Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#10940383January 8, 2017
WHEELS
ON THE REAR HUBS, THE THREADS ON THE SHAFT FOR THE AXEL HAVE COMPLETELY RUSTED OFF THE SHAFT. LEAVING JUST THE SHAFT AND NO THREADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937718December 27, 2016
SERVICE BRAKES
IN 2014 HAD A BRAKE BOOSTER RECALL ON MY VEHICLE. ALL PARTS WERE REPLACED RELATED TO THE BRAKE BOOSTER IN MAY OF 2014. ON THE FIRST BELOW FREEZING TEMPERATURE OF THE SEASON IN 2016 MY BRAKES FAILED WHEN TRYING TO STOP AT AN INTERSECTION I WENT 20 FEET PASS THE STOP SIGN UNTIL I WAS ABLE TO STOP. LUCKILY NO OTHER VEHICLES WERE AT THE INTERSECTION AT THIS TIME. AS I KEPT PUMPING THE BRAKES WHILE SLOWLY CONTINUING TO DRIVE THE BRAKING BEGAN TO WORK. I HAD NO OTHER BRAKING ISSUES THAT DAY. THE VERY NEXT DAY WITH BELOW FREEZING TEMPERATURES I WAS AGAIN UNABLE TO STOP AT THE FIRST INTERSECTION I APPROACHED AGAIN NO OTHER VEHICLES WERE AT THE INTERSECTION. I AGAIN CONTINUOUSLY PUMPED THE BRAKES WHILE SLOWLY DRIVING AND I IMMEDIATELY BROUGHT THE VEHICLE TO BE SERVICED. MY PERSONAL MECHANIC INDICATED THE PROBLEM WAS WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER AND AFTER THE DEALERS CONFIRMATION THAT THE PROBLEM WAS THE BRAKE BOOSTER IT HAS NOW BEEN REPLACED AGAIN. I AM EXTREMELY CONCERNED THAT THE PARTS USED TO REPLACE THE BOOSTER IN THE ORIGINAL RECALL ARE FAULTY PARTS THEREFORE CAUSING THE SAME PROBLEM THE RECALL WAS SUPPOSE TO FIX. I WOULD LIKE THIS KNOWN AS I AM SURE I AM NOT THE ONLY PERSON WHO WILL HAVE THIS ISSUE WITH THEIR BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936466December 20, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS NOT IN PARK. THE FAILURE RECURRED NUMEROUS TIMES. WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE VEHICLE ROLLED FORWARD WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935974December 17, 2016
SERVICE BRAKES
ON ONE OF THE FIRST COLD DAYS OF THE YEAR WHILE DRIVING IN A PARKING LOT TRYING TO COME TO A STOP FOR A YELLOW LIGHT OUT OF THE LOT MY PREGNANT WIFE SUDDENLY NOTICED SHE HAD NO BRAKING CAPABILITY IN HER 2013 JEEP GRAND CHEROKEE. LUCKILY THERE WAS NOT MUCH TRAFFIC AND SHE WAS ABLE TO CONTINUE THROUGH THE LIGHT THEN COAST IT TO A SLOW ENOUGH SPEED TO THROW ON THE PARKING BRAKE AND PUT IT INTO PARK. WE HAD THE VEHICLE TOWED TO MIDAS WHERE THEY DISCOVERED THE BRAKE BOOSTER HAD FAILED. AFTER RESEARCHING THE ISSUE WE FOUND SAFETY RECALL P14 / NHTSA 14V-154 WHICH HAD PREVIOUSLY RECALLED THIS PART FOR THIS EXACT PROBLEM. THE LOCAL JEEP DEALER INFORMED US THAT OUR VEHICLE HAD ACCOMPLISHED THIS RECALL AND THE PART WAS REPLACED JUNE 21, 2014. LITTLE OVER 2 YEARS LATER (DEC 15, 2016), THE BRAKE BOOSTER HAS ALREADY FAILED AGAIN ON OUR VEHICLE WITH ONLY 52,058 MILES. CLEARLY THE REMEDY FOR THE INITIAL RECALL DID NOT SOLVE THE PROBLEM, SO NOT ONLY AM I OUT ~700 DOLLARS FOR THE REPAIR, BUT I DON'T KNOW WHEN THE BRAKES WILL GO OUT NEXT. WILL IT BE ON A RAINY DAY WHEN MY WIFE IS DRIVING DOWN A BUSY HIGHWAY WITH MY CHILD IN THE CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935873December 16, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934852December 12, 2016
ELECTRICAL SYSTEM
TOTAL FAILURE OF THE ALTERNATOR AT 65K MILES RESULTING IN NO ELECTRICAL RESPONSE FROM THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934157December 9, 2016
AIR BAGS, SEATS
I WAS DRIVING ON THE FREEWAY AND THE FRONT PASSENGER SAFETY HEADREST DEPLOYED FOR NO REASON, FRIGHTENING ME AND DISTRACTING ME FROM DRIVING. I WAS NOT IN AN ACCIDENT DURING OR PRIOR TO THIS INCIDENT. INCIDENT OCCURRED SATURDAY AFTERNOON , NOVEMBER 5, 2016. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929924December 5, 2016
