Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11504410January 30, 2023
POWER TRAIN
While driving my car, it will randomly shift into neutral. The engine will almost shut off while the battery will remain on. I get a message on the dash telling me to shift into gear but can only shift into park. After shifting into park, I have to turn my car off, and back on before I can shift into drive. I have had multiple parts replaced on my car to fix the issue but it is still happening. I find the car shifts to neutral when going over 55 MPH and then I lose all power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503821January 26, 2023
FUEL/PROPULSION SYSTEM, ENGINE
THERE IS A RECALL FOR FUEL PUMP DELIVERY. MYVWIFE WAS DRIVING THE VEHICLE AND IT COMPLETELY STALLED OUT WHILE DRIVING. VEHICLE WAS TOWED TO ARAPAHOE CHRYSLER AUTONATION JEEP, PARTS SUPPOSEDLY ARE ON BACK ORDER HOWEVER WE HAVE ALSO BEEN TOLD THAT THEY DON'T HAVE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502321January 18, 2023
ENGINE
Vehicle only has 38,000 miles and suddenly had visible oil leaking from underneath. No warning lights came on but I took to service center for inspection. The oil filter housing was found to be defective and "leaking badly". Technician informed me that because the component is plastic vs. metal it is a known defect in my vehicle make/model. I also confirmed many complaints of same issue in online forums. I contacted manufacturer but since vehicle is out of warranty they would not assist. Service provider stated the issue is of significant safety risk as engine could lose all oil, overheat, and become undriveable. Cost to repair=$1800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502247January 17, 2023
ENGINE
The oil filter housing in the Jeep Gladiator, Wrangler, and Grand Cherokee is known to have serious problems and safety concerns. The Pentastar oil filter housing used in these vehicles can crack and warp due to heat exposure and this can lead to serious oil leaks. Despite knowing about this issue, the company has never issued a recall, instead, they have discontinued the production of the Pentastar and redesigned the oil filter housing for newer vehicle models. https://vehiclefreak.com/jeep-oil-filter-housing-recall-guide-2013-to-2017/?fbclid=IwAR372r_Z1vlEwSsMz6HmMA6_Vn1IEqL3SnyNYNGCuCVbH25-F7cUtjkhzpU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502022January 16, 2023
AIR BAGS, SEATS
With no warning or reason the active headrest deployed while I was at a stop light having been stopped for a few minutes and smacked my passenger in the back of the head.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502065January 16, 2023
SERVICE BRAKES, ENGINE
At a speed of 30mph, was slowing down coming up to a red light, as the brakes were being pressed the motor began to rev up and try to accelerate despite me fully pressing the brakes. I had to put the vehicle in neutral and shut it down. I merely missed hitting another vehicle. I called the dealer who had no information for me. No warning lights were on or prior to the reving and acceleration of the vehicle as I was trying to come to a stop at a red light. I am reading numerous forums of Jeep owners reporting the same issue. This really should be investigated before someone is seriously injured or killed, which maybe there have been reports of such already. In my case, there was no injury or damage because I was lucky enough to have no vehicle beside me and had a place to vere off to to pull over quickly. If that hadn’t been the case, an accident would have occurred. I can’t say if this vehicle has malfunctioned like this previously because I purchased 2 days ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501832January 15, 2023
ENGINE
Noticed a wet substance under the hood and a smell of oil/antifreeze (couldn’t determine either or) coming from vents prior to purchase. I was told it would be looked at and taken care of. After purchase I noticed a heavy leak under the vehicle and when i touched it, I again smelled the same oil/antifreeze. I took it back to the dealership and they replaced the radiator. It continued to produce a leak, and chose to stop and get a diagnosis and they said it was the oil cooler. I then chose to return it to the dealership for repair and they insist it was left over spillings from the previous repair. It still has that same wet substance dripping from under the vehicle. I’m concerned about the safety of my life if it is indeed the oil cooler.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501647January 13, 2023
ENGINE
The contact's son owns a 2015 Jeep Grand Cherokee. The vehicle owner took the vehicle to the local dealer for maintenance and was informed that the oil filter housing had an oil leak and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501445January 12, 2023
SEATS
While driving the vehicle at low speed and without any warning or outside influence the headrest exploded and hit me in the back of the head. I was able to retain control of the vehicle because of the slow speed and situation. I have since learned that this has happened to many other vehicles of my model and is related to the collision reactive headrest retaining components suddenly breaking. I recently had a long trip driving this vehicle at interstate speeds and this cpould have been a very serious event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500771January 9, 2023
SEATS, AIR BAGS
Headrest airbag deployment spontaneously. This is a known issue that has caused numerous accidents. Here is a link with multiple people experiencing the issue. People are directed to contact Jeep Cares but this is a safety issue that needs to be recalled. https://www.jeepgarage.org/threads/headrest-clips-spontaneously-broken.222166/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500786January 9, 2023
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
The contact owns a 2015 Jeep Cherokee. The contact stated that the liftgate initially failed to close completely after use. The contact manually pushed the liftgate into the latch to ensure the liftgate was closed. Recently, the contact stated that the liftgate inadvertently slammed closed while opened. The contact stated that the liftgate failed to close securely despite using excessive force. The contact stated that moisture was entering the vehicle due to the failure. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500893January 9, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499871January 3, 2023
ENGINE
While driving down the road my car will shift into Neutral while going at at full speed driving down the freeway, and loses all power. I have to pull over on the side of the road turn the car off and restart. This has happened 6 times and is very dangerous. There are multiple dates that this has happened. It looks as though this should fall under NHTSA recall #16V529000?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498208December 20, 2022
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
Cruise Control, O2 SENSOR, Fuel/Propulsion System , BATTERY, If your check engine light is not on when you take it to the service department they say its hard to detect serves needs. Come back when it comes on again. Trouble while driving when using cruise congtrol it excellerate15miles beyond speed set very scary while driving next 30 minutes smell smoke next flames and smoke coming from underneath hood, open door flames and smoke can into jeep. Causing me to hit my head tryng to watch the fire and get out the truck and getting the two kids out the back the we ran then the exploded. The 911 button inside did not work! Now we can't sleep!
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11497890December 17, 2022
AIR BAGS
The front passenger headrest deployed unexpectedly while driving hitting me. The car was not involved in an accident to cause it to deploy. I have not taken it to a dealership to diagnose - it is pretty obvious though (you don’t really need a qualified technician to tell you your headrest deployed). It can’t be pushed back together and it has to be replaced. There were no warning signs or any physical adjustment being made of the headrest at the time of deployment. Since this is a safety feature of the vehicle - like an airbag - a malfunction like this should not be acceptable. I would like to see this investigated and a recall issued for the component that caused the failure. Chrysler need to be held accountable for things like this. We can’t have safety systems failing unexpectedly and then charging the owner $1000 to fix them again with the same crap that is going to break again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496771December 9, 2022
SEATS
Driver headrest popped open
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495925December 3, 2022
ENGINE
car engine has a sound of tapping. I research on YouTube ，it is rocker arms ticking when rocker arms broken. many complains about this problem of jeep v6 3.6 engines. it can cause engine brake down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495801December 2, 2022
ENGINE
Plastic Oil Cooler leaking. This is a $800 repair, and seems to be a very common problem among Jeep Grand Cherokees.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495301November 29, 2022
POWER TRAIN:DRIVELINE:DRIVESHAFT
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, an abnormal noise was heard coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the driveshaft needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494705November 23, 2022
ENGINE
Oil leak from oil filter cooler housing it has been recalled on 2014 jeeps but not the 2015 and it is the same issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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