Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10561677January 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE CONTACT ATTEMPTED TO HAVE THE VEHICLE REPAIRED AND HE WAS INFORMED THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PART UNAVAILABILITY. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP WAS AND REMAINED ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 142,000. UPDATED 05/28/14 MA THE CONSUMER STATED THE REPAIR WAS PERFORMED ACCORDING TO THE RECALL. THE AIR BIG LIGHT ILLUMINATED AFTER THE RECALL REPAIR. IT WAS ADVISED THAT THE VEHICLE NEEDED A NEW LEFT FRONT SENSOR. THE SENSOR WAS REPLACED. THE AIR BAG LIGHT REMAINED ILLUMINATED. THE CONSUMER DOES HAVE THE OLD PART. UPDATED 05/29/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561680January 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561685January 27, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561297January 24, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCE A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561227January 23, 2014
AIR BAGS
AIR BAG LIGHT ON. CAR WAS TAKEN TO CHRYSLER DEALER, PONCE BY PASS RD # 2 PONCE FOR RECALL M35/NHTSA 12V-527 THE CAR WAS AT DEALER 4 DAYS. THEY CALL US TO PICK UP CAR , PARTS WERE NO AVAILABLE AT THIS TIME. THEY EXPLAIN PARTS WILL BE ORDER. THEY TOLD US TO RETURN BACK ON DEC 20, 2013 , THEY HAD THE PARTS ON SITE. CAR WAS TAKEN TO DEALER BUT 9 HOURS LATER , THEY CALL TO PICK UP CAR . THEY RECEIVE THE WRONG PARTS. THEY WILL RE-ORDER PARTS AN WILL CALL FOR REPAIR / REPLACEMENT. AT TODAY'S DATE THEY HAD NOT PROVIDE SERVICE AND/OR CALL FOR SERVICE. A CALL WAS PLACED TODAY TO [XXX] TO REP. [XXX] . HE TOLD " CHRYSLER DOES NOT KNOWN HOW WILL BE FIX ". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561250January 23, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) WERE NOT AVAILABLE. THE FAILURE MILEAGE AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561136January 23, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ITS BEEN OVER A YEAR SINCE HE RECEIVED THE RECALL NOTICE NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HE WAS VERY CONCERNED ABOUT HIS SAFETY, SINCE HE WAS OPERATING THE VEHICLE WITH A RISK OF THE AIR BAG DEPLOYING. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THERE ARE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561040January 22, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE MANUFACTURER ADVISED THE PART WAS NOT AVAILABLE FOR REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560338January 17, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND ATTEMPTED TO HAVE THE VEHICLE REMEDIED. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REMEDY THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. ADDITIONALLY, THE CONTACT STATED THAT THE AIR BAG WARNING LAMP REMAINED ILLUMINATED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560349January 17, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. ADDITIONALLY, THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560403January 17, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE DEALER ADVISED THE CONTACT THAT THE PART WAS NOT AVAILABLE AND THAT THEY DID NOT KNOW WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559607January 13, 2014
SEATS
TL - THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SEAT HEATING ELEMENT OVER HEATED CAUSING A HOLE TO BURN THROUGH THE SEAT AND THE DRIVERS JACKETS. THE DRIVER SUSTAINED A MINOR BURN AS A RESULT OF THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT SEAT HEATER WAS FOUND TO BE BURNT AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER FAILED TO FIND A MANUFACTURER DEFECT AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN RECALL NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 126,881 AND THE CURRENT MILEAGE WAS 132,000. PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559675January 13, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND ATTEMPTED TO HAVE THE VEHICLE REMEDIED. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 5/4/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559346January 10, 2014
AIR BAGS
RECEIVED RECALL NOTICE FOR AIRBAG SYS OCCUPANT RESTRAINT CONTROL, HAVE CALLED NUMEROUS TIMES FOR UPDATE AND CONTINUE TO BE TOLD A FIX IS NOT YET AVAILABLE. IT IS NOW JAN 2014 AND STILL NO FIX, TELL ME WHAT IT IS GOING TO TAKE TO GET THIS DONE? WOULD CHRYSLER MANAGEMENT LET ONE OF THEIR FAMILY MEMBERS DRIVE ONE OF THE RECALLED VEHICLES? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559390January 10, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAG) AND THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559180January 9, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT HAD EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE. THE CONTACT MENTIONED THAT THE AIR BAG WARNING ILLUMINATED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559186January 9, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT MENTIONED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED INTERMITTENTLY. THE APPROXIMATE FAILURE MILEAGE WAS 160,000 AND THE CURRENT MILEAGE WAS 165,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559073January 8, 2014
AIR BAGS
TL - THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN NOVEMBER 2012. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558684January 6, 2014
AIR BAGS
IN DECEMBER OF 2012, WE RECEIVED A RECALL NOTICE FROM CHRYSLER REGARDING THE OCCUPANT RESTRAIN CONTROL (ORC) OF THE AIRBAG SYSTEM. THE AIRBAGS DEPLOY INADVERTENTLY WHEN OVER STRESSED. WE ARE FORTUNATE THAT THIS HAS NOT HAPPENED TO US ...YET! ON DECEMBER 16,2013, ONE YEAR LATER, I CALLED BOTH PAMBY'S CHRYSLER DEALERSHIP (WHERE WE TAKE OUR CAR FOR SERVICE) AND THE CORPORATE OFFICES FOR CHRYSLER TO REPORT THAT OUR AIRBAG LIGHT IS NOW ON PERMANENTLY. WE WERE AND ARE CONCERNED THAT THE AIR BAG MIGHT DEPLOY WHILE WE ARE DRIVING THE VEHICLE AND CAUSE AN ACCIDENT. BOTH PAMBY'S AND CHRYSLER HAVE STATED THAT THEY HAVE NOT RECEIVED THE PART-ONE YEAR LATER! I GAVE ALL OF MY CONTACT INFORMATION TO CHRYSLER WITH A PROMISE THAT MY CONCERNS WOULD BE ADDRESSED VIA EMAIL. NO ONE HAS CONTACTED ME.NOW I HAVE RECEIVED AN ADDITIONAL RECALL FOR THE TRAILER HITCH AS IT CAUSES FIRES! HOW LONG WILL IT TAKE TO REPAIR THIS? WE HAVE OWNED JEEPS FOR ALMOST FORTY YEARS BUT WITH THE NEW "WE DON'T CARE ABOUT YOUR SAFETY" ATTITUDE, WE WILL NOT BUY ANOTHER. THANK YOU FOR YOUR ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558315January 3, 2014
FUEL SYSTEM, GASOLINE, AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE RECALL UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD SURPASSED A REASONABLE TIME FOR REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED A MANUFACTURER RECALL FOR THE FUEL SYSTEM AND STATED THE PARTS FOR REPAIR WERE NOT AVAILABLE EITHER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS NOT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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