ELECTRICAL SYSTEM, SEAT BELTS
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, ALL THE WARNING LIGHTS ILLUMINATED, AND THE SEAT BELT MALFUNCTIONED. THE VEHICLE VEERED OFF THE ROADWAY AND STRUCK THE GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE FAILURES WERE PERSISTENT AND OCCURRED WITHOUT WARNING. AFTER A FEW MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO THE CLOSEST DEALER FOR ASSISTANCE OUT OF THE SEAT BELT. THE CONTACT STATED THAT THE ENGINE REVVED. THE VEHICLE WAS THEN TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10929613December 2, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924565November 7, 2016
ELECTRICAL SYSTEM
THE TCS AND CHECK ENGINE LIGHT CAME ON DASHBOARD ALONG WITH THE WIPER BLADES BEGIN MOVING EVEN THOUGH THE WIPER BLADE CONTROL SWITCH WAS IN THE OFF POSITION. EVERY BUTTON, HORN, AND THE WIPER BLADE/ TURN SIGNAL CONTROL ARM ON THE STEERING COLUMN WILL NOT WORK. FUSES APPEARS TO NOT BE BLOWN. NOTHING WITH TURN OFF THE FRONT WIPER BLADES. ALL OTHER ELECTRICAL BUTTONS AND THE DASHBOARD CLUSTER WORKS WITH NO MAL FUNCTION. THE HAZARDS WORK FINE AS BUTTON IS BELOW RADIO AND NOT ON STEERING COLUMN. THIS BRINGS SAFETY QUESTION OF NO TURN SIGNALS AT NIGHT AND POSSIBLY AIRBAG MIGHT NOT DEPLOY IF REST OF THE ELECTRICAL SWITCHES AND BUTTONS ARE NOT FUNCTIONING ON THE STEERING COLUMN ONLY. THIS HAPPENED INITIALLY IN MOTION ON A CITY STREET AFTER GETTING OFF A HIGHWAY AND TURNING INTO A PARKING GARAGE. MILLAGE IS BETWEEN 116000 AND 117000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920233October 31, 2016
STEERING
POWER STEERING MAKING NOISE LOUD , HAD IT CHECKED OUT AND DEALERSHIP TELLS ME ALL 2013 DOES THIS. WELL A WEEK LATER AFTER THEY LOOKED AT I LOST POWER STEERING WITH A BABY IN CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10920351October 31, 2016
POWER TRAIN
I HAVE BEEN TRYING FOR THE LAST 45 DAYS TO HAVE THE DRIVE TRAIN OF MY JEEP REPAIRED UNDER WARRANTY. I HAVE TWO RECENT EMAILS TO JEEP ABOUT MY CONCERNS AND THE SAFETY OF THE VEHICLE AS I AM STILL USING IT. JEEP DOES NOT HAVE THE PART, THEY DON'T KNOW WHEN THEY WILL BE GETTING IT AND THEY ARE NOT RESPONDING TO MY EMAIL COMPLAINTS. I WAS ADVISED THAT THERE ARE 15 OTHER DEALERS ALSO NEEDING THIS PART AND THAT THE SUPPLIER HAS NONE TO PROVIDE. MY COMPLAINT IS LACK OF ANY RESPONSE AS TO THE SAFETY OF THE CAR OR ANY TIME LINE WHEN THE CAR CAN BE FIXED. ANY HELP YOU CAN PROVIDE WILL BE GREATLY APPRECIATED. I FIRST TOOK THE CAR TO JEEP ON 9/26/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914077October 5, 2016
AIR BAGS, SEATS
WHILE DRIVING APROX. 40 MPH ON A REGULAR CITY STREET IN MY 2013" JEEP GRAND CHEROKEE, MY PASSENGER SEAT HEAD REST EJECTED AND THE SPRING ACTION LUNGED IT FORWARD CAUSING MY ENTIRE SEATS AIR BAG SYSTEM TO MALFUNCTION. I WAS INFORMED AT THE DEALERSHIP THAT IT WAS A MALFUNCTION, MY ONLY OPTION WAS TO PAY THOUSANDS TO REPLACE IT. ALSO THAT THE SEAT WILL NEVER GO BACK TO ITS ORIGINAL POSITION AND THE INNARDS WILL ALWAYS SHOW UNLESS I PAY TO FIX IT. I WAS SIMPLY DRIVING WITH MY CHILDREN, NOTHING OUT OF THE ORDINARY HAPPENED. IT JUST WENT OFF ALMOST CAUSING ME TO CRASH BECAUSE OF THE VERY LOUD POP CAUSING ME TO REACT. I WAS TOLD THAT MY DRIVERS SEAT HAS THE SAME SYSTEM AND BASICALLY BE CAUTIONS WHILE DRIVING. I INFORMED JEEP CORP. THEY SENT A PRIVATE CORPORATE INVESTIGATOR. I WAS INFORMED VIA FORMAL LETTER THAT THEY WILL NOT BE FIXING THE PROBLEM. THIS IS THE 4TH. DANGEROUS MALFUNCTION MY VEHICLE HAS HAD. #TIMES PREVIOUSLY IT WAS A NATION WIDE RECALL THAT WAS TAKEN CARE OF. I FEAR I WILL BE DRIVING WITH MY CHILDREN ON THE FREEWAY WHEN THE DRIVERS SEAT MALFUNCTIONS AND WE WILL CRASH AS A RESULT OF THIS RANDOM MALFUNCTION. IF I CRASH NOT ONLY IS MINE AND MY FAMILIES LIVES IN DANGER BUT ALSO ALL OF THOSE IN THE VEHICLES AROUND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907216September 16, 2016
