Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11000139June 20, 2017
ELECTRICAL SYSTEM
JUNE 16, 2017 - VEHICLE WAS IN MOTION BEING DRIVEN ON CITY STREET. DAY EARLIER, THE VEHICLE'S "CHECK ENGINE LIGHT" APPEARED. BROUGHT TO MECHANIC WHO INITIALLY DIAGNOSED AS AN EVAPORATOR/ VACUUM SENSOR FAILURE. NEXT DAY, DASHBOARD BEGAN TO DISPLAY OTHER WARNING LIGHTS IN RAPID SUCCESSION WHICH WAS THEN FOLLOWED BY LOSS OF A/C AND WITHIN MINUTES STALLED. TURNED OFF ROADWAY JUST BEFORE SUFFERING COMPLETE LOSS OF POWER IN OFFICE PARKING LOT. VEHICLE TOWED TO MECHANIC SHOP WHO PERFORMED TEST AND DECLARED ALTERNATOR FAILURE WHICH IS BEING REPLACED. DESCRIPTION SIMILAR TO RECALL ANNOUNCED IN OCTOBER 2014- NHTSA REFERENCE #14V634000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994061June 8, 2017
SERVICE BRAKES
AFTER DRIVING ON THE HIGHWAY FOR ABOUT 10 MINS, I WAS SLOWING DOWN DUE TO TRAFFIC AHEAD. WHEN I WENT TO APPLY THE BRAKES, THEY FELT HARD TO APPLY PRESSURE AND MY CAR WAS NOT SLOWING DOWN. I HAD TO DRIVE OFF THE ROAD TO AVOID HITTING THE CAR IN FRONT OF ME. AFTER I WAS ABLE TO COME TO A STOP, I WAS ABLE TO DRIVE SLOWLY OFF THE HIGHWAY TO THE OFF RAMP I WAS NEAR AND TO A NEARBY DEALERSHIP. THEY INFORMED ME THAT MY BRAKE BOOSTER FAILED EVEN THOUGH I HAD THE BRAKE BOOSTER RECALL PERFORMED ON MY VEHICLE PREVIOUSLY. SINCE I ALREADY HAD THE RECALL PERFORMED, THE REPLACEMENT OF THE BRAKE BOOSTER WAS NOT COVERED. IF I NEVER HAD BROUGHT MY VEHICLE IN FOR THE RECALL, THE REPLACEMENT WOULD HAVE BEEN COVERED. SEEMS WEIRD TO REWARD PEOPLE WHO DON'T BOTHER TO HAVE THE RECALLS PERFORMED ON THEIR VEHICLES. FROM THE LARGE NUMBER OF SIMILAR COMPLAINTS, IT SEEMS OBVIOUS THAT THE PREVIOUS RECALL DIDN'T FIX THE UNDERLYING ISSUE. LUCKILY THERE WAS AN OPEN OFF-ROAD AREA FOR ME TO SAFELY SWERVE ONTO TO PREVENT INJURY TO MYSELF AND THE CARS IN FRONT OF ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992298May 30, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A STRANGE HIGH PITCHED NOISE. AFTERWARDS THE VEHICLE'S POWER SUDDENLY FAILED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE UNDERNEATH THE HOOD. THE CONTACT OPENED THE HOOD AND NOTICED A BURNING ODOR. THE CONTACT HAD THE VEHICLE TOWED TO THE DUTCH MILLER JEEP DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED THE BATTERY TO BURN OUT. THE ALTERNATOR, BATTERY, AND CIRCUIT BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL FOR A DIFFERENT MODEL ALTERNATOR. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 07/13/17*LJ *CN
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10990958May 22, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND RESTARTED INDEPENDENTLY. THE VEHICLE WAS DIAGNOSED AS HAVING A TIPM FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,704.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990509May 19, 2017
ELECTRICAL SYSTEM
