Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11492803November 8, 2022
SEATS
The active headrest released on the driverseat while operating the vehicle under normal conditions. The headrest hit the driver's head with significant force. The headrest will not reset.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11491712November 1, 2022
AIR BAGS
Drivers left front headrest airbag deployed for no reason. No accident or owner abuse caused this headrest air bag to deploy. Did research and found many other Jeep owners are having the same problem. I am a Florida resident and found that a lawsuit has been filed about these safety incidents. Watched Jeep repair videos and read Jeep tech documents to try to manually reset deployed headrest, but was unsuccessful because when it deployed unexpectedly the plastic pieces were cracked. Please help me resolve this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491638October 31, 2022
AIR BAGS, UNKNOWN OR OTHER
2015 jeep grand Cherokee, the passenger side headrest deployed while driving, I understand that others have had this problem and there’s a recall for either passenger side or driver side but my jeep does not come up on the recalls. Please advise I would hate to have the driver side headrest deployed while I’m driving. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490384October 22, 2022
ENGINE
The oil cooler fails resulting in the entire cooling system being filled with the oil from the engine and possibly contaminating the engine oil with coolant. Even after the oil cooler is replaced the entire cooling system must be thoroughly flushed and have multiple parts replaced. It is a safety hazard because there is no warning, the oil cooler fails and all you engine oil is gone. Which will lead to catastrophic engine failure and possibly fire from the heat produced from the friction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489740October 18, 2022
ENGINE
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was in park (P), she started the vehicle and the vehicle independently accelerated. The contact stated no warning light was illuminated. The contact attempted to turn the vehicle off, and the vehicle would not shift into neutral (N). The contact stated that multiple attempts were needed to turn the vehicle off and restart the vehicle. The vehicle then started operating as designed. The contact had the vehicle towed to a local dealer to be diagnosed; however, the failure could not be duplicated. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488698October 10, 2022
STRUCTURE:BODY
Both driver side and passenger side doors are clicking when they open and close, seems like a hinge has been damaged. When opening the doors they will close on their own quickly unless opened all the way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487734October 3, 2022
UNKNOWN OR OTHER
Oil pump assembly. The problem was confirmed by a independent service center. As I was driving down the highway at 40/45 mph, I heard a knocking sound under the hood. I pulled into a shoping center got out to go into a store came back out turned on the jeep and the engine light came on. Drive home called my mechanic. He said don't drive it have it towed in, it might be the oil pump or power train modular. It was the oil pump. My mechanic said I was the forth person to bring my jeep in with this problem within the last 2 weeks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487763October 3, 2022
AIR BAGS
The dashboard is got some wrinkles which makes me think the dashboard is weak now, so when the airbag comer out the dashboard may come out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486868September 28, 2022
SEATS
Driver headrest deployed with no reason while driving 45mph in a busy avenue during rush hour (5pm). It hit driver in the back of the head causing confusion and dizziness. Found a small plastic piece broken inside mechanism. Headrest still installed, haven't taken it to dealer for repair because online comments says repair would be around $900 at my own expense and no way I'm paying for a malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486711September 27, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while the vehicle was parked, she noticed fluid leaking from the vehicle onto the ground. The vehicle was taken to the dealer where it was diagnosed that the radiator was leaking and needed to be replaced. The dealer replaced the radiator and the electronic control module. The contact stated that upon starting the vehicle, she heard an abnormal ticking sound coming from the passenger's side of the engine. The vehicle was taken to a second dealer Maguire Chrysler Dodge Jeep Ram of Syracuse (959 Hiawatha Blvd W, Syracuse, NY 13204), where the camshaft exhaust, intake plenum, valve, tappet valve lash, housing thermostat, coolant, gasket cylinder head cover, engine oil, seal spark plugs well were replaced; however, the failure persisted. The contact stated that the failure had been reoccurring more frequently. The vehicle was taken back to the dealer who informed the contact that the engine needed to be taken apart in order to diagnose the vehicle. The contact was then informed that the engine was dissembled and reassembled. The contact was unsure whether the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486509September 26, 2022
ENGINE AND ENGINE COOLING, ENGINE
The contact's son owns a 2015 Jeep Grand Cherokee. The contact stated while her son was driving 60-65 MPH, the vehicle started shuddering. The ABS, traction control, and check engine warning lights were illuminated. The vehicle decelerated to 30 MPH and stalled while driving on an uphill ramp. The vehicle failed to restart, causing another vehicle to strike the driver's side of the vehicle. There were no injuries sustained. The vehicle was pushed downhill with the assistance of a police patrol. The vehicle was towed to the contact's residence. The vehicle was then towed to the dealer where it was diagnosed that the engine was blown and needed to be replaced. Additionally, the dealer diagnosed that the thermostat, radiator, starter, and motor mounts needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 116,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11486024September 23, 2022
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving 45 MPH and making a right turn, the vehicle inadvertently turned in the opposite direction and the contact lost control of the steering wheel. The traction control warning light was illuminated. The contact depressed the brake pedal but the vehicle failed to respond. The contact continued to turn the steering wheel until she regained control of the vehicle. The contact veered to the side of the roadway. The contact then pulled into a parking lot and parked the vehicle. The contact was able to drive to her residence. The contact later received notification of NHTSA Campaign Number: 18V332000 (Electrical System, Vehicle Speed Control) and the vehicle was taken to the dealer for the recall repair; however, the dealer declined to honor the recall repair and informed the contact she had to pay for the repair. The dealer diagnosed that the DTCM (Drive Train Control Module) had failed and needed to be replaced. The vehicle was repaired. The contact notified the manufacturer of the failure and inquired about reimbursement; however, the manufacturer denied her claim after several attempts. The failure mileage was approximately 177,060.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485791September 22, 2022
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I can hear My Jeep clicking into every gear and making a ticking noise this is because of the faulty shifter in these jeeps. Also the computer isn’t working correctly software is to old to update.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485875September 22, 2022
EXTERIOR LIGHTING
While driving ALL headlights suddenly went out. This has happened a few times now while waiting for our service appointment. It has occurred in both high and low beam configurations. The lights have failed when the dash switch is in the Auto OR in the On positions. The vehicle is definitely available for inspection, however it is currently being serviced for this defect. Failure of all forward-facing lights could be fatal at speed. We were in our driveway and on small town streets when it has occurred, but next time? We showed the service representative a video of the failure recorded 09/21/2022 in our driveway, high beams on and switch in Auto position when all lights failed. The video is available to nhtsa if requested. Upload formats, below, don't include the MOV (iPhone video) format. The lights failed without visible warnings, messages, or symptoms. I did not check for OBDII codes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484850September 16, 2022
SEATS
The passenger seat headrest violently exploded open while I was driving. If this were to have happened while someone was in the car, or on my driver's side headrest, someone could have easily been injured. It sounded as if an airbag opened in the car. I have not gotten it inspected yet but have read multiple forums of this happening on other 2014-2015 jeep Grand Cherokee and am wondering how this is not a recall. No warning signs given.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483833September 10, 2022
SEATS
While the vehicle was in operation traveling straight ahead on roadway the vehicles drivers headrest “popped” causing operators head to jerk forward while vehicle was in motion. Driver was able to maintain control of vehicle but was startled by the sudden explosion and impact on head. This could have easily caused operator to loose control and be involved in a motor vehicle accident. There were no warning messages when this occurred and nothing had been done to the headrest prior to it exploding open. After inspecting the headrest it appears a plastic part inside the headrest snapped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482468September 1, 2022
VISIBILITY/WIPER
The plastic latch mechanism holding the eyeglass case (built into the overhead center console) shut broke. This prevents the holder from staying shut. The unlatched case blocks the rear view mirror thus preventing the operator from seeing rearward. Is this considered a visibility hazard? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481513August 27, 2022
POWER TRAIN, ENGINE
There is loud ticking/tapping noise coming from the engine when in motion or when the engine idles. This vehicle was not inspected by the dealer (out of warranty) or the police but was inspected by my mechanic and is available for inspection anytime, upon request. At time, the noise become extremely loud and scary and is a cause for great concern, especially knowing that this vehicle is mostly driven daily on the highway for at least 1 hour one way. This noise suddenly appeared about 9 year ago as a slight ticking/tapping but got progressively worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481473August 26, 2022
AIR BAGS, POWER TRAIN
There are two issues. One is that the air bag light is on and never goes away and could mean faulty air bags, two the car is making a clicking noise and jerking when accelerating and the 4 wheel drive service light has come on. It could be the transfer case or differential. The car only has 60,000 miles and isn't driven everyday. It should not be having these safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480981August 24, 2022
AIR BAGS, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated upon raising the front driver's side headrest, it deployed inadvertently. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the front driver's side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 87,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee