Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10574831March 25, 2014
AIR BAGS
IT HAS BEEN A YEAR AND HALF SINCE I RECEIVED MY FIRST NOTICE THAT MY JEEP HAD A RECALL. SAFETY RECALL M35/NHTSA 12-527. I HAVE CONTACTED MY JEEP DEALER AT LEAST FOUR TIME IN THE LAST 12 MONTHS AND WAS TOLD THERE WASN'T ANY PARTS FOR THE REPAIR OR RECALL. HOW LONG DO I HAVE TO WAIT FOR THE REPAIR AS CHRYSLER DOES SEEM TO CARE IF THERE ARE ANY PARTS TO FIX THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574060March 21, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED HIS AIR BAG LIGHT CAME ON AND CONTINUOUSLY STAYED ON. THE CONTACT STATED THAT THE MANUFACTURER REPAIRED THE FAILURE, HOWEVER THE FAILURE RECURRED . THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 05/12/14*LJ UPDATED 05/15/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573826March 20, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) WAS PERFORMED THE RECALL REPAIRS BUT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573340March 19, 2014
SEATS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT WARMER OVERHEATED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 09V117000 (SEATS). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573109March 18, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 10 MPH AND MAKING A LEFT TURN, THE AIR BAGS DEPLOYED WITHOUT WARNING AND CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE. THE CONTACT CRASHED INTO A PARKED VEHICLE AND SUSTAINED A DISLOCATED FINGER. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 124,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10572803March 17, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND ATTEMPTED TO HAVE THE VEHICLE SERVICED NUMEROUS TIMES BUT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572705March 16, 2014
VEHICLE SPEED CONTROL, SERVICE BRAKES, AIR BAGS
I WORK AT A DEALERSHIP WASHING CARS. WE JUST SOLD A 2002 JEEP GRAND CHEROKEE. I WAS RUNNING THE JEEP THROUGH THE CARWASH. MY FOOT WAS ON THE BRAKE, AND SUDDENLY THE VEHICLE ACCELERATED PROPELLING ME INTO A WALL, AND THE AIRBAG DEPLOYED. I WAS INJURED IN THE ACCIDENT AND WENT TO AN URGENT CARE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10572568March 15, 2014
AIR BAGS
I HAVE BEEN RECEIVING RECALL NOTICES FOR 2 YEARS. SAFETY RECALL M35/NHTSA 12V-527. EVERY TIME I HAVE TRIED TO TAKE MY VEHICLE IN FOR THE REPAIR, I AM TOLD THEY DO NOT HAVE THE PARTS AVAILABLE. SEEMS TO ME THAT THEY SHOULD AFTER ALL THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10569418March 14, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD INDEPENDENTLY SHIFT GEARS WITHOUT WARNING. THE CONTACT SECURED THE VEHICLE IN PARK AND WHEN SHE EXITED, THE VEHICLE BEGAN TO ROLL AWAY. THE CONTACT WAS ABLE TO RE-ENTER THE VEHICLE AND SECURE THE TRANSMISSION IN PARK BUT TO NO AVAIL. THE CONTACT HAD TO UTILIZE THE EMERGENCY BRAKE WITH FORCE BEFORE THERE WAS ANY RESPONSE FROM THE VEHICLE. THE CONTACT SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED BY AN AUTHORIZED DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,632.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568610March 11, 2014
AIR BAGS
TL* THE CONTACT OWNS 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) HOWEVER, THE REQUIRED PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568273March 10, 2014
SEATS
WE WERE TRAVELING ON THE HIGHWAY WITH THE HEATED SEATS ON AND THEY BECAME EXTREMELY HOT. I TURNED THEM OFF AND STOPPED TO LET THE SEATS COOL. LATER IN THE DAY WHEN I TRIED TO USE THEM AGAIN THEY WOULD NOT WORK. AND HAVE NOT WORKED SINCE. I CHECKED THE NHTSA SITE FOR RECALLS AND I DISCOVERED A RECALL FOR THIS PROBLEM, NHTSA CAMPAIGN # 09V1117000/ CHRYSLER LLC RECALL # J14. WHEN I WENT TO MY LOCAL JEEP DEALER I WAS INFORMED THAT MY VIN # WAS NOT PART OF THE RECALL EVEN THOUGH I WAS EXPERIENCING THE EXACT SAME PROBLEM. I LOOKED ON THE WEB SITE "ARFC.ORG" AND DISCOVERED THERE ARE A LARGE NUMBER OF JEEP CHEROKEE OWNERS HAVING THE SAME PROBLEM. MANY OF THEM HAD FIRES AND/OR BURNS, YET THEY ARE NOT COVERED BY THE RECALL. JEEP CLEARLY HAS A PROBLEM WITH THEIR HEATED SEATS THAT NEEDS TO BE ADDRESSED. THE RECALL APPEARS TO BE ONLY FOR SOME REPAIR PARTS FROM A PREVIOUS RECALL. IF CHRYSLER HAD TO HAVE A RECALL AND INSTALL REPAIRS FOR THEIR HEATED SEATS IT IS OBVIOUS THEIR HEATING ELEMENTS ARE PROBLEMATIC AND THEY SHOULD EXTENT THE RECALL TO COVER ALL JEEP HEATED SEAT PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10568048March 9, 2014
AIR BAGS
I HAVE BEEN ATTEMPTING TO HAVE LOCAL CHRYSLER DEALERSHIP COMPLETE REPAIR ON SAFETY RECALL M35/NHTSA 12V-527 FOR ALMOST TWO YEARS AND THEY KEEP SAYING THEY ARE WAITING ON PARTS FROM MANUFACTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565609February 24, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THE VEHICLE WAS REMEDIED UNDER NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE AIR BAG WARNING LAMP REMAINED ILLUMINATED. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 117,679.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565682February 24, 2014
SEATS
MY VEHICLE IS AN 02 OVERLAND. MY DRIVER SIDE HEATED SEATS NO LONGER WORKS. ONE MORNING IT WAS JUST DEAD AND PASSENGERS ARE CONSTANTLY COMPLAINING ABOUT THE INTENSE HEAT COMING FROM THEIR SEAT. I HAVE NEVER BEEN INFORMED OF THIS AS A FAULTY UNIT BUT NOW SEEING THE COMPLAINTS ONLINE I WOULD LIKE TO VOICE MY ISSUE AND HAVE MY SEATS CHECKED OUT OR DISABLED. I REALLY APPRECIATE ANY HELP YOU CAN PROVIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564359February 14, 2014
AIR BAGS
I RECEIVED A JEEP AIRBAG RECALL NOTICE THIS WEEK AND WHEN I TOOK IT TO THE DEALER THEY TOLD ME THAT I NEED AN AIRBAG NOW. I HAVE HAD TO WAIT OVER A YEAR FOR THE PARTS TO COME IN AND THE DEALERSHIP HAS TRIED TO FIX MY CAR FOUR TIMES FOR THIS ISSUE ATTEMPTING TO USE THE WRONG CONNECTORS TO FIX THE ISSUE (THEY TOLD ME THIS ON THE LAST REPAIR ATTEMPT). NOW THEY CLAIM THAT I MUST PAY FOR AN AIRBAG. I BELIEVE THAT THEIR DEFECTIVE REPAIR ATTEMPTS OR HAVING TO WAIT SO LONG FOR PARTS IS THE REASON THAT THE AIRBAG NOW NEEDS REPLACED. CHRYSLER CUSTOMER SERVICE IS DENYING MY REQUEST TO FIX MY AIRBAG. CAN YOU PROVIDE ANY ASSISTANCE? THEY HAVE DEPRIVED ME OF THE ABILITY TO SELL MY CAR FOR THE LAST YEAR, AND NOW I CAN'T SELL IT UNTIL THIS LATEST ISSUE IS FIXED. THE COST OF THE REPAIR IS $1600. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564394February 14, 2014
AIR BAGS
NEITHER CHRYSLER NOR A "LOCAL" DEALER WILL SUPPLY THE PART NEEDED FOR ME TO INSTALL THE FIX. I'M A QUALIFIED MECHANIC AND HAVE ALL THE NEEDED FACTORY TOOLS INCLUDING THE DRBIII AND ACCESS TO TECH CONNECT. READING THROUGH THE CHRYSLER DOCUMENT DATED NOVEMBER 7TH 2012, I FULLY UNDERSTAND THE ISSUE (MATERIAL CHANGE IN THE SQUIB CAPACITOR) AND THE PATCH CHRYSLER IS OFFERING. THE PROPER FIX WOULD BE REPLACEMENT OF THE DEFECTIVE CAPACITOR. I AM ASKING FOR THE PART SO THAT I CAN DO THE FIX - NOTHING MORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564174February 13, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564013February 12, 2014
UNKNOWN OR OTHER
FREEDOM CHRYSLER/JEEP, LEXINGTON, KY COULD NOT PROVIDE A TIMELY SCHEDULING TO FIX THE ISSUE PER THE RECALL NOTICE. I SPOKE WITH [XXX], SERVICE DEPARTMENT WHO TOLD ME I WOULD HAVE TO BRING THE VEHICLE IN FOR AN EVALUATION (NOT NEEDED PER NOTICE AND LATER CONVERSATION WITH CHRSYLER GROUP RECALL ASSISTANCE CENTER. [XXX] TOLD ME NOT ALL VEHICLE NEEDED TO BE FIXED AND THAT IS THE REASON FOR EVALUATION, ALSO NOT TRUE PER RECALL CENTER. ASKED [XXX] TO SPOKE TO THE MANAGER, HE FORWARDED MY CALL. SERVICE MANAGER HAD A LITTLE MORE KNOWLEDGE ABOUT THE RECALL, I THOUGHT UNTIL HE TOLD ME IT WOULD BE TWO MONTHS UNTIL THEY COULD SCHEDULE AN APPOINTMENT. REASON CITED WAS THE CHRYSLER WERE NOT PROVIDING THE PARTS, ALSO NOT TRUE. HE TOLD ME HE WOULD CALL BACK WITH AN APPOINTMENT DATE, THAT WAS SEVERAL HOURS AGO. I CALLED THE CHRYSLER GROUP RECALL ASSISTANCE CENTER AND THEY WERE GREAT. HELP ME SCHEDULE AN APPOINTMENT WITH ANOTHER DEALERSHIP. MY COMPLAINT IS ABOUT FREEDOM CHRYSLER/JEEP IN LEXINGTON FOR PROVIDING FALSE INFORMATION ABOUT THE RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563844February 11, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) BUT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT FELT THAT SINCE THE FAILURE WAS REPORTED IN NOVEMBER 2012, THERE SHOULD HAVE BEEN A REMEDY AVAILABLE BEFORE FEBRUARY 2014. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE TIME FOR REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563654February 10, 2014
ENGINE
WHILE DRIVING ON THE HIGHWAY AT A SLOW RATE OF SPEED (5 MPH) DUE TO A TRAFFIC JAM, MY VEHICLE OVERHEATED. ONCE TOWED OFF THE HIGHWAY, THE MECHANIC DIAGNOSED A FAN FAILURE FOR THE RADIATOR WHICH CAUSED THE VEHICLE TO OVERHEAT. SUBSEQUENTLY THERE MAY BE DAMAGE TO THE ENGINE CAUSED BY THE FAN FAILURE. I RESEARCHED THIS AND DISCOVERED A RECALL ISSUED (8/2006) BY DAIMLER CHRYSLER FOR THE ELECTRIC RADIATOR FAN (SAFETY RECALL F25). I CALLED CHRYSLER TODAY (CASE #[XXX]) AND THEY SAID THAT THIS RECALL DOES NOT APPLY TO MY VEHICLE EVEN THOUGH THE RECALL CLEARLY STATES IT APPLIES TO VEHICLES WITH THE "S" IN THE 8TH POSITION WHICH IT IS. PLEASE ADVISE ON NEXT STEPS. THANK YOU. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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