Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#11219957June 14, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM, WHEELS
THE LOW PRESSURE LIGHT STAYS ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206984May 11, 2019
ENGINE, UNKNOWN OR OTHER
WHILE DRIVING OR STATIONARY THE ENGINE SHUTS DOWN ON ME. IT STARTS AGAIN AFTER I WAIT ABOUT AN HOUR OR MORE. I BOUGHT THIS CAR FROM THE ORIGINAL OWNER IN DECEMBER 2017. SHE HAD ALL THE RECALLS FIXED EXCEPT FOR THE AIRBAG. SINCE OWNING THIS CAR I HAVE ONLY DRIVEN IT 3 TIMES. GRANTED I TOOK A FEW MONTHS TO PUT IT ON THE ROAD AS THE WEATHER WAS COLD. I'VE HAD EXTENSIVE WORK DONE ON IT. TUNE UP, NEW TRANSMISSION, BELTS, PUMPS, COILS, HOSES AND SENSORS YOU NAME IT BUT IT CONTINUES TO SHUT OFF ON ME. I TRY TO TAKE IT FOR A SPIN BUT JUST PUTTING IT IN REVERSE IT SHUTS OFF. CAN YOU PLEASE LOOK IN TO THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206752May 10, 2019
EXTERIOR LIGHTING
SEVERAL YEARS AGO I WAS PULLED OVER BY A POLICE OFFICER BECAUSE I HAD NO TAIL/RUNNING/TURN OR BRAKE LIGHTS. I IMMEDIATELY HAD THOSE REPLACED. WITHIN A MONTH I TOOK MY JEEP IN FOR THE YEARLY STATE INSPECTION AND FOUND THAT I HAD THE SAME ISSUE. I WAS TOLD THEN, THAT THIS WAS A PROBLEM WITH THIS DESIGN OF THE JEEP, THEY WERE VERY FAMILIAR WITH THIS PROBLEM AS I TOLD THEM ABOUT MY RECENT TRAFFIC STOP AND HAVING JUST GOTTEN IT FIXED. THIS VERY SERIOUS PROBLEM HAS PERSISTED EXTENSIVELY! NO MATTER HOW MANY TIMES I ADDRESS THE ISSUE (AND IT'S NOT THE BULBS, THOSE ARE RARELY BURNT OUT, IT'S THE CONNECTION, CLEANING THE CONNECTION SURFACE HELPS BUT ...) I AM CONSTANTLY BEING STOPPED AND TOLD I HAVE NO TAIL LIGHTS WHATSOEVER, IT'S EXHAUSTING AND A DANGER TO MY AND EVERYONE ELSE'S! ONGOING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203192April 23, 2019
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT A NEW RADIATOR WAS INSTALLED BY AN INDEPENDENT MECHANIC THAT WAS MADE OF PLASTIC. THE CONTACT STATED THAT THE STRUCTURAL INTEGRITY OF THE OEM RADIATOR WAS MADE OVERSEAS AND NOT BY CHRYSLER. THE CONTACT STATED THAT THE RADIATOR BURST AND COULD NOT HANDLE THE PRESSURE. THE FAILURE OCCURRED FIFTEEN MONTHS AFTER THE RADIATOR WAS REPLACED BY THE MECHANIC. THE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196696April 16, 2019
ENGINE, VEHICLE SPEED CONTROL, STEERING
A FEW INSTANCES HAVE OCCURRED WHERE I WILL BE DRIVING AND THE VEHICLE ENGINE WILL IMMEDIATELY SHUT OFF AS THE VEHICLE IS IN MOTION. THE ELECTRICAL COMPONENTS (RADIO, HEADLIGHTS, DASHBOARD, ETC) STILL FUNCTION BUT ALL GAUGES STOP WORKING. I THEN HAVE TO PULL OVER, PUT THE VEHICLE IN PARK, AND THEN RESTART THE VEHICLE. IT WILL THEN START UP RIGHT AWAY. ON A COUPLE OF OCCASIONS, THE VEHICLE ENGINE HAS STARTED BACK UP ON ITS OWN WITHOUT ME DOING ANYTHING AND DRIVES FINE AFTER THAT. THIS SEEMS TO OCCUR MOSTLY WHEN I RELEASE MY FOOT FROM THE ACCELERATOR BUT HAS HAPPENED WHEN I AM TRYING TO ACCELERATE. HAS ONLY HAPPENED WHEN DRIVING ON CITY STREETS, NEVER ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170686January 17, 2019
