Jeep Grand Cherokee Complaints (2004)

1,295 consumer complaints on file.

#10588383May 14, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH THE ENGINE STALLED. THE MANUFACTURER WAS NOT NOTIFIED. THE PRIVATE MECHANIC STATED THE DIAGNOSIS WAS FAILED TC FOR LOSS OF CRANK SENSOR SIGNAL TO THE PCM. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 140,000. UPDATED 7/30/14*CN UPDATED 8/28/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10585445April 29, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584291April 22, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE. THE CONTACT STATED THAT THE TEMPERATURE CONTROL MALFUNCTIONED. THE CONTACT MENTIONED THAT HE INSPECTED THE VEHICLE AND FOUND THAT THE WIRING HARNESS AND CONNECTOR WERE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 246,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583846April 20, 2014
SERVICE BRAKES, ENGINE, ELECTRONIC STABILITY CONTROL (ESC)
ON APRIL 14 20014 THE VEHICLE MENTIONED STALLED OUT ON MY GIRLFRIEND DRIVING DOWN THE ROAD.SHE WAS ABLE TO START IT BACK UP.ON 4-16-14 IT STALLED ON HER AGAIN WHILE DRIVING SHE WAS ABLE TO GET IT STARTED .ON THE 18 IT STALLED IN A PARKING LOT AT LUNCH BUT GOT IT STARTED AND AGAIN IN THE MIDDLE OF AN INTERSECTION AFTER WORK AND HAD TO HAVE IT TOWED HOME. WE JUST BOUGHT IT MARCH 11 SO I CONTACTED THE DEALER AND ARE SUPPOSED TO SPEAK TO HIM ON MONDAY. ON 4-20-14 I WAS WITH HER AND IT STALLED OUT ON HER 3 TIMES DURING OUR TRAVELS OF APPROXIMATELY 30 MILES. WHEN THIS HAPPENS ALL POWER TO CONTROL THE VEHICLE SAFELY IS LOST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10583314April 17, 2014
UNKNOWN OR OTHER
PLASTIC SURROUNDING DOOR HANDLES CRACKED. FIRST INCIDENT WAS ON RIGHT REAR DOOR. I ASSUMED MY CHILD WAS PLAYING ROUGHLY. SOON AFTER A SIMILAR CRACK APPEARED IN THE FRONT DOOR ON THE DRIVERS SIDE. NEXT CAME THE FRONT PASSENGER DOOR AND NOW ALL FOUR DOOR PANELS HAVE CRACKS IN THE PLASTIC SURROUNDING THE DOOR HANDLES. THE LEFT REAR DOOR CAN NOT BE OPENED FROM THE INSIDE AND THE RIGHT REAR DOOR DOES NOT OPEN CONSISTENTLY. I EXPECT IT TO FAIL COMPLETELY SOON. WHILE REVIEWING JEEP MESSAGE BOARDS I FOUND A LOT OF PEOPLE WITH 2005-2010 JEEPS HAVE EXPERIENCED SIMILAR FAILURES. MY DEALER, BOB BAKER JEEP IN CARLSBAD CA, SAYS THE DOORS ARE NOT COVERED AND SUGGESTED REPLACING THE ENTIRE PANEL ON EACH DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10582877April 15, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND WAS INFORMED BY THE DEALER AND MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/27/14*LJ UPDATED 07/2/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578330April 8, 2014
AIR BAGS
I HAVE BEEN TRYING FOR 6 MONTHS TO GET MY RECALL FIXED FOR THE OCCUPANT, RESTRAINT CONTROL MODULE FILTER CIRCUIT REPAIRED, GALEANA CHRYSLER IN COLUMBIA SC WILL NOT SCHEDULE ME FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577936April 7, 2014
FUEL SYSTEM, GASOLINE
