Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11195254April 9, 2019
ELECTRICAL SYSTEM
INTERMITTENTLY, WHEN PUSHING PUSH BUTTON IGNITION CAR ATTEMPTS TO START AND IMMEDIATELY STALLS. ONLY WILL START AGAIN IF RUNNING THROUGH PUSH BUTTON WITH FOOT OFF THE IGNITION TO CYCLE THROUGH. BATTERY IN KEY FOB REPLACED AND INTERMITTENT ISSUE CONTINUES. DEALERSHIP CONFIRMED NO OPEN RECALLS FOR JEEP, HOWEVER CONFIRMED THAT FUEL PUMP RELAY WAS REPLACED UNDER RECALL PRIOR TO VEHICLE PURCHASE. READING OTHER RECALLS ON NHTSA I SEE THERE WAS A LARGE RECALL, WITH SAME SYMPTOMS, FOR THIS MAKE AND MODEL OF VEHICLE FOR EXTERNAL RELAY FROM TIPM TO FUEL PUMP. DEALERSHIP CLAIMS THIS RECALL DOES NOT SHOW FOR MY VIN AND CANNOT FIX VEHICLE WITH RECALLED PART EVEN IF I PAY FOR IT. THEY ADVISED I REPLACE TIPM AND FUEL PUMP AND MAYBE IT WILL WORK. THIS IS NOT ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193859April 4, 2019
STEERING
HELLO, I AM THE ORIGINAL OWNER OF A GARAGE KEPT 2012 JEEP GRAND CHEROKEE OVERLAND 5.7 WITH 73000 MILES. ON 1 APRIL 2019 THE POWER STEERING RACK WENT BAD. OTHER JEEPS HAVE HAD THE SAME PROBLEM, BUT NO RECALL. THE VEHICLE WAS MOVING AND TURNING. THIS IS NOT A GOOD THING FOR SUCH A HIGH END JEEP PRODUCT. VERY COSTLY REPAIR. PLEASE ADVISE. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193903April 4, 2019
ENGINE
ENGINE FAILURE. IT'S CURRENTLY AT THE SHOP AND THEY'RE SAYING I NEED TO REBUILD OR REPLACE THE ENGINE. I HAVE THE 5.7L HEMI WITH 76,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11197430April 2, 2019
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, STEERING
WE LOADED UP TO GO TO THE DESERT (CLEAR SUMMER DAY WITH TEMPERATURES NEAR 80 DEGREES FAHRENHEIT), STOPPED TO GET GAS AND ICE (JEEP WAS RUNNING THE ENTIRE TIME) AND ONCE WE GOT ON THE WAY THERE, THE BATTERY LIGHT CAME ON, THEN AN ODD SOUND WAS HEARD THEN WHITISH ELECTRICAL SMELLING SMOKE STARTED POURING OUT OF THE ENGINE COMPARTMENT, THIS HAPPENED WITHIN 8 - 10 SECONDS TOTAL). I GRABBED MY EXTINGUISHER AND POPPED THE HOOD AND SAW THAT THE SMOKE APPEARED TO BE COMING FROM AROUND THE ALTERNATOR AND STEAM WAS EVERYWHERE. I ALSO NOTICED THAT THE MOTOR WAS OVERHEATED (BUT NO TEMPERATURE LIGHT AND NO FANS WERE TURNING). WE TURNED AROUND AND MADE IT THE 3 BLOCKS BACK TO THE HOUSE WHEN THE JEEP DIED AND WITHOUT POWER STEERING AND BRAKES WE ALMOST COLLIDED WITH A PARKED CAR. WE PARKED IT IN THE MIDDLE OF THE STREET TO COOL OFF AND TO OBTAIN ASSISTANCE TO PUSH IT INTO MY GARAGE. IT WAS FOUND THAT MY ALTERNATOR HAD A DIODE THAT SHORTED TO GROUND. PLEASE ACTUALLY READ THE FOLLOWING: THERE ARE AT LEAST 38 OTHER COMPLAINTS CONCERNING THE SAME CHAIN OF EVENTS ON NHTSA WEBSITE. ALT SHORTS, DESTROYS THE BATTERY, AND TIPM/PCM. FCA REFUSES TO EXPAND 1 OF 3 OPEN RECALLS TO INCLUDE MY MAKE/MODEL AND MANY OTHERS. NHTSA REFUSES TO ACTUALLY HOLD JEEP/FCA ACCOUNTABLE. CHECK P60-14V634 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND) EXPANDED MULTIPLE TIMES, T36-17V435 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND)EXPANDED MULTIPLE TIMES, T75-17V741 (ALTERNATOR HAD BAD DIODES AND SHORTED TO GROUND). THE DATA IN NHTSA DATA SHOWS THAT FROM YEARS 2007 TO 2018, FCA US, LLC MODELS BADGED 2012 HAD THE HIGHEST PERCENT OF TOTAL RECALLS OF ANY YEAR OWNING 18% OF THE 24,053,941 TOTAL RECALLS FCA FAMILY HAD. HOW DOES THIS NOT FLAG THE NHTSA TO FIGHT FOR US? THE NHTSA FINED FCA 120,000,000 FOR THEIR ADDMITTED UNEFECTUAL RECALL PROCESS. I HAVE SO MUCH MORE DATA. SAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193459April 2, 2019
STEERING
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION. THE CONTACT WAS CONCERNED THAT THE STEERING COULD SEIZE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11193482April 2, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
HAVING ISSUES STARTING THE VEHICLE WILL ATTEMPT TO START BUT WILL NOT TURN OVER AS IF THE FUEL PUMP OR RELAY IS NOT KICKING IN. VEHICLE WAS PARKED ATTEMPTED TO START HAS AN EXTENDED CRANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192518March 29, 2019
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING DOWN THE ROAD GOING 45 THE ENGINE HAS CUT OUT AND WE HAVE LOST ALL POWER TO THE VEHICLE. WE NARROWLY AVOIDED AN ACCIDENT BY PULLING OVER AND RESTARTING THE VEHICLE. THE VEHICLE HAS DONE THIS THREE TIMES AND IT DOESN'T SEEM TO BE DURING ANY SPECIFIC TIME, OR LENGTHY OF TRAVEL. IT HAS HAPPENED RANDOMLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191720March 26, 2019
ELECTRICAL SYSTEM, SEATS, UNKNOWN OR OTHER
ALTERNATOR FAILED DUE TO RECALL. I WAS NOT NOTIFIED OF THIS UNTIL AFTER HAVING FAILED AND NEEDING TO BE TOWED AFTER BEING STRANDED ON THE SIDE OF THE ROAD IN THE MIDDLE OF THE NIGHT. ALL THE CARS FUNCTIONS HAD COMPLETELY FAILED. THE CAR WAS UNABLE TO BE MOVED TO A SAFE PLACE, DOORS WERE LOCKED, LEAVING MY DOGS LOCKED AND GATED INTO THE CARGO AREA UNTIL LOWING ASSISTANCE ARRIVED. SINCE THE ALTERNATOR WAS FIXED I HAVE HAD MULTIPLE VISITS TO THE DEALERSHIP FOR REPLACEMENT OF BATTERY, JEEP FAILING TWO MORE TIMES WHILE DRIVING DOWN THE ROAD, NEEDING ADDITIONAL TOWING ASSISTANCE. MULTIPLE ELECTRICAL MALFUNCTIONS CONTINUE TO OCCUR, INCLUDING: FORWARD COLLISION WARNING, "BRAKE WARNING FLASHING FOR NO APPARENT