Jeep Grand Cherokee Complaints (2011)

1,642 consumer complaints on file.

#11176561February 12, 2019
ENGINE
VEHICLE HAD A MISFIRE IN CYLINDER #3. TOOK TO JEEP DEALERSHIP TO DIAGNOSE AND THEY FOUND A ROUNDED CAMSHAFT AND BAD LIFTERS. VEHICLE HAS 104,000 ON IT AND I INQUIRED AS TO OPTIONS. #1 - $4,600 REPAIR (MIN IF THEY DO NOT FIND ANYTHING ELSE) AND THEY WERE HAVING ISSUES GETTING LIFTERS DUE TO BACK ORDER #2 - REPLACE ENGINE, QUOTED $8,600 AND ONCE AGAIN WAS UNSURE THE TIMING AS NO LONG OR SHORT BLOCKS WERE AVAILABLE. INQUIRED AS TO WHAT COULD HAVE CAUSED THIS AND WAS TOLD THAT THERE IS NOTHING, AS THE OWNER, I COULD'VE DONE. THAT SOMETIMES THIS JUST HAPPENS AND IF IT WAS CLOSER IN YEARS TO THE END OF WARRANTY THEY WOULD COVER, HOWEVER SINCE IT IS 7 YEARS OLD THERE IS NOTHING THEY CAN DO. FIND IT SURPRISING AND UNACCEPTABLE THAT WITH A LITTLE RESEARCH YOU CAN FIND THAT THE 5.7 HEMI HAS NUMEROUS COMPLAINTS ABOUT ROUNDED CAMSHAFTS DUE TO BAD LIFTERS. FURTHER ACKNOWLEDGED BY THE DEALERSHIP WHEN THEY WERE COMMENTING ON HOW HARD IT WAS TO OBTAIN THE NECESSARY PARTS TO REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174701February 6, 2019
SERVICE BRAKES, ENGINE, STEERING
TAKATA RECALL. WHEN MY VEHICLE IS IN MOTION ARRIVING AT AN INTERSECTION, AND I DECREASE THE SPEED, THE ENGINE SHUTS DOWN AND AT THE SAME TIME THE STEERING WHEEL IS STUCK, MAKING IT IMPOSSIBLE TO TURN, AND THE BRAKES GET HARD. I HAVE ALREADY TAKEN THE CAR 3 TIMES TO THE JEEP SHOP AND THEY HAVE NOT BEEN ABLE TO FIX THIS PROBLEM. SINCE THIS PROBLEM STARTED 2 MONTHS HAVE PASSED AND IT HAS ALREADY HAPPENED 4 TIMES. THE CAR DOES NOT SHOW ANY ERRORS ON THE SCREEN OR AFTERWARDS WHEN THEY ARE READ. IT IS VERY DANGEROUS BECAUSE IT ALWAYS STAYS IN THE MIDDLE OF THE INTERSECTION WITHOUT BEING ABLE TO DO ANYTHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174594February 5, 2019
STRUCTURE:BODY
ON MY 2011 JEEP GRAND CHEROKEE AT SPEEDS ABOVE 65 A LOUD BUZZING NOISE IS CREATED AS RESULT OF POOR SEALING BETWEEN THE WINDSHIELD GLASS AND THE FLEXIBLE SEAL AT THE BOTTOM OF THE WINDSHIELD. WHEN TAPE WAS APPLIED ACROSS THE SEAL AT THE LOWER WINDSHIELD THE NOISE WAS ELIMINATED. ON NEWER MODELS OF THE SAME STYLE THE SEAL HAS BEEN REDESIGNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172480January 28, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY SHUT OFF AND COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO TRI-STAR JEEP CHRYSLER (1260 N CENTER AVE, SOMERSET, PA 15501, PA) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE ALTERNATOR, BATTERY, AND POWER TRAIN CONTROL MODULE WERE REPLACED. THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 166,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172430January 27, 2019
UNKNOWN OR OTHER
VEHICLE LOOSES COMPLETE POWER WHILE TURNING LEFT AFTER APPROXOMATELY 2.5 MILES FROM COLD START. COMPLETE LOSS OF POWER HAS OCURRED ON 5 OCCASIONS . THE RESULT IS NO POWER BREAKS AND NO POWER STEERING IN ADDITION TO COMPLETE ELECTRIAL SHUT OFF. THIS HAS RTESULTED IN THE BEING UNABLE TO COMPLETE THE TURN AND ENTERING THE ON COMING LANE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171236January 21, 2019
