Jeep Grand Cherokee Complaints (2012)

1,644 consumer complaints on file.

#11217726June 4, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE VEHICLE SHOOK VIOLENTLY AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (9600 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (877) 677-5782) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217632June 3, 2019
ELECTRICAL SYSTEM
I HAVE TAKEN MY JEEP IN TO THE DEALERSHIP THREE TIMES FOR AN ISSUE WITH REGARDS TO THE ENGINE CRANKING BUT NOT STARTING. THE DEALERSHIP HAS REPLACED THE KEY FOB AND IT IS STILL NOT ACTING RIGHT. TODAY JUNE 3, 2019 WILL MAKE THE FOURTH TIME TAKING MY TRUCK IN FOR THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217491June 3, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER TEN MINUTES WHILE IN TRAFFIC AND DROVE HOME. THE FOLLOWING DAY, THE VEHICLE FAILED TO START AND WAS TOWED TO TATE DODGE CHRYSLER JEEP RAM (LOCATED AT 2903, 7429 RITCHIE HWY, GLEN BURNIE, MD 21061, (410) 766-2560) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT ALSO STATED THAT THE SAME FAILURE OCCURRED PREVIOUSLY AND THE VEHICLE WAS TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11216918May 30, 2019
SERVICE BRAKES
I WAS DRIVING MY JEEP ON THE HIGHWAY AT 55 MPH AND TRAFFIC SLOWED DOWN. I WENT TO BRAKE TO SLOW DOWN AND MY VEHICLE DIDN'T SLOW. IT FELT AS IF MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR AND I ATTEMPTED TO MOVE INTO THE OTHER LANE, BUT MY JEEP HIT THE CAR IN FRONT OF ME AND SUFFERED $9,000 WORTH OF DAMAGE. I ALSO WAS INJURED REQUIRING SURGERY ON MY FOOT THAT WAS ON THE BRAKE PEDAL. *DT *DT CONSUMER STATED CAR IS REPAIRED.*JB *DT CONSUMER STATED I HAVE THE INVOICE, HOWEVER FROM MY UNDERSTANDING THEY DID NOT DO ANYTHING WITH THE BRAKES. I STILL FEEL THERE WAS/IS AN ISSUE WITH THEM. I CAN FORWARD THE INVOICE IF NEEDED, BUT IT DOES NOT MENTION THE BRAKES. I DID ASK THE SHOP AND MY INSURANCE TO HAVE THE BRAKES CHECKED. MY FATHER IN LAW PICKED UP THE CAR FOR ME AND SAID THAT THE SHOP TOLD HIM THE BRAKES WERE FINE. CONSUMER DID NOT HAVE ISSUES BEFORE WITH BRAKE SYSTEM.*JB PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB *DT*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11209509May 23, 2019
SERVICE BRAKES, ENGINE, STEERING
ENGINE STALLS FOR NO REASON UNDER BRAKING AND DECELERATION. HAPPENS MORE OFTEN WHEN BRAKING AND TURNING. LOSS OF POWER STEERING WHEN IT HAPPENS. DOES NOT HAPPEN FREQUENTLY , MORE OFTEN IN THE COLD WHEN THE CAR HAS BEEN STARTED. CANT REPLICATE IT WHEN CAR IS HOT. DANGEROUS WHEN IT HAS HAPPENED ON EXIT RAMPS AS CAR HAS TO BE CONTROLLED WITH NO POWER STEERING AND CAR HAS TO COME TO A COMPLETE STOP, PUT IN PARK WHERE IT HAS ALWAYS RESTARTED. PEOPLE BEHIND ME NOT HAPPY WHEN STOPPING ON EXIT RAMPS. HAVE BROUGHT TO DEALER AFTER IT HAS HAPPENED AND THE CAR HAS NOT THROWN ANY CODES. THERE IS NOT REAL PATTERN TO THIS STALLING, BUT, HAVING TO STOP THE CAR TO RESTART IT POSSES A DANGER OF GETTING REAR ENDED. HAPPENS AT SPEEDS BETWEEN 30 TO 60. HAPPENS MOST FREQUENTLY IN ROTARIES (ROUNDABOUTS) WHEN SLOWING DOWN TO ENTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209415May 23, 2019
ELECTRICAL SYSTEM
TIPM FAILURES, IPM SYSTEMS FAILURE, PCM MULTIPLE FAILURES AND BACK ORDER ON STEERING WHEEL MODULE... DEALER CAN'T FIX IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209356May 22, 2019
POWER TRAIN, SUSPENSION
DRIVING FROM THE GAS STATION TO THE HIGHWAY WHEN THE REAR AIR SUSPENSION FAILED TO SHUT OFF AND OVERINFLATED CAUSING THE FORWARD MOUNTS ON THE REAR SUBFRAME TO BE RIPPED OUT OF THE BODY OF THE CAR WHICH CAUSE THE SUBFRAME TO CRASH INTO THE EXHAUST, TRANSFER CASE, AND DRIVE SHAFT WHICH IMMOBILIZED THE VEHICLE. NO INJURIES OCCURRED LUCKILY AS THE VEHICLE HAD NOT MADE IT TO THE HIGHWAY WHEN THE FAILURE OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208884May 21, 2019
ENGINE, FUEL/PROPULSION SYSTEM
WHEN GETTING OFF THE EXPRESSWAY OR HIGHWAY MY TRUCK CUTS OFF WHEN I EXIT FOR MY STOP NO POWER OR CONTROL OF THE POWER STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208850May 20, 2019
FUEL/PROPULSION SYSTEM
PERIODICALLY, THE VEHICLE STALLS IMMEDIATELY AFTER STARTING. I THEN HAVE TO KEEP PUSHING THE START/RUN BUTTON UNTIL THE CAR SWITCHES TO OFF AND THEN TRY TO RESTART THE CAR AGAIN. THIS GOES ON 5 OR 6 TIMES UNTIL IT STAYS RUNNING. I HAVE TRIED VERSIONS OF PUMPING THE GAS (BEFORE AND DURING). IT STILL STALLS. I AM USING TODAY'S DATE, BUT THIS HAS BEEN GOING ON FOR MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207834May 15, 2019
STEERING
MIENTRAS GUIABA NORMAL NO SUCEDIA NADA, AL DAR UNA CURVA CERRADA SE TRANC EL GUIA INMEDIATAMENTE Y LE ECHE LQUIDO DE POWER STEERING Y NADA DE QUE SE ARREGLARA. LEYENDO UN INTERNET VI QUE ESAS GUAGUAS TENIAN ESE DEFECTO Y ALGUNOS MODELOS TENIAN RECALL EN LA POWER STEERING PUMP PERO AL PONER MI VIN NO SALIO NADA. QUISIERA Q REVISARAN. CUANDO LE PONEN LA MAQUINA PARA VERIFICAR NO MARCA NADA, NO SON LOS FUSIBLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207430May 14, 2019
ENGINE, FUEL/PROPULSION SYSTEM
PUSH BUTTON START DOES NOT WORK. FUEL PUMP IS NOT WORKING PROPERLY TO ALLOW THE VEHICLE TO START. THE VEHICLE HAS STALLED OUT ON A FREEWAY. WILL NOT START WHILE STATIONARY. I HAVE TO TAP THE FUEL PUMP IN ORDER TO START THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207302May 13, 2019
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR WINDSHIELD WIPER WAS INOPERABLE. THE VEHICLE WAS TAKEN TO SAVAGE 61 CHRYSLER DODGE JEEP RAM LOCATED AT 4645 POTTSVILLE PIKE, READING, PA 19605, (855) 821-8752, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WINDSHIELD WIPER MOTOR WAS DEFECTIVE AND ALSO THAT TIPM (TOTALLY INTEGRATED POWER MODULE) WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THAT THE PART WAS $1200-$1300 PARTS AND LABOR. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206787May 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO ATHENS DODGE CHRYSLER JEEP RAM (4145 ATLANTA HWY, ATHENS, GA 30606, (706) 549-7555) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COOLER, ATF (AUTOMATIC TRANSMISSION FLUID) NEEDED TO BE REPLACED, THERE WERE MULTIPLE CYLINDER MISFIRE, CAMSHAFT POSITION SENSOR AND THE SPARK PLUGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE RECURRED FOUR TIMES. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 38,705. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206864May 10, 2019
SEATS
THE DRIVER SIDE ACTIVE HEADREST DEPLOYED UNPROVOKED. THE VEHICLE WAS NOT MOVING OR ON WHEN THE HEADREST DEPLOYED, IT WAS STATIONARY AND PARKED IN A DRIVEWAY. THERE WAS NO WARNING THAT THE EVENT TOOK PLACE OR ANY NOTIFICATION FROM THE VEHICLE MESSAGE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205668May 6, 2019
SEATS, UNKNOWN OR OTHER
