Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10557446December 27, 2013
AIR BAGS, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
AIRBAG LIGHT IS ON , TOOK VEHICLE TO JEEP DEALER TO DIAGNOSE PROBLEM AND WAS TOLD THAT THERE IS A PROBLEM WITH THE CONTROL MODULE AS PER NHTSA ID # 12V527000 HOWEVER WAS TOLD BY CHRYSLER AS OF DATE HAS A NO FIX SOLUTION FOR THE PROBLEM TO JUST KEEP DRIVING THE VEHICLE UNTIL A FIX IS FOUND , SO MY COLLEGE AGE SON IS NOW DRIVING A VEHICLE WITH FAULTY AIRBAGS. I ASKED THEM WHY THEY COULD NOT REPLACE THE FAULTY MODULE WITH A NEW ONE UNDER THIS RECALL ( 12V527000 ) AND WAS TOLD NO UNLESS I PAID FOR IT AND THAT CHRYSLER WOULD NOT PAY FOR IT AS REPLACEMENT IS NOT WHAT IS STIPULATED IN THE RECALL FOR WHICH THEY HAVE NO FIX . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556728December 23, 2013
AIR BAGS
SUBMISSION FROM CONSTITUENT RE RECEIVING A RECALL NOTICE FOR HIS JEEP GRAND CHEROKEE AROUND TWO (2) YEARS AGO AND THE PROBLEM HAS NOT BEEN RESOLVED. *SMD WHEN THE CONSUMER ARRIVE AT THE DEALER, HE WAS INFORMED THE PART WAS NOT AVAILABLE, DESPITE IT BEING CONFIRMED ON THE TELEPHONE WEEKS PRIOR. THE RECALL WAS FOR THE AIR BAG LIGHT. THE CONSUMER STATED THE AIR BAG LIGHT WAS ALWAYS ON, AN HE FEARED IT WOULD DEPLOY AT ANY TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557019December 23, 2013
AIR BAGS
I RECEIVED A RECALL NOTICE MORE THAN A YEAR AGO #M35/NHTSA 12V-527 REGARDING THE ORC MODULE, BUT STILL HAVE NOT BEEN CONTACTED BY JEEP. WHEN I CONTACTED MY DEALER, THEY SAID THAT THEY DID NOT HAVE THE PART YET. *TR THE RECALL NOTICE SAID TO CONTACT THIS ADDRESS IF IT WAS NOT REPAIRED IN A REASONABLE AMOUNT OF TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10556558December 18, 2013
AIR BAGS
I WAS SENT NOTICE 6 MONTHS OR SO AGO, AND HAVE CALLED KIMBERLY CHRYSLER 3 TIMES WITH REGARD TO THE SAFETY RECALL FOR THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE. I WAS TOLD THAT I WOULD HEAR FROM JEEP AS TO WHEN THIS WOULD BE TAKEN CARE OF. I READ ON THE CHRYSLER RECALL PAPER THAT IF I DID NOT GET THIS TAKEN CARE OF TO REPORT THIS TO YOU. I WOULD LIKE TO HAVE THIS TAKEN CARE OF, AND I AM VERY UPSET THAT THE DEALERSHIP DOES NOT THINK THAT MY JEEP IS IMPORTANT ENOUGH TO HANDLE THIS MATTER. PLEASE ADVISE. [XXX]I CAN'T ALWAYS USE THE PHONE SINCE I AM A STROKE SURVEYOR. THANK YOU SO VERY MUCH AND I LOOK FORWARD TO HERDING FROM YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10555445December 10, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE ON BACK ORDER AND NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE DECEMBER 2013. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554822December 4, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE AIR BAG LIGHT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE AIR BAG CONTROL MODULE WAS DAMAGED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554829December 4, 2013
AIR BAGS
TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12-30-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554366December 2, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE STARTING THE IGNITION, THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED CONTINUOUSLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553675November 25, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IN NOVEMBER 2012, HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553440November 25, 2013
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD WHEN THE CONSUMER ARRIVED AT THE DEALER, HE WAS INFORMED THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553385November 20, 2013
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED HE RECEIVED THE RECALL NOTICE ONE YEAR AGO. HE VISITED THE CHRYSLER DEALER TWICE, ONLY TO BE TOLD THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553086November 20, 2013
AIR BAGS