ENGINE, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING WHEN ALL OF A SUDDEN MY VEHICLE CUT OFF IN THE MIDDLE OF TRAFFIC. ALSO, SUNDAY MORNING I WAS DRIVING TO CHURCH WHEN MY VEHICLE WOULD NOT START. I WAS TOLD MY A MECHANIC (NOT ON DUTY) THAT IT COULD BE MY FUEL PUMP, WIRING OR CATALYTIC CONVERTER. PLEASE LOOK INTO THIS MATTER AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156368December 5, 2018
VEHICLE SPEED CONTROL
THE VEHICLE WAS RUNNING AND STATIONARY IN PARK. WHEN THE VEHICLE WAS TAKEN OUT OF PARK AND INTO REVERSE IT STARTED ACCELERATING BACKWARDS OUT OF CONTROL. THE DRIVER PRESSED ALL THE WAY DOWN ON THE BRAKE PEDDLE WHICH DID NOT STOP THE VEHICLE. WHILE IN THE MIDST OF A COLLISION HE THEN PUT THE VEHICLE IN PARK AND TURNED OFF THE IGNITION. THIS TOOK PLACE IN A PARKING LOT AND THE VEHICLE WENT STRAIGHT BACK INTO A FENCE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11150761November 10, 2018
AIR BAGS
LLEVE MI CARRO Y AL PARECER NO LO CORRIGIERON, ME ENGAARON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141131October 17, 2018
UNKNOWN OR OTHER
MY TRANSMISSION IS GOING OUT. I JUST BOUGHT THE CAR IN JANUARY AND I'VE BEEN HAVING A TRANSMISSION PROBLEM FOR SEVERAL MONTHS. I HEARD THERE WAS A RECALL ON JEEP CHEROKEE TRANSMISSIONS. MY CAR WON'T ACCELERATE ANYMORE WHEN I DRIVE. IT WON'T SWITCH GEARS AND RPM WILL SHOOT UP TO 3 OR 4. IT DOES THIS EVERY TIME IT TRIES TO SWITCH GEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140393October 15, 2018
POWER TRAIN
TAKATA RECALL- I AM UNABLE TO SHIFT GEARS. THERE'S A SMALL NYLON LINKAGE CONNECTING THE SHIFT LEVER TO THE TRANSMISSION THAT HAS COMPLETELY CRUMBLED. I BELIEVE IT'S ITEM# 52109624AD. MY CAR WAS PLACED IN PARK AND TURNED OFF FOR A FEW MINUTES THEN UNABLE TO SHIFT GEARS ONCE IT WAS RESTARTED WITHOUT ANY WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110566July 10, 2018
AIR BAGS, AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS STOPPED AT A STOP SIGN, THE AIR BAGS INADVERTENTLY DEPLOYED WITHOUT WARNING OR IMPACT. THERE WERE NO INJURIES. THE DEALER (NEWNAN PEACHTREE CHRYSLER DODGE JEEP RAM, 53 HOLLZ PKWY, NEWNAN, GA 30265, (678) 369-6037) WAS CALLED AND STATED THAT THEY WOULD REPLACE THE CONTROL MODULE UNDER WARRANTY, BUT NOT THE AIR BAGS. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WOULD BE SERVICED PER NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), WHICH COVERED THE MODULE REPLACEMENT AND NOT THE AIR BAGS. THE FAILURE MILEAGE WAS 187,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098940May 31, 2018