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE FREEWAY AT AROUND 6:40AM IN THE DARK WHEN SENSORS IN MY VEHICLE STARTED FLICKERING ON/OFF, THEN THE AMBIENT LIGHTS INSIDE THE VEHICLE STARTED FLICKERING ON/OFF BEFORE SHUTTING OFF, THEN THE STEREO WENT OUT, THEN THE HEADLIGHTS SHUT OFF, AND THEN THE ENTIRE VEHICLE SHUT OFF. THERE WAS NO WARNING LIGHT THAT THE BATTERY WAS LOW BEFORE ALL OF THIS HAPPENED. THE REPAIR SHOP THE CAR WAS TOWED TO SAID THE BATTERY WAS DEAD AND WOULDN'T HOLD A CHARGE. WHEN THEY TESTED THE ALTERNATOR AFTER REPLACING THE BATTER, IT WAS FOUND TO HAVE ZERO OUTPUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171270January 21, 2019
SERVICE BRAKES, ENGINE, STEERING
I WAS DRIVING DOWN THE HIGHWAY AT 60MPH WHEN I LET OFF THE GAS AND HOT THE BRAKES TO SLOW DOWN FOR A CORNER THE ENGINE SHUT DOWN AND I LOST BREAKS AND STEERING. I WAS ABLE TO MUSCLE THE STEERING THROUGH THE CORNER AND COASTED TO A STOP. I PUT THE JEEP IN PARK, GOT THE BREAK PEDAL AND STARTED THE VEHICLE BACK UP. EVERYTHING SEEMED TO WORK AGAIN. WHEN I LOST THE ENGINE, BREAKS AND STEERING NOTHING ELSE WAS EFFECTED. I STILL HAD LIGHTS, RADIO AND GAUGES. BUT, NO WARNING LIGHTS OR CODES CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170415January 16, 2019
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DASHBOARD ON THE PASSENGER SIDE WAS TORN TO THE POINT THAT IF IT BECAME FULLY LOOSE, THE TORN PIECE COULD STRIKE THE PASSENGER. THE VEHICLE WAS TAKEN TO BOSAK MOTORS (3111 W LINCOLN HWY, MERRILLVILLE, IN 46410, (888) 452-2323), BUT NO ASSISTANCE WAS PROVIDED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 111,058.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170224January 15, 2019
ENGINE
WHILE DRIVING THE JEEP MY ENGINE LOCKED UP. MY MECHANIC SAID MY ENGINE IS NOT GOOD.I HAVE NO COVERAGE ANY MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166499January 11, 2019
ELECTRICAL SYSTEM
ALL LIGHTS BEGAN RANDOMLY FLASHING, WIPERS WENT ON AT VARYING SPEEDS, POWER SEATS WERE MOVING, TRANSMISSION WAS SHIFTING GEARS INAPPROPRIATELY. WHEN THIS STARTED I WAS ABOUT 3 MILES FROM HOME. THE VEHICLE STALLED THREE TIMES AND WAS HARDER TO START AFTER EACH STALL. UPON ARRIVING HOME AND SHUTTING THE ENGINE OFF, THE LIGHTS CONTINUED TO FLASH UNTIL THE BATTERY DIED. FORTUNATELY, I WAS NOT ON A BUSY HIGHWAY WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166174January 10, 2019
ELECTRICAL SYSTEM
MY JEEP IS HAVING THE SAME PROBLEMS AS OTHER JEEPS THAT WERE RECALLED FOR FUEL PUMP RELAY ISSUES BUT MINE IS NOT RECALLED. MY VEHICLE TURNS OVER AND EVENTUALLY TIMES OUT. AND I CAN HEAR THE FUEL PUMP RUNNING WHEN I TURN THE ENGINE OFF AND PULL THE KEY OUT. OTHER CARS SHUT DOWN WHILE DRIVING WITH THIS ISSUE AND I DONT WANT TO WAIT UNTIL THAT HAPPENS TO GET THIS FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166322January 10, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TOTALLY INTEGRATED POWER MODULE WAS DEFECTIVE AND REPLACED. THE CONTACT STATED THAT THE REPAIR AFFECTED THE PASSENGER SIDE TURN SIGNAL, WHICH CAUSED THE FRONT FOG LIGHTS TO BLINK. DODGE CHRYSLER JEEP CITY (4395 US-130, BURLINGTON, NJ 08016, (855) 242-0015) STATED THAT THE INITIAL REPAIR CAUSED THE PASSENGER SIDE TURN SIGNAL TO HAVE TO BE REPAIRED FOR MORE THAN $2,000. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164799January 7, 2019
