Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11023012September 13, 2017
ELECTRICAL SYSTEM
I HAVE RECEIVED A SAFETY RECALL NOTICE FOR MY VEHICLE WHICH EXPLAINS THAT THERE IS A DEFECTIVE PART THAT WOULD IMPOSE A HAZARD TO MYSELF AND OTHER OCCUPANTS SAFETY AND THAT IT IS EXTREMELY IMPORTANT TO TAKE STEPS TO REPAIR MY VEHICLE, HOWEVER THE MANUFACTURER HAS NO CURRENT REMEDY SINCE THERE ARE NO PARTS AVAILABLE AND CANNOT PROVIDE ME WITH A SPECIFIC DATE FOR WHEN THE PARTS WILL BECOME AVAILABLE. I DO NOT FEEL SAFE DRIVING THE VEHICLE AND FEEL THAT THE MANUFACTURER SHOULD PROVIDE A SAFE VEHICLE REPLACEMENT UNTILL THEY ARE ABLE TO REPLACE THE DEFECTIVE PART(S)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022734September 11, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VALLEY CHRYSLER DODGE JEEP AT (540) 213-8800 (320 LEE JACKSON HWY, STAUNTON, VA 24401) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022271September 8, 2017
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
WHEN PULLING OUT OF DRIVEWAY, FOOT BRAKE WAS APPLIED BUT ACCELERATOR REVVED UP AND CAR LURCHED FORWARD INTO TRAFFIC..BARELY AVOIDED AN ACCIDENT. THIS IS A SERIOUS SAFETY ISSUE. CONTACTED ORIGINAL DEALER WHO SAID THIS WAS NOT A RECALL ITEM AND WAS DISMISSIVE. I REQUESTED THAT MY COMPLAINT BE PUT ON FILE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022209September 7, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY JEEP HAS REPEATEDLY SHUTTERED AND STALLED WHEN STARTING, BOTH BEFORE AND AFTER THE TIPM RECALL WAS SERVICED. THE LOCKS ALSO POP ON AND OFF REPEATEDLY AND WON'T STOP. THE REAR TAIL LIGHT BULBS HAVE HAD TO BE REPLACED MULTIPLE TIMES (IN EXCESS OF 4 TIMES). THERE IS ALSO A LONG GROAN THAT HAPPENS WHEN IDLING AND SOMETIMES WHEN DRIVING. THE CAR HAS BEEN UNABLE TO START PROPERLY AND SHAKES VIOLENTLY BEFORE JUST COMPLETELY SHUTTING ITSELF OFF WITHOUT PROMPT. I HAVE ASKED JEEP ABOUT IT 3X AND THEY HAVE DONE NOTHING TO ASSIST OTHER THAN PERFORM THE RECALL AFTER MAKING ME WAIT SEVERAL MONTHS FOR THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022216September 7, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE DRIVER COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND LATER TOWED TO NATIONAL DODGE (223 N MARINE BLVD, JACKSONVILLE, NC 28546, PHONE: (910)347-3777). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO PART AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021525September 5, 2017
ELECTRICAL SYSTEM
WHILE DRIVING ON A CITY STREET, ALL INDICATORS ILLUMINATED ON THE DASH & THE WINDSHIELD WIPERS CAME ON. THE VEHICLE STALLED AND WOULD NOT START BACK UP. JEEP WAS TOWED TO THE OWNER'S HOME. MECHANIC FOUND FAULTY ALTERNATOR. CAR STILL DID NOT START WITH REPLACEMENT ALTERNATOR. THE COMPUTER WAS FAULTY AS WELL. AFTER NEARLY 4 MONTHS OF REPAIRS, THE WIRING HARNESS WAS REPLACED, NEW COMPUTER INSTALLED, AND THE NEW ALTERNATOR, THE VEHICLE STARTED. CURRENTLY, THE CAR CREATES A STRANGE NOISE WHILE DRIVING & IT STRUGGLES TO START. NO RECALL WAS LISTED TO THIS SPECIFIC VIN UNTIL 2 DAYS AFTER GETTING THE CAR BACK FROM THE