REASON. THE PASSENGER SIDE HEAT FAILED NEEDING TO BE REPLACED. ALL OF THE SEAT HEATERS WITHIN THE VEHICLE HAVE FAILED NEEDING TO BE REPLACED. MOST RECENTLY THE DRIVERS SEAT MOVE FORWARD FUNCTION HAS STOPPED WORKING, MAKE THE VEHICLE DIFFICULT AND UNSAFE TO DRIVE AS IT IS NOT AT THE APPROPRIATE DRIVE DISTANCE. CONTACT TO DEALER TO DISCUSS FIXING ISSUES AS THEY ARE ELECTRICAL AND MOST LIKELY DUE TO RECALL OF THE ALTERNATOR. JEEP DEALER DECLINED THAT IT WAS A RELATED ISSUE AND THAT JEEPS ARE KNOWN FOR THESE ISSUES. CAR IS FELT TO BE UNRELIABLE AND UNSAFE TO CONTINUE TO DRIVE AT THIS POINT WITH THE UNKNOWN REASONS AND CAUSES FOR THE RECURRENT MALFUNCTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190047March 19, 2019
SERVICE BRAKES
SAFETY RECALL WAS DONE INCORRECTLY, LEADING TO BRAKES FREEZING UP. DEALERSHIP WAS UNABLE TO PROVIDE PAPERWORK SHOWING THAT THE RECALL HAD BEEN DONE ACCURATELY. ACCORDING TO RECALL T59/NHTSA 17V-572 A VACUUM TEST SHOULD HAVE BEEN COMPLETED. IF THE BOOSTER DID NOT PASS TESTING, THE BRAKE BOOSTER SHOULD HAVE BEEN REPLACED. THE BRAKE BOOSTER WAS NOT REPLACED, ALLOWING MOISTURE TO ENTER AND FREEZING UP. IMAGES OF THE CORRECT INSTALLATION SHOULD HAVE BEEN TAKEN IN ORDER TO BE SUBMITTED FOR THE RECALL. THE JEEP WAS IN A SHOPPING PLAZA, MOVING FROM PARKING LOT TO ANOTHER WHEN THE BRAKES FROZE UP. UNABLE TO GET CALL BACK FROM DEALERSHIP SERVICE MANAGER. *DT CONSUMER STATED RUST BUILT UP INSIDE, BECAUSE MOISTURE WAS GETTING IN. *JB *DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186855March 14, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR BEGAN TO SPUTTER AND RISE IN RPMS AND MISSING GEAR GOING INTO NUETRAL AND CAUSING DANGEROUS SITUATIONS IN TRAFFIC RUNS AT 2 RPMS IN IDEAL STANDPOINT NOW CAR IS LEAKING FLUIDS AND SERVICE 4WHEEL DRIVE LIGHTS ON I READ THAT THERE ARE RECALLS FOR THIS ISSUE IN OTHER KEEPS BUT NOT FOR MY VIN NUMBER AND THIS IS A MANUFACTURER PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184516March 6, 2019
UNKNOWN OR OTHER
ENGINE RECALL FOR TIPM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183335March 1, 2019
ENGINE
ENGINE SHUTS OFF WHILE DRIVING, I WAS GETTING OFF THE HIGHWAY SLOWING DOWN FROM A HIGH RATE OF SPEED AND MY ENGINE JUST SHUT OFF. I D ID NOT EVEN KNOW THE ENGINE WAS OFF UNTIL I TRIED TO TURN AND HAD NO POWER STEERING OR BRAKES. THERE WAS NO WARNING LIGHTS NO CHECK ENGINE LIGHT. ALL THE LIGHTS AND RADIO WAS STILL ON. I HAD TO PUT MY JEEP IN PARK THEN START IT AGAIN AND IT STARTED RIGHT UP. IT HAS HAPPENED TWICE IN ONE WEEK. I AM TERRIFIED WHILE DRIVING NOW THAT IT IS GOING TO HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183382March 1, 2019
