Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11046185November 15, 2017
ELECTRICAL SYSTEM
MY JEEP WAS RECALLED FOR ALTERNATOR DIODE THERMAL FATIGUE. I RECEIVED NOTICE IN JULY 2017. AS OF NOVEMBER 15TH 2017 PARTS STILL NOT AVAILABLE ( 5 MONTHS ). UNACCEPTABLE AS CAR COULD STALL AT ANYTIME DUE TO THIS FAILURE. FCA NEEDS TO AFFECT REPAIRS NOW! RECALL #T36
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046410November 15, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MONDAY 5, JUNE 2107 COMING OFF HIGHWAY 695 MY JEEP STARTED SHUTTING DOWN, I PULLED OFF TO THE SIDE OF THE ROAD MY JEEP SHUT EVERYTHING OFF. I HAD MY JEEP TOWED TO THE LOCAL JEEP SERVICE SHOP. NEXT MORNING TATE JEEP TOLD ME THAT IT WOULD ABOUT TWO WEEKS, AND ABOUT $2,500 TO REPAIR MY JEEP. I CALLED A MECHANIC THAT I KNOW, I TOLD HIM WHAT TATE TOLD ME HE HAD MY JEEP TOWED TO HIM. HE USED THE DIAGNOSTICS TOOL TO DIAGNOSE MY JEEP THE MECHANIC TOLD ME THAT I NEEDED TO REPLACE ALTERNATOR, BATTERY, STARTER, ECM IT WOULD TAKE HIM ABOUT A WEEK TO COMPETE ALL THE NEEDED WORK AND ABOUT $1,100 ESTIMATE. I PAID $1,800 AND HAD TO USE 16 HOURS OF VACATION TIME FROM MY JOB. TUESDAY, NOVEMBER 14, 2017. WHILE TALKING WITH MY MECHANIC AND HE SAID THE BATTERY KEEPS DRAINING. LATER I STARTED SEARCHING FOR YOU-TUBE CLIPS, AND THEN AUTO RECALLS POPPED-UP. OMG I ENTERED MY VIN NUMBER AND MY JEEP HAS 5 RECALLS! REALLY FIVE. AS INSTRUCTED I CALL THE LOCAL JEEP RETAILER AND EXPLAIN ALL OF MY ISSUES THAT MY JEEP HAS BEEN HAVING AND THE NHTSA RECALLS. THE SERVICE MANAGER RECOMMENDS FOR ME TO HAVE MY JEEP TOWED TO THEM BUT THEY COULDN'T LOOK AT IT UNTIL NEXT MONDAY, NOVEMBER 20, 2017. SO ON THAT NOTE I ASKED IF THEY OFFER CAR RENTAL? NO THEY DON'T THAT'S CRAZY THE RECALLS ARE FROM YOUR MANUFACTURER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044406November 8, 2017
FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY RECALL. THE FUEL PUMP RELAY RECALL WAS PERFORMED ON THIS VEHICLE BY DEALERSHIP. RECENTLY, THE VEHICLE BEGIN HAVING THE SAME SYMPTOMS AS IN THE RECALL. VEHICLE WOULD STOP RUNNING AFTER BEING CRANKED, WOULD FAIL TO CRANK, AND WOULD HAVE EXTENDED CRANKING TIME. I OBSERVED NO FUEL PUMP SOUNDS DURING NO RUN/ NO CRANK CONDITIONS. ASE CERTIFIED SHOP DIAGNOSED FAULT; REPAIR WAS REPLACEMENT OF FUEL PUMP RELAY INSTALLED DURING RECALL. VEHICLE HAS HAD ZERO FAILURE SINCE THIS REPAIR. THIS FAILURE IS AS DANGEROUS AS ORIGINAL RECALL FAILURE, AND OCCURRED WITHIN APPROXIMATELY 60,000 MILES OF RECALL. SHOP MANAGER STATED THIS WAS SECOND SUCH FAILURE HIS SHOP HAS FIXED ON ALREADY "FIXED BY RECALL" VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033649November 7, 2017
POWER TRAIN
JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE STALLING WITHOUT WARNING. *LD THE CONSUMER STATED THE VEHICLE WAS TOWED TO A DEALER AWAITING A RECALL REPAIR AND ACCUMULATING STORAGE REPAIRS. UPDATED 11/7/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043479November 5, 2017
ENGINE
CONSTANT P06DD CODE. CODE WILL SHOW UP DAILY AFTER BEING CLEARED. HAS BEEN OCCURRING ON A REGULAR BASIS FOR 2 MONTHS PLUS. DEALERSHIP HAS NO HELP IN FIXING THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041802October 31, 2017
ELECTRICAL SYSTEM
