Jeep Grand Cherokee Complaints (1994)

588 consumer complaints on file.

#10705196April 12, 2015
ELECTRICAL SYSTEM
THIS VEHICLE, ALONG WITH OTHER GRAND CHEROKEES MADE IN 1994, 1995 AND 1996 ALLOWS THE SECURITY SYSTEM TO SHUT IT DOWN COMPLETELY WHEN IT IS STOPPED OR MOVING VERY SLOWLY. CHRYSLER ACKNOWLEDGES THERE IS A PROBLEM AND CHANGED THE DESIGN IN 1996 (THE SECURITY SYSTEM WAS/IS WIRED INTO THE VEHICLE ITSELF). I HAVE BEEN STRANDED MANY TIMES, SOMETIMES IN DANGEROUS PLACES, AND HAD TO HAVE IT TOWED AT NOW-SIGNIFICANT CUMULATIVE COST. THE VEHICLE IS NOW DECONSTRUCTED AT COURTESY DODGE IN GRAND RAPIDS WITH A NEW BATTERY AND EVERYTHING IN GOOD WORKING CONDITION-- AND ONLY 117,000 MILES ON IT. I CAN'T DRIVE NOR CAN I SELL IT-- AND CHRYSLER REFUSES TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701396March 24, 2015
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
SUBJECT: COMPLAINT - 1994 JEEP GRAND CHEROKEE RECALL N45 - REAR STRUCTURE REINFORCEMENT --- COMMENTS: AS OWNER OF A 1994 JEEP GRAND CHEROKEE BEING RECALLED FOR REAR STRUCTURE REINFORCEMENT (INSTALLATION OF A TRAILER HITCH) TO PROTECT THE FUEL TANK AGAINST LEAKS AND FIRE OR EXPLOSION CAUSED BY A REAR END COLLISION, PLEASE BE ADVISED THAT THE MANUFACTURER'S RESPONSE TO THIS ISSUE HAS BEEN UNACCEPTABLY SLOW AND DEFICIENT. I HAVE BEEN ON A WAITING LIST FOR SOME TIME AT THE LOCAL JEEP DEALER WHO IS UNNECESSARILY DELAYED WAITING FOR PARTS (APPARENTLY A TRAILER HITCH) TO CORRECT THIS DEFECT. THE PROLONGED DELAY IN THE MANUFACTURER NOT PROVIDING THE REQUIRED PART(S) IS DANGEROUS, UNWARRANTED, AND UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10695296March 19, 2015
TRAILER HITCHES
GOT LETTER OF RECALL N45, TOOK TO DEALER TOLD NEEDED OEM TRAILER HITCH & REFERRED US TO TOM BELL COLLISION CENTER, THEY STATED IT COULDN'T BE DONE UNTIL JEEP BUMPER/REAR END WAS FIXED COST OF $150.00, DIDN'T HAVE THE MONEY UNTIL 03/17/2015. ON 03/17/2015, TOOK BACK JEEP TO TBCC WAS TOLD BY [XXX] THAT THE WORK SHOULD BE DONE IF [XXX]. [XXX] GAVE US THE QUOTE IN 2014. CAME IN & CONFIRM THE QUOTE STATING THERE NO PROBLEM & THE OEM TRAILER HITCH WOULD BE INSTALLED. WE LEFT VEHICLE & EXPECTED TO BE CALLED. 24 HOURS LATER WE STILL HADN'T BEEN CALLED SO WE CALLED TOM BELL COLLISION & S/W CRYSTAL WHO IN TURN REFERRED US TO . STATED JEEP DIDN'T NEED ANY WORK AND THE HITCH WAS PUT IN & THAT HE DIDN'T UNDERSTAND WHAT THEY WERE SUPPOSE TO CHARGE US FOR. WENT TO P/U JEEP & THERE WAS NO HITCH INSTALLED. S./W [XXX] AGAIN AND SHE STATED THAT SHE WAS GOING TO CALL , WE WAITED BY THE JEEP. [XXX] CAME BACK & STATED THAT A STICKER THAT TOLD "HOW TO PUT THE HITCH ON" WAS PLACED ON THE VEHICLE, WE ASKED WHERE SINCE MY WIFE & I GOT UNDER THE VEHICLE TO SEE IF ANY WORK WAS DONE. SHE DIDN'T KNOW, BUT SHE QUOTED AS TO NOTHING NEEDED TO BE DONE BUT THE STICKER. HOW IS THIS STICKER SUPPOSE TO SAVE ANY LIVES IN THE VEHICLE IF WE GET HIT, THEY MIGHT AS WELL PUT A BAND AID ON THE PROBLEM, LITERALLY. NOW I'VE TRIED CALLING THE RECALL CENTER AT (800) 853-1403 STAYED ON THE PHONE FOR OVER TWO HOURS AND NO ONE ANSWERS BUT A RECORDING OF MUSIC. THEN WE CALLED THE VEHICLE SAFETY HOTLINE AT (888) 327-4236 S/W A [XXX] GOT A REF# [XXX] & WAS TOLD TO CALL THE MANUFACTURER AT (800) 992-1997 & WE BEEN ON HOLD FOR 48 MINUTES AND STILL HOLDING. WHAT NEEDS TO BE DONE TO GET ANY ONE TO LISTEN OR FIX THIS PROBLEM....A LAWSUIT? I ALSO WOULD LIKE TO KNOW WHAT HAPPENED TO THE OEM TRAILER HITCH THAT TBCC RECEIVED BACK IN 2014 SINCE IT WASN'T USED ON MY VEHICLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693679March 11, 2015
STEERING, SUSPENSION
INCIDENT OCCURRED TWICE IN ONE DAY. HAD OCCURRED BEFORE, BUT VERY INFREQUENTLY. DRIVING AROUND 66 MILES PER HOUR ON A HIGHWAY, THE CAR HIT A SLIGHT BUMP IN THE ROAD AND BEGAN TO SHAKE, VIOLENTLY AND UNCONTROLLABLY. THE FRONT END OF THE CAR SHAKES SO SEVERELY THAT I AM FORCED TO SLOW DOWN TO UNDER 15 MPH TO STOP IT. THE PROBLEM AGAIN OCCURRED LATER THAT SAME DAY, ON A DIFFERENT ROAD (A MAJOR U.S INTERSTATE), TRAVELING AT ABOUT THE SAME OR PERHAPS SLIGHTLY GREATER SPEED. THE BUMP THAT I HIT WAS VERY SMALL, BUT THE SHAKING THAT CAME AFTER CAUSED ME TO SHIFT LANES AND PULL OFF ON THE SHOULDER OF THE INTERSTATE TO MAKE IT STOP. ALL TOGETHER, I WOULD SAY THAT THIS HAS OCCURRED WITH MY VEHICLE ABOUT 8 OR 9 TIMES, BUT WAS THOUGHT TO BE FIXED SEVERAL YEARS AGO (BY A MECHANIC ADMITTEDLY NOT ASSOCIATED WITH JEEP). THE PROBLEM WENT AWAY FOR A WHILE BUT IS OBVIOUSLY RETURNING AND GETTING WORSE. SOME OTHER JEEP OWNERS REFER TO IT AS THE DEATH-WOBBLE, DO TO THE VIOLENT AND ALARMING NATURE OF THE SHAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692535March 6, 2015
