Jeep Grand Cherokee Complaints (2014)

2,384 consumer complaints on file.

#11504200January 28, 2023
ELECTRICAL SYSTEM
It keeps saying service gear shifter
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503863January 26, 2023
FUEL SYSTEM, DIESEL, ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the water in fuel system message was displayed. The contact stated that the fuel gauge displayed conflicting fuel levels. While driving at various speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who cleaned the fuel tank. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 146,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503625January 25, 2023
FUEL/PROPULSION SYSTEM
The top of the Fuel Filler Tube - Mopar (68302344AB) is made of weak plastic. While fueling the vehicle, the capless portion of the part above broke and a small amount of fuel spilt. Now the car is difficult to fuel and the fuel tank is exposed due to the lack of the fuel capping mechanism.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503034January 22, 2023
UNKNOWN OR OTHER
While stopped at a drive-through with my foot on my break, my head rest exploded, forcing my head forward. There was no accident and it deployed at random. The passive restraint system failed. Had vehicle been in motion it would’ve been a public safety risk. Appointment at the service center of the dealership has been made. It has not yet been inspected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502615January 19, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of the NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was notified of the issue and the contact was advised to call the NHTSA Hotline for assistance. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502453January 18, 2023
POWER TRAIN, ENGINE
In 2022 our 2014 grand jeep cherokee Pentastar oil filter housing cracked leaking oil and mixing with the coolant.While driving both levels became dangerously low and there was a burning smell. It is now 2023 and our 2015 jeep wrangler just had the exact same issue with the Pentastar oil filter housing crack and oil leaking to dangerous levels. This is a known issue with Jeep, why are there no safety recalls ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502284January 17, 2023
ENGINE
Have an oil leak in the in the oil filter housing. it bolts to the engine block and is a vital part to the security of the engine. its a possibility that the engine could catch fire. the component has been checked by a authorized jeep dealer and this is the cause of the oil leak. my extended warranty will not pay for the repair of this part. the dealer insisted i buy the extended warranty only to not have said repair covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501531January 12, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated became aware that the upper leather instrument panel cover was delaminating and separating, causing bubbles in the instrument panel and making it difficult to see. The vehicle was taken to the dealer and the dealer stated that the vehicle was experiencing similar failure as stated in TSB: 23-036-19; however, the TSB expired. The vehicle was not repaired. The manufacturer was contacted and stated the vehicle was not included in the service under the TSB. The failure mileage was 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501188January 11, 2023
ENGINE
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the check engine warning light illuminated. The contact stated that after parking the vehicle, he noticed transmission fluid leaking underneath the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the oil coolant to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500610January 7, 2023
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
While driving vehicle it doesn't matter if it is highway speeds or street speeds , transmission shifts into neutral and makes car stall. Almost got into at least 4 accidents because of the issue , glad drivers behind me were paying attention and quickly avoid the accident. I have to wait at least ten minutes before car will start again, during those ten minutes car will try to start but without luck. No check engine light , been to at least 5 different shops and no one can say what is wrong because check engine light is not on. And issue happens randomly and technicians Haven't been able to replicate issue. It is a safety hazard. I know jeep Cherokee have a recall for something similar. But it doesn't apply to mine since mine is a Grand Cherokee. Model before mine 2011 to 2013 have a recall for a similar issue but it doesn't apply to mine because mine is a 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499609December 31, 2022
ENGINE, POWER TRAIN
*NHTSA Please Help* I purchased my 2014 Jeep Grand Cherokee brand new in June 2014 from a FCA authorized dealership. I have meticulously maintained, gently driven, and greatly cared for this Jeep since day one. Have only ever had the Jeep serviced at the FCA authorized dealership where I purchased. I have followed and complied with all Jeep manufacturer service recommendations since day one. At 115,000 miles, I am currently experiencing a loud ticking noise resulting from failed rocker arms and failed lifters. These failed rocker arms and lifters will result in complete and catastrophic engine failure. I am also experiencing significant engine oil leaking coming from a failed oil cooler. The Mopar oil cooler in this 3.6 Pentastar engine is made of plastic, and is highly susceptible to failure. I have talked to multiple ASE Certified Mechanics that both issues I am currently experiencing are extremely common amongst these 3.6 Liter Pentastar V6 24 Valve VVT engines. I feel very unsafe as the owner and operator of this Jeep Grand Cherokee, and have lost all confidence as it relates to the safety and reliability of this vehicle. If the vehicle cannot provide reliable and safe transportation, that completely eliminates all safety as a driver and for all passengers of this vehicle. *NHTSA* Please help the owners of the vehicles with these engines with appropriate recalls and procedures to ensure the safety of our vehicles. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499652December 31, 2022
