Jeep Grand Cherokee Complaints (2013)

805 consumer complaints on file.

#11111525July 16, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE CONTINUES TO DIE WITHIN SECONDS WHEN THE START ENGINE BUTTON IS INITIALLY PUSHED. FREQUENTLY HAVE TO TO PUSH ENGINE START BUTTON AGAIN W/O PRESSING BRAKE TO TURN POWER COMPLETELY OFF, THEN PUSH ENGINE START BUTTON AGAIN W/BRAKE TO OBTAIN FULL POWER OF VEHICLE. THIS PROBLEM HAS BEEN REPORTED TO JEEP ON SEVERAL OCCASIONS AND HAS OCCURRED FOR A COUPLE OF YEARS. I HAVE COMPLETED ALL RECALLS ON FILE HOPING THIS PROBLEM WOULD BE ADDRESSED. HOWEVER, IT APPEARS TO BE WORSENING THIS SUMMER, WHERE ALMOST DAILY I HAVE TO ATTEMPT TO RESTART MY CAR TO GAIN FULL POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111547July 16, 2018
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING IN A PARKING LOT, FOUR OF THE FIVE LUG NUTS DETACHED FROM THE REAR PASSENGER TIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED NOT TO MOVE THE VEHICLE UNTIL IT WAS INSPECTED BY AN INVESTIGATOR. THE CONTACT WAS ADVISED BY THE MANUFACTURER TO HAVE THE VEHICLE TOWED TO A CHRYSLER DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109807July 6, 2018
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND WAS TOWED TO GRIFFIN'S HUB CHRYSLER JEEP DODGE RAM (5700 S 27TH ST, MILWAUKEE, WI 53221, (414) 325-3333) WHERE IT WAS DIAGNOSED THAT THE EXTERNAL FUEL PUMP RELAY NEEDED REPLACEMENT. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND THE WARRANTY FAILED TO COVER THE REPLACEMENT EXTERNAL RELAY, WHICH WAS FAILING. THE MANUFACTURER WAS CONTACTED AND THEY VERIFIED THE RECALL PARTS WERE COVERED BY WARRANTY FOR TEN YEARS, BUT REFUSED TO COVER THE FUEL PUMP RELAY BECAUSE IT WAS EXTERNAL. THE CONTACT WAS AWAITING FURTHER INFORMATION FROM THE MANUFACTURER REGARDING THE WARRANTY COVERAGE AND ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102187June 15, 2018
SEATS
DRIVING DOWN THE ROAD WITH NO OTHER ISSUES WHEN PASSENGER'S FRONT HEADREST RESTRAINT SYSTEM DEPLOYED ON PASSENGERS HEAD. CAR HAS ONLY 24000 MILES ON IT, ALWAYS GARAGED, NEVER IN A COLLISION. RESTRAINT SYSTEM DEPLOYED FOR ABSOLUTELY NO REASON ON THE PASSENGER IN THE SEAT. JEEP TAKING NO RESPONSIBILITY FOR THE ISSUE. VEHICLE WAS IN MOTION AT ABOUT 35 MPH ON A CITY STREET, JUST DRIVING DOWN THE ROAD, GOOD ROADWAY CONDITION DURING SUNNY WEATHER. TIME/DATE OF INCIDENT WAS 6-10-18 AT 930 AM.*DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11101368June 12, 2018
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (ST. CLAIR CHRYSLER JEEP DODGE RAM, 12550 S CARNEY DR., ST. CLAIR, MI 48079, (810) 329-2100) WHERE IT WAS DIAGNOSED THAT THE KEY FOB NEEDED TO BE REPLACED OR UPDATED. THE CONTACT STATED THAT THE KEY FOB WAS UPDATED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,500. THE VIN WAS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099161June 1, 2018
ELECTRICAL SYSTEM
NHTSA RECALL NUMBER: 15V-879 RECALL DATE: JANUARY 12, 2016 MANUFACTURER RECALL NUMBER: R71 DROPPED MY VEHICLE OFF TO THE MANUFACTURE DEALER IN COLUMBIA, SC A FEW MONTHS AGO TO DO THE THREE RECALLS ON THE VEHICLE. THEY INFORMED ME THEY DID NOT HAVE THE PARTS TO DO THE LAST RECALL FOR THE SUN VISOR. IT HAS BEEN 3 MONTHS SINCE THEY DID THE RECALLS AND ORDER PARTS FROM THE SUPPLIER FOR THE LAST RECALL AND STILL NOTHING HAS BEEN DONE FOR THAT RECALL. THE DEALER SAID THE PARTS ARE ON BACK-ORDER FROM THE SUPPLIER AND NO UPDATE FOR RESTOCK FROM SUPPLIER. THE RECALL STATES THAT THE VEHICLE COULD HAVE AN ELECTRICAL FIRE FROM THE RECALL AND THIS WORRIES MYSELF AND MY WIFE. I JUST FEEL THAT IT IS A LITTLE RIDICULOUS THAT IT IS TAKING THIS LONG FOR PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098379May 29, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