FUEL/PROPULSION SYSTEM
TL*THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL ODOR OF FUEL WITHOUT WARNING. THE FAILURE RECURRED CONTINUOUSLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 260,758.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672133January 13, 2015
STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN WAS UNABLE TO PERFORM THE RECALL REPAIR. THE TECHNICIAN DETERMINED THAT THE VEHICLE WAS INCAPABLE OF SUPPORTING THE PROPER INSTALLATION OF A HITCH DUE TO DAMAGE NEAR THE HITCH ATTACHMENT POINT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664672December 16, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TRANSFER CASE FAILED AND CAUSED THE VEHICLE TO SLIP OUT OF GEAR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663223December 9, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1994 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MAILED OUT 01/13/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652829November 5, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM). THE CONTACT INDICATED THAT AFTER RECEIVING A SECOND NOTICE, THE TECHNICIAN ADVISED TO BRING THE VEHICLE IN TO BE INSPECTED BEFORE THE PARTS COULD BE ORDERED AND THE REMEDY WOULD NO LONGER INCLUDE REPLACING THE TRAILER HITCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651396October 30, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PARTS WERE UNAVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639830September 29, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE). THE DEALER COULD NOT REPAIR THE VEHICLE FOR NINE MONTHS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639334September 26, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE). THE CONTACT STATED THAT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639338September 26, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKED, THE VEHICLE ROLLED AWAY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT TRANSMISSION DETENT CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626630August 20, 2014
TRAILER HITCHES, STRUCTURE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION LETTER FOR NHTSA CAMPAIGN NUMBER: 13V252000 (TRAILER HITCH). THE DEALER STATED THAT THEY COULD NOT INSTALL THE TRAILER HITCH DUE TO CORROSION ON THE FRAME RAILS. THE FAILURE MILEAGE WAS 140,000. UPDATED 09/10/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618576August 4, 2014
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THERE WAS SMOKE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT DISCOVERED FLAMES COMING FROM THE FUEL TANK. THE FIRE DEPARTMENT WAS CALLED TO THE SCENE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 159,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10606992June 30, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE AND STRUCTURE) AND STATED THAT THE PARTS WERE UNAVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE AS TO WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 08/11/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594295May 27, 2014
STRUCTURE:BODY
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED THE RECALL NOTICE REGARDING NHTSA RECALL CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) IN FEBRUARY 2014. THE CONTACT HAD NOTIFIED THE DEALER AND MANUFACTURER MULTIPLE TIMES REGARDING THE REPAIRS AND WAS TOLD THAT THE PARTS WERE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592993May 21, 2014
STRUCTURE:BODY, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE, STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND WAS UNABLE TO PROVIDE AN ESTIMATED TIME FRAME FOR PARTS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592698May 20, 2014
FUEL SYSTEM, GASOLINE, STRUCTURE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN ID NUMBER: 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 8/28/14*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588490May 15, 2014
STRUCTURE:BODY, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 1994 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE); HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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