SHOP (ONLY ON THE MOPAR & NHTSA SITE.) (17V-435)(T36). OWNER HAS NOT BEEN NOTIFIED OF THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021107September 1, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). WHILE DRIVING 45 MPH, THE BATTERY WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO ASTORG DODGE CHRYSLER JEEP (1501 7TH ST, PARKERSBURG, WV 26101, (304) 485-8585) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ALTERNATOR NEEDED TO BE REPLACED; HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 42,004. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020500August 30, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
STALLING AND FAILING TO START (STARTER KEEPS CRANKING BUT NEVER TURNS OVER)LEAVING ME STRANDED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020283August 29, 2017
ELECTRICAL SYSTEM
ALTERNATOR CAUGHT FIRE, HEAVY SMOKE MINUTES AFTER THE BATTERY WARNING LIGHT ILLUMINATED ON DASH. WAS ABLE TO CONTAIN FIRE TO ALTERNATOR WITH WATER HOSE. MULTIPLE ELECTRICAL PROBLEMS NOW NOTED IN CAR, UNABLE TO SHIFT FROM PARK, CAR WILL NOT START. CAR ALSO STATING "PUSH CLUTCH TO START" ON DASH, VEHICLE DOES NOT HAVE A CLUTCH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11019939August 27, 2017
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
AS THE VEHICLE IS PARKED, IT DOES NOT MATTER FOR 5 MINUTES OR 5 HOURS, WHEN THE START BUTTON IS DEPRESSED THE ENGINE TURNS OVER, BUT DOES NOT START. WHEN ATTEMPTED A SECOND TIME, IT WILL TURN OVER CONTINUSLY FOR 20 SECONDS, AND FAIL TO START. THE PROBLEM MY PERSIST FOR MANY ATTEMPS, OR MAY RECTIFY ITS SELF AND START.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018818August 22, 2017
ELECTRICAL SYSTEM
WHILE DRIVING MY 2013 JEEP GRAND CHEROKEE ON A BUSY 4 LANE HIGHWAY MY ALTERNATOR FAILED, RESULTING IN THE ENGINE STALLING. I HAD NO STEERING, NO BRAKES, NO CONTROL OVER THE CAR WHATSOEVER. FORTUNATELY I WAS GOING UP A HILL AND THE CAR CAME TO A STOP WITHOUT ANYONE BEING INJURED! I COULD HAVE BEEN KILLED. THE DEALER IS SAYING THAT RECALL P60 - WHICH COVERS EXACTLY WHAT HAPPENED TO MY CAR - DOES NOT COVER MY CAR BECAUSE I HAVE A 180 AMP ALTERNATOR INSTEAD OF A 160 AMP, WHICH IS COVERED BY THE RECALL. HOW CAN CHRYSLER GROUP LIMIT THE RECALL BY THE AMPS WHEN CLEARLY THIS IS WHAT HAPPENED TO WITH MY 2013 JEEP GRAND CHEROKEE??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016394August 20, 2017
FUEL/PROPULSION SYSTEM, STEERING, SUSPENSION
BOUGHT MY CAR FROM PARKS FORD OF WESLEY CHAPEL ON 7/16/17. 2 DAYS LATER, THE CAR HAD TROUBLE STARTING.MY MECHANIC LOOKED IT OVER. IT HAD A POWER STEERING RACK LEAK AND EMBEDDED DIRT UNDERNEATH ITS CARRIER. BROUGHT CAR BACK TO FORD. THEY FOUND NOTHING. CALLED AGAIN BECAUSE OF SAME PROBLEM. WAS TOLD BY MANAGER DUBER TO TRY LOCKING AND UNLOCKING CAR TO ENGAGE STARTER. DID NOT WORK. BROUGHT TO JEEP. THEY FOUND THAT A RECALL ON THE RELAY TO THE FUEL PUMP WAS NEVER FIXED. THEY ALSO SAID THE FRONT SHOCKS WERE BLOWN AND LEAKING AND NOT COVERED UNDER WARRANTY. WARRANTY COMPANY SAID THAT CAR HAD PREEXISTING CONDITIONS AND SHOULD HAVE NEVER