PUSH BUTTON IGNITION IS DEFECTIVE. THE FIRST YEAR I OWNED THE VEHICLE THE PUSH BUTTON IGNITION BEGAN TO SHOW PROBLEMS. INTERMITTENTLY THE KEY-FOB IS NOT RECOGNIZED BY THE CAR. SOMETIMES THE CAR WILL NOT START. BECAUSE OF THIS, SOMETIMES IT WILL NOT TURN OFF. SOMETIMES I HAVE STARTED THE VEHICLE AND AM DRIVING DOWN THE ROAD WHEN A BELL BEGINS RINGING AND MESSAGE APPEARS ON DASHBOARD THAT SAYS "KEY HAS LEFT THE VEHICLE". I HAVE TO TAP THE KEY-FOB ON THE BUTTON SEVERAL TIMES FOR IT TO FINALLY RECOGNIZE THAT IT IS PRESENT. I HAVE CHANGED THE BATTERIES IN THE KEY-FOB OFTEN. FINALLY, LAST MONTH, I DECIDED TO HAVE THE JEEP DEALER REPLACED KEY-FOB AT COST OF $300. THREE WEEKS LATER THE SAME THING IS HAPPENING. JEEP SERVICE DEPARTMENT ADMITTED THEY REPLACE 2-3 KEY-FOBS A WEEK FOR CUSTOMERS. I SUSPECT THE PROBLEM IS WITH ELECTRONICS IN THE DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983328May 3, 2017
ELECTRICAL SYSTEM
MY JEEP WAS STARTED TO MAKE A WHINING NOISE AFTER LEAVING A PARKING LOT, LATER ON THERE WAS A BURNING SMELL COMING FROM ENGINE, TOWARD COMING HOME AUTOMATIC WIPERS CAME ON EVEN WHILE IT WAS NOT RAINING. NEXT DAY JEEP WOULD NOT START NOR WHERE THERE ANY LIGHTS ON DASH/OVERHEAD. LOOKED UP NHTSA AND REALIZED OTHERS HAD SIMILAR SITUATION WITH ALTERNATOR RECALL, ONLY TO FIND OUT MY JEEP WAS NOT COVERED EVEN WHEN OTHER SAME/MAKE/MODEL/YEAR WERE COVERED. I CALLED JEEP AND THEY SAID I HAD DIFFERENT ALTERNATOR, BUT I HAD SAME PROBLEM/ISSUE, NOT FAR TO BE NOT COVERED. TOTAL BILL $2K FOR ALTERNATOR/BATTERY/STARTER/TOWING AND COMPUTER FIX. NOT TO MENTION I DIDN'T HAVE USE OF JEEP FOR DAYS WHILE IT WAS GETTING FIXED. I WAS LUCKY I DIDN'T HAVE ACCIDENT, WHICH COULD HAVE HAPPENED NOT KNOWING WHAT WAS GOING ON AT TIME AND COULD YOU IMAGINE JEEP DYING ON HIGHWAY. JEEP HAS NO CLUE WHAT IS CAUSING THIS TO HAPPEN, NOR BEING FAIR TO ALL CONSUMERS, LEAVING THEM STRANDED AND BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971184April 7, 2017
ELECTRICAL SYSTEM, POWER TRAIN
ALTERNATOR FAILED AT 35118 MI. HAD IN REPAIR TWICE FOR ISSUES WHEN DRIVING. LOUD WHINE, BURNING SMELL AND SMOKE REPORTED. FIRST TIME DEALER KEEP CAR FOR OVERNIGHT AND SAID THEY COULD FIND NO ISSUE EVEN THOUGH THEY HAD SMELLED THE BURNING SMELL TOO. SECOND TIME THEY TOLD ME IT WAS MY ALTERNATOR. THEY REPLACED THE ALTERNATOR, I PICKED UP THE CAR, DROVE 2 MILES AND THE BATTERY LIGHT CAME ON. I RETURNED IMMEDIATELY AND THEY KEPT THE CAR FOR 3 MORE DAYS. THE FAILED ALTERNATOR HAD "ARCED" TO THE POWER TRAIN, AND THEN THAT HAD TO BE REPLACE TOO (THAT UNDER WARRANTY THANK GOODNESS). BUT ALTERNATOR WAS REPLACED FOR $1000 OUT OF MY POCKET EVEN THOUGH VERY LOW MILEAGE BECAUSE WAS OVER 3 YR WARRANTY PERIOD. IN RESEARCHING HOW COULD THIS HAVE HAPPENED SO EARLY, I FOUND THAT THE 160 ALTERNATORS FROM THE SAME PERIOD HAD BEEN RECALLED, BUT THE 180'S ARE NOT (AT LEAST NOT YET....I AM HOPING TO HELP INITIATE ANOTHER RECALL SINCE I SEE ONLINE THAT OTHERS WHO HAVE THIS MODEL AND YEAR AND 180 ALTERNATOR HAVE HAD SAME ISSUES AS ME). I WAS ENCOURAGED BY FCA CUSTOMER CARE TO FILE A PETITION FOR REIMBURSEMENT, AND HAVE JUST HEARD FROM THEM THAT THEY HAVE DECLINED IT SINCE MY VIN ISN'T INCLUDED IN THE RECALL. TO BE SPECIFIC