Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11480495August 22, 2022
POWER TRAIN
The contact's mother owns a 2015 Jeep Grand Cherokee. The contact stated that his mother had previously informed him that the vehicle would independently shift into different gears without warning. The contact was also informed by his mother that the service shifter warning message had appeared on the instrument panel. The contact took the vehicle to a dealer and was given an estimate for a diagnostic test. The contact then replaced the battery after the vehicle failed to start up as needed. A few months after the replacement, the battery failed again. The vehicle was then towed back to the dealer where they linked the failure to NHTSA Campaign Number: 16V240000 (Power Train); however, the vehicle was not included in the recall. The contact was also informed that the parts to fix the vehicle were on backorder. The manufacturer was notified of the failure and the contact was informed that the vehicle was already serviced prior under the recall in 2017. The vehicle had yet to be repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480511August 22, 2022
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP
2015 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO HIGH PRESSURE FUEL PUMP SAFETY RECALL. THE CONSUMER STATED THE SAFETY RECALL HAD NO REMEDY AND WAS UNSAFE TO DRIVE. THE CONSUMER PURCHASED A NEW VEHICLE, 2022 COMPASS. THE CONSUMER TOOK A LOSS DUE TO THE RECALL OF THE FUEL PUMP ON THE JEEP AND REQUESTED TO BE REIMBURSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479330August 15, 2022
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that after he had pulled off the road and was rested in a parking lot, the driver-side headrest deployed without warning. The contact called the dealer and made an appointment to have the vehicle serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired for the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479471August 15, 2022
SEATS
The Active Headrest on this 2015 Jeep deployed at random. There was no accident or other event to cause this deployment. The deployment launched the headrest forward making the headrest strike the drivers head. Upon visual observation of the headrest, there appears to be a failure of the structural material securing the retainer pin. Dangerous! Forums abuzz with this known issue. Needs recalled IMO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479014August 12, 2022
SEATS
2015 Jeep Grand Cherokee Summit passenger-side headrest unexpectedly deployed yesterday, August 11, 2022, without warning and with explosive force while driving without any vehicle accident occurring or any impact to the body of the car. No human injury occurred, though the intense force of the explosion caused my cell phone to jump out of the cup holder as the force translated through the seat and center console and nearly caused loss of driving control with pedestrians in close proximity to the car. It could have easily caused injury or death if it had been the driver's side, especially at greater speed. Have not yet been able to take the car to a dealer so quickly afterward. I find no recalls under my VIN, though I found an electronic copy of Mopar Warranty Bulletin No. D-20-10, dated August 26, 2020, stating an immediate 10 year/unlimited mileage warranty extension (X88) Active Head Restraint for 2014-2018 Jeep Grand Cherokee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478944August 12, 2022
SEATS, AIR BAGS
The passenger side active headrest restraint spontaneously engaged and will not reset. I was a passenger when it happened and it struck me in the back of the head. I’ve noticed many others with my year, make and model of vehicle have had similar issues, but Jeep is not wanting to accept there is a manufacturing default. Luckily it wasn’t my drivers side headrest. But it could be next time and potentially while I’m driving. There were no warnings prior and it’s extremely rare that anyone rides in that seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477321August 3, 2022
SEATS
While backing down my driveway, the headrest popped forward suddenly. There were no indicator lights or warnings before it happened. I consulted a mechanic regarding a repair/replacement. A new headrest ($1000) is required because the plastic pieces inside are broken. I am concerned about the passenger side doing the same thing while I am driving and especially if I have a passenger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477206August 2, 2022
UNKNOWN OR OTHER
All the door hinges need replaced. Very difficult to open and close the doors. I called Jeeps headquarters and they gave me no info on this matter. The replaced hinges are$100 apiece. I believe this a safety concern, not bring able to open the doors easily.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477214August 2, 2022
ENGINE
The vehicle has an oil leak problem which may be caused by the defect of cylinder head gasket, and some of other engine gaskets. The oil seal is problematic for this model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476361July 28, 2022
SEAT BELTS
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the driver's side seat belt was fractured. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the seat belt needed to be replaced. The vehicle was not repaired. The manufacturer was notified but no additional assistance was provided. The approximate failure mileage was 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11476203July 27, 2022
UNKNOWN OR OTHER
Driver's side headrest deployment without a collision while driving on a highway going 65 miles per hour. Could have caused an accident at high speeds. Instant head, dazed, and neck pain. No warning lights or noises.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474929July 20, 2022
