Jeep Grand Cherokee Complaints (2017)

364 consumer complaints on file.

#11101529June 12, 2018
ELECTRICAL SYSTEM
IT APPEARS THAT THERE IS A BUG IN THE PROGRAMMING OF THE VEHICLE. WHEN I EITHER USE THE REMOTE, OR THE BUTTON IN THE TRUNK AREA TO CLOSE THE LIFT GATE, AS I WALK TO THE FRONT OF THE VEHICLE AND OPEN THE DOOR, THE LIFTGATE STOPS CLOSING AND RETURNS TO OPEN. IT DOESN'T HAPPEN 100% OF THE TIME BUT GREATER THAN 75% THE LIFTGATE WILL STOP CLOSING WHEN I OPEN THE FRONT DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101286June 11, 2018
SERVICE BRAKES
WHILE DRIVING ON THE FREEWAY AT 60 MPH AND SLOWING FOR A TURNING CAR AHEAD, THE CARS EMERGENCY BRAKING TURNED ON AND TRIED TO STOP THE CAR. THIS HAS OCCURRED TWICE THIS WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098758May 30, 2018
ENGINE, FUEL/PROPULSION SYSTEM
TWICE WHILE IN MOTION, AFTER MAKING A TURN AND SLOWING FROM 35 TO ABOUT 14 MPH, THE ENGINE STALLED. ONCE IN DEC 2017, NEXT IN MAY 2018, I HAD TO COME TO A COMPLETE STOP IN BOTH CASES IN ORDER TO START THE ENGINE. FORTUNATELY NO ONE WAS BEHIND ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097273May 22, 2018
ELECTRICAL SYSTEM, POWER TRAIN
WHEN ENGINE START STOP FEATURE IS ACTIVATED THE CAR ENGINE SHUTS OFF WHEN IDLING AT STOP LIGHTS, THE PROBLEM OCCURS WHEN YOU TAKE FOOT OFF BRAKE AND THE ENGINE RESTARTS IT EITHER LUNGES THE CAR FORWARD FORCIBLY OR THE CAR LUNGES BACKWARDS AS IF THE TRANSMISSION CLUTCH DIDNT PROPERLY ENGAGE TO MOVE THE CAR FORWARD, MY CAR HAS AUTOMATIC TRANSMISSION. WHEN CAR IS OFF AND YOU TOUCH HANDLE TO OPEN DOOR IT SOMETIMES CAUSES ELECTRICAL SHOCK. WE NOTICED THESE ISSUES DURING THE FIRST WEEK OF DRIVING CAR MAY 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090433April 27, 2018
STRUCTURE:BODY, UNKNOWN OR OTHER
TAKATA RECALL: 2017 JEEP GRAND CHEROKEE IMPACT W/DEER FRONT CENTER/RIGHT AND RIGHT FRONT QUARTER PANEL. ON A STATE HIGHWAY MY VEHICLE WAS IN MOTION COMING DOWNHILL DOING 55MPH AND BRAKED HARD - PUMPED ONCE TO TRY TO AVOID IMPACT WHEN I SAW DEER. HAVE NOT ACQUIRED SRS DATA. THE AIRBAGS DID NOT DEPLOY ON EITHER DRIVERS OR PASSENGER SIDE. DEER GOT AIRBORNE AS MY VEHICLE WAS STILL IN MOTION. THE DEER WENT OVER THE FRONT PASSENGER SIDE OF WINDOW. THOUGHT HER HOOF WAS COMING THROUGH THE WINDSHIELD. FELT IT UNSAFE THAT THE AIRBAGS DID NOT DEPLOY. I TOOK IT IN TO BODY SHOP AND THE ESTIMATED $2,000 TURNED INTO OVER $6,000 BECAUSE THE FINS ON THE RADIATOR WERE BENT. THOUGHT THE SENSORS SHOULD HAVE DETECTED THE SPEED AND FORCE OF IMPACT BUT PERHAPS THE INERTIA AND MOVEMENT OF MY VEHICLE NOT STOPPING IMMEDIATELY AND ATTEMPTED BRAKING DID NOT WARRANT A "SEVERE" IMPACT?!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11090341April 26, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2017 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE GEAR SHIFTER COULD NOT BE MOVED OUT OF THE PARK POSITION. THE CONTACT ENGAGED THE GEAR SHIFTER WITH FORCE INTO PARK AND THE VEHICLE JOLTED AGGRESSIVELY. AS A RESULT, THE VEHICLE DROVE OVER A LARGE ROCK THAT CAUSED DAMAGE TO THE UNDERCARRIAGE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE DRIVE TRAIN NEEDED TO BE REPLACED. THE DEALER REPLACED THE DRIVE TRAIN, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089275April 22, 2018
ENGINE
I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND PLAYING WITH THE QUATRA SUSPENSION BUTTONS TO THE RIGHT OF THE SHIFT. I KEPT PLAYING, PUSHING TO SEE WHAT LIGHTS GO ON. AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089182April 20, 2018
ENGINE
I WAS WAITING FOR MY WIFE AT THE TRAIN STATION AND WHEN I SAW HER I PLACED THE CAR IN DRIVE AND IT TOOK OFF LIKE A SHOT ACCELERATING UNTIL I WAS ABLE TO HIT THE BRAKE HARD AND THREW IT INTO NETURAL. THIS HAS NEVER HAPPENED BEFORE. I NEVER TOUCHED THE GAS PETAL OR ACCIDENTALLY TOUCHED ANYTHING ELSE.IT WAS SO FRIGHTENING.WHAT WAS SO FRIGHTENING WAS THE INTENSITY OF THE ACCELERATION. IF ANYONE WAS IN FRONT OF ME THEY WOULD HAVE BEEN KILLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079308April 9, 2018
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS, SERVICE BRAKES
2017 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE IGNITION, ANALOG SPEEDOMETER AND TIRE PRESSURE. *LD THE CONSUMER STATED SHE WAS INVOLVED IN A CAR ACCIDENT IN WHICH THE BRAKES FAILED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11080069March 18, 2018
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
MY CAR HAS STOP/START SYSTEM SO WHEN I PUT MY BRAKES ON TO STOP THE VEHICLE IT CUTS OFF THE ENGINE AND WHEN I TAKE MY FOOT OFF THE BRAKE IT AUTOMATICALLY RESTARTS THE ENGINE. VERY RECENTLY WHEN I HAD STOPPED AT A TRAFFIC RED LIGHT, AND A TRAFFIC JAM, ENGINE SHUT DOWN WITH BRAKING AND DID NOT RESTART. I COULD NOT RESTART THE CAR EITHER, AND THE GEAR WAS LOCKED ON PARK. COULD NOT PUT THE CAR ON NEUTRAL GEAR TO MOVE IT OUT OF MAIN ROAD. THERE WERE ABOUT 10 CARS BEHIND ME. VERY SCARY AND DANGEROUS SITUATION. IT FINALLY RESTARTED AFTER SEVERAL TRIALS, MAY BE 10 OR 12 TRIALS WHILE I WAS WAITING TOR THE TOW TRUCK TO ARRIVE. I WAS ALSO WORRIED THAT THE CAR COULD NOT BE TOWED WITHOUT PUTTING IT IN TO NEUTRAL GEAR. THIS HAPPENED ON FOUR DIFFERENT TIMES. I TOOK IT TO A DEALER SERVICE CENTER THREE DIFFERENT TIMES FOR THIS SAME PROBLEM. THEY FIRST CHANGED AUXILIARY BATTERY AND TOLD ME TO DRIVE THE CAR. THE VERY NEXT DAY CAR STARTED STOPPING AGAIN. THEY THEN CHANGED THE 2ND (MAIN) BATTERY. PROBLEM REMAINED. THEN FINALLY THEY FOUND THAT ONE OF THE BATTERY WIRES WAS NOT SECURELY CONNECTED TO THE STARTER VIA A CONNECTOR. THEY HAVE PUT A NEW CONNECTOR. IT IS A SCARY SITUATION, AND CAN LEAD TO LOSS OF LIFE ON ROAD. IF IT KNOCKS OFF THE ENGINE BEHIND A TRAFFIC JAM AND DOES NOT START BACK IT MAY LEAD TO SERIOUS ACCIDENT AND EVEN DEATH. IT IS ONLY 6 MONTH OLD BRAND NEW CAR AND I DID NOT EXPECT THIS PROBLEM. IT CAN NOT BE EASILY PUT IN NEUTRAL GEAR IF ENGINE CAN NOT BE STARTED WHICH IS A MAJOR TRAFFIC HAZARD. THIS NEEDS TO BE THOROUGHLY INVESTIGATED AND RECALLED. THEY HAVE PROVIDED AN OPTION TO OVERRIDE PARK GEAR IN TO NEUTRAL BUT IT IS NOT VERY EASY FOR A PERSON TO LOCATE AND FIND THE OVERRIDE OPTION. I THINK THIS PROBLEM IS A MAJOR TRAFFIC SAFETY HAZARD. I REQUEST YOU TO KINDLY INVESTIGATE THIS PROBLEM WITH JEEP GRAND CHEROKEE. THANK YOU VERY MUCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079543March 15, 2018
FUEL/PROPULSION SYSTEM
SINCE THE DAY I PURCHASED THE CAR, THE CAR DOES NOT EASILY ACCEPT FUEL. IT CUTS ME OFF. IT CAN TAKE 30 MINUTES TO FILL THE TANK, AN OUNCE AT A TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079465March 14, 2018
FUEL/PROPULSION SYSTEM, SUSPENSION
BOUGHT MY 2017 JEEP GRAND CHEROKEE TRAILHAWK USED WITH 10,600 MILES ON IT. GAS ISSUES FROM THE GET GO: WHEN GETTING GAS, THE GAS PUMP SHUTS OFF EVER FEW SECONDS LIKE THE GAS TANK IS FULL ONLY ALLOWING A FEW CENTS WORTH OF GAS TO ACTUALLY GO IN THE VEHICLE. I HAVE BEEN TO MULTIPLE GAS STATIONS AND THE SAME ISSUE OCCURS AT ALL OF THEM, TRIED TURNING THE NOZZLE TO DIFFERENT ANGLES AND ALMOST HOLDING IT ALL THE WAY OUT OF AND IN THE TANK, IT DOES NOT MATTER THOUGH. AIR SUSPENSION: AFTER OWNING THE JEEP FOR 3 MONTHS, ONE MONDAY MORNING WHEN I TURNED IT ON TO GO TO WORK A MESSAGE POPPED UP SAYING "SERVICE AIR SUSPENSION SYSTEM IMMEDIATELY", MILEAGE WAS AT 14,990. I TURNED THE VEHICLE OFF AND ONE TWO MORE TIMES BEFORE DRIVING IT, DROVE TO WORK AND RESTARTED IT AFTER I PARKED, EACH TIME THE SAME MESSAGE CAME ON IMMEDIATELY. I CALLED THE CLOSEST JEEP DEALERSHIP, THEY SAID IT WAS OK TO DRIVE AND COULD NOT SEE THE JEEP UNTIL THE FOLLOWING MONDAY. DROPPED THE JEEP OFF, THEIR SYSTEM SAID THE MODULE WAS BAD, THEY REPLACED IT, THIS DID NOT WORK. THEY CONTACTED CHRYSLER, NO FIX HAS OCCURED, MULTIPLE ATTEMPTS BUT NOTHING HAS WORKED. 3.5 WEEKS AND STILL COUNTING WITHOUT MY JEEP. THE JEEP GARAGE SAID THEY DO NOT KNOW HOW MUCH LONGER BC THEY DO NOT KNOW THE SOLUTION AND ARE WAITING ON JEEP ENGINEERS TO TELL THEM WHAT TO TRY NEXT. SOUNDS LIKE THE ENGINEERS ARE JUST TRYING EXPERIMENTS TO SEE WHAT WILL WORK. WHEN WAITING ON THE MODULE TO COME IN THE FIRST WEEK I ASKED IF I COULD DRIVE IT UNTIL THE PIECE CAME AND WAS TOLD IT WAS NOT SAFE TO DRIVE. VERY UNPLEASED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076730March 7, 2018
POWER TRAIN
MY CAR HAS 3500 MILE ON IT. MY CAR WAS STATIONARY HOWEVER IT WAS IN GEAR, I WAS AT A STOP LIGHT, AND HAD TAKEN MY FOOT OFF THE BRAKE AND PUT MY FOOT ON THE GAS PEDAL WHEN THE LIGHT CHANGED TO GREEN. IT LURCHED AND THEN ALL OF A SUDDEN CAME UP WITH A MESSAGE SAYING "PLACE CAR IN PARK THEN SELECT GEAR" WHILE LIGHTS WERE FLASHING AT THE GEAR SHIFTER AT THE D WHERE IT WAS AT AND ON THE DASHBOARD INDICATOR WHERE INDICATING THAT MY CAR WAS IN "DRIVE" I HAD TO PUT THE CAR IN PARK IN THE MIDDLE OF THE ROAD WITH A GREEN LIGHT AND THEN PUT IT BACK INTO DRIVE AND LUCKILY IT DID ENGAGE. I HAVE READ THAT OTHER PEOPLE HAVE HAD THIS HAPPEN TO THEM WHILE MOVING AND ON THE FREEWAY, WHICH SCARES ME BECAUSE I WAS ABOUT A MILE FROM GETTING ONTO THE FREEWAY MYSELF. THE CAR WOULD NOT LET ME DO ANYTHING UNTIL I PUT IT INTO DRIVE, SO IF THIS HAD HAPPENED WHILE GOING 65 MILES AN HOUR IT COULD HAVE BEEN VERY HAZARDOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075612March 1, 2018
STEERING
WHILE DRIVING THE STEERING WHEEL LOCKS AND CAN NOT BE TURNED. THIS HAS HAPPENED A DOZEN TIMES AND EACH TIME WE WERE ONLY NARROWLY ABLE TO AVOID AN ACCIDENT. THIS HAS HAPPENED WHILE DRIVING IN A PARKING GARAGE, ONE SIDE ROADS, MAIN ROADS AND ON THE HIGHWAY. I BELIEVE THIS HAS SOMETHING TO DO WITH THE LANE DEPARTURE SENSOR. THE CAR HAS APPROXIMATELY 14K MILES ON IT AND IT HAS BEEN RETURNED TO THE DEALER FOR REPAIR 5 TIMES. THE DEALER HAS BEEN UNABLE TO RESOLVE THE ISSUE. THERE ARE PAGES OF ERROR CODES THAT HAVE BEEN GENERATED BUT NONE HAVE BEEN HELPFUL IN RESOLVING THE ISSUE. THE VEHICLE IS UNSAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065561January 28, 2018
VEHICLE SPEED CONTROL
WHILE OPERATING THE SUV IN CRUISE CONTROL, IT WAS NECESSARY TO BRAKE AND RE-ACCELERATE WHILE DRIVING ON THE INTERSTATE. HOWEVER, UPON PUSHING THE PEDAL TO INCREASE SPEED, IT TOOK BETWEEN 10 TO 20 SECONDS TO INCREASE THE SPEED FROM JUST 60 MPH TO 70 MPH. THIS HAPPENED REPEATEDLY OVER A PERIOD OF 30 MILES. IT WAS VERY CONCERNING AS I WAS NOT ABLE TO CLEAR TRAFFIC PROPERLY. I STOPPED AT A REST STOP AND TRIED TO DO THE SAME ACCELERATION FROM 0 MPG. THIS TIME HOWEVER, THE CAR 'HUNG' AT 5500 RPM'S WHEN I REACHED 75 MPH. I HAD TO MOVE THE GEARSHIFT INTO MANUAL MODE AND BACK TO AND UNHANG IT. I REPORTED THIS TO NATIONAL RENT-A-CAR UPON MY RETURN. I WANT TO MAKE SURE THIS IS REPORTED. I FELT UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063170January 16, 2018
POWER TRAIN
WHILE TRAVELING IN DRIVE AT VARIOUS SPEEDS, THE TRANSMISSION SPONTANEOUSLY GOES INTO NEUTRAL, BUT THE GEAR SHIFTER REMAINS IN DRIVE. THE GEAR SHIFTER HAS TO BE MOVED TO NEUTRAL AND THEN BACK INTO DRIVE TO RE-ENGAGE THE TRANSMISSION. THIS HAS HAPPENED FOUR TIMES IN THE ONE YEAR SINCE I BEGAN LEASING THE VEHICLE, THE FIRST TIME ON JULY 4, 2017. THE VEHICLE HAD ABOUT 2,500 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11060727January 5, 2018
FUEL/PROPULSION SYSTEM
VEHICLE HAS 4000 MILES, STALLED OUT WHILE I WAS DRIVING. STARTED RIGHT UP, MULTIPLE CODES STORED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056190December 23, 2017
SERVICE BRAKES, UNKNOWN OR OTHER
VEHICLE WAS STATIONARY, TRANSMISSION WAS PLACED IN PARK AND POWER WAS COMPLETELY OFF WHEN IT BEGAN ROLLING DOWNHILL WHILE UNATTENDED. EMERGENCY BRAKE WAS NOT SET. VEHICLE WAS PARKED ON A SLIGHT INCLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055533December 19, 2017
WHEELS
WITH LESS THAN 2,000 MILES, TIRE PRESSURE SENSORS CONFLICT WITH PSI MANUAL PRESSURE GAUGE. THE SERVICE DEPARTMENT HAS INFLATED THE TIRES TO 36 PSI WHICH DOES NOT REGISTER AS SUCH, BUT LOWER BY 2-3 PSI. THE PRESSURE GAUGE SENSORS IS INCORRECT UNDER ALL DRIVINGS MODES. IT REMAINS UNRESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054974December 15, 2017
FORWARD COLLISION AVOIDANCE, SERVICE BRAKES
I HAD THE CAR FOR ABOUT 35 DAYS. I WAS DRIVING HOME FROM WORK ON A SIDE STREET AND MY BRAKES FAILED. I APPLIED THE BRAKES AS I WAS COMING UPON A 3 WAY STOP SIGN. MY BREAKS JAMMED,AND FAILED TO STOP. I HIT ANOTHER CAR AND WE BOTH WALKED AWAY WITH MINOR INJURIES. MY JEEP WAS TOTALED. ALL AIRBAGS DEPLOYED AND I HAD ALL FRONT END DAMAGE. I FEEL THEIR IS EITHER A PROBLEM WITH THE BREAK MODULATOR, OR THE AUTO STOP FEATURE WHEN YOU APPLY YOUR BREAKS TO STOP. I WAS ALMOST KILLED. I WILL NEVER BUY ANOTHER CAR WITH THIS AUTO FEATURE AGAIN. OF COURSE NOTHING WAS FOUND.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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