I CANNOT BELIEVE THEY GOT OUT OF THE RECALL OF THE GAS TANKS FOR MY 2004 JEEP GRAND CHEROKEE. I BET YOU ARE ALL FILLING YOUR POCKETS AT OUR EXPENSE FOR THE 2ND TIME. DID WE NOT BAIL THEM OUT? ARE WE NOT PAYING FOR THAT? CHRYSLER JEEP IS A CRAPPY PRODUCT. NOT ONLY AM I DRIVING AN UNSAFE VEHICLE TRANSPORTING MY SICK MOTHER TO MANY DOCTOR APPOINTMENTS FOR HER CANCER, BUT NO ONE WANTS TO ACKNOWLEDGE IT. WHO IS ASLEEP AT THE WHEEL? I ALSO THINK THEY SHOULD BE INVESTIGATED REGARDING THE DESIGN OF MY JEEP FOR BUILDING IT SO ANY REPAIRS IN FRONT OF THE STEERING WHEEL REQUIRES A FULL DASH REMOVAL. JUST FOR THAT IT IS $1,000.00 NOT INCLUDING PARTS.MY ESTIMATE CAME TO $1,400.00 JUST TO REPLACE A HINGE AND A FLAP FOR THE HEAT ON THE PASSENGER SIDE.REALLY!! EVEN THE SERVICE TECHS AT JEEP DEALERS THINK IT WAS BUILT THAT WAY TO MAKE MONEY IN THE SERVICE DEPT. THEY SAY THEY WOULD NEVER BUY THIS PRODUCT, AND THEY WORK FOR JEEP. CRAPPY DESIGN, CHEAP PRODUCT. EVERYTHING IS MADE OF PLASTIC. SHUT THEM DOWN!! THEY CAN BUY MY JEEP BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577451April 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE.THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 ( AIR BAGS ) IN DECEMBER 2012. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT HE HAD NOT EXPERIENCED THE FAILURE. THE MANUFACTURER WAS NOTIFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576891April 2, 2014
EXTERIOR LIGHTING
I HAVE REPLACED THE REAR PASSENGER TAIL LIGHT MULTIPLE TIMES. THE LIGHT WILL NOT ILLUMINATE WITH A NEW BULB. THE REAR PASSENGER WINDOW REGULATOR HAS BECOME UNGROUNDED MULTIPLE TIMES. THERE IS NO POWER ON THE PASSENGER SIDE OF THE CAR. I HAVE SPOKEN TO MULTIPLE JEEP OWNERS WITH MODELS OF THE SAME MAKE AND MODEL AND THEY HAVE HAD THE SAME ISSUE OF SORTS. I HAD CONTACTED JEEP AS WELL, ONLY TO BE TOLD THE VEHICLE IS OLD. I PURCHASED THE CAR 9/2007 AND WITHIN ONE MONTHS TIME THE REGULATOR DIED AND WAS REPAIRED. THE VEHICLE WAS 3 YEARS OLD. THE REGULATOR ON THE SAME WINDOW FAILED AND THE TAILLIGHT BEGAN TO MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575836March 31, 2014
ELECTRICAL SYSTEM
THE INTERIOR LIGHTS STAYED ON. AND ALL GUAGES ON DASH WERE MOVING IRRATICALLY. AFTER GOOGLE SEARCHING, I FOUND THAT SEVERAL PEOPLE WITH THE 2004 CHEROKEE HAVE PROBLEMS WITH WIRES IN THE DRIVER DOOR BREAKING. WE CHECKED THE WIRES IN THE DRIVER DOOR BOOT AND THE BLACK WIRE WAS BROKE. FIXED THAT PROBLEM. NOW THE WIRES IN BOTH FRONT AND AND REAR DOORS DRIVER AND PASSENGER ARE BROKEN. REAR SPEAKERS DO NOT WORK, WINDOWS DO NOT ROLL DOWN, AND DOORS DO NOT LOCK. SENSOR FOR INTERIOR LIGHT ON REAR PASSENGER DOOR DO NOT WORK. WINDOW IS PARTIALLY DOWN AND NO WAY TO PUT BACK UP. MY DRIVER SEAT IS MAKING A ROCKING MOVEMENT THAT JUST RECENTLY STARTED. THIS IS THE WORST VEHICLE I HAVE OWNED BY FAR. I HAVE NEVER HAD TO REPLACE ALL THAT I HAVE IN A VEHICLE. THIS YEAR AND MODEL JEEP HAS ALOT OF ISSUES THAT CHRYSLER DOESN'T WANT TO AKNOWLEDGE. THEY NEED TO BE INVESTIGATED FURTHER. I JUST CALLED THE CUSTOMER SERVICE FOR JEEP AND THEY SAID THERE ARE NO RECALLS FOR MY JEEP, AND THEY HAVE NEVER HAD ANY COMPLAINTS THAT I TOLD THEM ABOUT. DO THEY JUST IGNORE THE CONSUMER OR NOT WANT TO ADMIT THEIR ERRORS IN THIS MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569281March 14, 2014
