Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10620883August 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG RECALL UNDER NHTSA CAMPAIGN NUMBER:12V527000 (AIR BAG) WAS REMEDIED; HOWEVER, THE AIR BAG WARNING INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. UPDATED 10/02/14*LJ UPDATED 03/10/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619562August 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/16/14*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 1/15/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619568August 7, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED SEVENTY TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 150,056.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619399August 6, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619281August 6, 2014
SEATS, AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 12V525000 (SEATS) AND 12V527000 (AIR BAGS) HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618683August 4, 2014
ENGINE AND ENGINE COOLING
I HAVE CONTACTED JEEP AND WAS TOLD THAT THEY WOULD NOT CORRECT OR AUTHORIZE REPAIR FOR THIS, EVEN WHEN I HAD THE F25 SAFETY RECALL NOTICE. THEY REPAIRED THIS PROBLEM A FEW YEARS BACK, BUT THEIR 'FIX' WAS TO INSTALL THE SAME TYPE OF FAN AS WAS PREVIOUSLY RECALLED. IT FAILED AGAIN RECENTLY WHILE I WAS IN A PARKING LOT - THIS TIME, WHEN IT BROKE, IT SLUNG THE BROKEN BLADE INTO THE COWLING AND LEFT A HUGE HOLE IN THIS COVER PIECE. IT WAS A RECALL, FOR HEAVENS' SAKES - IT DOES NOT SEEM THAT I SHOULD BEAR THE COST OF REPAIRING THIS, SINCE IT IS OBVIOUSLY A PROBLEM IN THE DESIGN OF THE 2002 JEEP GRAND CHEROKEE. ONE INCH TO THE LEFT WHILE LOOKING AT THE FAN, AND IT WOULD HAVE BEEN PROPELLED INTO MY HEAD WITH SERIOUS INJURIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616063July 24, 2014
SEAT BELTS
THIS IS THE ONLY WAY I CAN FIND TO LODGE THIS PARTICULAR COMPLAINT. I AM TAKING MY JEEP IN ON 7/28/14 FOR A SAFETY RECALL M35/NHTSA 12V-527. I WAS TOLD THAT I WILL HAVE TO RENT A CAR BECAUSE THEIR LOT RENTALS ARE NOT USED FOR RECALL FIXES. I WOULD LIKE TO COMPLAIN VIGOROUSLY! WE, THE CONSUMER, ARE NOT RESPONSIBLE FOR THESE OVERSIGHTS ON THE PART OF THE MANUFACTURER, SO WHY ARE WE RESPONSIBLE FOR ANY $ OUTPUT TO FIX THEM? DON'T REFER ME TO THE DEALER. I KNOW IT IS UP TO INDIVIDUAL DEALERS. WOULDN'T IT BE A NICE P.R. OPPORTUNITY, FOR THE MANUFACTURER TO PICK-UP THESE COSTS? I THINK YOUR IMAGE NEEDS SOME BUFFING! I AM GOING TO MAIL MY RECEIPT TO YOU AND SEE WHAT COMES OF IT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610673July 15, 2014
EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR BRAKE LIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT REAR BRAKE LIGHT WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610855July 15, 2014
SEATS
THE 1999-2004 JEEP GRAND CHEROKEE SEAT TRACK HAS A WEAK POINT ON THE REAR SCISSOR ASSEMBLY. WHEN YOU START TO NOTICE A WOBBLE OR CLICK IT MEANS ONE OF THE TINY CONNECTING PIECES HAS BROKEN. EVENTUALLY THE OTHER SIDE WILL ALSO BREAK ALLOWING YOU TO LIFT THE ENTIRE SEAT UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609857July 11, 2014
POWER TRAIN, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE JERKED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE INTERIOR LIGHTS OF THE VEHICLE WOULD REMAIN ILLUMINED WHEN DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609380July 10, 2014
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG LIGHT ILLUMINATED.*SMD THE CONSUMER STATED THE AIR BAG LIGHT ILLUMINATED TWO MONTHS AFTER THE VEHICLE WAS PURCHASED. THE AIR BAG LIGHT WAS ON THE DAY, SHE TEST DROVE THE VEHICLE. HOWEVER, SHE WAS ASSURED THE ISSUE WOULD BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609032July 8, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER HAVING THE VEHICLE REPAIRED UNDER RECALL NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. HOWEVER, DECLINE TO OFFER AN ALTERNATIVE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 52,410.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598601June 16, 2014
