Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10548839October 21, 2013
VISIBILITY
LIFT WITHIN WINDOW BROKE SPONTANEOUSLY WHILE DRIVING APPROXIMATELY 20 MPH. WINDOW WOULD NOT STAY UP AND CABLES NEEDED TO BE REPLACED. APPROXIMATELY 5-6 MONTHS LATER, A SECOND WINDOW HAD THE SAME ISSUE THIS TIME WHILE PARKED-ANOTHER NEEDED TO BE REPLACED. ON 10/20/2013 THE SAME ISSUE HAPPENED TO A THIRD WINDOW WHILE IN REVERSE PULLING OUT OF DRIVING GOING NO MORE THAN 2 MPH-ANOTHER NEEDS TO BE REPLACED. I WAS INFORMED IT IS A COMMON PROBLEM BUT THAT THERE IS NO RECALL SO THEY CAN'T DO ANYTHING ABOUT IT AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546520October 2, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT HE HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10546444October 1, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN THE MAIL SEVERAL MONTHS AGO AND STATED THE DEALER INFORMED HER THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545647September 27, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT HE WAS EXPERIENCING PROBLEMS WITH THE VEHICLE AND THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 98,000. ...UPDATED 11-12-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545498September 26, 2013
AIR BAGS
THE AIR BAG HAS NOT DEPLOYED, YET. I RECIEVED A RECALL NOTICE JAN. 1ST 2013 AND HAVE NOT BEEN CONTACTED BY ANYONE SINCE. I WOULD LIKE TO KNOW THE STATUS OF RECALL M35/NHTSA 12V-527. NEXT WEEK WILL BE TEN MONTHS OF WHICH I HAVE BEEN DRIVING THIS DEFECTIVE VEHICLE. I WOULD APPRECIATE ANY INFORMATION ABOUT THIS RECALL. THANKS, *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545550September 26, 2013
AIR BAGS
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE RECALL LETTER WAS RECEIVED OVER A YEAR AGO, IN WHICH THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545109September 24, 2013
AIR BAGS
I WAS DRIVING HOME FROM A CAMPING TRIP WITH MY FAMILY ON 9/2/13 ON HWY 2 IN LAUREL HILL, FL, TRAVELING APPROXIMATELY 50 MPH ON A TWO-LANE ROAD WHEN THE AIR BAG LIGHT ON THE DASHBOARD ILLUMINATED AND SHORTLY THEREAFTER THE DRIVER-SIDE AIRBAG DEPLOYED. NANOSECONDS LATER THE PASSENGER-SIDE AIRBAG DEPLOYED. I MANAGED TO KEEP FROM RUNNING OFF THE ROAD AND PULLED OFF ONTO THE NARROW SHOULDER. MY WIFE'S KNEE WAS HURT PRETTY BADLY AS THE DASH OPENED UP AND HIT HER KNEE WHEN THE AIRBAG DEPLOYED TEARING THE SKIN OFF HER LEFT KNEE AND BRUISING BOTH THE KNEE AND SURROUNDING TISSUE AND THE INNER PORTION OF HER RIGHT KNEE AS WELL. HER INJURY DID NOT REQUIRE ANY HOSPITALIZATION. I CONTACTED CHRYSLER BECAUSE I READ ONLINE THAT THERE WAS A RECALL (M35) THAT AFFECTED MY YEAR MODEL AND MAKE. THEY TOLD ME THAT MY VIN WAS NOT INCLUDED IN THE RECALL THOUGH OUR EXPERIENCE SEEMED TO MATCH UP WITH THE RECALL. THE JEEP IS CURRENTLY AT THE DEALERSHIP FOLLOWING AN INSPECTION AND THE CASE REMAINS OPEN. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10544305September 18, 2013
ELECTRICAL SYSTEM
DEFECT IN ELECTRICAL WIRING IN DRIVER-SIDE DOOR PREVENTS WINDOWS FROM ROLLING DOWN (A SAFETY HAZARD) AND DOORS FROM LOCKING/UNLOCKING. THE BACK HATCH WILL EITHER REMAIN IN LOCKED OR UNLOCKED MODE DEPENDING ON WHEN THE WIRING FAILS (THIS MODEL JEEP DOES NOT INCLUDE A MANUAL WAY TO USE A KEY TO UNLOCK/LOCK THE BACK HATCH). IF A PET WAS IN THE BACK OF THE SUV THAT HAD A "PET FENCE", THERE WOULD BE NO WAY TO GET THE PET OUT OF THE VEHICLE (OR LUGGAGE/CARGO). THIS IS ESPECIALLY CONCERNING IN THE EVENT OF A REAR END COLLISION WHERE THE GAS TANK MAY CATCH ON FIRE (CURRENT RECALL). THE INTERIOR LIGHTS ALSO STAY ON AS IF A DOOR WAS OPEN. TURNING OFF THE INTERIOR LIGHTS PREVENTS THE SPEEDOMETER/ODOMETER/GAUGES/ETC FROM ILLUMINATING AT NIGHT. IF THE LIGHTS ARE NOT TURNED OFF, THEN ALL INTERIOR LIGHTS REMAIN ON CAUSING A HAZARD AT NIGHT AS WELL. DRIVER-SIDE WIRING WAS FIXED IN OCTOBER OF 2012. IN SEPTEMBER OF 2013, THE PASSENGER-SIDE WIRING IS CAUSING THE SAME PROBLEM - WINDOWS/DOOR LOCKS DON'T WORK AND THE INTERIOR LIGHTS STAY ON. THIS PROBLEM IS NOT AN ANOMALY. IT IS VERY CONCERNING THAT THE WIRING CAN FAIL IN BOTH FRONT DOORS WITHIN A ONE YEAR PERIOD - CREATING SAFETY ISSUES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544011September 17, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) AND WAS ADVISED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542183September 5, 2013
