Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11469456June 15, 2022
SEATS
Passenger side headrest clips spontaneously broke roughly after 2-3 years of ownership, they did not break during a wreck or collision and the driver side seat is fine. I believe the headrest is supposed to detach like this during an accident but again there was nothing to prompt this happening it just seems like the clips themselves failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468296June 8, 2022
UNKNOWN OR OTHER
The vehicle shifter design on this vehicle enables the shifting of the vehicle into an undesired gear without driver knowledge. I have shifted into reverse countless times when trying to shift to park or neutral when trying to shift to drive. I was attempting to hookup a trailer at a slight incline when I needed to adjust the vehicle slightly. I attempted to shift to drive but went to neutral. When I removed my food from the gas I rolled back into the trailer. This damaged my vehicle and could have serious consequences if a person is between the trailer and vehicle. This shifter need to be replaced before someone is injured or killed.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11467044June 1, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving, the driver's side headrest was deployed with no warning. The contact stated that he was hit in the back of the head and required medical attention. The contact stated that the dealer was called and was awaiting a diagnosis appointment. The manufacturer was not made aware of the failure. The failure mileage was 116,500.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11466168May 26, 2022
ELECTRICAL SYSTEM, POWER TRAIN
My 2015 Grand Cherokee has a Service Shifter warning that has come on and causes the transmission to jump while driving. I've taken this problem to the dealership and was initially charged for a new shifter and wiring harness. Two weeks later the problem returned. I took the car back again and was told the system wasn't reset. Two weeks later problem returned. Took it back to dealership and was charged to reset two more codes. Two weeks later the problem returned. Took it back to the dealership and was told power steering pump had leak and was traveling to the area where the sensor was causing it to go off. Paid for more repairs and now 4 days later the service shifter light is back on and more frequently than before. This issue nor should any issue cause someone to continuously miss work to deal with a problem that has caused at least one fatality that's well known about. Nor should it cause an expense every time the vehicle is brought in. This is a problem that could cause serious harm if not addressed and if the problem cannot be addressed then at the very least someone should be willing to say so instead of grasping at straws trying to fix an unfixable problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466131May 25, 2022
SEATS
I was driving my jeep and all of a sudden the headrest deployed almost making me cause a crash i think this is a safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465644May 22, 2022
SEATS
I was actively driving my 2015 Jeep Grand Cherokee with my 3 year old son in his car seat in the rear passenger seat when I was violently struck in the back of the head causing me to momentarily black out. I came to confused and assuming i was rear ended by another vehicle, i immediately pulled my vehicle over to check on my son, when i looked back i noticed there was no one behind me. When i got out of the car I began dry heaving and felt extremely nauseated. i checked on my son who seemed ok and on the back of my vehicle which was in perfect condition. I was still very confused and checked on my son again who was crying and scared because " mama was hurt", its at that time that i notice my driver side head rest had exploded. it was completely split in half. my active driver head restraint that is built into the head rest had gone off for no reason. An hour after being struck in the head I was till experiencing nausea, pressure in my head, head ache, neck and back pain and dry heaving. because I'm also pregnant my husband drove me to urgent care. they said i had whip lash and likely a concussion but because I'm pregnant there wasn't much the could do for me without risk to the baby. Because this happened after service hours at Jeep I called the the next morning where they advised me there are no recalls on my jeep and no warranty on the head rest. I will need to pay for it to be looked at and pay for any parts necessary to repair it.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11465445May 20, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the front driver's seat headrest deployed and struck the back of her head. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11465358May 19, 2022
SEATS
While driving down the road the passenger side ahr (active headrest restraint) unexpectedly deployed striking the passenger in the back of the head resulting in a migraine. Once stopped I inspected the headrest and saw that two plastic pieces that held the metal rod in place had broken even though we were not involved in an accident or sudden stop.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11464910May 16, 2022
SEAT BELTS
Both my driver and passenger seat belts are not retracting as they should. Seat belts are really loose and puts my life at risk every time I drive my vehicle. I did take my jeep to my local auto shop and they quoted me over $1400 to get both seat belt retractors and assembly replaced. In my opinion, its something that should be replaced without cost due to manufacturing malfunction. I have not had my vehicle inspected by the manufacturer or insurance. There was no warning lamps or messages prior to failure. I bought my jeep pre owned and have only has it for 2 years. This is not a “wear and tear” situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463743May 7, 2022
SEATS
Front passenger seat, active head restraint deployed with no cause. Driving slowly down a residential street when it deployed. Cannot reset it as it appears to have been caused by a faulty clip
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461373April 19, 2022
SEATS, ELECTRICAL SYSTEM, STEERING:STEERING WHEEL /HANDLE BAR:HAND HEATER/COOLER
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving while the temperature was at 25 degrees, the driver's seat and steering wheel heating features were engaged. While driving in cold weather, the battery save mode was displayed. The contact was unable to turn off the features and had to turn off the vehicle, open doors, and restart the vehicle. The contact stated that several attempts were needed to disengage the features. The local dealer was contacted but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461034April 16, 2022
ENGINE, UNKNOWN OR OTHER
Hello I’ve seen some oil leakage all over engine of car. Mechanic stated the oil filter housing has to be replaced but not covered under jeep warranty. car is driving ok for now .I’m at 79,000 miles. I’m concerned that this may become a bigger issue especially fire hazard when driving car.I’ve see similar issue on 2 other jeeps grand cherokees. I have not seen it come up as a recall but have seen multiple complaints.I feel that this is a mechanical issue and should be covered by Jeep.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461040April 16, 2022
AIR BAGS, SEAT BELTS
I lost control of my 2015 jeep grand cherokee Laredo and crashed head on into a utility pole. The airbags did not deploy and my seat belt did not lock up on. I was traveling about 40mph at the time. The lack of restraint from the seat belt and no airbag sent me smashing into the steering wheel. No warning lights telling me something was wrong with airbag.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11459940April 6, 2022
SEATS
Front passenger active head restraint deployed while parked with no collision. It was very loud, and the car shook violently. I thought something enormous been dropped on the roof of the car, but there was no impact of any kind. Had I been driving, this very definitely could have caused an accident. If the driver headrest had deployed while driving, an accident would have been all but guaranteed. The problem has not been investigated by a dealer, police, or insurance representative. There were no symptoms or warnings before the headrest exploded. The car was idling in park at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459223April 1, 2022
EQUIPMENT ADAPTIVE/MOBILITY:VEHICLE CONTROLS:SPEED CONTROL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while her husband was parking the vehicle, the brake pedal was depressed but the engine revved, and the vehicle inadvertently accelerated forward. The vehicle crashed into the garage door and damaged another vehicle parked inside of the garage. The contact's husband then attempted to reverse the vehicle, but the failure recurred. No injury was sustained and no medical attention was received. No police report was filed. The vehicle was towed to an independent mechanic, but the vehicle was not yet diagnosed nor repaired. The dealer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11459102March 31, 2022
UNKNOWN OR OTHER
Every so often water leaks in behind the control panel on roof and drips on my radio when at a slant .thinking its the seal around the sliding window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459162March 31, 2022
STRUCTURE:BODY
I was driving on a clear sunny day on a fairly open freeway when my sunroof spontaneously exploded. There was a very large bang that sounded like a gunshot and the glass shattered. Fortunately I had the shade guard closed, otherwise it would have rained down on me. I am very confident it was not a rock or something hitting the sunroof. Had the glass fallen on me, I could easily have gotten it in my eyes and lost control of the car and potentially caused an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458688March 28, 2022
EXTERIOR LIGHTING, BACK OVER PREVENTION: WARNINGS
The license plate LED lights went out. Pulled over by trooper to get them replaced, as they are a safety concern for troopers to identify the license plate number. After a few trips to a couple auto parts store, I learned that none of them carry lights. One of the parts stores representative said I would need to get in touch with Jeep. Jeep confirmed, that they need to replace the wiring harness and lights for this model year which is 2015. I looked online and it seems to affect model years 2014-2019. Jeep wants to charge nearly 200.00 to fix the issue. If the lights are required for safety concerns and help with backup camera to make it more visible in the dark, then this should be a concern to owners of Jeep Grand Cherokee model. There are no warning lights to let you know the lights are out until you get pulled over and ticketed by the police or you go to get the vehicle inspected and told you need a costly repair. If Jeep knows about this defect, they should be doing a recall for the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456243March 10, 2022
SEAT BELTS
Both passenger and driver side seatbelt guide cracked and made seatbelt inoperable. Unable to retract seatbelt freely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454838March 2, 2022
AIR BAGS, SEATS
Driver side head rest broke free while driving down the road and hit me in the back of the head. No collision. No wreck. Did not activate properly, plastic holding the system together broke apart.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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