TRAILER HITCHES, FUEL SYSTEM, GASOLINE
I WOULD JUST LIKE TO KNOW ABOUT VEHICLE WITHOUT A TRAILER HITCH TO PROTECT PEOPLE FROM BEING HIT FROM BEHIND AND MAYBE AFIRE. AND WHAT N.H.T.S.A. IS GOING TO DO ABOUT THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568645March 11, 2014
VISIBILITY/WIPER
THE AC/HEATER BLENDER DOOR HAS BROKEN, AND IT DOES NOT ALLOW THE HEATER TO WORK PROPERLY AND IN RETURN DOES NOT ALLOW THE HEATER TO COMPLETELY DEFROST THE WINDSHIELD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567635March 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000(AIR BAGS) WAS RECEIVED IN JANUARY OF 2013 AND THE PARTS WERE STILL NOT AVAILABLE. THE CONTACT HAD NOTIFIED THE DEALER AND THE MANUFACTURER SEVERAL TIMES IN REFERENCE TO THE PROBLEM BUT NO SOLUTION WAS BEEN OFFERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566934March 4, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT HAD THE VEHICLE REPAIRED BY AN AUTHORIZED DEALER UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ). AFTER THE REPAIRS, THE WINDSHIELD WIPERS WOULD NOT TURN OFF, AND THE HEADLIGHTS WOULD RANDOMLY TURN ON AND OFF RECURRINGLY. THE VEHICLE WAS TAKEN BACK FOR A DIAGNOSTIC TEST WHERE THE INDEPENDENT MECHANIC DIAGNOSED THAT THE INNER BODY MODULE NEEDED TO BE REPLACED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567019March 4, 2014
AIR BAGS
AIRBAG & SEATBELT WARNING LIGHTS WILL NOT GO OUT. HAVE COMPLAINED TO CHRYSLER-JEEP, BUT THEY DO NOT WANT TO INCLUDE PROBLEM SOLUTION UNDER RECALL.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566238February 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WAS TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE. UPDATED 3/28/14*CN UPDATED 04/22/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566085February 26, 2014
AIR BAGS
I AM E-MAILING INJURING ABOUT THE RECALL FOR JEEPS AIRBAG. THE JEEP DEALERSHIP IN MY CITY DOES NOT HAVE THE RECALL PIECE BUT HAS CALLED AND SENT AN E-MAIL ABOUT HOW IMPORTANT IT IS TO GET THE RECALL DONE. WONDERING WHAT I SHOULD DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565079February 20, 2014
ENGINE
DRIVING INTERSTATE 95 DOING POSTED SPEED LIMIT SMOKE IS SEEN FROM REAR VIEW MIRROR BACK OF VEHICLE NO INDICATOR ENGINE LIGHTS REPORTED ANY TROUBLE ALL ENGINE GAUGES WERE SHOWING NORMAL STOPPED VEHICLE UNDER FRONT OF HOOD DRIVERS SIDE SMOKE LIFTED HOOD FLAMES STARTED SPREAD SO FAST JEEP WAS TOTALED IN FIRE MELTING TIRES FRAME MY SON WAS LUCKY TO GET OUT IN TIME. POLICE SAID YOU GOT OUT OF THAT, MOST OF THE FIRES I'VE COME ACROSS PASSENGERS WERE NOT THAT LUCKY. I WISH I COULD KNOW THE REASON WHY? SO THIS DOES NOT HAPPEN TO SOMEONE ELSE WHO MIGHT NOT BE THIS LUCKY TO WALK AWAY FROM THE VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10564925February 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL LETTER ONE YEAR AGO. THE DEALER AND THE MANUFACTURER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE FOR REPAIR. UPDATED 2/27/14*CN UPDATED 3/10/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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