Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11094100May 16, 2018
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNED A 2011 JEEP GRAND CHEROKEE. AFTER BACKING INTO THE DRIVEWAY AND ATTEMPTING TO PLACE THE VEHICLE IN PARK, THE VEHICLE ACCELERATED IN REVERSE WITHOUT WARNING. AS A RESULT, THE PERSON BEHIND THE VEHICLE WAS STRUCK AND PINNED UNDERNEATH THE TIRES. THE VICTIM WAS FATALLY INJURED. THE VEHICLE ACCELERATED ALL THE WAY THROUGH THE GARAGE AND TRAVELED UP A THREE FOOT HIGH CONCRETE WALL BEHIND THE GARAGE WHERE IT FINALLY CAME TO A STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED PRIOR TO THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ONE TEN TOWING AND THEN TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS DECLARED A TOTAL LOSS. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#11096403May 16, 2018
ELECTRICAL SYSTEM, WHEELS
HAVING ELECTRICAL PROBLEMS, DOOR LOCKS, AIR CONDITIONER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093470May 12, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
WHEN THE RIGHT TURN SIGNAL IS ON THE FOG LIGHTS FLASH AND THE TURN SIGNAL DOES NOT BLINK. WHEN I TURN THE FOG LIGHT BUTTON ON MY TURN SIGNAL LIGHTS UP BUT DOES NOT BLINK. TOOK IT TO THE DEALER AND THEY SAID IT WAS THE TIPM THAT WAS FAULTY. NOW AFTER I GOT IT BACK BOTH FRONT TURN SIGNALS DO NOT WORK AND THE BACK FLASHES FAST AND SOMETIMES FLASHES NORMALLY. ALSO BACK WHEN I BOUGHT THE CAR A YEAR AGO IN JUNE 2017 THE CAR WOULD START AND I WOULD LET THE ENGINE WARM UP BUT ABOUT 20 SECONDS IN, IT WOULD STALL. WHEN DRIVING IT WOULD USUALLY STALL WHEN I WAS BREAKING AT STOP LIGHTS AND STOP SIGNS. I REPLACED THE CAMSHAFT POSITIONING SENSOR ABOUT 3 TIMES SO FAR AND STILL FEEL THE ENGINE LOSING POWER AT TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092816May 10, 2018
UNKNOWN OR OTHER
THE LEATHER DASH IS BUBBLING CAUSING THE DASH GRILL TO POP UP AND BREAK TABS. IT IS CAUSING A REFLECTION IN THE WINDOW CAUSING UNSAFE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092712May 9, 2018
AIR BAGS, STRUCTURE:BODY
LEATHER DASHBOARD IS SEPARATING FROM DASHBOARD AND MAY CAUSE ISSUE IF AIRBAG SHOULD DEPLOY. THIS DEFECT HAS BEEN ON THE NEWS. I FILED A COMPLAINT WITH CHRYSLER IN 2016. SINCE THEN, I'VE MADE TRIPS TO THE DEALERSHIP ONLY TO HAVE THE PERSON SUBMITTING PICTURES BE TERMINATED. NOW CHRYSLER WILL NOT RESPOND TO MY REQUESTS TO HAVE THIS FIXED. I'VE KEPT ALL COMMUNICATION. THERE'S NO WAY WITH THE ENTIRE LEATHER DASH SEPARATING FROM THE DASH THE PASSENGER AIRBAG BE ABLE TO DEPLOY PROPERLY. I'VE FOLLOWED UP AND BEEN AS PATIENT AS POSSIBLE LOOKING FOR A REMEDY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092392May 8, 2018
AIR BAGS
THE FRONT DASH OF MY 2011 JEEP GRAND CHEROKEE IS BUBBLING UP AND MAY CAUSE A PROBLEM WITH AIR BAG DEPLOYMENT. MULTIPLE COMPLAINTS ON THIS SAME PROBLEM AND KEEPS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092335May 7, 2018
SUSPENSION
AIR SUSPENSION COMPRESSOR DRAINS BATTERY, MAKES BUZZING NOISE, AND CAUSES VEHICLE TO LOOSE SUSPENSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092372May 7, 2018
AIR BAGS, VISIBILITY/WIPER
DASH COVER COMING UNGLUED AFFECTING DEFROST FUNCTION AND MAY AFFECT AIRBAG DEPLOYEMENT.04/01/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091569May 3, 2018
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. ALSO, ONLY THE FRONT DRIVER'S SIDE DOOR WOULD LOCK AND UNLOCK. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (NIELSEN DODGE, 175 STATE RT. 10, EAST HANOVER, NJ) WHERE IT WAS DIAGNOSED THAT THE TIPM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091421May 2, 2018