POWER TRAIN
Car keeps saying service shifter. Safety at risk car cuts off and on when I’m driving now the car won’t start completely. A lot off Jeep Grand Cherokee are having this problem. Components not inspected. Service shifter light just came on yesterday. Car won’t start today
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474298July 16, 2022
SEATS
Passenger headrest malfunctioned. Headrest popped open one day. Was not being adjusted just opened. Went to see about placing it back together and the clips were broken. Vehicle was in park at the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472873July 8, 2022
SEAT BELTS
Seatbelt not retracting
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472891July 8, 2022
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 15 MPH and slowing for a traffic light, the vehicle inadvertently shifted into neutral(N). The contact attempted to shift to drive(D) however, the vehicle failed to respond. The contact stopped the vehicle and attempted to shift into drive(D) but failed to. The contact turned the vehicle off and restarted while in neutral(N) and the vehicle would not restart. The contact moved the gear shifter to drive(D) and was able to restart the vehicle and the vehicle operated as intended. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed nor repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472113July 2, 2022
SEAT BELTS
Driver side seat belt does not retract and is not secure. When I called the dealership The service person said there is no open recalls it’s my responsibility to have it fixed. There are several 2015 jeep grand Cherokee‘s on here with the same problem. Jeep need to take responsibility and fix it! Click it or ticket is the catchphrase here in Florida. Jeep needs to fix it so I can click it!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472062July 1, 2022
SEATS
The passenger headrest popped open unexpectedly when the car was parked in my driveway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470379June 22, 2022
AIR BAGS
I took the vehicle to the dealership because the driver’s side air bag at the knee seemed to be expanding and pushing the panel out. Naturally, I was concerned about safety in the event of an accident, so we want that bag to operate properly, but also I was concerned about the air bag continuing to expand even when no impact event had occurred. Jeep Service found found that inside the sealed knee blocker panel, the airbag cover was ripped & caused the airbag to have some expansion that caused the knee blocker assembly to bulge out. The cost for this repair was $1,419. What I am struggling with is how can an airbag installed behind a sealed panel actually rip thus causing the owner to be responsible for the safety equipment repair cost. Is it under warranty? No, but why wouldn’t a safety air bag be safe in the sealed compartment without ripping therefore putting the driver (or their passengers) in danger by either deploying improperly or not deploying properly? I do believe it is reasonable to alert Jeep & NHTSA to open an investigation. I have to wonder how many other 2015 Jeep Grand Cherokees have ripped knee airbags inside the sealed knee blocker panel? If a driver side air bag can rip after 7 years in an enclosed/sealed knee panel – I imagine there must be significant danger to other owners too. I am now concerned for the safety of other 2015 Jeep Grand Cherokee owners which may have an undiscovered ripped air bag cover causing expansion that could injure the driver or not protect them properly in the event of an accident (and possibly cause harm to their passengers or other vehicles around them when that deploys without an impact). Drivers have a false sense of comfort thinking their Jeep’s airbags will help keep them safe but that may clearly not be the case. I have reported to Jeep Case #83266298. A piece of safety equipment malfunctioned inside a factory assembled/sealed panel. The consumer should not have to pay $1,419 for dangerous poor design
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470073June 20, 2022
POWER TRAIN
when the acceleration is pressed harder than easing into it the shift progression fails. It will stick, in say 2nd gear, and rev up the motor but will not shift until the accelerator is released. it will then stick in 3rd and 4th if you get back on the accelerator too hard. in addition, the cruise was set at 60mph, running in 8th gear. the accelerator was pressed to pass a vehicle, the transmission dropped into 4th, revved up and stuck there. it would not shift back out until the cruise was shut off and the vehicle slowed to about 40mph and the transmission caught up with the vehicle speed, normal operation resumed. I think the danger of passing someone on a 2 lane highway in a vehicle that slows down instead of accelerating puts all parties involved at risk. We are taking it to the dealer today to see if the program needs updated. the only engine code showing is that the Evaporative Emissions Systems Leak Detection Pump needs replaced. We have done this twice, the code clears for 2 days and comes right back.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469694June 16, 2022
SEATS
Drivers side Active head restraint, spontaneously deployed. Headrest hit driver in the head while driving. Which could have caused an accident had driver had their head against headrest or been traveling at a faster speed. No warning lights or tones before deployment. Vehicle has not been inspected by dealership, manufacturer or police as Vehicle was not in an accident. They will not be notified due to no recall or warranty. Part will be replaced by onwer. After further inspection plastic clips inside the headrest failed.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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