CHRYSLER ISSUED A RECALL ON THE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE (SAFETY RECALL M35/NHTSA 12V-527 IN NOV OF 2012. OWNERS WERE NOTIFIED OF THE RECALL IN JAN OF 2013. AS OF TODAY NOV 20, 2013, ACCORDING TO MY LOCAL DEALER, CHRYSLER STILL HAS NOT MADE PARTS AVAILABLE TO MAKE THE REPAIR. THIS IS UNACCEPTABLE FOR A DEFECT THAT ACCORDING TO THE RECALL COULD CAUSE "INADVERTENT DEPLOYMENT OF THE AIRBAGS AND MAY INCREASE THE RISK OF INJURY AND THE POSSIBILITY OF A VEHICLE CRASH." IN ADDITION IN AUGUST OF THIS YEAR MY AIR BAG WARNING LIGHT CAME ON AND THE DEALER DETERMINED THAT THE VEHICLE REQUIRED REPLACEMENT OF THE AIR SYSTEM OCCUPANT RESTRAINT CONTROL (ORC) MODULE. CHRYSLER REFUSED TO PAY FOR THE REPAIR EVEN THOUGH THE RECALL SPECIFICALLY STATES THAT THE ORC MODULE "HAS A SMALL CHANCE OF EXPERIENCING AN ELECTRICAL OVERSTRESS CONDITION. SHOULD THIS OVERSTRESS CONDITION OCCUR, IT COULD DAMAGE ONE OF THE ORC'S COMPUTER CHIPS. A DAMAGED CHIP COULD CAUSE THE AIR BAG LIGHT TO ILLUMINATE..." I HAD TO PAY OUT-OF-POCKET $620.89 FOR THE REPAIR, WHICH CHRYSLER AGAIN REFUSED TO REIMBURSE ME AFTER MY FOLLOW UP ATTEMPTS TO SEEK REIMBURSEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553139November 20, 2013
AIR BAGS
AIRBAG WARNING INDICATOR ILLUMINATED AT VEHICLE START UP. INDICATOR REMAINS ON CONTINUOUSLY AS DESCRIBED UNDER NHTSA 12V-527. DEALER STATED ON 6/13/13 THAT JEEP HAS NO FIX FOR THIS ISSUE AND HAS NO INTENTION OF CORRECTING THIS ISSUE IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552770November 18, 2013
AIR BAGS
AIR BAG LIGHT ON HAD DEALER DIAGNOSE AS "RIGHT FRONT IMPACT SENSOR" I HAVE BEEN LOOKING TO BUY A JEEP AND THIS WAS THE THIRD ONE I HAD LOOKED AT WITH AN AIRBAG LIGHT ON I THINK THE SENSOR IS FAULTY AND SHOULD BE RECALLED FOR THE SAFETY OF DRIVERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552487November 15, 2013
AIR BAGS
A VEHICLE RECALL NOTICE WAS RECEIVED 13 MONTHS AGO ADVISING OF IMMINENT AIRBAG DEPLOYMENT IN VEHICLES WHICH HAVE AIRBAG WARNING LIGHTS ON. THIS DESCRIPTION FITS MY VEHICLE. OVER 13 MONTHS LATER, AND NONE OF THE JEEP DEALERSHIPS IN THE DENVER AREA HAVE EVER RECEIVED PARTS FOR THIS REPAIR. I WOULD LIKE TO FILE A COMPLAINT AGAINST CHRYSLER REGARDING THE FAILURE TO FIX RECALLED UNITS. 13 MONTHS IS A BIT EXTREME. AND ON TOP OF THAT, NEW RECALLS HAVE SINCE BEEN ANNOUNCED REGARDING THE PLASTIC FUEL TANK. I DOUBT THAT I'LL EVER SEE THAT REPAIR... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551316November 13, 2013
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG CONTROL MODULE RECALL NOTICE AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED IT HAS BEEN ONE YEAR, SINCE THE AIR BAG RECALL WAS ANNOUNCED AND CHRYSLER HAS YET, TO REMIT COMPENSATION. IN JUNE OF 2012, THE AIR BAG WARNING LIGHT ILLUMINATED AND IT REMAINED LIT WHENEVER, THE VEHICLE WAS DRIVEN. THE CODE IN THE ECM SHOWED THAT THERE WAS AN ISSUE WITH ONE OF THE SENSORS FOR THE ORC MODULE. AS THERE WAS NO ALTERNATIVE, THE CONSUMER WAS FORCED TO REPLACE THE DEFECTIVE MODULE WITH A NEW UPDATED MODULE. THE CONSUMER SUBMITTED HIS ORIGINAL RECEIPT AND PROOF OF PAYMENT BY MAIL TO CHRYSLER AS INSTRUCTED. RATHER THAN RECEIVING THE REIMBURSEMENT WITHIN 60 DAYS AS WRITTEN IN THE NOTICE, HE WAS INSTEAD CONTACTED BY CHRYSLER WHO REFUSED TO PAY FOR THE REPLACEMENT. HE WAS INFORMED THAT SINCE THE SUPPLEMENTAL JUMPER HARNESS WAS NOT YET AVAILABLE THEY WOULD BE UNABLE TO COMPENSATE HIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551128November 6, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT ALSO MENTIONED THAT WHILE DRIVING 75 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED TEN TIMES. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550920November 5, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND WAS ALSO UNABLE TO PROVIDE AN ARRIVAL DATE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550948November 5, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PART FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) WAS NOT AVAILABLE AND AN ARRIVAL DATE COULD NOT BE GIVEN. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 1/07/14*LJ THE CONSUMER STATED AS OF NOVEMBER 2013 THE PARTS TO REPAIR THE AIR BAG WERE STILL UNAVAILABLE. UPDATED 1/22/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550809November 4, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JANUARY OF 2013. THE CONTACT STATED THAT HE HAD EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THE PART AVAILABILITY DATE WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 92,000 AND THE CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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