Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10559810January 14, 2014
SEATS
DRIVER'S SEAT FRAME BROKE. GARAGE WELDED IT, BUT IT BROKE AGAIN AT 102,000 MILES. SEAT FRAMES SHOULD NEVER BREAK! ONLY VEHICLE I EVER OWNED TO HAVE HAD THIS PROBLEM. CHECKED ON LINE, APPARENTLY OTHERS HAVE HAD THIS PROBLEM AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559179January 9, 2014
ENGINE
CAR STARTED STALLING WHEN DRIVING ON FREEWAY AND ENGINE SHUT DOWN. THIS IS EXTREMELY DANGEROUS. MY GARAGE TRIED ALL KIND OF SOLUTIONS WITHOUT SUCCESS AS THERE ARE NO CODES SHOWING. THERE ARE NUMEROUS POSTING OF SAME INCIDENTS ON THE JEEP FORUMS ON THE INTERNET. I CALLED THE HOTLINE OF THE NHTSA AND SPOKE TO A LADY WHO ADVISED ME SHE HAD THE SAME PROBLEM AND GOT RID OF THE CAR IMMEDIATELY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557783January 9, 2014
AIR BAGS
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED HE CALLED THE DEALER 4 TIMES, ONLY TO BE TOLD THE PARTS WERE ON BACK ORDER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559256January 9, 2014
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, AIR BAGS
RECEIVED NOTICE 11/8/12 THAT NHTSA CAMPAIGN NUMBER 12V527000 WAS ISSUED FOR A RECALL OF 2004 JEEP GRAND CHEROKEE ON WHICH A COMPONENT IN THE AIR BAG CONTROL MODULE MAY FAIL CAUSING AIRBAG DEPLOYMENT. ALTHOUGH WE HAVE RECEIVED NUMEROUS NOTICES, SINCE JANUARY 2013 AND AS RECENTLY AS JANUARY 2, 2014, FROM CHRYSLER CORPORATION AND BOTH LOCAL CHRYSLER DEALERS, TO ALERT US TO THIS RECALL, UPON ATTEMPTING TO SCHEDULE OUR JEEP FOR RECALL RESOLUTION OUR LOCAL DEALERS HAVE BEEN UNABLE TO SCHEDULE THAT RESOLUTION. BOTH DEALERS CLAIM THAT NO PARTS ARE AVAILABLE "YET" TO SERVICE THE RECALL. THIS CLAIM AS BEEN STATED BY THE DEALERS EVERY FOUR MONTHS SINCE JANUARY 2013 AND AGAIN AS RECENTLY AS JANUARY 4, 2014. IT APPEARS TO ME AS A CONSUMER THAT CHRYSLER HAS NO INTENTION OF PROVIDING THE MEANS TO RESOLVE THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558516January 5, 2014
FUEL SYSTEM, GASOLINE
I JUST WANT TO KNOW WHAT IS GOING ON WITH THE JEEP RECALL FOR FUEL TANK EXPLOSIONS IN REAR END CRASHES. WHY HAS NOTHING HAPPENED? CAN'T YOU ENFORCE THIS RECALL? I CONTACTED JEEP LAST MONTH AND THEY SAID THEY WERE STILL IN THE "EARLY PLANNING PHASES", WHICH IS A COMPLETELY UNACCEPTABLE ANSWER CONSIDERING THE AMOUNT OF TIME THEY HAVE KNOWN ABOUT THIS PROBLEM! PLEASE ENFORCE THIS, I AM SCARED TO DRIVE MY 3 CHILDREN AROUND IN OUR JEEP UNTIL THIS IS FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557692December 30, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) IN OCTOBER 2012. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT DID NOT EXPERIENCE THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556936December 21, 2013
VEHICLE SPEED CONTROL, SERVICE BRAKES