DASHBOARD DELAMINATING, LEATHER SEAT RIPPING UNDER NORMAL WARE WITH LOTS OF MAINTENANCE. THE LEATHER USED IN THE DASHBOARD IS SEPARATING FROM THE DASHBOARD ITSELF AND CAUSING A WRINKLE EFFECT, WHERE AS THE LEATHER SEAT JUST RIPPED EVEN THOUGH ITS CLEANED AND CONDITIONED AT LEAST 4 TIMES A YEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205270May 2, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, THE CONTACT WAS UNABLE TO START THE VEHICLE WITH THE MAIN KEY FOB. THE CONTACT STATED THAT THE SPARE KEY FOB HAD TO BE USED. ALSO, WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE STARTED TO STALL. THE VEHICLE WAS TAKEN TO SCRANTON DODGE CHRYSLER JEEP RAM (LOCATED AT 1146 WYOMING AVE, SCRANTON, PA 18509, (570) 344-1261) WHERE IT WAS DIAGNOSED THAT THE KEY FOB NEEDED TO BE REPLACED. THE PART WAS REPLACED IN DECEMBER OF 2018, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RECEIVER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204748April 30, 2019
ELECTRONIC STABILITY CONTROL (ESC)
GRAND CHEROKEE RECALL JEEP FAILED TO MAKE US AWARE OF AN ALTERNATOR RECALL. MY HUSBAND BROKE DOWN ON THE SIDE OF THE ROAD (NEARLY KILLED MIND YOU.) WE HAD OUR CAR TOWED TO OUR MECHANIC. MECHANIC FIXED THE VEHICLE, AND MENTIONED TO US THAT THE PART HAD ACTUALLY BEEN RECALLED, AGAIN THIS WAS THE FIRST THAT WE WERE MADE AWARE OF THIS. WE CONTACTED JEEP AND PUT IN A CLAIM. JEEP, FIVE MONTHS LATER, TOLD US THAT WE ARE ONLY ELIGIBLE FOR HALF OF WHAT WE SPENT ON THE REPAIR, BECAUSE OUR MECHANIC WAS ONLY 1.6 MILES AWAY FROM A JEEP DEALER. WHY WOULD I GO TO A JEEP DEALER TO PAY A PREMIUM NOT KNOWING THE ISSUE WAS ACTUALLY BECAUSE JEEPS NEGLECT TO INFORM US OF THE RECALL? HALF THE REIMBURSEMENT, DOES NOT EVEN COVER THE COST FOR THE TOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204185April 27, 2019
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
WHILE IN MOTION AT ANY RATE OF SPEED, VEHICLE WILL LOOSE POWER TO ACCELERATE (ALL INTERNAL ELECTRONICS ARE STILL ACTIVE, HOWEVER, THE VEHICLE STALLS). THIS HAS HAPPENED MULTIPLE TIMES RESULTING IN NEAR CRASHES DUE TO INABILITY TO ACCELERATE TO PULL OVER. FUEL PUMP REPLACED RECENTLY IN 2018, INCLUDING A TRANSMISSION FLUID CHANGE. MULTIPLE CODES ARE BEING THROWN WHICH ARE BROAD SPECTRUM AND UNABLE TO BE DETERMINED. I OWN THIS VEHICLE AND REQUIRE IT FOR WORK TRANSPORTATION, INCLUDING THE TRANSPORTATION OF CHILDREN. I AM TERRIFIED THAT IT WILL HAPPEN AGAIN AND I CANNOT GET OVER IN TIME TO AVOID BEING REAR ENDED OR WORSE. THE DATE SELECTED BELOW IS THE FIRST TIME THIS INCIDENT HAS OCCURRED AND CONTINUES TO HAPPEN MORE THAN TWICE A WEEK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203633April 25, 2019
ENGINE
BRAKING FROM ~35MPH TO MAKE A RIGHT TURN AT TRAFFIC LIGHTS THE CAR JUST STALLS WITHOUT ANY INDICATION OF ISSUE. NO POWER STEERING OR BRAKES. ALL ELECTRONICS STILL FUNCTIONAL. COAST TO TO A STOP AT THE SIDE OF THE ROAD, FIGHTING THE HEAVY STEERING TO AVOID CARS IN THE ON COMING LANE, PLACE IN PARK PRESS BRAKE PEDAL AND HIT START BUTTON, AND THE CAR STARTS RIGHT UP. DRIVE TO DEALERSHIP (PRIME JEEP IN SACO, MAINE). STEERING MODULE CLOCK SPRING WAS REPLACED LAST YEAR (AUGUST 2018) AS THE SUPPOSED CAUSE FOR THIS EXACT STALLING PROBLEM THAT WAS HAPPENING LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196852April 17, 2019
POWER TRAIN
TRANSMISSION FLUID LEAK COMING FROM A/C CONDENSER/TRANSMISSION COOLER. SIGNIFICANT LEAKAGE OCCURRING LEADING TO PROBLEMATIC TRANSMISSION PERFORMANCE SUCH AS SLIPPAGE AND VEHICLE JERKING ON ACCELERATION OR DECELERATION. IT APPEARS THIS IS A KNOWN ISSUE WITH THESE MODELS OF JEEP GRAND CHEROKEE AND THIS TYPE OF COMPONENT FAILURE SHOULD NOT BE CONSIDERED NORMAL WEAR AND TEAR. THIS SHOULD BE TAKEN CARE OF UNDER A MANUFACTURER RECALL OF THE PROBLEMATIC AREAS BEFORE SERIOUS ISSUES ARISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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