Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10660852November 25, 2014
VISIBILITY
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VENT CONTROLS FAILED TO WORK UPON USING THE BUTTON TO TURN ON THE HEAT. THE CONTACT STATED THAT THE VENTS BLEW COLD AIR REPEATEDLY. THE VEHICLE WAS TAKEN TO A REPAIR SHOP WHO DIAGNOSED THAT THE RECIRCULATION DOOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659378November 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT INDICATED THAT THE AIR BAG SENSOR ILLUMINATED AND RANDOMLY REMAINED LIT ON NUMEROUS OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A REPAIR SHOP MORE THAN ONCE AND THE MECHANICS WERE NOT ABLE TO REPLICATE OR DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE DEALER DID NOT INDICATE IF THEY INSPECTED THE AIR BAG CONTROL MODULE TO DETERMINE IF THE SUPPLEMENTAL JUMPER HARNESS TO THE AIR BAG CONTROL MODULE NEEDED TO BE REPLACED. THE CONTACT STATED THAT THEY FILTERED THE OCCUPANT RESTRAINT CONTROL MODULE CIRCUIT AND THE WIRING JUMPER. THE CONTACT INDICATED THAT UPON LEAVING THE DEALER, THE AIR BAS SENSOR CONTINUED TO ILLUMINATE AND THAT THE RECALL REPAIR DID NOT REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 171,516.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650733October 28, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648152October 16, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT REMAINED ILLUMINATED AFTER SERVICING THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 183,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641076October 3, 2014
STEERING:LINKAGES:TIE ROD ASSEMBLY, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE TIE ROD CONNECTING BARS WERE RUSTED TO THE POINT OF CORROSION AND COULD POSSIBLY FRACTURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE CONNECTING BARS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,551. UPDATED 02/18/15*LJ UPDATED 4/4/2016*JS UPDATED 08/28/2017*CT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640859October 2, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637567September 19, 2014
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
I STARTED MY CAR AND PUT IT IN R CAR SUDDENLY ACCELERATED BACKWARDS I PUT MY FEET ON THE BRAKE AND CAR CONTINUED BACK I COULD NOT SHUT ENGINE OFF AND ATTEMPTED TO SHIFT INTO NEUTRAL WHEN CAR SURGED FORWARD. AGAIN WITH MY FEET ON THE BRAKE PUSHING AS HARD AS I COULD CAR WENT THROUGH 3 WALLS OF MY HOME BEFORE STOPPING. CAR IS TOTAL LOSS IN POSSESSION OF GEICO CLAIM # [XXX] AT GEICO TL LOT IN FLORIDA. I WILL ALSO BE FILING A COMPLAINT WITH JEEP FOR SAME, I WOULD LIKE TO HAVE THE VEHICLE INSPECTED DUE TO A POSSIBLE MANUFACTURER MALFUNCTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10637198September 18, 2014
AIR BAGS, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ONCE THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), THE AIR BAG SENSOR INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS BROUGHT BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A BAD CONNECTION. THE FAILURE WAS RESOLVED AGAIN, BUT RECURRED. THE DEALER STATED THAT ANOTHER AIR BAG SENSOR WAS FAULTY, BUT WAS NOT COVERED UNDER THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 239,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631834September 10, 2014
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG NOT DEPLOYING DURING AN ACCIDENT. *SMD THE VEHICLE ROLLED OVER, AND AT LEAST ONE PERSON WAS INJURED. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10631991September 9, 2014
AIR BAGS, SEAT BELTS, ELECTRICAL SYSTEM
WE RECEIVED A SAFETY RECALL NOTICE, NOTIFICATION CODE M35 / NHTSA 12V-527 REGARDING THE ORC MODULE IN MY 2002 JEEP GRAND CHEROKEE. WE CONTACTED THE DEALER AND THE DEALER INSTALLED THE ORC MODULE FILTER CIRCUIT AS THE RECALL INSTRUCTED; HOWEVER, THE ISSUE WAS NOT RESOLVED AND NOW MY AIRBAG WARNING LIGHT AND SEATBELT INDICATOR LIGHT ARE ILLUMINATED ON THE FRONT DASH CONSOLE. THE ISSUE IS NOT RESOLVED AND THE DEALER CLAIMS THAT THE ORC MODULE FILTER WAS NOT INTENDED TO FIX ANY ISSUES WITH THE AIRBAG AND SRS?DEALER WANTED TO CHARGE ME A DIAGNOSTIC FEE AND A REPAIR FEE. THE INFORMATION THAT WAS PROVIDED IN THE RECALL NOTICE AND THE LACK OF RESPONSIBILITY TAKEN BY THE DEALER DOES NOT MAKE ANY SENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630547September 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL INTERMITTENTLY WITHOUT WARNING. ALSO, THE CONTACT MENTIONED THAT WHEN DRIVING OVER 50 MPH THE LIGHTS AND GAUGES ON THE INSTRUMENTAL PANEL STUTTER. IN ADDITION, THE VEHICLE JERK FORWARD AND HESITATED WHENEVER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629985September 2, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER REPAIRED THE VEHICLE ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). WHEN THE CONTACT PICKED UP THE VEHICLE, THE AIR BAG INDICATOR WAS STILL ILLUMINATED. THE CONTACT STATED THAT THE DEALER WANTED TO CHARGE HIM FOR A REPAIR THAT WAS INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628302August 26, 2014
AIR BAGS, SEAT BELTS
I OWN A 2002 JEEP GRAND CHEROKEE. I RECEIVED A MANUFACTURER RECALL NOTICE CLOSE TO ONE YEAR AGO. I HAVE CONTACTED THE CHRYSLER-JEEP-DODGE DEALER SEVERAL TIMES. EACH TIME I ATTEMPT TO SCHEDULE AN APPOINTMENT, I GET THE SAME RESPONSE. I'M SIMPLY TOLD, THEY DO NOT HAVE THE PARTS IN STOCK NEEDED TO FIX THE DEFECT. ALONG WITH, THEY HAVEN'T A CLUE AS TO WHEN THE PARTS WILL COME IN. ACCORDING TO SEVERAL NOTICES I HAVE RECEIVED THROUGHOUT THE YEAR REGARDING THE SAFETY RECALL OF MY VEHICLE, THIS DEFECT COULD CAUSE MYSELF TO CRASH WITHOUT WARNING. KNOWING EACH DAY I DRIVE MY VEHICLE, I AM PUTTING MY LIFE AT RISK, IS VERY UNSETTLING. I AM JUST CONFUSED AS TO WHY THE NATIONAL TRAFFIC AND MOTOR VEHICLE SAFETY ACT CONTINUES TO SEND MULTIPLE SAFETY RECALL NOTICES FOR MY VEHICLE. WHEN AT THE SAME TIME, THE RESPONSIBLE PARTY TO MY SOLUTION, JUST SHRUGS IT OFF LIKE IT'S NOTHING TO WORRY ABOUT. ALL BECAUSE, "THE PARTS HAVE NOT COME IN YET", STILL. CAN YOU PLEASE PROVIDE ME WITH A SOLUTION? I REALLY DO NOT KNOW WHAT I AM SUPPOSED TO DO WHEN THE DEALER IS UNABLE TO REMEDY THIS DEFECT. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628079August 25, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE DEALER COULD NOT REPAIR THE VEHICLE FOR THREE WEEKS BECAUSE THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628106August 25, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS CONTINUOUSLY ILLUMINATED. THE VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS), BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 122,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627554August 22, 2014
ELECTRICAL SYSTEM
STARTED VEHICLE, AFTER A FEW SECONDS THE INSTRUMENT CLUSTER BECAME INOPERATIVE. TURNED OFF THE INGNITION AND RESTARTED THE ENGINE. THE INSTRUMENT CLUSTER DID NOT OPERATE. TURNED OFF ENGINE. TRIED TO START THE ENGINE THE NEXT DAY AND THE BATTERY WAS COMPLETELY DRAINED. CHARGED THE BATTERY AND STARTED THE ENGINE. THE INSTRUMENT CLUSTER IS STILL INOPERATIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626825August 20, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LAMP ILLUMINATED INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE AIR BAG MODULE WAS DEFECTIVE AND WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626342August 19, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625990August 18, 2014
AIR BAGS, FUEL SYSTEM, GASOLINE, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 06E011000 (FUEL SYSTEM, GASOLINE), 06E022000 (SERVICE BRAKES, HYDRAULIC), AND 12V527000 (AIR BAGS). THE DEALER STATED THAT THE PARTS NEEDED TO COMPLETE THE REPAIRS WERE NOT AVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICES MONTHS AGO. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622480August 15, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE WAS RECENTLY REPAIRED UNDER RECALL NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE AIRBAG WARNING LIGHT REMAINED ILLUMINATED AFTER THE RECALL REPAIRS. THE REMEDY FAILED TO REPAIR THE PROBLEM. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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