Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11486331September 25, 2022
UNKNOWN OR OTHER, ENGINE
On several occasions, while driving between 30 - 70 miles per hour - car goes into neutral by itself leaving you trying to steer the car to the side of the road under multiple risky situations. When pulled over - car can be put into park but if your foot is on the brake pedal the car sputters and won't shut off until brake pedal is released. You can still steer the car to the side of the road but no acceleration is possible. Restarting the car isn't possible for about 20 - 30 minutes. Most occurrence have happened on the interstate. There are no warning signs prior to the occurrences and it's extremely scary trying to get to safety. Diagnostics have been completed by Jeep dealerships and other repair shops and it's been stated all recalls have been made to this car in the past. The fact the car goes into neutral itself is scary. The most recent event puts the total of occurrences at 15 since I have owned the car. No one seems to have an explanation --all I know is its very dangerous especially on the freeway. I would like to know what can be done to get this resolved before someone get hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486066September 23, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
Their is oil being introduced into the coolant reservoirs. Jeep Grand Cherokee Ecodiesel. The vehicle are having failed oil coolers that stemmed from the failed EGR coolers. The driving of these vehicles for over a year awaiting a fix has caused the engines to have other failures. There has been over 10 recalls on these Ecodiesels since I bought the jeep brand new in 2014. They made a deal with the EPA lawsuit and did a software patch which changed the engine function issues, they did a patch on the power train control module, transmission control module, and apparently the ECM engine control module. I’ve had nothing but “check engine” light codes in since the first patch in 2016 that they didn’t put in the records, I have the work order showing the patch. In 2019 the lawsuit the EPA approved for them, allowed them to place a new patch that caused other components to continue to malfunction like the” high pressure fuel pump now. The dealerships are saying the failures aren’t due to their negligence and are causing consumers to deal with costly repairs that’s not their faults. I got a bill for $29,000 for a new engine, they said my jeep was under extended warranty but don’t want to help foot the repairs. Also stated they would reimburse recall work that customers paid for prior to recalls coming out within 60 days, but it has taken me over 4 years to try and get reimbursed. My car is at the dealership now and has been down since April 29, 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485625September 21, 2022
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
Turn signal malfunction. Right turn signal will not reset. Vehicle indicates a continuous right turn signal when in operation. Have had at least two instances where traffic has pulled out in front of me assuming I was intending to make a right turn. Dealer has diagnosed the problem to be a defective AIR BAG CLOCKSPRING (Jeep part number 1NJ70DX9AI). Copy of dealer inspection and repair report attached
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485557September 20, 2022
ENGINE
The right cylinder head is misfiring and needs repair. NHTSA previously investigated complaints on the left cylinder head. MOPAR issued a warranty bulletin (D-14-12) on June 10, 2014 for 2011 - 2013 model vehicles for left cylinder head extended warranty coverage period of 10 years/150K miles. Upon my further investigation, the cylinder heads misfiring is a known issue on model years beyond 2013, yet Mopar has not issued an extended warranty bulletin. The cost to repair it is thousands of dollars. My model year 2014 was manufactured in 2013. If this is not repaired, it will do permanent damage to the catalytic converter, and beyond. The dealer inspected the vehicle and confirmed malfunction. No prior warnings given prior to cylinder head misfire, when it happened the Check Engine Light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11485215September 19, 2022
ENGINE
The lower radiator hose clamp failed due to corrosion. This resulted in a loss of coolant which could lead to engine damage or complete failure. There was no indication that eh cooling system was leaking other than the loss of fluid in the coolant overflow tank. This type of spring clamp is used on many vehicles and in 40 years of working on cars have never seen one fail in this manner. Many otehr vehicles may use this clamp and I am sure it has been affected by weather here in the NE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484791September 16, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 30 MPH, the contact became aware that the headlights illumination was very dim. The contact checked to verify that the headlight was in the on position. The contact stated the high beam was activated and the vehicle then lost headlights functionality temporarily before regaining headlights functionality. On another occasion, she drove over a speed bump and the high beam headlights turned on independently. The vehicle was taking to the dealer several times but no cause for the failure was found. The manufacturer was contacted and a complaint was filed. The failure mileage was 59,000. The contact stated that the solution was to replace the headlight bulbs and repairs have been made.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11484155September 13, 2022
ENGINE
Engine oil cooler (OEM part number ) 68525212AA failed. Causing significant power loss on freeway. Had to immediately pull over on freeway with no warning. Oil temp causes car to have significant power loss and extremely unresponsive engine also while on freeway causing me to slow well below suggested speed and speed of traffic. The steam caused by coolant loss onto side of engine made it difficult to see out window. Also the temps got so hot that it burnt some heat shielding on a upper hose on engine and the engine padding melted to the top of the engine. it has been inspected by a professional mechanic and replacement of failed part will be installed by the dealership after part is available. Currently on back order. No warning lamps came on prior to engine power loss after my family pulled over the temperature gauge responded. After looking through the digital gauges the you can switch through - (however are not displayed while driving and cannot be switched while in motion.) the oil temp had been maxed out and maxed out prior to the coolant temp increasing above normal levels.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483890September 11, 2022
SEAT BELTS
Seat belts don’t retract because of broken plastic piece in the retractable seat belt system. I researched and found there was no recall but rather a extension of the warranty to fix the defect. I made an appointment on June 13, 2022 at a San Diego Jeep dealer and they confirmed the seat belts were malfunctioning and said they didn’t have the parts but they would arrive by July 6. I called July 6th and they said they didn’t have parts until July 25th. I called still no parts, told me August 20th, still no parts. Now told me to call September 26th 2022 to see if parts will arrive. This is dangerous. I’ve told them numerous times. My seat belt is Hanging loose while I drive. If I get in an accident I’m afraid it’ll do more harm than good. Is there something you can do to help me? Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483898September 11, 2022
POWER TRAIN, ELECTRICAL SYSTEM
Driving 20-25 MPH, Stopped at a stop sign. Accelerated , then all instrument panel lights started flashing ,then went out of gear. I let off accelerator , then re-accelerated. Got the car home, a short distance. Was not able to put SUV into park. Engaged parking brake. Hours later started car up and was able to place into Park mode. Engine light stays on now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483772September 10, 2022
ENGINE, ELECTRICAL SYSTEM
I was driving my 2014 Grand Cherokee probably going 25mph the first time it happened. My Jeeps dash started blinking and popping up warning signs and then all of a sudden the Jeep comes to a fast stop and the engine completely killed. Everything locked up. My brakes, my shifter, my gas pedal everything locked, no screens were turning on and it wouldnt let me turn the Jeep back on for a couple minutes. When I turned it back on it was fine. A couple days later it did it again and again but I was going 40mph. Dropped off at the dealer told them to keep it till they found the problem. It was there 2 weeks didnt do it again. Hasnt done it since but Im still afraid its going to happen again but ill be on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483773September 10, 2022
ENGINE
I was driving home and my Jeep started making a weird noise and then a warning popped up about battery voltage I was really confused so I pulled over popped the hood it looked fine but just in case I decided I would go to the nearest VIP which was probably 5 miles from where I had pulled over maybe even shorter. As Im driving over there my Jeep starts smoking so I pull into VIP and pop the hood we look at it and my alternator is smoking so we pour some water on it to cool it down. After doing that a little bit and it stopped smoking as bad we let it sit. A couple minutes later the alternator catches on fire so kept pouring water on it till it completely went out and stopped smoking.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11483427September 8, 2022
POWER TRAIN
Something is wrong with 2speed transfer case
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483366September 7, 2022
SEATS
While sitting in my car with with it running in a parking spot my passenger side active headrest retention system failed and the headrest deployed violently. Luckily no one was sitting in the passenger seat however this could have caused serious injury of death had the seat been occupied. Upon further investigation by myself I noticed that the metal retention bar was still in place however the plastics that is supposed to secure the bar to the mechanism the bar has broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482934September 5, 2022
SEATS
Passenger side front seat headrest (active head restraint) deployed for no reason while sitting at a stop sign.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482667September 2, 2022
ELECTRICAL SYSTEM
The contact owns a 2014 Jeep Grand Cherokee. The contact stated when he started the vehicle, the instrument panel failed to illuminate. The contact stated on a different occasion, while driving 30 MPH, the vehicle would not accelerate as needed. The contact stated that the vehicle was jerking and air condition became inoperable. The vehicle was taken to the dealer and the contact was informed that the fuse box under the hood needed to be repaired. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. The failure mileage 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482691September 2, 2022
UNKNOWN OR OTHER
The head rest on the passenger side has dismantled. I believe it’s an air bag system but am not too sure. The cushion and the plastic part have split and show a few wires. I have not been in any type of collision for the head rest to go ahead and give out like that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482405September 1, 2022
FUEL/PROPULSION SYSTEM
Having issues with Jeep stalling and loss of acceleration . Dealer says there isn’t a fix yet? Recall but no fix? Please advise what to do if it completely fails. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482137August 31, 2022
SEATS
This happened to me today. I was driving and heard a really loud pop/ rattle noise (almost took me off the road it was so abrupt) and thought maybe it was something that hit my car on the road. Sound nearly took me off the road. I pulled over and after inspection I noticed the driver headrest had deployed and the clip is broke. This seems like a SERIOUS safety hazard. It is available for inspection upon request. The headrest has not been inspected by the manufacturer, police, insurance representative or others as it just happened today. There were no warning lamps, messages or other symptoms of the problem prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481589August 28, 2022
SEATS
While highway driving at 62 mph the passengers seat head rest suddenly blew apart with a loud bang, This scared both my wife and I as it was totally unexpected. We found ourselves looking all around trying to figure out what had happened. This was a totally dangerous distraction.There were no bumps in the road or any indication that would of caused the problem. Upon inspection it looks like a small plastic piece holding a metal pin broke. It has not been taken to a dealer yet. It is available for inspection, but I hope to get it fixed shortly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481662August 28, 2022
ENGINE
Recall for diesel EGR cooler has been requested by me to get fixed on multiple occasions. The dealership keeps telling me they do not have the parts. Now my check light engine is on and my car is leaking coolant profusely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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