Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10563737February 10, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND WAS INFORMED BY THE DEALER AND THE MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. ..UPDATED 03/18/14 *BF THE CONSUMER STATED THE VEHICLE WAS FIXED ON 02/27/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563764February 10, 2014
AIR BAGS
OVER 3 YRS AGO I RECEIVED FROM CHRYSLER A SAFETY RECALL NOTICE AND EVERY TIME I CALL THE JEEP DEALER THEY TELL ME THAT THE PARTS HAVEN'T BEEN MADE YET. TODAY I RECEIVED ANOTHER RECALL NOTICE FOR THE OCCUPANT RESTRAINT CONTROL MODULE AND STILL NO PARTS. THIS IS SHOULD NOT HAPPEN AND YOU SHOULD HAVE THE PARTS AFTER ALL THIS TIME. THIS IS VERY DANGEROUS AND I WANT THIS FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563206February 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND THE REPAIR PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED NUMEROUS TIMES AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE THAT THE PART WOULD BE AVAILABLE. THE VIN WAS UNAVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563087February 5, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE NECESSARY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE CONTACT WAS PLACED ON A MASSIVE WAITING LIST BY THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563108February 5, 2014
AIR BAGS
TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563128February 5, 2014
AIR BAGS
TL- THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HE HAD RECEIVED A RECALL NOTICE. THE DEALER AND MANUFACTURE WAS CONTACTED AND STATED THAT THE PART WOULD NOT BE AVAILABLE FOR REPAIR. THE REASONABLE TIME FOR REPAIR HAD SURPASSED. THE FAILURE DESCRIBED IN THE RECALL HAD NOT OCCURRED. AZ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562822February 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAG) AND THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562862February 4, 2014
POWER TRAIN, PARKING BRAKE, VISIBILITY, STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, ENGINE AND ENGINE COOLING, AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NHTSA RECALL CAMPAIGN NUMBER: 12V527000 (AIR BAGS) OVER A YEAR AGO. THE DEALER WAS NOTIFIED SEVERAL TIMES BUT THE PARTS WERE NOT AVAILABLE WHICH SHE CONSIDERED TO BE A MAJOR SAFETY ISSUE ESPECIALLY SINCE HER AIR BAG WARNING LAMP WAS ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000. THE CURRENT MILEAGE WAS 91,000. THE TRANSMISSION, WINDOWS, FAN RELAY SWITCH, AND EMERGENCY BRAKE. ALSO, THE RADIATOR WAS LEAKING AND ALL OF THE SHOCKS FOR THE TAIL GATE LIFT, FAILED. UPDATED 02/24/14 *JB UPDATED 3/12/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562929February 4, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562920February 4, 2014
SEATS, ELECTRICAL SYSTEM
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND. RECENTLY, I HAVE HAD PROBLEMS WITH MY DRIVERS SIDE HEATED SEAT. YESTERDAY, IT GOT EXTREMELY HOT SO I SHUT IF OFF FOR FEAR OF A FIRE OR BEING BURNT, AND TODAY IT IS NOT WORKING AT ALL. BECAUSE OF THIS, I AM ALSO CONCERNED ABOUT THE SAFETY OF THE PASSENGER HEATED SEAT. I FOUND OUT FROM A DEALER THAT THERE IS A RECALL ON THIS PARTICULAR ISSUE, BUT MY VIN NUMBER IS NOT COVERED. I CALLED CHRYSLER CUSTOMER CARE TO DISCUSS THIS, AND THEY SAID THEY WERE UNABLE TO HELP. I FEEL THIS IS A KNOWN ISSUE AND MY VEHICLE IS DISPLAYING THE EXACT SYMPTOMS COVERED IN THIS RECALL, YET FOR SOME UNEXPLAINABLE VEHICLE IT HAS BEEN EXCLUDED. THE FOLLOWING IS TEXT FROM THE RECALL: SUMMARY: CHRYSLER IS RECALLING 102,354 M/Y 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 M/Y) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT. CONSEQUENCE: OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY. REMEDY: DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE MANUFACTURER HAS NOT YET PROVIDED AN OWNER NOTIFICATION SCHEDULE. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562634February 3, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562648February 3, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE HER VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD BE A REMEDY AVAILABLE BEFORE FEBRUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562738February 3, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562364January 31, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NHTSA CAMPAIGN ID 12V527000 (AIR BAG) RECALL NOTICE IN FEBRUARY 2013; HOWEVER, THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE AIR BAG LIGHT ILLUMINATED PRIOR TO RECEIVING THE RECALL NOTICE. THE CONTACT RECENTLY CALLED THE DEALER WHO DID NOT HAVE PARTS TO REMEDY THE RECALL. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562397January 31, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HER RECALL NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) HAD SURPASSED REASONABLE TIME FOR REPAIR. BOTH DEALER AND MANUFACTURE HAD BEEN NOTIFIED. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THERE ARE NO FAILURES AT THIS TIME. . ..UPDATED 03-12-14 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562006January 29, 2014
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO WAITING TWO YEARS FOR PARTS TO BECOME AVAILABLE TO REPAIR AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED AND STAYED ON. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562009January 29, 2014
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS UNAVAILABLE TO COMPLETE AIR BAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL. *SMD THE CONSUMER STATED THE PARTS HAVE BEEN UNAVAILABLE FOR OVER A YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562046January 29, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561816January 28, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS), HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD EXPERIENCED THE AIR BAG WARNING LIGHT FAILURE AS MENTIONED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 199,000 AND THE CURRENT MILEAGE WAS 203,000.. ..UPDATED 03-12-14 *BF THE VEHICLE WAS REPAIRED. UPDATED 03/20/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561880January 28, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER OF 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE JANUARY OF 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD ALSO EXPERIENCED THE AIR BAG WARNING LIGHT BEING ILLUMINATED TO INDICATE A FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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