ABOUT THE EPISODES, I WAS DRIVING BOTH TIMES THAT THIS OCCURRED. BOTH TIMES I HAD JUST STARTED TO DRIVE AND THE CAR MADE A LOUD WHINING NOISE THAT LASTED FOR A BIT, AND INCREASED ON ACCELERATION, AND QUICKLY I COULD SMELL SOMETHING LIKE BURNING RUBBER AND SEE SMOKE. I WAS AFRAID THE CAR WAS GOING TO STOP SUDDENLY BECAUSE IT STARTED TO BE JERKY, AND WHEN I CAME TO STOP LIGHT IT SEEMED LIKE IT WAS GOING TO STALL. BUT IT KEPT GOING, AND I DROVE STRAIGHT TO THE DEALER BOTH TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970048April 3, 2017
STEERING
I BEGAN HAVING DIFFICULTY STEERING AND TURNING MY VEHICLE AT LOW SPEEDS. I TOOK MY CAR TO THE SHOP FOR AN OIL CHANGE AND MENTIONED THE ISSUE TO THE MECHANIC. THEY FOUND THAT MY 2013 JEEP GRAND CHEROKEE LIMITED WITH 39K MILAGE, THAT I HAVE ONLY BEEN DRIVING FOR 9MONTHS, HAD BEEN LEAKING POWER STEERING FLUID AND THE LINE WAS DRY. AFTER DISCOVERY THIS ISSUE, I TOOK THE CAR TO THE DEALER WHO TOLD ME THE POWER STEERING PUMP AND RESERVOIR HAD FAILED AND NEEDED TO BE REPLACED. AFTER THIS REPAIR MY CAR DROVE FINE FOR ABOUT 100 MILES, BUT NOW THE STEERING HAS FAILED COMPLETELY WHILE DRIVING 30MPH IN CITY TRAFFIC ON THE WAY TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969849April 1, 2017
ELECTRICAL SYSTEM
I HAVE A 2013 JEEP GRAND CHEROKEE LIMITED WITH ONLY 54,248 AND THE ALTERNATOR ALL OF SUDDEN STARTED SMOKING, HOWEVER, THIS JEEP IS NOT ON ANY PREVIOUS RECALL. I WAS HEADING HOME FROM WORK. BURNT SMELL, SIREN NOISE, AND THE BATTERY LIGHT CAME ON. I MADE IT HOME AND CALLED THE JEEP DEALERSHIP. MY HUSBAND SAID ITS A BAD ALTERNATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966226March 15, 2017
ELECTRICAL SYSTEM
USED FACTORY AUTO START AND THE ALTERNATOR SHORTED CAUSING THE ENGINE COMPUTER TO BURN OUT AND POSSIBLE THE FUSE BOX AS WELL. CAR WOULD NOT START AND MUST BE TOWED TO MECHANIC. LUCKILY WE WEREN'T IN THE CAR WHEN IT STARTED SMOKING UP.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10960343March 13, 2017
SERVICE BRAKES
ON SATURDAY 3/11/2017 I ATTEMPTED TO BACK MY JEEP DOWN AND OUT OF MY DRIVEWAY. I IMMEDIATELY NOTICED THAT THE BRAKES FELT STRANGE, AND THAT AS I DEPRESSED THE PEDAL THE JEEP WAS NOT STOPPING. CONFUSED, I HIT THE E-BRAKE TO STOP THE JEEP AND ATTEMPTED TO PUMP THE BRAKE PEDAL SEVERAL TIMES TO SEE IF THERE WAS RESISTANCE. THE PEDAL FELT BETTER, BUT I COULD HEAR A HISING SOUND, LIKE A VACUUM LEAK. I WENT ON LINE AND SAW THAT THERE WAS A RECALL FOR THE BRAKE SYSTEM FOR MY VEHICLE, WHICH COINCIDENTALLY WAS THE SAME PROBLEM I HAD EXPERIENCED. WHAT CAUGHT MY ATTENTION WAS THAT THE RECALL MENTIONED WATER INTRUSION INTO THE BRAKE BOOSTER AND THE POTENTIAL FOR FREEZING AND REDUCING THE BRAKING EFFECTIVENESS. I LIVE IN PITTSBURGH, PA, AND FOR 3 DAYS PRIOR TO MY BRAKE ISSUE IT HAD BEEN RAINY, AND MILD. FRIDAY NIGHT 3/10, THE TEMPERATURE DROPPED AND SATURDAY MORNING 3/11 IT WAS 20 DEG F. I CANT HELP BUT THINK THE TEMPERATURE, AND MOISTURE PLAYED A ROLE IN THIS INCIDENT. I'M JUST GLAD IT HAPPENED RIGHT AWAY INSTEAD OF ONCE I GOT OUT INTO TRAFFIC. THE JEEP IS CURRENTLY AT JEEP IN MOON TOWNSHIP, PA FOR TROUBLESHOOTING. ...UPDATED 04/11/17 *BF ..UPDATED 06/06/17 *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958580March 4, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
