Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11474656July 19, 2022
AIR BAGS
While traveling on vacation, we pulled over at a gas station (thankfully I was not driving, for I believe I would have been in an accident). While sitting at the gas station, my drivers side Active Headrest Restraint deployed suddenly and struck me in the back of the head. I was leaning forward a bit and didn't receive the full blow, but it did cause me neck pain, a headache, and my left eye was throbbing.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11474482July 18, 2022
ENGINE AND ENGINE COOLING
Severe oil leak and oil loss from engine. Unknown source of leak.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474607July 18, 2022
FUEL/PROPULSION SYSTEM
While driving down the road the vehicle lost power. No warning lights had come on prior to losing power. Luckily I was able to get it pulled over off the road before it died completely. After that it would not start but the check engine light was now on. I had vehicle towed to a shop close to my house. After the shop’s diagnostics, I was informed the problem was the high pressure fuel pump.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473644July 13, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER, POWER TRAIN
I noticed things like the cluster going completely black at random and it would last for seconds before re-illuminating; it happens while driving. I took in my vehicle to the dealership on June 28, 2022, two days prior, I noticed that my doors were unlocking while I was inside my workplace, the alarm was going off another day and I noticed shifting issues with the transmission. On June 27, 2022 I was forced to buy a brand new battery because the Jeep was running in Power Saving Mode, instead of taking a risk with a low battery, I bought a new one and thought everything was good, but it continued to run in Power Saving Mode; I received two CEL CODES, both correlating to the Transmission Control Module (TCM). Later that evening my son informed me that the cluster light was still on, the JEEP had been parked for several hours so there was no reason for the light to still be ON (WAKE MODE?). Also, I notated the codes I received before I had to have the Jeep towed to the dealership on Jun 28th to compare to what the service dept came up with; however on Jun 28th I attempted to jump the battery to take it to the service center but it wouldn’t Jump or charge; what happened was, just before the cluster went haywire, the wipers were moving across the windshield while it was in an OFF position, the UCONNECT was glitching out then went black, Cluster warned to service the electronic ABS and the SHIFTER, the fuse box was vibrating and shuddering very loudly, a hissing noise was coming from the back of the vehicle (could be the fuel pump? like compressed air) so by Monday morning, the 27th the battery had completely died and by the time it got to the dealership on Tues, I had to use the battery warranty to replace the battery so that the service department could then diagnose the Jeep. Fine, the battery was replaced Jun 30th with a brand new one, but by Fri Jun 8th I was told I need another brand new battery. All the issues had had a prior recall and seem to be reoccurring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472715July 7, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving approximately 30 MPH, the vehicle started to lurch forward as if the contact had suddenly depressed the accelerator pedal. The contact stated that the 4WD and check engine warning lights were illuminated. The contact pulled off to the side of the road turned off and restarted the vehicle and the vehicle drove normally. The contact stated that the failure of lurching forward became an ongoing failure. Additionally, the contact stated that the vehicle would lurch forward when shifted into park(P). The contact drove the vehicle to an independent mechanic who diagnosed that the gear box needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472327July 5, 2022
POWER TRAIN
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the powertrain failed and the vehicle stalled. The contact pulled over safely and waited for approximately 5 minutes before restarting and driving to a local mechanic. The check engine warning light was illuminated. The vehicle was diagnosed with powertrain failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471542June 29, 2022
UNKNOWN OR OTHER
The AHR on the driver's side activated while the vehicle was parked and the driver was hit in the neck. Upon inspection, the plastic tabs that keep the pin in place, keeping the whole apparatus in the off position, broke off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471142June 27, 2022
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while attempting to open the liftgate manually, the liftgate failed to operate as designed. The contact was however able to use the key fob to operate the liftgate. The contact stated whenever the vehicle was not in use the battery would be drained. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 15V393000 (Structure). The manufacturer was notified of the failure. The failure mileage was 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471267June 27, 2022
UNKNOWN OR OTHER
Uconnect NAV 8.4N updated to the latest firmware when purchased in July of 2020. Currently it will reboot randomly and go to a black screen. At which point it will blast the heater and the radio at full volume while driving. Extremely terrifying and dangerous. Uconnect says it’s not their problem as it is an 8 year old system. Seems like they should be held accountable for forcing drivers into a DISTRACTED driver situation. Repeatedly. So far the only fix I have found is to pull over immediately and restart the vehicle. I am about to purchase an aftermarket unit to replace this dangerous item that is also affecting the resale value of said vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471036June 26, 2022
SERVICE BRAKES, SUSPENSION, WHEELS
It increased speed, then tried to break and the breaks locked up, then I tried to move to not hit the car in front of me and the whole front passenger side control arm snapped off causing me to loose a tire.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470930June 25, 2022
SERVICE BRAKES, POWER TRAIN, WHEELS
The breaka locked up and i went to go around so i wouldnt hit the person in front of me. When i did the front axle cv joint totally snapped off the passenger side that hold the tire on. And i couldnt steer or anything
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11470817June 24, 2022
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
Power steering, engine acceleration, coolant/radiator, belts, eco diesel system, blind side detectors and automatic emergency breaking have all been major issues with this jeep. I've almost been crashed into by other vehicles, including an 18 wheeler, because of the engine instability. It is now in the repair shop and completely unable to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470064June 20, 2022
SUSPENSION
The air ride suspension failed and is available for inspection. The "Service Air Suspension Immediately" notification appeared while driving. The problem has been confirmed by Stellantis dealership. The components were inspected by the manufacturer and insurance. There was not an indication of failure prior to failing. Stellantis technician claims the air suspension experienced an electrical failure causing an internal leak on all (4) air bags. The only remedy is to replace the entire suspension system. I do not know the safety implications of this failure if I continued driving the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469042June 13, 2022
SEAT BELTS
Seatbelt retractor faulty Could not secure seatbelt around driver side of seat which IF an accident occurred, no restraint to hold in passenger. Yes Vehicle was inspected by the dealership and replaced for $527.50. There was no warning or problems prior to failure of the seatbelt retractor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468514June 9, 2022
SEATS
Driver seat active headrest deployed for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467926June 7, 2022
SEATS
The Active Head Restraint system, which is integrated into the headrest unexpectedly deployed while I was safely operating the vehicle on the highway. The impact to the back of my head caused a concussion. The vehicle was not involved in a collision or other kind of accident that would trigger the system to deploy. After parking the vehicle and inspecting the headrest, it was observed that several plastic fastening components failed causing the unintended deployment of the system. It was also observed that the plastic around the metal fastening pin had failed. Internet research shows that this is a known problem with Fiat Chrysler automobiles. A Federal investigation is ongoing relating to this issue. Further, there is a class action lawsuit in the state of California.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11468012June 7, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2014 Jeep Grand Cherokee. While operating the vehicle the contact became ill and had headaches, nasal drip, and burning eyes. The contact suspected that carbon monoxide was leaking into the cabin of the vehicle. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 162,000. Carbon monoxide comes into the cabin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468071June 7, 2022
VEHICLE SPEED CONTROL
Cruise control Didn’t disengage and continue to accelerate. Tried to apply brakes but they went straight to the floor and didn’t work. Placed the car into neutral and kept trying brakes until they started to come back. With the car continuing to accelerate went into breakdown lane and rubbed up against guardrail to avoid car in front.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11467765June 6, 2022
FUEL/PROPULSION SYSTEM
I was driving to pull up and park and my gas petal stuck . It went forward and Stuck between a pole and a tree. I am very shook up over this as something like this should Never happen.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11467075June 2, 2022
SEATS
Vehicle was parked when the front passenger headrest exploded.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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