THIS IS HORRIBLE AND I WAS SCARED. BUT I WAS DRIVING SLOWLY UP MY STREET AND IT STARTED TO RACE, I WAS TRYING TO BRAKE AS I TURNED IN MY PARKING SPACE MY CAR WAS STILL RACING AND WOULDN'T BRAKE AND I ENDED UP DRIVING INTO MY PROPERTY, IT SEEMED TO ACCELERATE AS I KEPT BRAKING AND UP THE STEPS THE CAR WENT AND THE CAR THEN STOPPED INCHES FROM MY DOOR. IT WAS RACING AS I WAS BRAKING AND IT WOULD STOP NOT UNTIL IT HIT THE PORCH STEP. IT WAS HORRIBLE, THIS CAR HAS NEVER LAUNCHED LIKE A ROCKET. IT WAS LIKE IT MAGICALLY ACCELERATED. I HAVE HAD THIS CAR FOR YEARS AND KEEP IT MAINTAINED. I SEE THERE HAVE BEEN RECALLS ABOUT THIS, WHY DID I NOT GET A CARD. I AM GLAD I OR ANYBODY DID NOT GET HURT. JEEP IS IN SHOP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10556117December 15, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DEFECT IN ELECTRICAL WIRING IN DRIVER-SIDE DOOR PREVENTS WINDOWS FROM ROLLING DOWN (A SAFETY HAZARD) AND DOORS FROM LOCKING/UNLOCKING. THE BACK HATCH WILL EITHER REMAIN IN LOCKED OR UNLOCKED MODE DEPENDING ON WHEN THE WIRING FAILS (THIS MODEL JEEP DOES NOT INCLUDE A MANUAL WAY TO USE A KEY TO UNLOCK/LOCK THE BACK HATCH). IF A PET WAS IN THE BACK OF THE SUV THAT HAD A "PET FENCE", THERE WOULD BE NO WAY TO GET THE PET OUT OF THE VEHICLE (OR LUGGAGE/CARGO). THIS IS ESPECIALLY CONCERNING IN THE EVENT OF A REAR END COLLISION WHERE THE GAS TANK MAY CATCH ON FIRE (CURRENT RECALL). THE INTERIOR LIGHTS ALSO STAY ON AS IF A DOOR WAS OPEN. TURNING OFF THE INTERIOR LIGHTS PREVENTS THE SPEEDOMETER/ODOMETER/GAUGES/ETC FROM ILLUMINATING AT NIGHT. IF THE LIGHTS ARE NOT TURNED OFF, THEN ALL INTERIOR LIGHTS REMAIN ON CAUSING A HAZARD AT NIGHT AS WELL. DRIVER-SIDE WIRING WAS FIXED IN OCTOBER OF 2012. IN SEPTEMBER OF 2013, THE PASSENGER-SIDE WIRING IS CAUSING THE SAME PROBLEM - WINDOWS/DOOR LOCKS DON'T WORK AND THE INTERIOR LIGHTS STAY ON. THIS PROBLEM IS NOT AN ANOMALY. IT IS VERY CONCERNING THAT THE WIRING CAN FAIL IN BOTH FRONT DOORS WITHIN A ONE YEAR PERIOD - CREATING SAFETY ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555694December 11, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE LAREDO. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT THE DEALER HAD NOT CONTACTED HIM FOR THE RECALL REPAIR AND HE HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555545December 10, 2013
AIR BAGS
RECEIVED A NOTICE OF RECALL (M35) LETTER FROM CHRYSLER AROUND DECEMBER 2012 AFTER IT WAS ANNOUNCED ON THE NEWS IN SEPTEMBER OF 2012. I BROUGHT MY VEHICLE TO THE DEALER AND THEY VERIFIED THAT MY VEHICLE IS PART OF THE RECALL. IT IS NOW DECEMBER 2013 AND THE RECALL HAS NOT BEEN RESOLVED. I CALL THE DEALER AND THE DEALER IS STILL TELLING ME THEY DON'T HAVE THE PART TO CORRECT THE RECALL. I'M NOW WORRIED ABOUT THE CHANCE THAT I MAY BE IN AN ACCIDENT AND THERE ARE NO AIRBAGS OR SIDE CURTAIN AIRBAGS TO PROTECT ME AND MY FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555340December 9, 2013
SEATS
DRIVING WITH 12 YEAR OLD DAUGHTER IN CAR. MAKING TURN ONTO HIGHWAY AND DRIVER'S SEAT LURCHED BACKWARDS WITH LOUD "POP" SOUND. ALMOST LOST CONTROL OF CAR AND SCARED THE DAYLIGHTS OUT OF MY DAUGHTER. PULLED OVER AND SEAT IS LOOSE OF FRAME. THERE IS A CRACK IN THE STEEL BRACKET WHERE SEAT ATTACHES TO SEAT FRAME. I WENT ONLINE AND SAW THIS IS A COMMON DEFECT IN JEEP GRAND CHEROKEES. KIND OF RIDICULOUS THAT THIS PROBLEM HASN'T ALREADY BEEN CORRECTED. I HAVE NEVER OWNED OR EVEN HEARD OF A CAR WHERE IT IS COMMON FOR THE SEAT TO BREAK FROM ITS FRAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555036December 6, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND WAS RECENTLY INFORMED BY THE MANUFACTURER THAT THE PART WAS NOT AVAILABLE. AN ARRIVAL DATE COULD NOT BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554350December 2, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, SHE NOTICED SMOKE EMITTING FROM UNDERNEATH THE DASHBOARD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE MECHANIC STATED THAT THE WIRING HARNESS FOR THE HEATER MOTOR WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,915.