CHECK LIGHT CONTINUOUSLY COMES ON EVEN AFTER BEING CLEARED AND THE JEEP TECHNICIAN TOLD ME THAT IT FAULTY SENSOR. THE OIL PRESSURE SENSOR WHICH IS A $30-40 BUT WOULD COST OVER $550 TO REPAIR IT. THE TECHNICIAN EVEN SAID THIS A PROBLEM THAT HAPPENS ALL THE TIME. THIS IS VERY CONCERNING TO ME AND MY FAMILY BECAUSE WE HAVE HAD ALREADY 5 SERIOUS RECALLS PLUS A SOFTWARE UPDATE. THIS VEHICLE ISN'T SAFE AND CONSUMERS ARE FORKING THE BILL TO PAY FOR THESE POORLY BUILT JEEP VEHICLES. I ALSO SEE MORE RECALLS ARE COMING IN THE FUTURE AND HOW IS THE NHTSA PROTECTING US CONSUMERS FROM THESE CAR COMPANIES WHO MAKE AND BUILD POOR VEHICLES. THIS VEHICLE RANDOMLY VIBRATES VIOLENTLY AND SOMETIMES DOESN'T SHIFT PROPERLY INTO GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958528March 3, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (AIR BAGS) AND CONTACTED THE DEALER SEVERAL TIMES. THE DEALER PLACED THE CONTACT ON AN EXTENDED HOLD SEVERAL TIMES, SO THE CONTACT WAS UNABLE TO SCHEDULE A REPAIR IN A REASONABLE TIME FRAME FOR MONTHS. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958035March 2, 2017
ELECTRICAL SYSTEM
AS I WAS DRIVING THE CAR SHUT OFF AND POWER STEERING WENT OUT. I BARELY MADE IT SAFELY TO MY DESTINATION. WE CALLED OUR JEEP DEALER AND THERE WERE A FEW RECALLS. WE WERE ABLE TO GET THE JEEP TO THE DEALER. THEY TOLD ME IT WAS THE ALTERNATOR AND BATTERY. THERE IS CURRENTLY A RECALL ON THE ALTERNATOR FOR THE 2013 JEEP GRAND CHEROKEE (P60/NHTSA 14V-634); HOWEVER, THEY CLAIM THAT MY 180 AMP IS NOT COVERED. WHAT I EXPERIENCED IS EXACTLY LIKE THE DESCRIPTION OF THIS RECALL. LUCKILY I WAS DRIVING WHEN THIS OCCURRED, BECAUSE I DON'T THINK MY WIFE WOULD HAVE BEEN ABLE TO CONTROL THE VEHICLE TO A SAFE STOP. THEY ARE NOT HONORING THE RECALL TO REPLACE MY PARTS. MORE IMPORTANTLY, THEY ARE NOT INCLUDING MY VEHICLE IN THE RECALL BECAUSE ITS 180 AMPS; HOWEVER, THIS IS A TREMENDOUS RISK TO ANY OWNERS OF THIS VEHICLE AND I WAS NOT NOTIFIED. I DISCUSSED THIS AT LENGTH WITH FIAT CHRYSLER AUTOMOBILES (FCA) ON 03/02/2017. I SPOKE TO CUSTOMER REPRESENTATIVE RAMARIO AND NICOLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957561February 28, 2017
ELECTRICAL SYSTEM
THERE IS A CURRENT CHRYSLER RECALL OUT RIGHT NOW (BELOW). P60 - SAFETY RECALL - ALTERNATOR / 2011-2014 (LX) CHRYSLER 300, (LD) DODGE CHARGER, (LC) DODGE CHALLENGER, (WD) DODGE DURANGO AND 2012- 2014 (WK) JEEP GRAND CHEROKEE MY ALTERNATOR BURNED UP AND THE WHOLE JEEP WAS DEAD RANDOMLY ONE MORNING EMITTING SMOKE UNDER THE HOOD AND THROUGHOUT THE CABIN. I TURNED IT ON AND HEARD A WHINING NOISE WHICH THEN STOPPED AND THEN SMOKE JUST COMING OUT OF THE ALTERNATOR. I READ THE RECALL AND IT ONLY APPLIES TO THE 160 AMP ALTERNATORS. ACCORDING TO MY VIN, I HAVE THE 180 AMP ALTERNATOR AND I FEEL THIS RECALL APPLIES TO THE 180 AMP ALTERNATORS AS WELL BUT IT ISN'T LISTED. I HAD TO GET IT REPLACED AND ENDED UP SPENDING OVER $900 ON SOMETHING I THINK SHOULD HAVE BEEN PART OF THIS PARTICULAR RECALL GIVEN THE SPECIFICS OF THIS RECALL AND THE MATCHING SYMPTOMS OF MY BURNT UP ALTERNATOR. THANK FOR ANY INFORMATION YOU CAN PROVIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956870February 24, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
