not filed. The vehicle was able to drive away from the scene; however, the vehicle had sustained rear-end damage. The dealer was notified of the failure and was informed to bring in the vehicle for an inspection. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000. Consumer stated transmission gets stuck in eighth gear. Vehicle stopped in the middle of the freeway had to put it in park and restart to move, happened dozen of times.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11435018September 30, 2021
SEATS
Driver head restraint for 2014 Jeep Grand Cherokee deployed while sitting at the airport between July 13, 2021 and July 18th 2021. Car was not in motion. Took car to Jeep dealership for inspection and replacement. It was determined by the dealership "Internal latch will not reset and hold properly". Head restraint was replaced with a new one. Mileage was 89,883. No warning messages or symptoms. Dealership stated they could not replace the passenger head restraint until it also "fails".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434504September 27, 2021
SEAT BELTS
The front passenger side seatbelt would not tighten around occupant when pulled from the rest position. When we tried to get it to retract it wouldn't. There seems to be a number of these incidents reported for the same vehicle. This presents a serious safety issue and with only 45K miles on the vehicle this should justify an investigation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434198September 24, 2021
SEATS
Upon performing a quick brake to avoid hitting a dog that ran into my neighborhood street the headrest on the passenger seat sprang out forward and will not reset into place even after pulling it back. It springs back out forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434265September 24, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
Purchased vehicle in 2014 and from the start Vehicle occasionally fails to increase speed when acceleration is increased. Under 30000 miles vehicle lost power moving at very low speed. Problem diagnosed at Arrigo Sawgrass as Powertrain Control Module failure. It is a risk if vehicle not responding to increased speed when needed. My research indicates that thousands of 2014 Jeep Grand Cherokees in an Australian Batch were recalled for Powertrain Control Module Fault and the failure of my vehicle under 30000 miles seems to match with these recalls and should be carefully looked at for possible recall as well
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434019September 23, 2021
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was stationary, the vehicle stalled without warning. The contact stated that the check engine warning lights were illuminated. The vehicle was towed to a local dealer and it was diagnosed with needing the PCM replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that they would cover a portion of the repair cost. The failure mileage was approximately 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433857September 21, 2021
AIR BAGS
Our son, 18 years old, driving our 2014 Jeep Cherokee Limited had a rollover accident and ZERO air bags deployed. The State Patrol, Tow personal and owner of the tow yard is questioning why the air bags did not deploy. This accident was at 1030ish on 9/17/2021. The car rolled over and landed on its top. The vehicle is a total loss. Our auto insurance is involved in this loss. Open claim. I called Jeep Customer Support and they have a case open on this. I feel lost over this issue. Why did the air bags not deploy? Please help me find answers. Our son busted the side door out and was able to exit the vehicle. I have pictures ect if needed. I am not 100% of the miles .. I know over the 100,000. Please rush this issue due to total loss of vehicle. Auto Owners Insurance Claim # [XXX] Crash Report # [XXXX] Ross County Ohio Ohio State Patrol Jeep Case # [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11433466September 18, 2021
SEATS
driver seat heard rest deployed and cannot be reset. this almost caused a serious accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433122September 15, 2021
SEATS
Sitting in the driver seat parked. The active headrest suddenly deployed . No collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. Upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. Thankfully i was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432976September 14, 2021
ENGINE
I was merging onto the highway from an on-ramp and the vehicle stuttered a d stalled. The jeep dealership diagnosed the issue and said it was a bad computer controller 5-10 days for part to arrive then 2 days later I was informed the computer controller wasn’t the problem. Now they think it’s the fuel pump. After searching the symptoms I found a recall for 2014-2016 Jeep’s for loss in the magnetic coating on the tone wheel resulting in possible engine stall. 2014-2016 Jeep’s manufactured between June 9 2014 and March 29 2016. Still waiting for a fix. I was stuck on the side of the highway with my 9 year old daughter for 5 hours! Safety issue!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432417September 10, 2021
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 2 MPH, there was a knocking sound coming from the vehicle. The contact stated there was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with needing a new transfer case. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432212September 8, 2021
UNKNOWN OR OTHER, AIR BAGS
In 2018, my 2014 Chrysler/Jeep Grand Cherokee dashboard material had started to dislodge from the dash. I reached out to Jeep and they denied anything was wrong with the dash on their end and it was my fault for improper care of the car. I found this to be in contrast with research online of a large amount of complaints for the same model as mine suffering the same dashboard glue issues. In December of 2019, I received a notice from Jeep that they would be replacing the dashboard so in January of 2020 I dropped my car off at the local dealership, Joey Accardi. After not hearing from them, I sent an email on February 12, 2020 requesting an update. They advised they submitted a request for approval of the replacement to Jeep and were waiting to hear back. I picked up my vehicle as they could not provide a replacement timeline. After waiting several months I reached out to Jeep customer care Reference #75788102 and they advised they attempted to reach out to the dealership for an update with no response. After getting a response several days later they advised it was ordered and should arrive shortly. After waiting to hear back through the rest of 2020, I reached out again in February of 2021 to Jeep customer care Reference #78420942 and they "escalated" my issue to someone who called the dealership and was told it would arrive in May of 2021. They closed my case on February 5th without any further help or confirmation of receipt of part. I reached out again today, September 9th and received no help or any indication of replacement timeline. It has now been 3 years since I brought this to Jeeps attention and 22 months since they authorized replacement. My concern now is the dashboard material has dislodged two of my AC vents and has folded over where my airbag would deploy potentially causing harm or failure if the airbag were to attempt to deploy. This is clearly an issue with this year and model Jeep and they aren't remedying it potentially putting people in danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431121August 30, 2021
VEHICLE SPEED CONTROL
The headrest deployed for absolutely no reason. The car was parked and unoccupied. Upon entering the vehicle we immediately noticed the headrest was popped out. I'm thankful I wasn't driving at the time!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430419August 25, 2021
STEERING
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while operating the vehicle, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The VIN was not available. The approximate failure mileage was 80,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430368August 24, 2021
SEATS
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 35 mph when the vehicle's driver seat headrest suddenly deployed. The contact had spoken to the dealer however the appointment for the repair had not occurred as of yet. The contact stated the driver received neck injuries however no medical attention was needed. The manufacturer was made aware of the failure and confirmed that there were no recalls on the vehicle. A case was opened regarding the matter. The approximate failure mileage was 147,000. Case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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