AIR BAGS, SEAT BELTS
AIRBAG RECALL (M35 / NHTSA 12V-527). AFTER REPAIRS WERE COMPLETED ON 03/26/2014 THE AIRBAG AND SEATBELT WARNING LIGHTS STILL ON. DEALER WAS NOT ABLE TO REPAIR THE DEFECT. ON 06/16/2014 DEALER STILL NOT ABLE TO IDENTIFY THE CAUSE AND ASKED FOR $250 TO FURTHER INSPECT THE CAR TO DETERMINE THE CAUSE. DEALER WROTE ON PAPERWORK "NO COMMUNICATION FROM ORC NEED MORE TIME (AND MONEY) TO DIAGNOSE. CUSTOMER DECLINED AT THIS TIME". I RECEIVED THE FIRST NOTICE IN JAN 2013 AND THE OFFICIAL RECALL MONTHS LATER. NO PARTS WERE AVAILABLE FOR MONTHS. AS SOON AS I RECEIVED THE RECALL NOTICE I TOOK THE VEHICLE TO THE DEALER. HOW CAN IT TAKE ALMOST TWO YEARS (FROM FALL 2012) AND STILL NO SOLUTION TO THE PROBLEM? IT IS OBVIOUS THAT THE MANUFACTURER IS DELAYING THE REPAIR AS MUCH AS POSSIBLE TO REDUCE OVERTIME THE NUMBER OF REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598391June 15, 2014
AIR BAGS
AIRBAG RECALL (M35 / NHTSA 12V-527). AFTER REPAIRS WERE COMPLETED THE AIRBAG WARNING LIGHT WAS ON. DEALER STATED THAT I HAD BROUGHT IT IN THAT WAY - NOT TRUE. SO I'M NOT SURE IF THE PROBLEM HAS ACTUALLY BEEN FIXED. DEALER NEEDS TO COMPLETE REPAIRS BY FIXING THE CAUSE OF THE WARNING LIGHT BEING ON. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596584June 6, 2014
AIR BAGS
SENT A RECALL NOTICE, BUT SEEMS PARTS ARE STILL NOT AVAILABLE..... HAVE AIRBAG LIGHT ON AND OFF AND AFRAID OF BAGS INFLATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596653June 6, 2014
SUSPENSION
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE SERVICING HIS VEHICLE, HE NOTICED THAT THE FRONT COIL SPRING WAS SEVERELY CORRODED AND FRACTURED. THE DEALER STATED THAT THE COIL SPRING PERCH WAS WELDED TO THE AXLE AS A RESULT THE ENTIRE AXLE ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 162,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596335June 5, 2014
STEERING
THE STEERING STARTED TO MAKE A GRINDING NOISE AND BECAME DIFFICULT TO DRIVE. TOOK RIGHT AWAY TO DEALER AND WAS TOLD A PART IN THE STEERING CAME APART AND MESSED UP THE STEERING AND POWER PUMP. WAS NOT SAFE TO DRIVE. STILL IN GARAGE AND WILL COST 1340$ TO FIX. THIS IS DANGEROUS AND I AM GLAD I WAS ONLY DOING 35 AT THE TIME. HOW MANY OTHERS HAS THIS HAPPENED TO. WHAT IF I WAS GOING FASTER OR EVEN ON THE INTERSTATE? WOULD NOT HAVE BEEN ABLE TO CONTROL THE JEEP. THIS NEEDS TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595626June 2, 2014
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT IMMEDIATELY AFTER RE-FUELING, FUEL SPEWED OUT OF THE FILLER NECK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL INLET VALVE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,267.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595420June 1, 2014
TIRES
MY DAUGHTERS JEEP JUST FAILED STATE INSPECTION DUE TO SEVERE CRACKING OF THE TIRE NEXT TO THE RIM. ALL 4 TIRES ARE GOODYEAR WRANGLER ST 225/75/16 104S. THE TREAD DEPTH IS STILL VERY GOOD HOWEVER THEY WILL NOT PASS STATE INSPECTION DUE TO THE LARGE CRACKS TOTALLY AROUND THE RIMS. A TECH AT THE LOCAL JEEP STORE TOLD ME THAT THIS IS A HUGE PROBLEM WITH THESE TIRES. HE STATED THAT THIS PROBLEM GOES WAY BACK.THE LOCAL GOODYEAR DEALER (SULLIVAN TIRE) WILL NOT DO ANYTHING TO HELP. GOODYEAR USED TO BE ONE OF THE BEST TIRES, WHAT HAPPENED? IT SEEMS THAT ALL OF THE OTHER TIRE COMPANIES OFFER A MUCH BETTER PRODUCT. NO MORE GOODYEAR TIRES FOR MY FAMILY!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592983May 21, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED TWO RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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