INTERIOR LIGHTING, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE BATTERY, THE ALTERNATOR ASSEMBLY, AND THE PCM. THE ALTERNATOR ASSEMBLY WAS EXTREMELY WARM INTERNALLY, WHICH AFFECTED THE PCM. THE VEHICLE HAD TO BE TURNED OFF DURING THE REPAIR TO FURTHER DIAGNOSE THE PCM INTERNAL VOLTAGE SHORTAGE. THE DEALER (FRED BEANS CHRYSLER DODGE JEEP RAM, 858 N EASTON RD, DOYLESTOWN, PA 18902, (215) 348-7500) WAS AWARE THAT THERE WERE TWO RECALLS FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). A REPAIR APPOINTMENT WAS SCHEDULED FOR MAY 10, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND INFORMED THE CONTACT THAT THE VEHICLE YEAR WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 83,000. PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091086April 30, 2018
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR DOES NOT START AT LEAST 10 TIMES A WEEK, I BELIEVE ITS DUE TO A FAULTY FUEL PUMP RELAY AND MY VIN ISNT PART OF THE RECALL FOR THIS AND IT SHOULD BE. IVE READ MANY OTHER PEOPLE COMPLAINING OF THE SAME EXACT ISSUE AND I TOOK IT TO FAIRFIELD JEEP WHERE THEY TOLD ME ONE THING OVER THE PHONE AND THEN UPON ARRIVAL IT WAS SOMETHING DIFFERENT AND THEN THE PAPERS STATED SOMETHING ELSE DIFFERENT!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091109April 30, 2018
ELECTRICAL SYSTEM
I'M ACTUALLY SITTING IN A PARKING LOT WAITING FOR THE TOW TRUCK. THE JEEPS ALTERNATOR BEGAN WHINING & THE BATTERY LIGHT CAME ON.I PULLED OVER AND TURNED OFF THE JEEP. IT WOULDN'T RESTART. HAS ZERO POWER. THE BATTERY WAS REPLACED IN FEBRUARY & THE ALTERNATOR CHECKED OUT FINE. THE WINDOW EVIDENTALLY LET ITSELF DOWN ABOUT A WEEK AGO. THIS WAS SRRANGE. WIPERS STARTED BY THEMSELF WHEN I TRIED TO JUMPSTART IT. I'VE READ VARIOUS COMPLAINTS THAT MIRROR MY SYMPTOMS. IT WILL BE TOWED TO FRENSLEY JEEP-CHRYSLER TONIGHT. PLEASE INCLUDE MY VEHICLE IN THE RECALL. I'M SURE IT'S GOING TO BE EXPENSIVE. THANKS FOR YOUR CINSUDERSTUON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089125April 20, 2018
AIR BAGS
WAS INVOLVED IN A COLLISION WHEREIN I WAS "T-BONED" ON THE DRIVER'S SIDE DOOR/PILLAR WHILE CROSSING A FOUR LANE INTERSECTION. MY VEHICLE SUBSEQUENTLY FLIPPED MULTIPLE TIMES BEFORE COMING TO A REST. I WAS ABLE TO CRAWL OUT OF THE CAR WITH MY DOG VIA THE REAR PASSENGER SIDE DOOR. NOT ONE SINGLE AIRBAG DEPLOYED DURING THE INCIDENT, INCLUDING THE SIDE-IMPACT AIRBAGS FORM THE COLLISION ITSELF NOR THE SIDE CURTAIN AIRBAGS FROM THE MULTIPLE ROLLOVERS. WHEN I ASKED JEEP TO INVESTIGATE, I WAS SENT A LETTER ESSENTIALLY SAYING: "YOUR ACCIDENT WASN'T SEVERE ENOUGH TO WARRANT AIRBAG DEPLOYMENT." - THIS DESPITE, AS I SAID, IT BEING A MULTIPLE ROLLOVER EVENT. MY INJURIES CONSISTED OF SORENESS ON MY LEFT SIDE, A LACERATION ON MY RIGHT HAND, AND A HECK OF A BUMP ON MY HEAD. NEEDLESS TO SAY, I WAS EXTREMELY FORTUNATE MY INJURIES WEREN'T WORSE; HOWEVER, MYSELF AND PRACTICALLY EVERYONE ELSE INCLUDING THE OFFICERS AND EMTS WERE BAFFLED AT THE FACT THAT NOT ONE SINGLE AIRBAG DEPLOYED. I HAVE PHOTOS OF THE VEHICLE AFTER THE WRECK SHOWING EXTERIOR DAMAGE AS WELL AS INTERIOR SHOTS SHOWING NO AIRBAG DEPLOYMENT. *TT *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11088506April 16, 2018
VISIBILITY, POWER TRAIN
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK TRANSMISSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (STATELINE CHRYSLER JEEP DODGE RAM, 800 GOLD HILL RD, FORT MILL, SC 29708) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONER CONDENSER FAILED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084534April 11, 2018
SERVICE BRAKES, ENGINE, STEERING
WHILE MAKING A TURN THE STEERING AND THE BRAKES LOCKED UP AND THE ENGINE SHUT OFF, CAUSING ME TO LOSE CONTROL OF THE VEHICLE. THIS HAS HAPPENED TWICE 8 MONTHS APART. I'VE DONE THE RECALL FOR THE RELAY SWITCH IN 2015. THIS HAPPENED AGAIN (2ND TIME) YESTERDAY APRIL 9TH, 2018. I ALMOST HIT A CAR AT A LIGHT IT WAS TERRIFYING. THE DEALERSHIP HAS MY JEEP NOW AND SAID THEY CAN'T DIAGNOSE UNLESS THEY HAVE AN ERROR CODE OR UNLESS IT HAPPENS WHILE THE TECHNICIAN IS DRIVING IT. IS CHRYSLER GOING TO HAVE PEOPLE DRIVE THESE SUV'S AND IGNORE THAT PEOPLE COULD DIE? THIS IS AN EXTREMELY URGENT SITUATION. I DON'T FEEL SAFE DRIVING MY JEEP THAT I LOVE. PLEASE HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083643April 6, 2018
ELECTRICAL SYSTEM
2011 JEEP GRAND CHEROKEE STALLS WHEN I SLOW DOWN ENTERING A HIGHWAY RAMP OF MAKING A TURN. HAPPENED THREE TIMES AFTER A RECALL WAS DONE TO FIX THAT ISSUE AT AROUND 46000 MILES AND NOW JUST RECENTLY IT HAPPENED 2X AGAIN AT 96000. ALL RECALLS HAVE BEEN COMPLETED BUT THERE IS AN RECALL FOR THE ALTERNATOR ON T36 THAT COVERS THE 2012,2013 AND 2014 STALL AND THE ISSUE WAS THE ALTERNATOR. I BELIEVE THE 2011 SHOULD FALL INTO THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083433April 5, 2018
UNKNOWN OR OTHER
LAST WEEK, I RECEIVED A POSTCARD IN THE MAIL FROM MCGOVERN CHRYSLER JEEP DODGE RAM (NEWTON, MA) NOTIFYING ME OF "AN URGENT AIR BAG RECALL." THE POSTCARD WAS CLEARLY DESIGNED TO MIMIC AN OFFICIAL NOTICE, WITH A BRIGHT RED BACKGROUND AND YELLOW LETTERING, AS WELL AS DIRE WARNINGS THAT "[I]N THE EVENT OF A CRASH METAL FRAGMENTS COULD SERIOUSLY INJURE YOU OR YOUR VEHICLE'S PASSENGERS." KNOWING THAT MY VEHICLE WAS UNAFFECTED BY ANY AIR BAG RECALL (INFORMATION THAT I CONFIRMED THROUGH THE NHTSA WEBSITE AFTER RECEIVING THE POSTCARD), IT WAS CLEAR TO ME THAT THIS POSTCARD WAS NOTHING MORE THAN A MARKETING TACTIC. WHILE THE POSTCARD DISPLAYED CORRECT INFORMATION (MY NAME, THE VEHICLE'S MAKE/MODEL, AND THE VEHICLE'S VIN) AND INDICATED IN ALL-CAPITAL LETTERS "RECALL: T59," I ALSO KNEW THAT THE "T59" RECALL CODE WAS FOR A MINOR ISSUE WITH A WATER SHIELD IN THE VEHICLE'S BRAKES. ACCORDINGLY, I BELIEVE THAT MCGOVERN CHRYSLER AND/OR FIAT CHRYSLER AUTOMOBILES IS ATTEMPTING TO USE PUBLICITY AROUND THE RECENT AIRBAG RECALLS AS A DISINGENUOUS PLOY TO SCARE CUSTOMERS INTO VISITING THE DEALERSHIP. PLEASE FEEL FREE TO CONTACT ME TO DISCUSS OR IF YOU WOULD LIKE ANY FURTHER DOCUMENTATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082558April 2, 2018
AIR BAGS, UNKNOWN OR OTHER
MY FRONT DASHBOARD IS PEELING UP AND I'M WORRIED THAT MY AIR BAGS ARE AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082167March 30, 2018
STRUCTURE:BODY, SEATS
IS THERE A REMEDY FROM JEEP THAT ADDRESSES THE BUCKLING LEATHER DASH AND DRIVER BACK PANEL? I WOULD LIKE REPLACEMENT OF THE DASH AND A NEW SEAT. I BELIEVE THE SEAT PROBLEM IS NOT THE PANEL, BUT THE SEAT ITSELF. THE DASH BUCKLING IS A HAZARD TO OBSTRUCTING THE DRIVERS VISION OF THE ROADWAY AND THE SEAT BACK FALLING OFF CAN HURT A BACKSEAT PASSENGER. AS A CHILD ACIDENTALY GRABS IT TO CLIMB INTO THE BACKSEAT HE WOULD FALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081990March 29, 2018
AIR BAGS, UNKNOWN OR OTHER
DASHBOARD DELAMINATING, BUCKLING, BUBBLING FULL DASHBOARD WARPED. AIR VENTS ARE WARPED AND DON'T SIT PROPERLY POSSIBLY AFFECTING WINDOW DEFOGGER. CONCERNED IF AIRBAG ON RIGHT SIDE WOULD WORK PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee