Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10436280November 17, 2011
SEATS
SEAT OVER HEATING BURNNING LEGS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10435953November 15, 2011
VEHICLE SPEED CONTROL, SERVICE BRAKES, HYDRAULIC
SUDDEN UNINTENDED ACCELERATION AND LOSS OF BRAKING WHILE DRIVING IN PARKING LOTS. WHEN DRIVING AT SLOW SPEED IN PARKING LOT, TURNED RIGHT TO PULL INTO PARKING SPACE. GAVE ACCELERATOR A SLIGHT PUSH TO GIVE CHEROKEE ENOUGH GAS TO MOVE INTO UPHILL PARKING STALL. QUICKLY MOVED FOOT FROM ACCELERATOR TO BRAKE PEDAL, WHEN CAR MOTOR REVVED, SPEED INCREASED AND FRONT END OF CAR HIT CONCRETE RETAINING WALL. BRAKING UNABLE TO STOP OR SLOW THE CAR BEFORE IMPACT. SECOND INCIDENT ON 11/12/2011 WITH APPROXIMATELY 78,000 MILES DRIVEN WHEN DRIVING AT SLOW SPEED THROUGH PARKING LOT, TURNING RIGHT TO DRIVE DOWN PARKING LANE, PLACED FOOT ON BRAKE PEDAL TO SLOW EVEN MORE TO MOVE FURTHER TO RIGHT SIDE OF LANE TO AVOID ONCOMING CAR. WITH SIDE OF FOOT, FELT ACCELERATOR PEDAL DROP AWAY CAUSING MOTOR TO REV, SPEED TO INCREASE. LEFT FRONT BUMPER HIT LEFT FENDER OF ONCOMING CAR AND RIGHT FRONT FENDER HIT BACK BUMPER OF PARKED TRUCK. DESPITE PRESSING ON BRAKE AS HARD AS POSSIBLE, CAR FAILED TO SLOW AND STOPPED ONLY ON IMPACT WITH TRUCK. ALMOST AS IF BRAKE WAS OVERRIDDEN BY ACCELERATION. TWO INCIDENTS HAPPENED IN SIMILAR CIRCUMSTANCES: COLD PRECIPITATING WEATHER; CAR HEATER ON; DRIVING AT SLOW SPEED IN PARKING LOT; PAVEMENT WET; MAKING RIGHT HAND TURN; WITH BRAKING, CAR BEGINS ACCELERATING UNEXPECTEDLY; ACCELERATION OVERRIDES BRAKE; BRAKE FAILS TO SLOW OR STOP CAR; CAR STOPS ONLY ON IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10435364November 12, 2011
SEATS
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY. I WAS MADE AWARE IF THIS 2003 JEEP GRAND CHEROKEE RECALL BY A FRIEND WHO BOUGHT A USED 2003 JEEP GC. HE MENTIONED THE DEALER PERFORMED THE RECALL FOR THE SEAT HEATER. SEARCHING YOUR RECALL DATABASE I FOUND THE EXACT RECALL AS DESCRIBED TO ME. I CONTACTED MY LOCAL DEALER AND FOUND THAT OUR VIN IS NOT INCLUDED IN THE RECALL NOTICE. I THE CONTACTED THE NHTSA, WHO VERIFIED THE DEALERS FINDING. THE NHTSA SUGGESTED THAT I FILE A COMPLAINT TO HAVE OUR VEHICLE ADDED TO THE RECALL. WE HAVE EXPERIENCED THE ISSUE AS DESCRIBED. THE SEAT WILL HEAT UP TO AN EXTREME TEMPERATURE, THEY NOW DON''T' WORK. WE GOT HEATED SEATS AS MY WIFE HAS LUPUS AND NEEDS THE WARMTH DURING COLDER WEATHER. HOW CAN WE GET OUR VEHICLE ADDED THE RECALL?? THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435067November 9, 2011
SEATS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SEAT MOUNTING BRACKET FRACTURED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 125,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433462October 28, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TURN SIGNALS WOULD FAIL INTERMITTINGLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER SEVERAL TIMES BUT THE PROBLEM WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433069October 27, 2011
SEATS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD A SNAPPING SOUND FROM UNDER THE SEAT AND NOTICED THAT THE FRONT DRIVER SIDE SEAT BEGAN TO ROCK BACK AND FORTH ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THE ADJUSTER WELD TO THE FRONT DRIVER SIDE SEAT WAS FRACTURED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432227October 20, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TURN SIGNALS WERE INOPERABLE. THE CONTACT CHANGED THE LIGHT BULBS AND THE FUSES WITHOUT SUCCESS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE DEALER ADVISED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE BECAUSE THE TURN SWITCH WORKED PROPERLY AND ALSO CONTROLLED THE WINDSHIELD WIPERS. THE FAILURE MILEAGE WAS 176,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430301October 15, 2011
SEATS, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
THE HEATER IN THE FRONT DRIVER SEAT STARTED AT FIRST TO HEAT UP AND NEARLY BURN THE LEGS OF THE DRIVER ON HIGH, HAD TO SET THE CONTROL TO LOW TO KEEP FROM BURNING THE LEGS OF THE DRIVER. AFTER COMING HOME FROM WORK THE POWER LIGHT SHOWED THAT THE SEAT WAS STILL ON, YET THE DRIVERS HEATED SEAT DOES NOT WORK ANYMORE. SMELLED SOMETHING BURNING PRIOR TO SHUTTING THE ENGINE OFF AFTER DRIVE HOME. SINCE THEN THE HEATED SEAT IN THE DRIVERS SIDE DOES NOT WORK ANYMORE. ALL OTHER CONTROLS FOR POWER SEATS ADJUSTMENTS WORK FINE. I CALLED JEEP DEALER FOR REPAIR, COME TO FIND OVER 100,000 VEHICLES HAVE HAD THIS PROBLEM WHICH REQUIRED A RECALL ON THE HEATED SEATS (RECALL NO. F17, AND J14) ID# 06V197000, AND 09V117000. I HAVE THE SAME PROBLEM THAT REQUIRES REPAIR BUT THEY WILL NOT FIX THE ISSUE UNDER RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425942September 18, 2011
SEATS
MY FRONT DRIVER SEAT BRACKET HAS SNAPPED IN 4 SPOTS. THIS NOW LEAVES MY FRONT SEAT VERY UN-SECURE TO THE VEHICLE AND IS VERY SHIFTY. THIS IS A SAFETY ISSUE THAT NEEDS TO HAVE A RECALL AS THIS HAS HAPPENED TO MANY OTHER PEOPLE WITH THE SAME MODEL JEEP AS MINE. THE SEAT BRACKETS AND MOUNTS ARE OF POOR QUALITY AND BREAK EASILY. AS RESULT OF THIS, MY SEAT BELT IS USELESS BECAUSE IF I DON'T HAVE A SEAT THAT IS SECURED TO THE VEHICLE, WHAT GOOD WILL A SEAT BELT DO IN A COLLISION? CHRYSLER IS AWARE OF THIS PROBLEM YET ARE DOING NOTHING ABOUT THIS. THEY BEG FOR OUR TAX DOLLARS TO BAIL THEM OUT OF FINANCIAL HARDSHIP BUT YET THEY WONT HELP CONSUMERS THAT BUY THEIR PRODUCTS WITH REAL SAFETY CONCERNS. I JUST HOPE IT DOESN'T TAKE A DEATH TO OCCUR FOR THEM TO OPEN THEIR EYES. RECALL THE [XXX] SEATS!!! *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422464August 29, 2011
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRAME ON THE PASSENGER SIDE WAS RUSTING. THE DEALER AND MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415316July 27, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND BOTH REAR WINDOWS HAD TO BE REPLACED. THE CONTACT STATED THAT THE MOTORS FAILED IN ALL THREE WINDOWS AND THE WINDOWS WOULD NOT STAY IN THE UPRIGHT POSITION. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10414747July 22, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 15 MPH WHEN BOTH FRONTAL AIR BAGS DEPLOYED SIMULTANEOUSLY. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT BECAUSE THE VEHICLE WAS EIGHT YEARS OLD, THEY WOULD NOT BE RESPONSIBLE FOR REPAIRING THE VEHICLE. THE MANUFACTURER WAS CONTACTED WHO SEND OUT AN INVESTIGATOR TO FURTHER ASSESS THE FAILURE. THE INVESTIGATOR ADVISED THAT THE FAILURE DID NOT DEEM INVOLVEMENT OF THE MANUFACTURER AND NO FURTHER ASSISTANCE WOULD BE PROVIDED. THE VEHICLE WAS TAKEN TO THREE DIFFERENT MECHANICS WHO ADVISED THAT THERE WAS AN ELECTRICAL FAILURE THAT CAUSED THE DEPLOYMENT AND THAT THE VEHICLE COULD NOT BE REPAIRED. THE CONTACT WAS ADVISED THAT THE ELECTRICAL SYSTEM COULD BE REPAIRED BUT WOULD ONLY CAUSE THE AIR BAGS TO DEPLOY AGAIN. THE INSURANCE COMPANY ALSO REFUSED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10411977July 12, 2011
AIR BAGS:FRONTAL
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING 25 MPH WHEN THE FRONT DRIVER AND PASSENGER SIDE AIR BAGS SUDDENLY DEPLOYED. THE CONTACT SUFFERED MINOR BURNS TO THE WRIST AND THE PASSENGER SUFFERED MINOR BURNS TO THE KNEES AS A RESULT OF THE AIR BAG DEPLOYMENT. THE WINDSHIELD WAS ALSO FRACTURED. THE CONTACT CALLED THE MANUFACTURER REGARDING THE FAILURE AND THE MANUFACTURER ADVISED THAT THE VEHICLE WAS OUTSIDE OF WARRANTY AND THERE WERE NO RECALLS FOR THE FAILURE THEREFORE, THEY WERE UNABLE TO ASSIST. THE VEHICLE WAS NOT INVOLVED IN A CRASH. THE FAILURE MILEAGE WAS 99,700.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10404559June 6, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE LIMITED. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE FOR SEVERAL MINUTES BOTH AIR BAGS DEPLOYED ON THE DRIVER AND FRONT PASSENGER SIDE OF THE VEHICLE. NO ONE WAS INJURED. THE CONTACT CALLED THE DEALER WHERE THE VEHICLE WAS PURCHASED AND THEY OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404560June 6, 2011
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE THE VEHICLE WAS IN THE DRIVEWAY AND NOT TURNED ON, THE AIR BAGS DEPLOYED. THE CONTACT WAS TOLD BY THE DEALER THAT THEY WERE NOT RESPONSIBLE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10402701May 25, 2011
AIR BAGS
TL*THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 5 MPH THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER DETERMINED THAT THE PASSENGERS AIR BAG SENSOR MODULE WAS DEFECTIVE. THE MANUFACTURER ASSISTED WITH SOME OF THE REPAIRS, BUT THE FAILURE RECURRED. THE FAILURE AND CURRENT MILEAGE WAS 68,300. UPDATED 11/03/11 *BF THE MECHANIC FOUND THE WIRING HARNESS TO THE AIR BAG MODULE WAS EXTREMELY HOT, WHICH CAUSED THE AIR BAG MODULE TO SHORT OUT AGAIN. THE SHORT CAUSED MAJOR DAMAGE AND THE MODULE HAD TO BE REPLACED. THE AIR BAG LIGHT ILLUMINATED AGAIN. IT WAS DETERMINED THE WIRING HARNESS WAS BROKEN DUE TO THE WAY IT WAS INSTALLED WHEN THE VEHICLE WAS MANUFACTURED. UPDATED 03/08/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399834May 10, 2011
ELECTRICAL SYSTEM
03' JEEP GRAND CHEROKEE WITH 100K MILES. HAS BEEN WELL MAINTAINED AND TAKEN CARE OF. I'M IN THE NAVY AND AM STATIONED AT NS NORFOLK WHERE THERE MANY TUNNELS. SO, I'M DRIVING HOME FROM THE NAVAL STATION AND MY JEEP IS RUNNING PERFECT, THEN ALL OF THE SUDDEN NOTHING. IT JUST DIES. I LET IT SIT A FEW MINUTES AFTER BARELY MAKING OFF THE ROAD AND IT STARTED BACK UP. EVER SINCE IT HAS STARTED DOING THIS PERIODICALLY AND ALWAYS NO PRIOR INDICATION. I'VE DONE SOME RESEARCH AND NOTICED THAT SEVERAL JEEP OWNERS ARE HAVE SIMILAR ISSUES. THIS SEEMS TO ME TO BE A MAJOR SAFETY ISSUE TO ME. I CAN ONLY IMAGINE MY WIFE AND CHILD TRYING TO GET THROUGH A TUNNEL, OR A CURVE ANYWHERE AND IT JUST DIES. ALL OF THE SUDDEN NO POWER STEERING, NO POWER BRAKES AND TRAFFIC ZOOMING EVERYWHERE. I WOULD BE CURIOUS TO SEE HOW MANY ACCIDENTS HAVE OCCURRED AS A RESULT OF THIS. IT SEEMS TO BE DIFFICULT TO DIAGNOSE, BUT APPEARS TO BE A DEFECT WITH THE PCM SHORTING OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399839May 10, 2011
SEATS
THE SEAT FRAME ON THE DRIVERS SIDE HAS BROKEN IN HALF. THIS SHOULD BE A PRIORITY SAFETY RECALL AS THIS DOESN'T SEEM TO BE AN ISOLATED INCIDENT. SEEMS MORE LIKE A DESIGN FLAW BY A COMPANY CUTTING CORNERS. SEE THE ATTACHED WEBSITE FOR MORE JEEP OWNERS THAT HAVE HAD THE SAME PROBLEM WITH THEIR VEHICLE. HTTP://VLANE.COM/POLL/30/2001-JEEP-GRAND-CHEROKEE-HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399639May 9, 2011
ELECTRICAL SYSTEM
RIGHT REAR TAILLIGHT ASSEMBLY, BRAKE AND TAILLIGHTS REPEATEDLY BURN OUT. AFTER HAVING DEALERSHIP REPLACING BULBS MULTIPLE TIMES, THERE IS NOW A PROBLEM WITH THE ASSEMBLY AS IT IS NOT PROVIDING POWER TO THE BULB SOCKETS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397224April 23, 2011
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
I PURCHASED A 2003 JEEP GRAND CHEROKEE LIMITED IN 2007 AND IT HAD 25,000 MILES AND ONE OWNER. AT 40,000 MILES THE BLEND DOORS FAILED DUE TO DEFECT OF CHEAP PLASTIC AND SHODDY CONSTRUCTION. MOST JEEP DEALERS WANT $1500.00 TO REPAIR THIS ISSUE. THIS IS A SAFETY ISSUE AND CHRYSLER SHOULD BE HELD RESPONSIBLE AND PAY FOR FULL REPAIR OF THIS MALFUNCTIONING DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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