LEFT THE DEALERSHIP. THEY REFUSED TO FIX IT. THIS GREAT PRICE WAS FALSE REPRESENTATION AND MISLEADING. I NEVER WOULD HAVE BOUGHT THE CAR KNOWING IT NEEDED ALL OF THIS WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011878July 31, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WILL NOT START. KEEP PRESSING AND TRYING AND FINALLY WILL START AFTER A COUPLE OF TRIES. DOES ATTEMPT TO TURN OVER BUT WILL NOT START. DEALERSHIP CANNOT FIND ANYTHING WRONG. CAR WAS ALWAYS IN PARK AND STATIONARY. SEEMS TO HAPPEN AFTER TRYING TO RESTART AFTER SHORT PERIODS OF TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11011519July 30, 2017
ELECTRICAL SYSTEM
MY JEEP HAD THE FUEL PUMP RELAY CHANGED TO AN EXTERNAL TYPE AS PART OF PREVIOUS RECALL NHTSA 15V-115. I'M NOT SURE OF THE DATE AS IT WAS DONE PRIOR TO US BUYING THE VEHICLE. THE NEW EXTERNAL RELAY STARTED TO FAIL IN JULY 2017. IN HEAT SOAKED CONDITIONS, THE RELAY WOULD FAIL TO ACTIVATE. THE ONLY TIME THIS OCCURRED WAS DURING ENGINE START WHILE BEING STATIONARY IN A PARKING LOT. THE ENGINE WOULD START THEN STALL WITHIN FIVE SECONDS. I REPLACED THE RELAY AND TESTED THE OLD ONE. WHEN THE OLD RELAY IS WARM, I VERIFIED THAT IT DOESN'T ACTIVATE 100% OF THE TIME. THE RELAY PART NUMBER IS G8JN-1C6T-F-R-DC12. WE NEVER HAD A FAILURE WHEN THE VEHICLE WAS IN MOTION. I'M SUBMITTING THIS COMPLAINT SO NHTSA HAS AWARENESS OF THE RELAY THAT WAS INSTALLED. IT IS NOT A ROBUST RELAY WHICH MAY HAVE OTHER FAILURE MODES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010965July 27, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE OBSERVED THAT TRANSMISSION COOLANT FLUID WAS LEAKING FROM THE FROM OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND THEY ADVISED THE CONTACT THAT NO OPEN RECALLS WERE OPEN FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010437July 25, 2017
AIR BAGS, SEATS, UNKNOWN OR OTHER
I WAS DRIVING ON THE HIGHWAY AND SUDDENLY I WAS HIT IN THE BACK OF THE HEAD. AT FIRST I THOUGHT I WAS HIT BY ANOTHER CAR BUT I LOOKED AROUND AND THERE WAS NO CARS AROUND. I PULLED OVER AND LOOKED AT MY HEADREST AND IT EXPLODED AND HIT ME IN THE HEAD. I CALLED AND BROUGHT MY CAR IN TO JEEP WHO SAID IT WAS THE ACTIVE HEAD RESTRAINT AND IT IS SET TO GO OFF DURING AN ACCIDENT. I TOLD THEM I WAS NOT IN ANY ACCIDENT. I THEN CALLED JEEP DIRECTLY WHO TOLD ME THEY WOULD INVESTIGATE THE ISSUE AND THAT I SHOULD LEAVE MY CAR AT JEEP. THAT WAS 3 WEEK AGO. ALL OF MY ATTEMPT TO CONTACT JEEP TO HAVE THEM RECTIFY THE ISSUE AND REPLACE MY HEADREST HAVE GONE NO WHERE. I HAVE NOT RECEIVED ANY CALL BACKS AND EVERY TIME I CALL THEM THEY TELL ME THERE IS NOTHING THEY CAN DO EXCEPT WAIT UNTIL I AM CONTACTED BY JEEP. THIS IS A BIG SAFETY ISSUE AS I COULD HAVE RUN OFF THE ROAD AN CRASHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005092July 13, 2017
AIR BAGS, SEAT BELTS