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10554429December 2, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN AUGUST 2013, HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ). THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE MANUFACTURER STATED THAT THEY WERE NOT MANUFACTURING PARTS FOR THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE THE FAILURE. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552678November 18, 2013
STEERING
WHILE APPROACHING THE INTERSECTION ( MAKING A LEFT TURN ) MY STEERING STIFFING AND I COULD NOT MAKE A LEFT TURN INTO MY LANE ( INNER LANE ). I HAD TO ILLEGALLY TURN INTO THE OUTER LANE. I IMMEDIATELY TOOK MY VEHICLE TO AN CERTIFIED MECHANIC ( BELLE TIRE ) WHO ADVISED THAT MY GEAR BOX WAS MALFUNCTIONING. THEY ALSO TOLD ME THAT THERE WAS A RECALL FOR THAT UNIT ( GEAR BOX- RACKET PINION ). I CALLED THE LOCAL DEALERSHIP ( CHRYSLER ) WHOM ADVISED THAT THEY DO NOT HAVE A RECALL FOR THAT UNIT. THEY ADVISED ME TO CONTACT YOU GUYS FOR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552429November 15, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE CHECK ENGINE WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE OXYGEN SENSOR AND OXYGEN HEATER SENSOR WERE REPLACED. THREE DAYS AFTER THE REPAIR WAS PERFORMED THE FAILURE RECURRED. THE DEALER THEN UPDATED THE COMPUTER SYSTEM, HOWEVER THE FAILURE PERSISTED INTERMITTENTLY. THE DEALER ALSO INFORMED THE CONTACT THAT THE DRIVES IN THE COMPUTERIZED SYSTEM WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552067November 13, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE NOVEMBER 2013. THE CONTACT HAD EXPERIENCED A FAILURE WHERE THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 87,000 AND THE CURRENT MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550838November 4, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE AT A STOP LIGHT THE AIR BAG WARNING LIGHT ILLUMINATED. THE PASSENGER AND THE DRIVERS SIDE AIR BAG DEPLOYED SIMULTANEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC TEST PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549525October 25, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE AND A SECOND NOTICE WOULD BE SENT WHEN THE DID BECOME AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE OCTOBER 2013. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. THE CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548764October 21, 2013
SEATS
THE METAL BRACKET UNDER MY DRIVER'S SEAT HAS COMPLETELY BROKEN/SNAPPED APART. THEREFORE, I'M WOBBLING AROUND WHILE DRIVING MY VEHICLE AND IT'S A HUGE SAFETY ISSUE. I WAS TOLD THERE WAS NO RECALL ON MY MODEL FOR THIS ISSUE, BUT APPARENTLY THERE ARE A NUMBER OF COMPLAINTS REGARDING SAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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