Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11445857January 2, 2022
EXTERIOR LIGHTING, VISIBILITY/WIPER
Over the course of several years' use, the OEM HID headlights lenses have been burnt by the OEM headlights which has incrementally diminished the headlight effectiveness. There is a frost like haze that has been burnt into the interior of the lens. This should be covered by the manufacturer given that the headlight cover lenses used on the headlight assembly were not adequate. I have experienced this diminishing visibility over the last several years, but it has reached a point now that it is a safety concern while driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445628December 30, 2021
SEAT BELTS
Both front seat belts (driver and passenger) failed within a few days of each other in mid September, 2021. They do not retract and consequently, the pretensioner does not function. I have made enquires that reveal that it is a known problem, and that NHTSA have previously investigated (NHTSA Action Number: PE19011), but that the file has been closed after the 'preliminary evaluation' and the agreement by FCA US LLC to extend the warranty on the driver and passenger from seat belt assemblies. After having to wait several weeks for an appointment with the dealer, even after explaining the fault and that it was a safety issue, we had the seat belts inspected by a Jeep dealer on 09/30/21 who confirmed the failure. We had previously received a notice from FCA US LLC in relation to the potential issue and that they were extending the warranty to 15 years/unlimited miles. My concern is that the issue has still not been resolved. The parts have not been replaced and we are told that they are on back order with no firm date for the parts to be in and installed, rectifying this serious safety issue. It is coming up on 4 months. It is our primary family vehicle, and the only vehicle we own that can be driven on winter roads. Our other vehicles are 3 season vehicles. I have been in constant contact with the dealer and FCA LLC customer care. Their customer care is window dressing. They continue to give excuses, deflect, the dealer blames FCA LLC and FCA LLC blames the dealer for the defect and problem not being resolved. We have exhausted all friends and family in borrowing a replacement vehicle over the past few months. We are now being forced to drive a vehicle with no operating from seat belts, in contravention of all road safety principles and laws. In my enquires on the NHTSA website, the ODI Resume, date closed 05/03/2, states in one of the final paragraphs 'that and NHTSA will take further action if warranted by future circumstances'. I beleive
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443346December 10, 2021
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was idled in a parking lot, the alternator overheated and there was smoke coming from under the hood while the engine was revving. The vehicle shutoff, and the contact could not restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the failure was related to NHTSA Campaign Number: 17V435000 (Electrical System). The mechanic replaced the alternator, battery, serpentine belt, and cabin air filter. The vehicle was also taken to the dealer per the manufacturer's request. The dealer performed an inspection and informed the contact that all the repairs performed by the independent mechanic were per the dealer's specifications. The manufacturer was made aware of the failure and three cases were opened. The manufacturer informed the contact to take the vehicle to the dealer for inspection and submit all necessary documents and receipts for reimbursement. The manufacturer later denied the contact's request for reimbursement due to the vehicle being out of warranty. The failure mileage was approximately 112,000. THE CONSUMER STATED THE MANUFACTURER OFFERED A REIMBURSMENT FOR A PORTION OF THE TOWING AND REPAIR COSTS. THE CONSUMER RELUCTANTLY ACCEPTED THE OFFER.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11443211December 9, 2021
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the crankshaft needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated the failure was like NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling). The manufacturer was not made aware of the failure. The approximate failure mileage was 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443287December 9, 2021
UNKNOWN OR OTHER
The headrest spontaneously popped open and hit me hard in the back of the head while I was driving yesterday. This was dangerous for a number of reason, primary because it could have caused an accident but also the headrest hit me so hard that it seams as if i have a mild concussion. Last night i had a sever headache and neck strain and today I went home early from work for the same reason. It seems as if the problem has occurred to several others as well but no attempt has been made to inform drivers of this dangerous defect. The vehicle has not been inspected but I plan on taking it into my local jeep dealership. No warning was seen prior to the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443142December 8, 2021
ELECTRICAL SYSTEM
Wont start, with good battery
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442959December 7, 2021
ELECTRICAL SYSTEM
Vehicle randomly stalls and fails to restart or will not crank/start at random times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442592December 3, 2021
SEATS
I have a 2014 SRT jeep I was at the car wash and my passenger head rest system deployed I look inside and saw that the clips were broken.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442449December 2, 2021
SEATS, AIR BAGS, UNKNOWN OR OTHER
PASSENGER HEAD RESTRAINT HEADREST DEPLOYS WITHOUT COLLISION. WHILE PARKED IN DRIVEWAY OVERNIGHT, (POPPED OPEN AND FORWARD). DEALERSHIP FOUND NO FAULTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442108November 30, 2021
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while operating the vehicle, there was a ticking noise coming from the engine compartment, started well before this failure. Recently while driving the engine started to sputter and the vehicle would not accelerate above 25 MPH with a loud ticking noise coming from the engine. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The mechanic indicated that the engine needed to be disassembled to further diagnose the cause of the failure. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441453November 23, 2021