I BOUGHT THE CAR LESS THAN A YEAR AGO. THE CAR IS A 2013. THE AIRBAG LIGHT CAME ON. I WENT TO THE DEALERSHIP TO HAVE IT CHECKED. THEY INFORMED ME THE PASSENGER SEAT BELT NEEDS TO BE REPLACED. THIS SEEMS RIDICULOUS CONSIDEING THE CAR IS LESS THAN 5 YEARS OLD. I ENDED UP HAIGB TO PAY OVER $300 FOR A NEW PASSENGER SEAT BELT INCLUDING INSTALLATION. WHAT WOULD HAVE HAPPENED HAD I GOT INTO AN ACCIDENT? WHY IS SUCH A NEW SEAT BELT FAILING? SHOULD I WORRY THAT MY DRIVER'S SEAT BELT WILL FAIL AS WELL? IT DOESN'T SEEM THIS SHOULD BE HAPPENING ON SUCH A NEW CAR. I AM HAPPY TO PROVIDE REPAIR RECEIPTS AS REQUESTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003715July 7, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
MY CAR IS CURRENTLY AT 76K MILES. SINCE AROUND 20K MILES, MY CAR HAS HAD ISSUES WITH STARTING THAT HAPPENS INTERMITTENTLY, SLOW/NO RESPONSE FROM PUSH BUTTON START, SLOW/NO RESPONSE WITH SMART ENTRY SYSTEM WHEN LOCKING/UNLOCKING DOORS. ALL OF THESE ISSUES ARE VERY INTERMITTENT. TO GO INTO MORE DETAIL ABOUT THE STARTING ISSUE, THE CAR WOULD START COMPLETELY, BUT THEN SHORTLY AFTER THE RPM WOULD DROP TO 0 AND THE ELECTRICAL COMPONENTS WOULD STAY ON. WHEN TRYING TO PUSH THE START BUTTON AGAIN, IT WOULD TRY TO CRANK FOR 15 SECONDS. IT'S NECESSARY TO COMPLETELY POWER OFF THE CAR TO PROPERLY START THE CAR. SOMETIMES THE ISSUE PRESENTS ITSELF IMMEDIATELY AFTER. THESE ISSUES HAPPEN WITH BOTH KEY FOBS EVEN AFTER SWITCHING TO FRESH BATTERIES. I'VE TAKEN IT TO JEEP DEALERSHIP 4-5 TIMES WITH NO RESOLUTION. THEY HAVE REPLACED THE FUEL PUMP RELAY TWICE FOR ATTEMPT TO RESOLVE STARTING ISSUE. THEY WERE NEVER ABLE TO DUPLICATE OR NO CODES WOULD PRESENT THEMSELVES. I HAVE STRONG SUSPICION OF THE TIPM (TOTALLY INTEGRATED POWER MODULE) FAILING, WHICH IS APPROXIMATELY $1200 TO REPLACE. EVEN THOUGH I HAVE THE EXTENDED WARRANTY, JEEP WILL NOT REPLACE UNTIL DUPLICATED. I EVEN LEFT THE CAR AT JEEP FOR A WEEK ONE OF THOSE VISITS. THE ISSUES HAPPEN ALMOST EVERY OTHER DAY OR ON A VERY BAD WEEK, EVERY DAY THE CAR IS USED. JEEP CUSTOMER SERVICE IS VERY POOR AND I'VE BEEN STUCK WITH THIS ISSUE FOR WAY TOO LONG. THE STARTING ISSUE EVEN HAPPENED TODAY, TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002658July 1, 2017
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DASH INDICATOR LIGHTS AND WIPERS COME ON RANDOMLY WHILE DRIVING. VEHICLE WON'T START ON MULTIPLE OCCASIONS AFTER SHUTTING OFF. TACHOMETER AND ANALOG TEMP GAUGE ARE APPROX. 90 DEGREES OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001446June 26, 2017
ELECTRICAL SYSTEM
I WAS DRIVING MY VEHICLE, WHEN ALL OF THE SUDDEN THE VEHICLE'S DISPLAY PANEL STARTED TO FLASH VARIOUS MESSAGES (I.E. PARK BRAKE ASSIST, SAFETY BELT, BATTERY, ETC.). WHILE THIS HAPPENED, THE VEHICLE BEGAN TO LOOSE POWER AND I WAS ABLE TO CRUISE SLOWLY INTO A PARKING LOT, IN WHICH IT CREPT INTO A COMPLETE STOP. I TURNED OFF THE VEHICLE AND ATTEMPTED TO TURN IT BACK ON AND IT WOULD NOT CRANK NOR WOULD ANY LIGHTS TURN ON. I HAD A FRIEND TRY AND JUMP THE VEHICLE BUT IT WOULD NOT HOLD A CHARGE, AND THERE WAS AN ELECTRICAL SMELL COMING FROM THE ALTERNATOR. THE VEHICLE WAS THEN TOWED AND BROUGHT TO A JEEP DEALERSHIP, WERE THEY HAD DIAGNOSED THAT THE ALTERNATOR WAS BAD AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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