Jeep Grand Cherokee Complaints (2001)

883 consumer complaints on file.

#10182392February 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182411February 12, 2007
EXTERIOR LIGHTING:TAIL LIGHTS, ELECTRICAL SYSTEM
AS HAS BEEN PUBLISHED IN TWO OTHER POSTINGS I SEE, MY LEFT TAIL LIGHT WOULD WORK WELL, UNTIL I DEPRESSED THE BRAKES, THEN IT WOULD GO OUT. I HAD THE BULB REPLACED 2 OR 3 TIMES, THEN TOOK IT TO THE LOCAL DEALER TODAY. $190 LATER, IT IS SUPPOSED TO BE REPAIRED. WE'LL SEE...*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182290February 12, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
JEEP GRAND CHEROKEE LAREDO 4.7L V8. CLIMATE CONTROL DOOR/SYSTEM FAILURE. $1200 TO $1500 TO FIX AT DEALER. THE REPLACEMENT PARTS ONLY LAST AROUND 2 YEARS HAVING TO KEEP REPLACING SAME PARTS. EVERY OTHER YEAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181999February 8, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
A FAULTY BLOWER MOTOR RESISTOR HAS RENDERED MY HEATER FROM WORKING. THE TEMP IS AROUND 20 DEGREES AND WITHOUT THE BLOWER, I CANNOT DEFROST MY WINDOWS TO DRIVE SAFELY. THE BLOWER MOTOR RESISTOR IS OUT OF THE VEHICLE WITH VISUAL ELECTRICAL CHARRING. THE WIRING HARNESS IS ALSO MELTED. I'VE TALKED TO 2 DIFFERENT DEALERS AND THEIR PARTS DEPARTMENT HAS DEALT WITH THIS PROBLEM BEFORE. SO, I CONTACTED THE JEEP CUSTOMER SERVICE 800 NUMBER. BUT ACCORDING TO YOUR "CUSTOMER SERVICE" LINE, I NEED TO GET MY VEHICLE BACK TO THE DEALER SO THEY CAN TELL ME WHAT I ALREADY KNOW. MY QUESTION IS WHY THE BLOWER MOTOR RESISTOR IS BACK ORDERED 4,000-6,000 PARTS? AND WHY IF I TAKE MY VEHICLE BACK TO THE DEALER, WILL I BE EXPEDITED A PART. ARE THEY CREATING A DEMAND BY NOT SUPPLYING THE PART AND THEN THE DEALERS RAISE THE PRICE OF THE PART? I HAVE ALREADY HAD ONE DEALER SAY THAT IF THEY LOCATE ONE, THAT IT'LL COST MORE THAN THE PRICE ADVERTISED ON THEIR WEB SITE. THIS IS THE WORSE CUSTOMER SERVICE I HAVE EVER HAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181832February 6, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
MY 2001 JEEP GRAND CHEROKEE WITH ELECTRONIC DUAL CLIMATE CONTROLS REQUIRES MAJOR REPAIR IN ORDER TO CURE HOT AIR/COLD AIR BLOWING FROM VENTS WHEN THEY'RE NOT SET TO DO SO. THE COST TO REPAIR THIS ISSUE, WHICH HAS BEEN KNOWN TO POP UP AGAIN AFTER ANOTHER 50K MILES AFTER REPAIR, IS GENERALLY $800-$1500 FROM A DEALERSHIP. SHOULD I OPT TO DO THIS REPAIR MY, THE ENTIRE DASHBOARD WILL NEED TO BE REMOVED, QUITE THE ARDUOUS PROCESS, AND PARTS ARE APPROXIMATELY >$300. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181239January 31, 2007
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE WOULD NOT START -- REPLACED FUEL FILTER WHICH WAS FULL OF ODD DEBRIS [MECHANIC, NON-DEALER, CUT IT OPEN TO INSPECT]. FOUR DAYS LATER SAME PROBLEM. DID SOME RESEARCH ONLINE AND FOUND SEVERAL COMPLAINTS THAT THE GAS TANK LINING CAN DETERIOATESAND LEAVE DEBRIS IN TANK WHICH PASSES TO FILTER THEN BEYOND. CAR IS NOW AT DEALER AWAITING DIAGNOSIS. DEALER REP SAYS HE IS UNAWARE OF ANY SUCH PROBLEM WITH THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181105January 30, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
MY 2001 JEEP GRAND CHEROKEE HEATER/AC BLEND DOORS ARE STUCK. I CANNOT DEFROST. THIS CAUSES DANGEROUS SITUATIONS WHERE THE WIND SCREEN IS FOGGED, AND I CANNOT SEE THE ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180958January 29, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
NO HEAT PASSENGER SIDE, CAUSED BY POORLY MADE "BLEND DOOR "AND INSTALLED IN A MANNER THAT REQUIRES COMPLETE DASH REMOVAL AT A PRICE REACHING $1600. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181023January 29, 2007
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2001 JEEP GRAND CHEROKEE. THE HEATED SEATS BECOME EXTREMELY HOT AND THE HEATING SYSTEM MALFUNCTIONED. THE FAILURE MILEAGE WAS 79,000. THE CONTACT STATED THE CHECK ENGINE LIGHT CONTINUED TO COME ON. THE HEATED SEAT SYSTEM WAS A SAFETY DEFECT. *AK UPDATED 03/07/07*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180883January 27, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
AFTER GOING THROUGH SOME ONLINE TROUBLESHOOTING, I JUST CONFIRMED THAT THE BLEND DOOR WENT BAD. AND YES IT IS NOT ONE FIRST PROBLEM I HAD WITH MY 2001 LIMITED GRAND CHEROKEE JEEP. 8 MONTHS AGO THE DRIVERS SIDE WINDOW REGULATOR BROKE (AS IN ALL JEEPS), MY FOUR BRAKE CALIPERS WENT BAD BY JUST REPLACING THE OLD PADS, AND NOW THIS. ONE DAY, THE CAR JUST STARTED TO BLOW COLD AIR. BEFORE THAT, I COULD HEAR THE NOISES UNDER THE DASHBOARD BUT I THOUGHT IT WAS THE WAY IT SHOULD SOUND. I HAD MOST OF THE TIMES LIMITED HEAT IN MY SIDE AND MORE IN THE PASSENGER'S SIDE. I THOUGHT I'M TOO HOT FOR THE CAR AND THE SENSOR JUST PLAYS WITH ME. BUT ENOUGH IS ENOUGH. FOR GOD SAKE, HOW DO YOU WANT TO SELL "HARDCORE" CARS, WHEN YOUR CARS FAIL TO WORK UNDER CLIMATE GARAGE KEPT CONDITIONS, AND DRIVEN MOSTLY ON A FLATLAND (FLORIDA) ON ROAD... YOU SHOULD BE ASHAMED OF YOUR PRODUCTS. YOU SHOULD CALL THE CHEAP AND NOT JEEP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180796January 26, 2007
ELECTRICAL SYSTEM
TL*- THE CONTACT STATED THAT THIS 2001 JEEP GRAND CHEROKEE HAD A FAILURE IN THE BLOWER MOTOR CONTROL MODULE. THE CONTACT STATED THAT HE HAD THE BLOWER MOTOR CONTROL MODULE REPLACED 2 YEARS AGO. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH THIS VEHICLE COMPARTMENT FILLED WITH SMOKE. HE CONTACTED THE DEALERSHIP AND WAS TOLD THAT THEREWAS A LARGE NUMBER OF VEHICLES WITH THE SAME PROBLEM, AND THEY COULD NOT GET THE PART IN FAST ENOUGH TO MAKE ALL OF THE REPAIRS. THE DEALERSHIP INFORMED THE CONTACT THAT THEY HAD 15 BACK ORDERS FOR THE BLOWER MOTOR CONTROL MODULES. THE CONTACT WOULD LIKE NHTSA TO BE AWARE OF THIS PROBLEM.*AK THE CONSUMER STATED THERE WAS A MINOR FIRE. UPDATED 03/15/07. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10180705January 25, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