ENGINE, VEHICLE SPEED CONTROL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was operated by diesel fuel. The contact stated while merging onto the highway the accelerator pedal was depressed however, the vehicle failed to increase to 75 MPH. The contact stated that the ECS warning light was illuminated. The contact stated that he was able to continue to drive to the residence. The contact reviewed his service record and found out that his spouse had taken the vehicle to the dealer prior for the same failure. The paperwork stated they were unable to duplicate the failure. No repairs were completed. The contact stated that he was awaiting an appointment with the dealer. The manufacturer was not made aware of the failure. The failure mileage was 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441403November 22, 2021
ENGINE, ELECTRICAL SYSTEM
Tuesday November 18 2021 during driving on freeway around 3 PM,dashboard suddenly turned off,all information on cluster disappeared and vehicle seems to stalled for a few seconds,after everything came back to normal. It repeated three times in next 10 minutes of driving.Next day November 19 2021 vehicle stalled during driving on parking lot. There is no check engine light or any other messages on dashboard. Tried to start it with no luck.Starter is spinning, but engine is not firing.Vehicle has new batterie. Last month I finally got vehicle from local Chrysler authorized dealer repair shop Vehicle been there for repair work since July 8 2021 for exact same problem. Vehicle stalled on highway at speed 35 mph,and after been towed for repair to Motorworld Dodge Chrysler in Wilkes-Barre, Pennsylvania.After 2.5 month of repair, I was told( and it shown in paper work),that vehicle had all fuel pumps replaced, new fuel lines,new fuel rails, new jets,filters etc.been installed.After repair I did not even make 1000 miles.I would like to investigate this situation,because it has safety issues Tried to talk about it with service manager at dealership but looks like they are not interested to do it,and don't really want to take responsibility for performed work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440751November 17, 2021
UNKNOWN OR OTHER, POWER TRAIN:AUTOMATIC TRANSMISSION
While driving on the freeway at normal speed limit the vehicle has on 2 separate occasions gone into neutral without the driver touching anything. we have taken the vehicle in twice to dealership who have tried to replicate the symptom. They have kept and driven car on multiple occasions with no success . They tell us they cannot fix the problem without a code if they cannot find it. i have called jeep customer service multiple times and they filed a case number but refuse to get back to me when i leave messages. Jeep Cherokee model 2014 had 81000 recalls for a transmission software issue but not the Grand Cherokee model. This vehicle is clearly very dangerous to drive and my son who was driving nearly had a very serious accident when this happened. What am i to do. i cannot let anyone drive this vehicle . Jeep are not interested in helping the dealership get to the bottom of this issue. i cannot sell the vehicle knowing there is a critical issue with the safety of the vehicle and if someone buys it and gets hurt or killed i probably have a liability. The dealership keeps trying to find it but it may not happen again for weeks or months, like looking for a needle in a haystack. case number with Jeep is 81105546 Please help i am at a loss what to do. We have not used the vehicle since the last incident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440336November 13, 2021
SEATS
Deployed head rest while vehicle was in parked and engine was off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438702October 29, 2021
AIR BAGS
My vehicle has the very well known problem for delamination of the dashboard. My airbag light has flickered on the dash a few times and dealership says that this is a big safety concern. It looks like it may be putting tension on the passenger side airbag creating risk of early deployment or failure to deploy in an accident. It already cracked my defroster vent.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438196October 26, 2021
SEATS
While driving my vehicle on an interstate, I felt something hit the back of my head against my hairclip. Once stopped at a light, I tried to adjust my power seat thinking that it had somehow readjusted itself (I have been waiting over 6 months for a new PCM and lots of little power gremlins have shown up with the engine and other systems). When that did not help the issue, I reached to my headrest to see if I could adjust it when I realized that it had popped open. There was no incident/accident to cause this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438216October 26, 2021
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the driver’s side headlight had become defective while in operation. The contact took the vehicle to a dealer where he had both headlights replaced. After the repair, the new headlights were not adjusted to the proper calibration and the headlight would only illuminate on the side of each headlight and not forward as needed. The vehicle was taken back to the dealer on numerous occasions and was informed that the new headlights could only illuminate vertically and not horizontally as needed. The contact then called Larry H. Miller Chrysler Jeep Dodge Ram Riverdale (1481 W Riverdale Rd, Riverdale, UT 84405) to schedule an appointment to attempt to correct the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437752October 22, 2021
SEATS
The driver's side headrest exploded forward when no one was in it. 10/12/21 the Jeep was taken to the Buffalo airport. Early Afternoon, 10/13/21 it was picked up. When the car was picked up, it was found with the headrest exploded. After close inspection of the car, no damage was found to indicate a collision had happened. The safety of others is an issue because it inhibits the driver from properly seeing the road after it exploded. The problem is being solved by our own mechanic. No inspection has been made by any authorities or insurance reps. No warning lights, messages or symptoms were observed before the headrest exploded. You can see pictures attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437583October 21, 2021
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
A complete loss of all electrical and engine power simultaneously, on the freeway during a rainstorm without any warning. All systems including power steering, tail lights, door locks, a completely dark instrument panel, engine stopped running. I feared for my life, it’s very scary, it happened with no warning on a freeway during a rain storm!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437645October 21, 2021
AIR BAGS
My Passenger side headrest broke while sitting in the jeep. No one even touched it. Air bag did not deploy yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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