ENGINE
ENGINE DIES WITHOUT WARNING WHILE STOPPED AND MOVING. THE GAUGES GO CRAZY. THE GAS GAUGE INDICATES EMPTY EVEN THOUGH THERE'S HALF OF TANK FULL. DID TUNE UP, REPLACED SPARK PLUGS AND IGNITION COIL, GAS FILTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093623May 14, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). AFTER THE CONTACT CALLED BERGLUND CHRYSLER JEEP DODGE RAM (2525 FRANKLIN RD SW, ROANOKE, VA 24014, (540) 345-9881) SEVERAL TIMES. EACH TIME, THE DEALER STATED THAT PARTS WERE UNAVAILABLE AND DID NOT KNOW WHEN THEY WOULD BE SUPPLIED FROM THE MANUFACTURER TO PROVIDE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE PARTS DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082427April 2, 2018
ELECTRICAL SYSTEM
RIGHT REAR PASSENGER WINDOW DOESN'T OPERATE AND FALLS OPEN WHILE DRIVING; WHEN I HIT BUMPS IN THE ROAD UNTIL THE WINDOW IS FULLY OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082342April 1, 2018
AIR BAGS, UNKNOWN OR OTHER
ON FEBRUARY 22, 2018 WE BROUGHT OUR 2002 JEEP CHEROKEE IN TO MERRICK CHRYSLER ON SUNRISE HIGHWAY IN WANTAGH BECAUSE MY WIFE WAS ADVISED OF A SECURITY CONCERN OVER THE AIRBAG UNEXPECTEDLY DEPLOYING (WHICH HAS ALREADY HAPPENED TO HER IN AN UNRELATED INCIDENT). AFTER SCHEDULING AND WAITING A COUPLE OF MONTHS WE BROUGHT THE CAR IN AND AFTER 3 HOURS I WAS TOLD THEY DIDN'T HAVE THE PARTS AND TO CALL BACK. MY WIFE REFUSED TO EVEN SIT IN THE CAR UNTIL IT WAS FIXED. I CALLED THE DEALER AND THEY REFUSED TO EVEN GIVE ME A TIME FRAME ON RECEIPT OF THE PARTS OR REPAIR OF THE RECALL. WITHIN A FEW WEEKS THEREAFTER I WAS AT MY WITS END WENT TO THE DEALERSHIP AND PURCHASED A NEWER JEEP CHEROKEE THE WAS GUARANTEED NOT TO HAVE ANY PROBLEMS BUT TO THIS DAY I HAVEN'T RECEIVED EVEN A CALL REGARDING THE REPAIR WHICH HAS NOW COST MY FAMILY AN ADDITIONAL $26,000.00, BUT IT SURE WASN'T THE WAY WE WANTED TO GET A NEW CAR. WE HAVE A GORGEOUS NEW JEEP THAT SHE DRIVES AND I ALSO PURCHASED ANOTHER CAR BECAUSE I DO NOT WANT TO GET HIT IN THE HEAD BY A FAULTY AIR BAG. PLEASE HELP US WITH OUR RECALL. SERIOUSLY, ENOUGH IS ENOUGH ALREADY. WE HAVE A GORGEOUS JEEP IN OUR DRIVEWAY, REGISTERED AND INSURED AND UNDRIVEABLE, UNLESS YOU CAN GUARANTEE THAT IF THE AIRBAG DEPLOYS WE WILL HAVE OUR OWN DEALERSHIP IF WE LIVE THROUGH THE ACCIDENT!! EVEN MORE CONCERNING IS THE DISDAIN AND IMPORTANCE WITH WHICH WE ARE TREATED. BUY A NEW CAR THEY DROOL AT YOUR FEET BUT GOD SO HELP THE POOR OLD SCHMUCK WHO SHOWS UP WITH SOME OLD CLUNKER THAT THEY WON'T MAKE A DIME OFF OF. PLEASE HELP US. ITS JUST NOT FAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076787March 7, 2018
AIR BAGS