SEATS
I WAS TAKING A TURN AT LESS THAN 15 MPH WHEN I HEARD A SNAP, AND I FELT A SLIGHT JOLT TO THE LEFT. AFTER TAKING THE TURN, I BEGAN TO ACCELERATE BACK UP TO SPEED WHEN MY SEAT SUDDENLY CAUSED ME TO LEAN BACK. IF I WERE AT A HIGHER RATE OF SPEED AT EITHER THE TURN OR WHEN I WAS ACCELERATING I FEEL I WOULD MOST LIKELY HAVE BEEN IN AN ACCIDENT. UPON INSPECTION OF MY SEAT I FOUND THE BRACKET TO MY SEAT HAD SNAPPED AND CAUSED MY DRIVERS SEAT TO TILT BACKWARD AND FORWARD AND SIDE TO SIDE UNDER ACCELERATION, BRAKING AND TURNING. I FEEL AS IF THIS IS A SEVERE SAFETY ISSUE AND NEEDS TO BE RECALLED, ESPECIALLY AS I AM NOT THE ONLY ONE HAVING THIS ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538499September 3, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT A CHIME SOUNDED INSIDE OF THE VEHICLE AS THE AIR BAG WARNING INDICATOR BEGAN TO ILLUMINATE INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO COMPLETE THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 10/17/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537884August 29, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER AND DEALER WERE CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537271August 26, 2013
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE THE CONTACT STATED THAT THE DRIVER'S SIDE WINDOW FELL INTO THE DOOR PANEL AND COULD NOT BE CLOSED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537056August 24, 2013
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC)
JEEP HAS TWO RECALLS ON MY 2004 JEEP GRAND CHEROKEE, BUT HAS DONE NOTHING FOR MONTHS. I RECEIVED A NOTICE RECALL M35/NHTSA WARNING THAT AIRBAGS MIGHT DEPLOY ON THEIR OWN. SO FAR, JEEP HAS DONE NOTHING TO FIX IT. THEY SENT ME A FRIGHTENING NOTICE AND THEN, NOTHING. AUTO MANUFACTURERERS NEED TO BE REQUIRED TO FIX DEFECTS IN A TIMELY FASHION. I KNOW THERE IS ANOTHER RECALL THAT OCCURRED EARLIER THIS SUMMER, AND I HAVEN'T EVEN GOTTEN A NOTICE ABOUT IT. SO TWO SAFETY ISSUES AND SO FAR, NO REPAIR. SHOULD I EVEN BE DRIVING THIS VEHICLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536901August 23, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND WAS INFORMED BY THE MANUFACTURER THAT THE PART WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. UPDATED 10/17/13*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536270August 20, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PART NEEDED TO COMPLETE THE REPAIRS FOR NHTSA CAMPAIGN ID NUMBER WAS 12V527000 (AIR BAGS) REMAINED UNAVAILABLE. THE MANUFACTURER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535734August 16, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER IN JANUARY 2013. THE DEALER ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT DID NOT EXPERIENCE THE FAILURE; HOWEVER THE CONTACT WAS CONCERNED THAT THE AIR BAG COULD POSSIBLY DEPLOY INADVERTENTLY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533867August 6, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THAT THE DEALER INFORMED HER THAT THE PARTS WERE NOT READILY AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED BUT DID NOT ADVISE THE CONTACT ON WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER WAS INFORMED, THE COMPANY THAT MANUFACTURED THE PART WENT OUT OF BUSINESS. UPDATED 11/20/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533879August 6, 2013
STRUCTURE:BODY, VEHICLE SPEED CONTROL
WHEN BRAKING TO COME TO A COMPLETE STOP, IN A MCDONALD'S DRIVE THRU, THE CAR ACCELERATED OF ITS VOLITION AND LURCHED FORWARD. BRAKE PEDAL HAD TO BE DEPRESSED EXCESSIVELY TO COUNTER ACT ACCELERATION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10533903August 6, 2013
AIR BAGS
RECEIVED SAFETY RECALL NOTICE M35NHTSA 12V-527 IN LATE 2012 (AIRBAG CONTROL MODULE). ADVISED I WOULD RECEIVE FOLLOWUP RECALL NOTICE WHEN PARTS WERE AVAILABLE. CHECKED LOCAL DEALER IN FEB 2012 AND WAS ADVISED THE PARTS WERE TO BE AVAILABLE IN MARCH 2012. JUST CHECKED DEALER TODAY (8/5/13) AND WAS ADVISED THEY DO NOT HAVE ANY DATE FROM JEEP ON WHEN PARTS WOULD BE AVAILABLE. IS ANYONE FROM NHTSA FOLLOWING UP ON THIS PROBLEM ? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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