SUSPENSION
I PURCHASED MY JEEP GR CHEROKEE SUMMIT OCT 23RD 2018 AND IT HAS HAD SUSPENSION PROBLEMS SINCE I GOT IT. IT MAKE A HORRIBLE GRINDING NOISE WHEN I EITHER TURN ON OR SHUT OFF THE VEHICLE AND IT LASTS FOR A FEW SECONDS. I WAS DRIVING ON THE HIGHWAY AND SERVICE SUSPENSION IMMEDIATELY FLASHED ON MY DASHBOARD AND WHILE DRIVING ON THE PARKWAY DOING 75 MILES AN HOURS MY CAR DECIDED TO START MAKING A HORRIBLE NOISE LIKE I WAS DRIVING ON THE WAKE UP STRIP ON THE SIDE OF THE ROAD AND MY LITTLE IDIOT LIGHT ON THE DASH WAS FLASHING THE LITTLE JEEP ICON AND IT WAS TRYING TO ADJUST THE HEIGHT AT THAT RATE OF SPEED. FOR AN OVER $60,000. DOLLAR TRUCK, I EXPECT MORE FROM IT THEN TO START TO FAIL AFTER PICKING IT UP FROM THE DEALER BRAND NEW. I WENT TO THE DEALERSHIP, THEY TOLD ME THAT SOME KIND OF TUBE FOR THE SUSPENSION WAS INCORRECTLY INSTALLED BACKWARDS, FIXED THE PROBLEM AND SENT ME ON MY MERRY WAY, ONLY TO HAVE THE EXACT SAME THING HAPPEN A FEW HOURS LATER. I AM BEYOND PISSED THAT THIS IS HAPPENING TO MY TRUCK WITH LESS THAN THREE THOUSAND MILES ON IT. I COULDN'T SELL THIS TRUCK TO SOMEONE IN THE STATE THAT IT IS IN!!!! CHRYSLER/DODGE STEP UP AND FIGURE OUT THE PROBLEM!!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182228February 25, 2019
POWER TRAIN
WHILE IN TRAFFIC TRANSMISSION STARTS TO KICK AS IF TRYING TO GET INTO GEAR.. ONLY HAPPENS WHILE IN SLOW TRAFFIC OF ABOUT 10-20 MPH.. AT NORMAL RUNNING SPEEDS ALL IS WELL. I DON'T KNOW IF ANY KNOWN TRANSMISSION RECALLS EXIST FOR MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181646February 21, 2019
STEERING
I WAS ADVISED DURING AN OIL CHANGE THAT POWER STEERING RACK AND PINION ASSEMBLY NEEDS TO BE REPLACED DUE TO LEAKING FLUID. THE NHTSA DATABASE IS FILLED WITH SIMILAR COMPLAINTS ABOUT THIS DEFECTIVE PART. WITH 10 RECALLS ALREADY ON THIS VEHICLE, PLEASE INVESTIGATE TO DETERMINE WHETHER A RECALL IS WARRANTED FOR THIS ISSUE AS WELL. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181298February 20, 2019
AIR BAGS, VISIBILITY/WIPER
HELLO, MY DASHBOARD CONTINUES TO WARP AND I'M CONCERNED THIS IS CAUSING IMPAIRMENT OF MY DEFROST AND POSSIBLY MY AIRBAG. AS YOU CAN SEE THIS IS AN ONGOING PROBLEM WITH JEEP ACCORDING TO NUMEROUS THREADS ON JEEP FORUMS. ALSO, A NEWS STORY IS PROVIDED HERE: HTTPS://YOUTU.BE/LE_4RVABOOK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11176214February 11, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