STRUCTURE:BODY, VISIBILITY/WIPER, EXTERIOR LIGHTING
PASSENGER SIDE HEADLAMP DOES NOT COME ON IN DAYTIME. AT DUSK, WHEN THE SENSOR TURNS ON BRIGHTER LAMPS; THIS PASSENGER SIDE HEADLAMP WORKS. AT TIME, WHEN RAINING OR WHEN I WANT TO BE SEEN, I WILL MANUALLY TURN ON BOTH HEADLIGHTS. NOW THE PASSENGER SIDE LIGHT WILL NOT COME ON DURING THE DAY; HOWEVER IT WILL COME ON WITH THE AUTOMATIC DUSK FEATURE. I SEE MANY "ONE-SIDED" DAYTIME RUNNING HEADLAMPS IN THE NEWER MODEL JEEPS PRIOR TO THE NEW LED ROPE LIGHTING HEADLAMP FEATURE IMPLEMENTED IN 2014. THE AUTO DEALER WILL HAPPILY REPLACE THE BALLAST AND ASSEMBLY FOR $500.00. IN MY MIND, THIS IS A DEFECT KNOWN TO THE MAKER WHICH IS WHY A NEW TYPE OF LIGHTING WAS IMPLEMENTED. IT WORKED FINE UNTIL SEVERAL MONTHS AGO. EVEN THOUGHT IT'S JUST ANNOYING; IT DOESN'T SEEM RIGHT. IT WAS SUGGESTED I CHECK IN WITH THIS WEBSITE TO SEE IF THERE ARE OTHER COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903492September 3, 2016
VEHICLE SPEED CONTROL
I WAS BACKING OUT OF MY DRIVEWAY AND I HIT THE BRAKE AND THEN SLIGHTLY HIT THE GAS PEDAL AND MY TRUCK ACCELERATED AND WENT OUT OF CONTROL SMASHING INTO TWO OF MY NEIGHBOR'S VEHICLES! IF IT WASN'T FOR MY NEIGHBOR'S TRUCK STOPPING ME, I WOULD HAVE KEPT GOING INTO A LARGE TREE IN FRONT YARD OR HOUSE! EXTREMELY SCARY!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10899481August 30, 2016
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL EXTERIOR LIGHTS FAILED TO ILLUMINATE. IN ADDITION, THE CONTACT STATED THAT THE REAR HATCH FAILED TO LATCH. THE CONTACT HAD TO FASTEN THE REAR HATCH WITH A CORD. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS WHERE IT WAS DIAGNOSED THAT THE REMOTE AND MODULE FOR THE LATCH AND THE LIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 10/19/16*LJ THE CONSUMER STATED HE REPLACED NINE LIGHT BULBS IN THREE YEARS. THE HATCH BACK FAILED TO LOCK ON SEVERAL OCCASIONS AND IT FAILED TO OPEN AS IT WAS DESIGNED. UPDATED 10/25/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899635August 30, 2016
ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895897August 15, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) IN APRIL OF 2016. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER INFORMED THE CONTACT THAT SHE HAD TO REMAIN ON THE WAITING LIST OR CONTACT ANOTHER DEALER. SHE CONTACTED ANOTHER DEALER AND WAS INFORMED THAT THERE WAS A BACK ORDER ON THE PART AND SHE HAD TO BE PLACED ON THE WAITING LIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895398August 12, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE "DO NOT RECOGNIZE KEY" WARNING MESSAGE ILLUMINATED AND THE ALARM ACTIVATED. THE CONTACT REPLACED THE KEY FOB BATTERY AND, AFTER SEVERAL MINUTES, THE ALARM TURNED OFF AND THE ENGINE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE, BUT ADVISED THAT THE STARTER COULD BE REPLACED AS A REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000. UPDATED 09/29/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894317August 9, 2016
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM , INTERIOR LIGHTING) AND FOR TWO MONTHS, THE MANUFACTURER FAILED TO PROVIDE THE PART FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE WHEN GOING UP A HILL OR TOWING ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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