ENGINE
My 2014 Jeep Grand Cherokee started to leak oil slowly. We started to smell a burning scent when accelerating. This problem has slowly happened for a while before an oil light showed up on the dash. We took it to the mechanic & had an diagnostic test done. It was confirmed that our oil filter housing was leaking. This issue could have destroyed our engine. While pricing this repair, we've contacted several mechanics and all have stated that this oil filter housing is a major issue for Mopar (Dodge, Jeep, Chrysler, Fiat). The parts are sold out of Auto Zone, NAPA, Advanced Auto Parts and can only be purchased on the Mopar site or Amazon. The issue with the part is that it's plastic which dries, cracks & can be easily warped. Dorman has made an aluminum replacement which is hard to come by due to the amount of people that are constantly having to repair this part. The oil filter housing was poorly constructed/designed. This is a major malfunction that could completely ruin a vehicle. There are several YouTube videos, blogs and articles discussing this issue. This should've been recalled voluntarily but I'd like to know that I won't have to replace this part again on my dime in the future when a faulty designed item was placed into my car which is a large investment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499506December 30, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Fuel pump relay has failed. It is internal and soldered onto the tipm board under the fuse block. This is a well known issue and a cheap fix on 2011 - 2013 models of jeep grand cherokees. The fix was to wire in an external bypass relay. My only option at this point is to replace the tipm board which is quite expensive, hundreds of dollars, for a $8 failed relay....terrible design. Thankfully I wasnt traveling 70 mph on the expressway when the failure occurred, (stall/lose power). Please extend this recall thru the 2015 models
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498251December 20, 2022
SEATS
While stopped at a Stop sign, the passenger side headrest restraint was deployed while my wife was seated. The headrest made a loud noise and did contact her head, but she was not harmed. If this were to happen on the driver's side, especially while moving, the result could be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497443December 14, 2022
FUEL/PROPULSION SYSTEM
The capless gas system is cheap and coming out of the car. It leaks gas out of the bottom and every shop ignores me. I have found multiple conversations online with people having the same problem. This should be recalled. The system was redesigned three times in one year. It is poor engineering. It causes my car to throw codes over and over to no relief.it had happened multiple times over my past two years owning it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497088December 12, 2022
SEAT BELTS
What component: The piece of plastic trim that helps guide the seatbelt into the wall of the car has cracked and is preventing the seatbelt from retracting. Safety Risk: This prevents the seatbelt from retracting while driving the car (if it becomes loose it stays loose and therefore doesn't restrain the driver.) Inspection: The dealer said this is not covered under warranty or recall. (I called and described the problem to them.) This just started suddenly with no warning. My car has about 110,000 miles and this happened recently.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496680December 8, 2022
UNKNOWN OR OTHER
In reference to recall W79/20V-699, to date I have attempted on four (4) occasions to have the recall addressed by my dealership, Gettel Chrysler Dodge Jeep Ram of Punta Gorda, Florida without success. I have even contacted corporate about the problem to no avail. Is there anything you can do to force them to follow through on the recall repair?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495936December 4, 2022
POWER TRAIN
The Jeep will just get locked in either 1st or 5th gear. Which has almost caused me to wreck multiple times. From doing my own research I understand that is has been a problem with 2014-2015 year jeeps. I find it very disappointing that nothing has been done to recall these vehicles in order to have the issues resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495891December 3, 2022
ELECTRICAL SYSTEM
The electrical system in the 2014 Jeep Grand Cherokee on occasion will not turn on correctly when started, the car operates, just a black screen. The radio and most importantly the rear view camera will not activate. It does return after 2-10 minutes after running (meaning turns itself on) & it also turn on the heat to 75. ( this happens in my car 15% -20% of the time on starting, rest of the time it works) The main problem is the rear view camera will not turn on when you just started the car, (when you need it) The Radio, Navigation, Rear camera, climate control all don’t work. So one that is used to using camera to reverse can't and it is dangerous, it is just a black screen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495193November 28, 2022
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving on the highway at various speeds, the accelerator pedal was depressed but the vehicle slowed down and lost motive power. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who was unable to duplicate the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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