Jeep Grand Cherokee Complaints (2015)

1,369 consumer complaints on file.

#11514789March 31, 2023
FUEL/PROPULSION SYSTEM
The past 3 times putting gas in 1) after gassing, Jeep started, would not go into gear. Shut off, restarted, was fine. 2) after gassing, Jeep started however shaking, shut off, restarted, however shook until it caught and started. 3) after gassing, the 3rd time it started. The Jeep would shake, like the old cars would diesel when shut off, this is what it was like. Shows multiple codes. Purge valve under hood replaced in November, replacing again to see if its bad. Rear purge valve replaced (driver rear wheel). Next step is smoking the vehicle to find the leaks, believe to be the gas filler neck. Often when putting gas in, gas clicks off. Also the capless tank is awful, often difficult to put the hose in. This is my 3rd JGC, the 07 had issues and this one. The 2011 was a dream! These are manufacturer's issues and should be repaired FREE of charge!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514588March 30, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514672March 30, 2023
POWER TRAIN
The contact's wife owns a 2015 Jeep Grand Cherokee. The contact stated that the transmission was slipping in and out of gear. The contact stated that the failure also occurred while driving below 35 MPH, and while driving from a complete stop from a traffic light. Additionally, the contact stated that after parking and exiting the vehicle, the vehicle started to move forward. The vehicle was taken to the dealer, where it was diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the dealer. The vehicle was taken back to the dealer, where it was diagnosed that the transfer case, the PTU, the U-joint, and the front and rear differentials needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20E037000 (Power Train). The dealer and the manufacturer informed the contact that the vehicle could not be repaired under the PTU warranty because the VIN was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512825March 20, 2023
FUEL/PROPULSION SYSTEM
The vehicle will repeatedly die when at a stop light or a stop sign. The dealer has been notified but states that the parts to replace and fix the issue have not been shipped to dealers or are not available. Manufacturer Recall NumberZ46 NHTSA Recall Number22V-406
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512427March 17, 2023
SEAT BELTS
The driver side seatbelt will not retract. This is a significant risk in the event of an accident. Yes, my local mechanic has confirmed that the seatbelt is not retracting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511903March 15, 2023
POWER TRAIN
Rear diff internally broken, prevents vehicle from moving forward or shifting into parking. Costing $3000 to fix. Problem has been confirmed by car mechanic shop. All reports have been attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511706March 14, 2023
SEAT BELTS
Glockner of Ashland KY has determined that both front seats belts will not retrace. I understand that the warranty is extended for 15 years. I have been waiting for several months, they tell me they are on back order. My wife drives this vehicle every and this is s serious safety issue. Thank you in advance for your help. Please help us. Regards [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511164March 10, 2023
POWER TRAIN
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the vehicle erroneously shifted into neutral while driving. While the vehicle was parked with the gear shifter in the park, the vehicle inadvertently moved. The service shifter warning light was illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under recall. There was no warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated that the failure was related to NHTSA Campaign Number: 16V240000 (Power Train). The approximate failure mileage was 118,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510459March 6, 2023
VISIBILITY/WIPER
Sunroof suddenly shattered on interstate 90. Nothing hit or fell on the car. Looks as if excessive pressure in the cabin exploded the glass sunroof out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510161March 4, 2023
AIR BAGS, SEAT BELTS
I purchased a used 2015 Jeep Grand Cherokee 5.7L V8 Hemi on 03/03/2023 at approximately 7:30pm from Rairdon Honda in Burien Washington. The car started displaying on the dashboard that the seat belts for the passengers weren’t on even though the seatbelts were indeed on, and then the sensors for the airbags started going off stating that there was a problem with the airbag sensor. The car was then taken back to Rairdon Honda in Burien and they simply stated that they recently Replaced the car battery and that was the reason as to why the sensors weren’t working. After speaking to one of the technicians they stated since the seatbelt sensors showed that the seatbelt wasn’t on that incase of an accident the airbags wouldn’t deploy. This was not disclosed at the time of sale, I was reassured that everything would be fine when I took the car home the first time. I can’t risk having a car that has such severe safety issues and put my son and partner in this car knowing that the airbags could possibly fail to deploy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509673March 1, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509191February 26, 2023
SERVICE BRAKES, ENGINE, STEERING
While in motion, vehicle lost all power; the engine stalled, brakes failed and lost power steering. The vehicle shifted into neutral. I put the vehicle back in drive and it went back to neutral. I turned the ignition off and restarted. My husband was driving and I was in the passenger seat, with my 5 year old daughter in the backseat. If there had been oncoming traffic, we’d have hit them head on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508893February 24, 2023
FUEL/PROPULSION SYSTEM
When are you going to make Jeep fix this fuel pump issue? It has been over 9 months and they stilll say they don't have the parts! People are going to die. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508042February 19, 2023
SEATS
Passenger side headrest expanded. I was sitting in a parking lot and heard a loud bang. After looking I seen the passenger headrest came apart and will not go back together. If someone was sitting in the passenger seat at the time they could have bene injured. With the how loud the bang was I thought someone hit my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506726February 11, 2023
ENGINE
-What component or system failed or malfunctioned, and is it available for inspection upon request? Engine Issue with ticking, loss of power -How was your safety or the safety of others put at risk? Definitely it could affect me, my family and you when it stop any moment in the road, i did check dealer and mechanics shop abut the issue and mention it happen with other engine with same part number and i cannot afford paying a whole engine. -Has the problem been reproduced or confirmed by a dealer or independent service center? Yes -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506533February 10, 2023
UNKNOWN OR OTHER
At low speed, electronic shifter shifts itself into neutral. Warning light comes on to put shifter back in drive. No engine light comes on, vehicle has not been inspected by anyone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506574February 10, 2023
POWER TRAIN
trying to shift from drive to park, will only go to reverse. Must release shifter and push to park again for it to shift to park
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506643February 10, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle lost motive power and stalled, almost causing the contact to crash. During the failure, the vehicle experienced a sudden jolt and a thud. The vehicle also failed to accelerate while depressing the accelerator pedal. The check engine warning light illuminated. After turning off and restarting the vehicle, the vehicle operated normally. The cause of the failure was not yet determined. The local dealer and the manufacturer were notified of the failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 22V406000 (Fuel System, Diesel). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506076February 7, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The contact related the failure to NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505603February 4, 2023
UNKNOWN OR OTHER
The driver side headrest popped out. The latch to secure it again also brown when it randomly came out. Car was sitting still and there was no impact of any sort.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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