ELECTRICAL SYSTEM
I STARTED THE JEEP UP IN MY DRIVEWAY AND NOTICED A WHINING SOUND THAT CHANGED WITH ENGINE RPMS. THERE WERE NO LIGHTS OR WARNINGS ON THE DASH TO INDICATE A FAILURE OF ANY COMPONENTS. I ONLY HAD TO RUN TO THE STORE 4 MILES AWAY AND THOUGHT I WOULD LOOK AT IT WHEN I RETURNED HOME. ONCE I GOT TO THE STORE, I SMELT AN ELECTRICAL BURNING SMELL AND SAW SMOKE COMING FROM UNDER THE HOOD. WHEN I RAISED THE HOOD, THE ALTERNATOR WAS PRODUCING A SIGNIFICANT AMOUNT OF SMOKE. I WAS CONCERNED MY VEHICLE WAS ABOUT TO CATCH FIRE. I HAD SOME ONE BRING ME SOME TOOLS SO I COULD DISCONNECT THE BATTERY. ONCE THE BATTERY WAS DISCONNECTED, I LOCATED A REPLACEMENT ALTERNATOR ($400) LOCALLY AT A PARTS STORE AS IT WAS A SUNDAY EVENING AND NO DEALERS WERE OPEN. I WAS ABLE TO REPLACE THE ALTERNATOR IN THE STORE PARKING LOT. I DROVE THE VEHICLE HOME WITH NO PROBLEMS, BUT WHEN I OPENED THE HOOD TO ENSURE ALL WAS GOOD WITH THE NEW ALTERNATOR, IT WAS ONCE AGAIN SO HOT I COULD NOT TOUCH IT. THERE WAS NO SMOKE AS OF YET, BUT IT DOES SEEM THAT THERE IS STILL AN ISSUE THAT CAUSED THE ORIGINAL ALTERNATOR TO CATCH FIRE. I AM SURE THE NEW ALTERNATOR WILL ALSO BE DAMAGED IF THE JEEP IS DRIVEN ANY MORE. CURRENTLY I AM FORCED TO LEAVE MY JEEP PARKED UNTIL I CAN ENSURE I HAVE AN EMERGENCY BACK UP AVAILABLE. THE JEEP DOES ACT NORMAL NOW THE ALTERNATOR IS CHANGED OUT, AND EVERYTHING SEEMS TO BE WORKING AS NORMAL. I AM JUST CONCERNED THE NEW ALTERNATOR MAY FAIL AGAIN AND CAUSE A FIRE IN MY JEEP. NOW I AM SCARED TO DRIVE THE VEHICLE FOR MY NORMAL COMMUTE. THE JEEP ONLY HAS 70,000 MILES ON IT AND HAS NEVER HAD ANY OTHER ISSUES SINCE I HAVE OWNED IT. I HAVE SEEN THIS ISSUE MANY TIME IS SEARCHES ONLINE AND FEEL THAT THERE ARE UNDERLYING CAUSES THAT CAN RESULT IN VEHICLE FAILURE AND POSSIBLE FIRES. EXTREMELY UNSAFE TO OPERATE IN THIS CONDITION.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11164401January 1, 2019
ELECTRICAL SYSTEM, ENGINE
PURCHASED VEHICLE 12-15-18. SINCE THEN, THE VEHICLE HAS STALLED INTERMITTENTLY (3 TIMES IN 2 WEEKS) AT STOPS WITHOUT ANY LIGHTS APPEARING ON INSTRUMENT PANEL. THE FIRST TIME, I WASN'T EVEN AWARE THE ENGINE CUT OUT UNTIL I PRESSED ON THE ACCELERATOR AND NOTHING HAPPENED. THE VEHICLE STARTS BACK UP, BUT WILL NOT GO INTO GEAR IMMEDIATELY. IN ONE INSTANCE, IT TOOK ABOUT 5 SECONDS TO GO INTO GEAR. BROUGHT VEHICLE TO DEALER WHERE PURCHASED (PAULY TOYOTA- CRYSTAL LAKE, IL.) WHO RECOMMENDED BRINGING IT TO A JEEP DEALERSHIP. BROUGHT TO CRYSTAL LAKE, IL CRYSLER JEEP DODGE WHO COULD NOT DIAGNOSE PROBLEM AS NO FAULTS APPEARED UNDER TEST. FLUIDS WERE CLEAN, AND AT PROPER LEVELS. WAS TOLD TO DRIVE VEHICLE UNTIL CONDITION REAPPEARED, AND IT WOULD BE REINVESTIGATED. THIS IS SIMILAR TO OTHER COMPLAINTS ABOUT THIS VEHICLE TYPE STALLING, EXCEPT THAT SO FAR, IT HAS ONLY HAPPENED WHEN THE VEHICLE IS AT A STOP IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163956December 29, 2018
UNKNOWN OR OTHER
EVERY FEW WEEKS, FOR THE LAST FEW MONTHS, WHEN BRAKING AND MAKING A RIGHT HAND TURN THE ENGINE COMPLETELY STALLS. POWER BRAKES AND POWER STEERING ARE LOST. THE CAR NEEDS TO THEN BE PLACED INTO NEUTRAL, OR PARK, TO BE RESTARTED. THIS HAS HAPPENED AT SPEEDS BETWEEN 20-40 MPH AND HAS RESULTED IN NEAR-MISS ACCIDENTS. I HAVE READ SEVERAL COMPLAINTS ONLINE THAT IT HAS HAPPENED TO OTHER PEOPLE WHILE ON HIGHWAY EXIT RAMPS. I WOULD BRING IT TO THE DEALER FOR DIAGNOSIS, BUT SINCE IT HAPPENS INFREQUENTLY THE LIKELIHOOD OF IT HAPPENING TO THEM FOR DIAGNOSIS IS NOT GOOD. I HAVE ATTACHED A DOCUMENT WITH LINKS TO OTHERS' COMPLAINTS OF THIS ISSUE. AS YOU WILL READ, THERE IS NO DEALER CONSENSUS FOR A DIAGNOSIS, OR REPAIR. LASTLY, THERE WAS A RECALL (P54) IN 2014 THAT INVOLVED FIXING STALLING. THAT RECALL WAS PERFORMED ON MY CAR AT THE TIME, SO THAT DOES NOT EXPLAIN THIS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164002December 29, 2018
ELECTRICAL SYSTEM
WHEN THE VEHICLE IN IS MOTION AND COMING TO A STOP, THE ENGINE WILL STALL. I HAVE TO STOP THE VEHICLE WITHOUT ANY POWER STEERING OR BRAKES BEFORE I CAN RESTART, WHICH IS EXTREMELY DANGEROUS IN NORMAL TRAFFIC CONDITIONS. THERE HAVE BEEN A RECALL FOR THE FUEL PUMP RELAY. THAT RECALL HAS BEEN PERFORMED TWICE. I STILL HAVE THE ENGINE STALL PROBLEM. JEEP IS AWARE OF THE ISSUE AND SEEMS UNWILLING TO REPLACE THE TICM TO FIX THIS ISSUE. THE FUEL PUMP RELAY APPEARS TO BYPASS THE TICM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163453December 26, 2018
ENGINE
BOTH MUFFLERS HAVE RUSTED AND HAVE HOLES IN THEM. MY JEEP IS PARKED IN THE GARAGE, NEVER DRIVEN ON THE BEACH, WASHED REGULARLY AND VERY WELL TAKEN CARE OF. WE BOUGHT IT 10/31/11 STRAIGHT OFF THE SHOWROOM FLOOR WITH 6MILES ON IT. NOTICED THIS TODAY 12/25/18 DUE TO PUDDLES ON THE GARAGE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163264December 24, 2018
ENGINE
TICKING FROM LEFT CYLINDER HEAD AND MINOR TICK FROM RIGHT CYLINDER HEAD. CHRYSLER ADMITS TO HAVING A MANUFACTURER DEFECT IN VEHICLE AND EXTENDED THE WARRANTY ON THE LEFT CYLINDER HEAD. IF THERE IS A COMPRESSION ISSUE AND THE VEHICLE STALLS IN THE ROADWAY COULD BE A FATAL MISTAKE. THIS NEEDS TO BE FIXED IN ALL VEHICLES INCLUDED WITH THE RIGHT CYLINDER HEAD. OR RECALL THE VEHICLE. THIS IS A HUGE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161879December 16, 2018
ENGINE, POWER TRAIN
TRANSMISSION COOLER IS LEAKING. NO WARNING, JUST FLUID ON THE GROUND - SEVERAL COMPLAINTS FROM OTHER OWNERS ONLINE. OIL PRESSURE SENSOR NOT WORKING. - NO WARNING, SEVERAL COMPLAINTS FROM OTHER OWNERS ON LINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161454December 14, 2018
ELECTRONIC STABILITY CONTROL (ESC), SUSPENSION
WHEN DRIVING ON A HIGHWAY (TEMPS 3 TO 7 ABOVE ZERO) AIR SUSPENSION CAUSED VEHICLE TO LOWER TO LOWEST RIDE WHICH INTERN CAUSED VEHICLE TO SLIDE AND BOUNCE UNCONTROLLABLY ON HIGHWAY, AIR SUSPENSION STOPS WORKING WITHOUT NOTICE. HAPPENS SEVERAL TIMES A YEAR IN COLD TEMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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