LOW BATTERY LIGHT CAME ON WHILE DRIVING 35 MPH, AND TWO MILES LATER THE MAJORITY OF DASHBOARD LIGHTS CAME ON. SIMULTANEOUSLY, A CONSTANT BEEPING BEGAN AND WIPERS TURNED ON. THE SCARY PART IS THAT WITHIN SECONDS, I LOST POWER STEERING AND BRAKES DID NOT WORK CORRECTLY. THE ROAD I WAS DRIVING WAS PRECARIOUS, WINDY, AND DID NOT HAVE A SHOULDER. I CONTINUED AT MINIMAL SPEED AROUND THE CURVES FOR LESS THAN A MILE, LOOKING FOR A SAFE PLACE TO PULL OVER. VERY SOON, THE CAR ACCELERATOR STOPPED AND THE CAR DIED. I MANAGED TO PULL THE CAR ONTO THE SIDE OF THE ROAD (TOOK EFFORT WITHOUT POWER STEERING). TERRIBLE AND SUDDEN EXPERIENCE. NOT ENOUGH WARNING TO GET THE CAR SERVICED BEFORE COMPLETE ELECTRONIC AND VEHICLE SHUTDOWN OCCURRED. THANKFUL THAT NO OTHER VEHICLES WERE AROUND DURING THE INCIDENT, AS I AM CONFIDENT I DID NOT HAVE SAFE CONTROL OF THE VEHICLE DURING THIS TIME. TOWED VEHICLE TO SAFETY. MECHANIC TESTED AND DISCOVERED THAT ALTERNATOR FULLY SHORTED AND BATTERY WAS COMPLETELY DEAD (UNABLE TO RECHARGE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956346February 22, 2017
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. ...UPDATED 03/31/17 *BF UPDATED 05/05/2017 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955730February 21, 2017
SEATS
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER STARTING THE VEHICLE, THE FRONT PASSENGER SIDE ACTIVE RESTRAINT HEADREST SUDDENLY EXPLODED WHILE THE PASSENGER WAS SEATED. FRAGMENTS OF THE HEADREST WERE SCATTERED DURING THE INCIDENT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 69,000. ...UPDATED 03/15/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947088January 23, 2017
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945932January 18, 2017
ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STARTED TO SMOKE FROM THE UNDERNEATH THE HOOD AND THE INSIDE OF THE VEHICLE WAS QUICKLY FILLED WITH SMOKE. THE CONTACT STATED THAT THERE WAS NO WARNING. THE VEHICLE LOST ALL POWER AND SHUT DOWN COMPLETELY AND WAS LEFT AT THE INTERSECTION. THE CONTACT STATED THAT THE SMOKE SUBSIDED AND THE VEHICLE WAS TOWED BY A TOW TRUCK TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A DEALER WHERE THE VEHICLE FAILED TO BE INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TOLD THE DEALER NOT TO TOUCH THE VEHICLE UNTIL A JEEP SPECIALIST INVESTIGATED THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS LEFT AT THE DEALER'S BUT NO ONE CONTACTED HIM. THE FAILURE MILEAGE WAS 80,000. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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