STARTING ISSUES, STARTS UP AND QUICKLY CUTS OFF. ALL LIGHTS AND POWER ARE ON. PLENTY OF FUEL IN TANK BUT NOT OVERFILLED. I THINK IT IS THE FUEL INJECTION AREA. I WORRY IT WILL JUST CUT OFF DUE TO THAT WHILE DRIVING. THIS HAS HAPPENED AT LEAST 3 TIMES IN THE PAST 3 WEEKS, IT IS BECOMING MORE FREQUENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174552February 5, 2019
SUSPENSION
WHEN THE OUTSIDE AIR TEMPERATURE GOES BELOW 20 DEGREES F , I GET A MESSAGE THAT THE AIR SUSPENSION NEEDS SERVICED. THE SUSPENSION BOTTOMS OUT. IT MAKES IT UNSAFE TO BE ON THE ROAD. WHEN THE OUTSIDE AIR TEMPERATURE WARMS UP INTO THE UPPER 20 DEGREES IT STARTS WORKING AGAIN. THIS HAS HAPPENED SEVERAL TIMES SINCE I PURCHASED THIS VEHICLE NEW IN 2012.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173341January 31, 2019
SUSPENSION
VEHICLE HAS SAID SERVICE AIR SUSPENSION NUMEROUS TIMES. TOOK TO THE DEALER SEVERAL TIMES AND THE MECHANIC CANT FIND ANYTHING WRONG OR REPLICATE THE ISSUE. NOW CAR IS STUCK WITH THE FRONT SUSPENSION ALL THE WAY AT THE BOTTOM AND THE BACK IS STUCK IN A HIGHER POSITION. HEAR AIR COMPRESSIONS IN THE BACK OF THE CAR, AIR SUSPENSION IS TRYING TO ACTIVATE BUT WONT MOVE. IS ABLE TO DRIVE AT VARIOUS SPEED. ATTEMPTED TO RAISE AND LOWER AT PARK, NEUTRAL AND MOVING AT VARIOUS SPEEDS FROM 5-60MPH. WAS WARNED TO NOT DRIVE UNLESS NEEDED TO BECAUSE VEHICLE COULD LOSE CONTROL EASILY. *CAR IS UP TO DATE ON RECALLS AND SERVICE REPORTS. SEEMS LIKE A BIG SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173370January 31, 2019
STRUCTURE:BODY, SUSPENSION
WE WERE DRIVING IN THE EXPRESS HIGHWAY PR 30, AT A SPEED OF 45 TO 50 MPH, IN THE DIRECTION OF HUMACAO TOWARDS CAGUAS, WE HEARD A LOUD NOISE AT THE BACK PART OF THE VEHICLE (SOUND IT AS AN IMPACT). THE VEHICLE STARTED MAKING A LOUD NOISE. WE WERE ABLE TO CONTROL THE VEHICLE AND PARK IN THE AREA OF STOPS FOR EMERGENCIES. WHEN WE INSPECT THE VEHICLE WE NOTICED THAT ALL THE REAR SUSPENSION WAS ON THE DIFFERENTIAL AND THE ESCAPE (MUFFLE). THE TWO STRUCTURAL SUPPORTS ON BOTH SIDES OF THE REAR SUSPENSION WERE BROKEN. WE CALLED A CRANE AND WHEN WE GOT TO THE FLAT BED WE COULD SEE THAT THE CHASSIS HAD SPLIT ON BOTH SIDES OF THE VEHICLE. THE STRUCTURAL BASIS OF THE CROSSMEMBER IN THE CHASSIS WERE BROKEN. THE FORCE WAS SO GREAT THAT THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. ONCE WE GET OFF THE CRANE, WE SEE THE DAMAGE, THE STRUCTURAL 2 BASE IN THE CHASSIS ARE BROKEN AND THE CROSSMEMBER IS OVER THE DIFFERENTIAL AND MUFFLER. THE 2 BASE FOR THE CROSSMEMBER, ON THE CHASSIS, COLLAPSE AND THE CROSSMEMBER BROKE THE DIFFERENTIAL AND THE MUFFLER. THE CROSSMEMBER BUSHING IN THE BACK IS BLEND TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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