DRIVING HOME FROM WORK ON FRIDAY EVENING OF LABOR DAY WEEKEND (9/1/2017) THE CHECK ENGINE LIGHT IN MY VEHICLE WENT ON. I TOOK MY CAR TO A GOOD YEAR DEALERSHIP IN TOWN. THEY TOLD ME MY ALTERNATOR WAS GOING OUT AND NEEDED TO BE REPLACED. THEY WERE NOT AWARE OF ANY RECALLS ON THAT VEHICLE AT THAT TIME ALTHOUGH, I DO THINK ONE EXISTED. WHEN I CONTACTED JEEP ABOUT THIS THE FOLLOWING WEEK THEY INDICATED A RECALL WAS IN PLACE AND I NEEDED TO SUBMIT A FORM FOR REIMBURSMENT. I HAVE CHECKED WITH JEEP SEVERAL TIMES AND THEY INDICATED THAT THEY HAVE THE NECESSARY PAPERWORK BUT WILL NOT BE ISSUEING REFUND CHECKS UNTIL 2018. THIS IS FIVE MONTHS AFTER I HAVE INCURRED THE EXPENSE AND SUBMITTED A REQUEST FOR REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040853October 29, 2017
ELECTRICAL SYSTEM, ENGINE
THE TIPM FAILED ON THE VEHICLE WHILE DRIVING DOWN THE ROAD BRINGING THE VEHICLE TO A SUDDEN STOP. ALL FUNCTIONS IN THE CAR WERE HALTED. THIS RESULTED IN STRANDING MY TEENAGE DAUGHTER IN THE MIDDLE OF A BUSY ROAD IN A VERY DANGEROUS SITUATION. AFTER BEING TOWED TO THE DEALERSHIP THEY INFORMED ME THAT IT WOULD COST ME $1349.36 TO REPLACE THE FAULTY TIPM. NUMEROUS RESEARCH INTO THIS PROBLEM REVEALS MANY SIMILAR PROBLEMS WITH THE TIPM FROM JEEP WHICH COULD LIKELY TO RESULT IN SERIOUS SAFETY RELATED PROBLEMS NOT TO MENTION VERY COSTLY REPAIRS. THIS PROBLEM SHOULD BE ADDRESSED FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039953October 26, 2017
ELECTRICAL SYSTEM
HI ON SEPTEMBER 8, 2017, WHILE DRIVING MY BUS QUIETLY, I FEEL A STRANGE NOISE IN MY BUS JEEP, SUDDENLY WARMED UP, THEY TURNED ALL THE LIGHTS ON THE PANEL AND WENT OUT , WE CALLED THE SERVICE OF CRANE, TO TAKE IT TO THE DEALER TRIANGLE IN MAYAGUEZ, P.R. WHEN I GO TO THE DEALER, THEY NOTIFY ME THAT MY JEEP HAS AN ALTERNATOR RECALL (WHICH I NEVER RECEIVED A NOTIFICATION, SINCE THE DEALER HAS MY WRONG ADDRESS IN HIS RECORD). THE DEALER NOTIFIES ME THAT THEY DO NOT HAVE THE PIECE IN THE WAREHOUSE AND THAT THEY HAVE TO ORDER IN FLORIDA AND THAT IT WILL TAKE MAYBE TWO WEEKS. MY HUSBAND, MR. HECTOR CABAN SEEING THAT THIS SITUATION WAS GOING TO BECOME A LITTLE DIFFICULT DECIDED TO RENT A A CAR AT ALLIED CAR. WE PAID $656.70 IN CAR RENTAL. THE DEALER PROMISED TO GIVE ME A CAR AND AT THIS MOMENT OCTOBER 26, 2017 NOTHING HAPPENS. CURRENTLY, I AM RESIDENT OF PUERTO RICO AND IN THIS PROCESS HURRACAINE MARIA ARRIVES IN PUERTO RICO ON SEPTEMBER 20, 2017. ACTUALLY THE DEALER INFORM TO ME THAT THEY HAVE NO LIGHTS NO SYSTEM AND THEY CANNOT FIX MY BUS PROMPTLY. ACTUALLY THEY INFORM TO ME THAT MY ALTERNATOR ARE IN THE DOCKS IN SAN JUAN, PR AND THESE TRUCKS ARE CONFISCATED BY FEMA, SINCE THE PRIORITY IS TO TAKE THE TRUCKS WITH FOOD AND WATER TO DISTRIBUTE TO THE VICTIMS OF HURRACAINE MARIA. I NEED TO RESOLVE THIS SITUATION, AND THE DEALER HAS TAKEN TOO LONG TO RESOLVE THIS, THEY ARE VERY NEGLIGENT AND NOT AT ALL EMPATHIC WITH THIS. THIS RECALL WAS IN JUNE, WHY I WAS NEVER WARNED, THIS SITUATION COULD HAVE BEEN AVOIDED IF I HAD BEEN CONTACTED VIA CELL PHONE OR EMAIL. THIS SITUATION WOULD NOT HAVE COME SO FAR, IF THEY HAD BEEN EFFICIENT. IN THE MIDST OF THIS CATASTROPHE I FIND MY HANDS TIED, FRUSTRATED AND I DO NOT KNOW WHAT TO DO. THE TRIANGLE DEALER IN MAYAGUEZ AND HIS MANAGER MR. ISMAEL MEDINA HAS MADE NO EFFORT TO RESOLVE THIS ISSUE, HIS CUSTOMER SERVICE IS TERRIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033199October 13, 2017
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE PULLING INTO THE DRIVEWAY AT 5 MPH, THE CONTACT OBSERVED SMOKE COMING FROM THE ENGINE AND HEARD AN ABNORMAL WINDING SOUND WITHOUT WARNING. THE CONTACT STOPPED THE VEHICLE, OPENED THE HOOD, AND OBSERVED THAT THE ALTERNATOR WAS RED (GLOWING). THE CONTACT POURED WATER OVER THE ALTERNATOR TO PREVENT A FIRE. THE LOCAL DEALER (MY CHRYSLER DODGE JEEP RAM FIAT, 4650 E PICKARD RD, MT PLEASANT, MI, 48858) WAS CONTACTED AT 989-773-6343. THE VEHICLE WAS TOWED TO THE LOCAL DEALER WHERE IT WAS CONFIRMED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) FOR THE ALTERNATOR REPLACEMENT, BUT THE PART WAS UNAVAILABLE. THE DEALER STATED THAT THEY COULD REPLACE THE ALTERNATOR WITH ANOTHER ALTERNATOR FOR A FEE. ONCE THE RECALL ALTERNATOR WAS AVAILABLE, THE DEALER COULD REPLACE IT WITH THE CORRECT ALTERNATOR FROM THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 32614886. THE MANUFACTURER CONFIRMED THAT THE PARTS WERE UNAVAILABLE AND THERE WOULD BE A FEE FOR THE NON-RECALLED PART. NO ADDITIONAL ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11033055October 12, 2017
ELECTRICAL SYSTEM
TIPM FAILURE. CAR WILL NOT TURN OVER. FORTUNATELY, I HAVEN'T DISCOVERED WHAT ELSE IS FAILING IN THE POWER MODULE, BUT DOES SOMEONE HAVE TO GET SERIOUSLY HURT OR KILLED TO GET THIS RECALLED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032213October 8, 2017
FUEL/PROPULSION SYSTEM
WHEN YOU PUSH THE IGNITION BUTTON, THE ENGINE CRANKS BUT IT WON'T START. IT TAKES A FEW ATTEMPTS BEFORE THE VEHICLE ACTUALLY STARTS. AFTER IT STARTS YOU START TO DRIVE IT AND THE IT STALLS AS YOU ARE DRIVING IT. THIS HAPPENS MOSTLY WHEN THE ENGINE IS COLD (MORNINGS OR AFTER IT HASN'T BEEN USED FOR SEVERAL HOURS). AFTER RESEARCHING IT THERE IS A FUEL PUMP RELAY RECALL ON SAME MODEL AND YEAR AS MINE. THE RECALL IS FOR THE FUEL PUMP RELAY.. THIS IS VERY DANGEROUS WHEN DRIVING THE HEHE VEHICLE AS IT STALLS AT ANY GIVEN MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031959October 5, 2017
SERVICE BRAKES
BRAKE FAILURE DUE TO A FAULTY RECALL FIX. ATTEMPTED TO APPLY THE BRAKES AND THE PEDAL WAS HARD AND HURT MY FOOT TRYING TO STOP THE JEEP. THE BRAKE BOOSTER RECALL WAS ADDRESSED IN 2014 BUT THE SHIELD THAT WAS INSTALLED FAILED WHICH LED TO THE FAILURE OF THE BOOSTER.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11031778October 4, 2017
POWER TRAIN, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE BEGAN TO LOSE POWER AND AN ABNORMAL NOISE WAS HEARD. THE CONTACT ALSO SMELLED A BURNING ODOR. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SUNLAND PARK DODGE CHRYSLER JEEP RAM, 950 CROCKETT STREET, EL PASO, TX 79922) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILBLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (POWER TRAIN). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,700. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN UPDATED 7/25/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11031530October 3, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (NAPLETON ELLWOOD CITY CHRYSLER DODGE JEEP RAM, 1000 LAWRENCE AVE, ELLWOOD CITY, PA 16117) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-853-1403 AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030358September 28, 2017
WHEELS
THIS JEEP HAS 36,000 MILES AND MY TIRES ARE WORN COMPLETELY OUT. MOST VEHICLES WILL GET A GOOD 60,000-70,000 BEFORE NEEDING TO REPLACED. I'M VERY UNHAPPY ABOUT THIS. THIS JEEP YR AND MODEL HAS MANY RECALLS. JUST GOT ANOTHER FOR THE ALTERNATOR, WHICH DEALERSHIP HAS STRONGLY SUGGESTED NOT TO LEAVE TOWN, BECAUSE THE NEW PART IS NOT MADE YET. SO BETWEEN TIRES AND ALTERNATOR I FEEL LIKE I'M GROUNDED TO MY HOME TOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11029986September 26, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED NAPLETON ELLWOOD CITY CHRYSLER DODGE JEEP RAM (1000 LAWRENCE AVE, ELLWOOD CITY, PA 16117 (724) 302-0460) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND CONFIRMED THAT PARTS WERE TO BECOME AVAILABLE IN JANUARY OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE/PARTS DISTRIBUTION DISCONNECT)....UPDATED 11/21/17 *BF UPDATED 7/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030074September 26, 2017
ELECTRICAL SYSTEM
THE ALTERNATOR FAILED TO CHARGE AND EVENTUALLY SMOKED AND ALMOST CAUGHT ON FIRE. THIS WAS DURING DRIVING. NO WARNING PRIOR TO THIS EVENT. HAD TO REPLACE ALTERNATOR VIA PERSONAL MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024793September 21, 2017
STEERING
MY CHECK ENGINE LIGHT CAME ON, SO I TOOK MY JEEP INTO THE DEALER, MY JEEP HAS APPROX. 61K MILES, VERY GOOD CARE TAKEN, OIL CHANGES, ETC., HAS NOT EVEN NEEDED NEW BRAKES YET. DEALERSHIP SAYS THER IS SMALL EVAP LEAK IN EXHAUST SYSTEM - $285 LATER, THE LIGHT IS OFF. THEY ALSO TELL ME MY POWER STEERING IS LEAKING AND WILL GO OUT SOON, IT NEEDS A STEERING GEAR REPLACEMENT THAT WILL COST $1,955. I DID SOME INTERNET RESEARCH AND THIS APPEARS TO BE AN ONGOING PROBLEM. SERVICE MANAGER THOUGHT IT SHOULD BE COVERED UNDER POWERTRAIN WARRANTY, BUT NO. I BELIEVE THIS IS A DANGEROUS CONDITION SHOULD MY STEERING GO OUT AND SHOULD BE A RECALL AS MANY MANY OTHERS HAVE HAD THIS SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024847September 21, 2017
ELECTRICAL SYSTEM
I SMELLED SOMETHING BURNING WHILE IDLING AT A STOP, AND THEN THE ALTERNATOR BEGAN MAKING A WHINING NOISE AFTER VEHICLE BEGAN MOVING AND VEHICLE BEGAN THROWING CODES (CHECK PARK ASSIST) . AFTER SHUTTING CAR OFF IT WOULDN'T START AGAIN. REPLACED ALTERNATOR, BATTERY, GROUND STRAPS AND CAR WOULD THEN START BUT CONTINUED GIVNG OFF CODES AND WOULDN'T RUN RIGHT. (WIPERS COMING ON BY THEMSELVES, ETC.) HAD TO HAVE THE CAR TOWED TO THE DEALER, WHO REPLACED THE COMPUTER BUT CHARGED ME $600 AND DENIED IT WAS RELATED TO THE ALTERNATOR. RECALL NOTICE THEN RECEIVED FOR ALTERNATOR, BUT I'M NOW OUT $1,244.21 FOR ALTERNATOR, BATTERY, GROUND STRAPS, TOW AND COMPUTER. PARTS NOT AVAILABLE BY JEEP TO FIX THE PROBLEM FOR THIS RECALL. HAVE SUBMITTED RECEIPTS TO JEEP BUT DON'T KNOW WHAT WILL BE COVERED SINCE DEALERSHIP REFUSED TO FIX COMPUTER AS A RELATED EXPENSE TO THE ALTERNATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024659September 20, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE ENGINE STALLED AND ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TOWED TO SOUTH COUNTY DODGE RAM CHRYSLER JEEP RAM (7127 S. LINDBERGH BLVD, ST.LOUIS, MO 63125) WHERE IT WAS DIAGNOSED THAT THE ELECTRO HYUDRAULIC STEERING FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS CURRENTLY AT THE DEALER WAITING TO BE REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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