I HAVE CALLED JEEP DEALERSHIP 3 TIMES TO GET THESE TWO SAFETY RECALLS FIXED. EACH TIME THEY SAY ONE OF THE RECALL PARTS IS NOT AVAILABLE AND WAIT UNTIL WE CAN DO BOTH AT SAME TIME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098395May 29, 2018
EXTERIOR LIGHTING
WHEN DRIVING AT NIGHT THE HEADLIGHTS DO NOT SHINE DOWN THE ROAD FAR ENOUGH TO SEE AT A SAFE DISTANCE AND USING THE BRIGHT LIGHTS IS NOT ALWAYS PRACTICAL. THIS IS A SAFETY ISSUE. I HAVE SPOKEN WITH OTHER JEEP OWNERS WHO EXPERIENCED THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093978May 15, 2018
POWER TRAIN
DRIVE SHAFT FAILURE AT 80,000 MI. MIDDLE SUPPORT BEARING FAILED. THIS IS A 2013 HOW MANY HAVE ALL READY FAILED AND THEY ARE SITTING ON THIS INFO BECAUSE THE PART ALONE IS $ 875.00 + LABOR. I HAVE HAD CARS WITH OVER 150,000 AND NEVER HAD THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093643May 14, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES WITH THE VEHICLE UNTIL IT WAS SERVIVCED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). SHORTLY AFTER THE DEALER (HOMER SKELTON CHRYSLER DODGE JEEP RAM, 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195) SERVICED THE RECALL, THE VEHICLE WAS TAKEN BACK TO THE DEALER BECAUSE OF ELECTRICAL SHORTING. THE DEALER INITIALLY DIAGNOSED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL SYSTEM RECALL REPAIR. THE DEALER LATER STATED THAT THE FAILURE WAS NOT RELATED TO THE RECALL AND THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER SOLDERED THE WIRES, BUT IT FAILED TO PROVIDE A PERMANENT REMEDY. THE DEALER STATED THAT THE WIRES HAD FRAYED AND THE TIPM MAY NEED TO BE REPLACED. THE CONTACT FELT THAT THE REMEDY FROM THE RECALL CAUSED THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND RECOMMENDED THAT THE DEALER REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093178May 10, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), 17V435000 (ELECTRICAL SYSTEM), AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). WHILE DRIVING APPROXIMATELY 15 MPH, THE ALTERNATOR INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER AND SHUT DOWN. THE VEHICLE WAS TOWED TO MALL OF GEORGIA CHRYSLER, DODGE, JEEP (4345 BUFORD DR, BUFORD, GA 30518, 770-945-0839) WHERE THE DEALER PROVIDED OPTIONS TO REPAIR THE FAILURE WITH AN AFTERMARKET PART OR WAIT FOR TWO WEEKS FOR FULL RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091494May 3, 2018
ELECTRICAL SYSTEM, ENGINE
INTERMITTENTLY, VEHICLE WILL TAKE A LONG TIME TO START USING THE PUSH-TO-START BUTTON. SOMETIMES THE ENGINE WILL STALL SECONDS AFTER THE LONG START HAPPENS, AFTER ENOUGH TIME TO GO INTO DRIVE/REVERSE FROM BEING STATIONARY. THIS HAS BEEN DANGEROUS AS THE VEHICLE IS MOVING (PULLING INTO TRAFFIC FROM PARKING SPOT, CITY STREET) WHEN THE ENGINE STALLS. AT THAT TIME THE ONLY WAY TO RESTART IS TO RE-CYCLE THE PUSH-TO-START BUTTON THROUGH THE OFF/ACCESSORY/ON. TYPICALLY AFTER THE STALL THE VEHICLE WILL START RIGHT UP. VEHICLE HAS HAD THE TIPM RECALL (#15V-115) PERFORMED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089913April 24, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG INDICATOR ILLUMINATED AND THE HORN FAILED TO WORK. THE CONTACT DID NOT CALL THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088753April 17, 2018
FUEL/PROPULSION SYSTEM
THE GAS PUMP IS A DAMAGE TO FACTORY DEFAULT. PLEASE CALL ME TO EXPLAIN THE SITUACITON. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084818April 12, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE LEAVING THE DRIVEWAY, THE VEHICLE HESITATED AS THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE APPROXIMATELY HALF A MILE FROM HER RESIDENCE BEFORE THE VEHICLE STALLED AGAIN. THE CONTACT HAD THE VEHICLE TOWED TO A TOW LOT AND CALLED JOHN ELWAY'S CLAREMONT CHRYSLER DODGE JEEP RAM AT (909) 667-2586 (620 AUTO CENTER DR., CLAREMONT, CA 91711). THE CONTACT WAS INFORMED THAT AN APPOINTMENT COULD NOT BE SCHEDULED FOR AT LEAST ANOTHER MONTH FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065090April 11, 2018
SUSPENSION, STEERING, TIRES
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO METALLIC NOISE IN REAR OF VEHICLE AND TWO BROKEN SHOCKS/STRUTS. *LD THE CONSUMER STATED THE VEHICLE PULLED TO THE LEFT AND THE STEERING WHEEL VIBRATED. THERE WAS A METAL TO METAL NOISE COMING FROM THE BACK OF THE VEHICLE AND A SLIP IN THE TRANSMISSION. THE VIBRATIONS WERE REPAIRED. THE BACK 2 TIRES WERE WARN. THE DEALER STATED THEY PASSED INSPECTION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083501April 5, 2018
SEATS
AFTER SHUTTING OFF AND EXITING THE VEHICLE I NOTICED THE DRIVER'S SIDE SEAT HEAD REST LOOKED CROOKED. I GOT IN THE BACK SEAT TO TAKE A CLOSER LOOK AND THE HEAD REST SUDDENLY DEPLOYED WITHOUT ME TOUCHING IT. THE VEHICLE WAS TURNED OFF AND PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079883March 16, 2018
POWER TRAIN
AFTER RECENTLY PURCHASING MY JEEP GRAND CHEROKEE 2013, I NOTICED ISSUES I DIDN'T HAVE IN REGARDS TO THE POWER TRAIN AND HOW IT ACTED COMPARED TO MY PREVIOUS JEEP GRAND CHEROKEE 2002. I FREQUENTLY HAVE INSTANCES AT SLOW, MEDIUM AND INTERSTATE SPEEDS WHERE THE RPMS JUMP FROM THE STEADY 2,000 UP TO LIKE 3,000 BRIEFLY, BEFORE QUICKLY DROPPING BACK DOWN. THIS RESULTS IN AND UNEXPECTED AND SUNDOWN JOLT/JERK. EVEN MORE SO, I'VE BEEN SEEING MORE SERIOUS AND RELATED ISSUES WHERE IT RUNS AT 3,500/4,000 RPMS WHILE NOT ACCELERATING. SEEMS SLOW AND SLUGGISH. ONLY A STOP AND RESTARTING OF THE VEHICLE WILL FIX THIS ISSUE. FINALLY, THIS LEADS TO THE MAJOR ISSUE, STILL RELATED TO THE SAME TREND OF PROBLEMS. I WILL HAVE TIMES WHEN I'M ACCELERATING OR JUST CRUISING AND I LOSE CONTROL OF THE VEHICLE. THE RPMS WILL SPIKE DRASTICALLY AND UNEXPECTEDLY FROM AROUND 2,000 AVERAGE TO 6K-7K RPMS. I LOSE ALL ACCELERATION CONTROL WHEN THIS HAPPENS. THE FEW TIMES THIS HAS HAPPENED THE ENGINE LIGHT WILL TURN ON. NATURALLY LETTING OFF THE ACCELERATOR BRINGS IT BACK DOWN SLOWLY, BUT IN THESE INSTANCES I'M ON THE ROAD AND MOVING WITH TRAFFIC. I LOSE ALL ACCELERATOR CONTROL AND CANNOT ACCELERATE WITH ANY EFFECT. THE ENGINE REVS SHARPLY AND LOUDLY WITH NO ACCELERATING MOVEMENT OR RESPONSE. ONLY OPTION IS TO BREAK.. THANKSFULLY THOSE WORK.. AND COME TO A STOP WHERE SHUTTING THE CAR ON AND OFF SEEMS TO BE THE ONLY TEMPORARY FIX. UPON TURNING IT BACK ON, THE ENGINE LIGHT WILL REMAIN AND TYPICALLY DOES FOR A DAY OR SO AND THEN TURNS OFF. VERY DANGEROUS AND SEEMS TO BE AN ONGOING, WHILE UNPREDICTABLE AND INFREQUENT, BUT NOT COMPLETELY AS THIS HAPPENS EVERY WEEK AND A HALF OR SO,.. IT SOUNDS LIKE A MANUFACTURERS DEFECT THAT ISN'T BEING ADDRESSS THROUGH RECALLS, REPAIRS OR EVEN WHEN COMPLAINTS ARE MADE. THESE ISSUES NEED TO BE ADDRESSED AS THEY POSE A THREAT TO NOT ONLY MY SAFETY, BUT OTHERS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046771March 8, 2018
WHEELS:LUGS/NUTS/BOLTS/STUDS
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE PARTS. *LD THE CONSUMER STATED THE CAPS ON THE VEHICLE'S LUG NUTS WERE "BALLOONING" MAKING IT IMPOSSIBLE TO REMOVE WITH A SOCKET. THEY HAD TO BE POUNDED OFF WHICH MADE THEM USELESS. THE CONSUMER REQUESTED TO BE REIMBURSED FOR 20 NEW LUG NUTS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076736March 7, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER (WESTBURY JEEP CHRYSLER DODGE RAM, 100 JERICHO TURNPIKE, JERICHO, NY 11753, (516) 336-4784) STATED THAT THE PART WAS NOT AVAILABLE AND WAS ON A NATIONAL BACKORDER. THE DEALER DID NOT PROVIDE A LOANER VEHICLE; THEREFORE, THE CONTACT HAD NO VEHICLE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS AT THE DEALER TO BE SERVICED FOR THE RECALLS AND THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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