WHEN IS THIS GOING TO BE FORCED ON CHRYSLER FIAT, I HAD A RECALL POST CARD ABOUT THIS PROBLEM AND THAT'S 3 YEARS AGO !!!! THEY SAY THEY ARE WORKING ON GETTING THE PARTS AND AS SOON AS IT'S AVAILABLE WE WILL GET ANOTHER NOTICE TO FIX, LET ME JUST SAY THIS IS BS , CHRYSLER IS BASICALLY BUYING THEIR TIME SO THAT THE REMAINING VEHICLE FOR THIS RECALL TO BE JUNKED OR OUT LIVE THEIR YEARS. THE NTSB SHOULD BE ASHAMED IN NOT GETTING CHRYSLER TO FIX THIS !! FOR GOD SAKES IT'S BEEN 3 YEARS AND STILL NOTHING, YOU GUYS ARE WORTHLESS AND DON'T ENFORCE YOUR OWN RECALLS !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076185March 4, 2018
ELECTRICAL SYSTEM, SEATS, SUSPENSION
THE DRIVER SIDE SEAT HEATER GETS SO HOT OR FEELS LIKE IT'S BURNING MY LEGS.. I CAN ONLY USE IT ON LOW TO PREVENT BURNS.. THE PASSENGER SIDE DOES NOT WORK AT ALL. (RECALL #09V117000) IF THE PASSENGER SIDE DOOR IS OPEN, I CANNOT LOCK THE DOORS, OR PUT THE WINDOWS UP UNTIL IT IS SHUT. (RECALL #01V288000) .. PERIODICALLY WHEN I START THE JEEP THE AIR BAG LIGHT WILL STAY ON.. I HAVE TO PULL OVER, TURN THE VEHICLE OFF, AND REPEAT THE PROCESS UNTIL IT GOES BACK OFF. (RECALL #12V527000)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065573January 29, 2018
AIR BAGS
I AM STATIONED OVERSEAS IN ITALY. I HAVE AN AMERICAN VERSION OF A 2002 JEEP GRAND CHEROKEE VIN: [XXX] AND HAVE A RECALL #06 - ORC MODULE. I HAVE BEEN WORKING WITH A CHRYSLER/JEEP DEALERSHIP HERE IN CATANIA ITALY, DEALERSHIP NAME IS MERID MERCEDES-BENZ AND SMART CHRYSLER, JEEP LOCATED VIA MESSINA, 780/A - 95126 CATANIA ITALY, DEALER TELEPHONE 011-39-095-403-7069. THEY KEEP ORDERING THE WRONG RECALL REPLACEMENT PARTS, 4 TIMES THIS HAS HAPPENED AND THEY STILL HAVE NOT RECEIVED THE CORRECT PART. I HAVE MISSED 4 DAYS WORK BECAUSE OF THIS. PLEASE HELP. MY CONTACT: NAME IS [XXX] , EMAIL [XXX], TELE: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047916November 21, 2017
STEERING
WHEN I AM GOING SLOW AND TAKING A TURN I LOSE MY POWER STEERING WHILE I'M TAKING THE TURN. IT HAPPENS QUITE A BIT BUT THEN IT GOES AWAY AFTER I MAKE THE TURN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046216November 15, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE DRIVER'S AND FRONT PASSENGER'S AIR BAGS DEPLOYED WITHOUT WARNING OR IMPACT. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER REFERENCED NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND REFERRED THE CONTACT TO THE FCA RECALL ASSISTANCE CENTER. THE CONTACT SPOKE WITH THREE REPRESENTATIVES AT FCA, BUT NO ONE CALLED HIM BACK. THE CONTACT DID NOT RECEIVE A RECALL NOTICE. THE AIR BAGS WERE NOT REPLACED. THE CONTACT RECEIVED A SETTLEMENT NOTICE FROM TK HOLDINGS, INC. THE FAILURE MILEAGE WAS 163,000. *BF CONSUMER STATED ALL OF SUDDEN AIR BAGS DEPLOYED ON BOTH SIDES WITHOUT WARNING WHILE DRIVING. UPDATED 8/21/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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