WHEN THE WEATHER STARTED GETTING COLDER, I TRIED TO USE THE HEAT AND I COULDN'T GET ANY HOT AIR TO DEFROST, WHEN MY WINDSHIELD BEGAN TO FROST AND FOG. WHILE DRIVING HOME, I HAD TO FIRST PULL OVER AND WIPE THE INTERIOR OF MY WINDSHIELD, THEN ON MY 21 MILE DRIVE HOME, I HAD TO CONSTANTLY WIPE THE INTERIOR OF THE WINDSHIELD WHILE DRIVING. I TOOK THE JEEP TO THE JEEP/CHRYSLER DEALER AND WAS QUOTED OVER $1500 FOR THE REPAIR. I CAN'T AFFORD THIS TYPE OF REPAIR AND DO NOT HAVE ROOM ON MY CREDIT CARDS. I MANAGED TO PURCHASE THE PARTS AND DO THE REPAIR MYSELF, WITH MY JEEP OUT OF COMMISSION FOR OVER 2 WEEKS. I REPLACED THE HEATER CORE, RECIRC BLEND DOOR, THE MID-CASE BLEND DOOR, AND 2 ACTUATORS. I HAVE BEEN TOLD THAT THIS CAN BE A CONSISTENTLY AGGRAVATING PROBLEM AND DON'T LOOK FORWARD TO HAVING TO DO IT AGAIN. ESPECIALLY NOW THAT I HAVE A NEWBORN WHO WILL BE TRAVELING IN THE CAR. THIS CAN BE A MAJOR SAFETY ISSUE, IF THIS ENGINEERING DISCREPANCY IS NOT RESOLVED. AS FAR AS I KNOW, NO ONE HAS BEEN INJURED...YET. THIS IS AN ACCIDENT WAITING TO HAPPEN. I HAVE PICTURES OF ALL THE BAD PARTS AND DOCUMENTED REPAIRS THANK YOU. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180628January 24, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
COLD AIR BLOWS OUT OF DEFROSTER VENTS, EVEN WHEN SETTING IS TURNED UP TO HIGH HEAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179434January 23, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
WHEN USING HEAT DURING THE FALL/WINTER MONTHS IN NEW HAMPSHIRE, I CAN SMELL COOLANT FROM WITHIN THE CABIN. THE WINDSHIELD AND WINDOWS ARE FOGGING REALLY, REALLY BAD THAT CAUSES VISIBILITY PROBLEMS. THIS IS A MAJOR SAFETY ISSUE. SOMETIMES HEAT COMES OUT OF THE PASSENGER SIDE VENTS, SOMETIMES IT DOESN'T. INSTEAD, COLD AIR IS BLOWING ON THE WINDSHIELD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179340January 22, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
PASSENGER SIDE DIGITAL CLIMATE CONTROLS DO NOT WORK. PASSENGER SIDE VENTILATION SYSTEM BLOWS COLD AIR ONLY. PASSENGER SIDE HEATED SEAT DOESN'T WORK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179365January 22, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2001 GRAND CHEROKEE LIMITED WITH DUAL ZONE CLIMATE CONTROL. THANKSGIVING DAY, NOTICED THAT NO HEAT WAS COMING FROM PASSENGER SIDE VENTS. THERMOSTAT WAS SET TO 80 DEGREES. SHUT OFF CLIMATE CONTROL UNIT, RESTARTED, NO EFFECT. STOPPED AND SHUT DOWN CAR, RESTARTED, NO EFFECT. NO WARM AIR COMES THROUGH PASSENGER SIDE VENTS. DRIVERS SIDE WORKS FINE. CLIMATE CONTROL SYSTEM WILL NOT SWITCH BETWEEN HOT AND COLD AIR. DRIVER IS COMFORTABLE, PASSENGER IS MISERABLE WHEN IT IS COLD OUTSIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179151January 19, 2007
ELECTRICAL SYSTEM:WIRING
TL* - THE HEATER AND A/C ARE NOT WORKING IN THE CONTACT'S 2001 JEEP GRAND CHEROKEE. THE CONTACT CALLED THE DEALER ( ALL STAR DODGE IN AMARILLO, TX) TO SET UP APPOINTMENT FOR REPAIR. THE DEALER STATED THAT THE VEHICLE'S FAILURE IS DUE TO THE WIRING HARNESS MELTING WHICH CREATED A SHORT CIRCUIT IN THE RESONATOR. DEALER EXPLAINED THAT THEY WOULD NEED TO REPLACE THE WIRING HARNESS AND RESONATOR. THE DEALER CALLED THE PARTS WAREHOUSE IN DALLAS, TX AND THEY STATED THAT THERE IS A BACK ORDER FOR THE PART THAT CAN TAKE A FEW WEEKS BEFORE THEY GET THE PART. THE CONTACT IS CONCERNED THAT THE VEHICLE MAY CATCH ON FIRE DUE TO THE FAILURE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178619January 13, 2007
AIR BAGS:FRONTAL
I WAS IN A HEAD ON COLLISION THAT TOTALED MY JEEP GRAND CHEROKEE WHILE I WAS 30 WEEKS PREGNANT. THE AIRBAGS DID NOT DEPLOY. I SPENT THE WEEKEND IN THE HOSPITAL AS A RESULT, AND THE BABY NEEDED TO BE MONITORED BECAUSE I WAS HAVING CONTRACTIONS. I INFORMED DAIMLER CHRYSLER, THEY SENT A LETTER WITH A BROCHURE SHOWING WHERE THE POINT OF IMPACT NEEDED TO BE FOR THE AIRBAGS TO DEPLOY, STATING THE CAR PERFORMED AS IT SHOULD HAVE. HOWEVER, IN THE BROCHURE, IT CLEARLY INDICATES WHERE THE POINT OF IMPACT NEEDED TO BE FOR THE AIRBAGS TO DEPLOY, WHICH IS THE SAME AS WHERE THE POINT OF IMPACT WAS ON THE JEEP. I SENT A LETTER BACK TO DAIMLER CHRYSLER VIA CERTIFIED MAIL INDICATING THIS. I HAVE HAD NO RESPONSE FROM THEM, AND THEY WILL NOT GIVE ANY INFORMATION OVER THE PHONE. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10178582January 12, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
ON 2001 I BOUGHT A BRAND NEW JEEP GRAND CHEROKEE LIMITED FROM A JEEP DEALER, LITTLE AFTER I BOUGHT IT I NOTICED A VIBRATION WHEN APPLYING THE BRAKES, BUT I DID NOT THINK THERE WAS ANYTHING WRONG, BRAND NEW AND MY FIRST 4X4 I THOUGHT IT WAS THE WAY 4X4 WORKS. UNTIL ABOUT A YEAR AGO THAT I RECEIVED A LETTER ABOUT A DEMAND MADE TO CHRYSLER FROM SOME OTHER OWNERS OF GRAND CHEROKEES THAT HAVE THE SAME PROBLEM AND WHEN THEY WENT TO HAVE IT CHECK AT THE DEALER THEY WERE TOLD THAT THERE WAS A PROBLEM WITH AN UNEVEN SURFACE OF THE BRAKE ROTORS. CHRYSLER NEVER TOOK ANY ACTION ABOUT THIS FACTORY DEFECT AND DENIED REPAIR OF DEFECT. AFTER I RECEIVED THIS LETTER I TOOK MY JEEP TO THE DEALER TO HAVE IT CHECK AND I WAS TOLD THE SAME PROBLEM WITH THE FRONT DISK ROTORS WAS CAUSING THE VIBRATION ON MY CAR. I CONTACTED DAIMLERCHRYSLER BY MAIL ON OCTOBER 2006, ASKING THEM TO REPAIR THE FACTORY DEFECT AND THEY NEVER ANSWER BACK, THEN I CALLED THEM BY PHONE TO THEIR CUSTOMER RELATIONS CENTER AT 1-800-992-1997 AND ASKED FOR AN ANSWER TO MY PROBLEM BUT THEY DENIED PAYING FOR ANY REPAIR SINCE I WAS OUT OF THE WARRANTY PERIOD AND I ASKED FOR A WRITTEN DECISION BUT IT WAS ALSO DENIED AND ONLY GIVEN A REFERENCE NUMBER 15833938 FOR MY INQUIRE ON 1-3-2007. AS I SAID EARLIER IN THIS LETTER, I WAS UNAWARE OF ANY REAL BRAKE PROBLEM WITH MY VEHICLE UNTIL I WAS CONTACTED BY A LETTER FROM A THIRD PARTY WITH THE SAME PROBLEM AS I DATED JUNE 1, 2006. DAIMLERCHRYSLER NEVER CONTACTED ME ABOUT THIS PROBLEM OR DID ANY RECALL ON THIS AND THAT IS WHY I WAS OUT OF THE WARRANTY PERIOD. THANK YOU FOR READING MY COMPLAINT AND HOPE SOMETHING CAN BE DONE ABOUT IT SO THIS BIG CORPORATION TAKE RESPONSIBILITY FOR THEIR PRODUCTS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178232January 9, 2007
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
WINDSHIELD DEFROSTER FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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