Jeep Grand Cherokee Complaints (2008)

734 consumer complaints on file.

#10730794June 27, 2015
UNKNOWN OR OTHER
ON OR ABOUT 19 NOV 2014, I RECEIVED A RECALL NOTICE FROM CHRYSLER ON THE "IGNITION SWITCH" FOR MY 2008 JEEP GRAND CHEROKEE OVERLAND EDITION. THAT NOTICE NUMBER IS P57/NHTSA 14V-567. I HAVE CALLED THE DEALER SEVERAL TIMES TO ASK ABOUT AVAILABILITY OF PARTS TO HAVE MY JEEP REPAIRED....ALL TO NO AVAIL. THE DEALER SAYS THEY HAVEN'T RECEIVED THE PARTS FROM CHRYSLER. TODAY IN THE MAIL I RECEIVED ANOTHER RECALL NOTICE, THIS TIME FOR THE "FINAL DRIVE CONTROL MODULE", RECALL NOTICE P73. AFTER ANOTHER UNSUCCESSFUL CALL TO THE DEALER, I DECIDED TO CALL THE FCA (FIAT CHRYSLER AUTOMOBILES) US CUSTOMER ASSISTANCE CENTER AT 1-800-853-1403 AND SEE WHAT CHRYSLER'S STORY WAS. AT FCA, I SPOKE WITH A VERY NICE AND LIKELY VERY YOUNG WOMAN NAMED STEPHANIE WHO INFORMED ME THAT CHRYSLER DOES NOT HAVE A SUBCONTRACTOR TO MAKE THE PART NEEDED TO MAKE THE REPAIR. SHE INFORMED ME THAT I WOULD BE PLACED ON THE "LIST" OF THOSE TO BE NOTIFIED BY EMAIL WHEN A PART BECAME AVAILABLE. THAT IS AN UNACCEPTABLE ANSWER AND I TOLD HER I WOULD BE CONTACTING THE NHTSA WITH MY COMPLAINT. NOW ON YOUR SITE, I SEE THAT YOU ARE ABOUT TO HOLD HEARINGS ON RECALL REPAIR DELAYS BY CHRYSLER AND CLEARLY MY STORY FALLS WELL WITHIN THOSE PARAMETERS. LET'S SEE WHAT YOU CAN DO TO BREAK THROUGH THIS LOGJAM....THREATEN NOT TO LOAN THEM MONEY THE NEXT TIME THEY SCREW UP OR WHATEVER. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730641June 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO START THE VEHICLE, THE IGNITION WOULD NOT TURN TO THE ON POSITION. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730685June 26, 2015
ENGINE
I WAS NOTIFIED OF A RECALL DATED 11/10/14, NUMBER 957 NHTSA 14V-567. I WAS ADVISED THE PART REQUIRED WAS NOT AVAILABLE. I HAVE LOOKED THIS RECALL UP ON YOUR WEBSITE AND THE STATUS STATES THAT NO REMEDY IS AVAILABLE, SEVEN MONTHS LATER! ACCORDING TO THE RECALL NOTICE, THIS COULD "INCREASE THE RISK OF CRASH UNDER CERTAIN DRIVING CONDITIONS", "THIS COULD INCREASE THE RISK OF VEHICLE OCCUPANT INJURY DURING A CRASH". THEREFORE, APPARENTLY I, OCCUPANTS OF MY CAR, AND OTHERS ARE IN DANGER. I NEED TO REQUEST IMMEDIATE ATTENTION TO THIS LONG OVERDUE RECALL. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730686June 26, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING AT 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE KEY WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730208June 24, 2015
UNKNOWN OR OTHER
THERE WAS A RECALL ON THIS VEHICLE PLACED ON NOVEMBER 10, 2014. SINCE THE RECALL ON THE IGNITION, MY JEEP HAS HAD MULTIPLE OCCASIONS IN WHICH THE IGNITION KEY IS MALFUNCTIONING AND I GET A LOSS OF CERTAIN ELECTRICAL FEATURES. I HAVE SPOKEN TO CHRYSLER ON SEVERAL OCCASIONS REQUESTING A RENTAL VEHICLE UNTIL MY VEHICLE CAN GET FIXED AS THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726761June 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE FOR REPAIR. THE MANUFACTURER DID NOT HAVE A REMEDY TO DETER THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START ANYMORE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726783June 23, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE TRAVELING APPROXIMATELY 65 MPH, THE KEY SHIFTED FROM THE ON POSITION TO THE ACC POSITION WITHOUT WARNING. THE CONTACT WAS ABLE TO MANEUVER THE KEY BACK TO THE ON POSITION WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM), BUT THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726618June 22, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHEN STARTING THE VEHICLE, THE ENGINE WOULD RUN BUT THE ELECTRICAL COMPONENTS FAILED TO OPERATE. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726637June 22, 2015
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE FAILURE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/17/15 THE CONSUMER STATED THE VEHICLE REPEATEDLY REFUSED TO COME OUT OF PARK. UPDATED 09/03/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726274June 19, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING 5 MPH, THE VEHICLE LOST POWER. THE CONTACT SHUT THE VEHICLE OFF AND, AFTER SEVERAL ATTEMPTS, THE VEHICLE RESTARTED. THE FAILURE RECURRED MULTIPLE TIMES AND AT RANDOM SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS UNABLE TO BE DIAGNOSED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. MA 07/30 UPDATED 10/26/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725185June 14, 2015
ELECTRICAL SYSTEM, STEERING
THIS SHALL SERVE TO INFORM YOU THAT I OWNER OF A JEEP CHEROKEE LAREDO 2008 HAS FILED NUMEROUS COMPLAINTS WITH THE DEPARTMENT OF MOTOR VEHICLES CONCERNING A RECALL WITH MY IGNITION SWITCH. IT HAS BEEN OVER TWO YEARS AND I AM STILLING FOR MY IGNITION SWITCH PART TO BE ORDERED. THE VEHICLE ON NUMEROUS OCCASIONS HAS PROVED TO BE UNSAFE BY STOPPING ABRUPTLY ON THE HIGHWAY BY LOSING POWER, PARKING LOTS BY FAILING TO START OR ON THE ROAD BY LOSING SPEED WHERE I COULD LITERALLY RELEASE THE BRAKE PEDAL AND THE CAR COULD NOT MOVE. THIS IS NOT ONLY DANGEROUS ESPECIALLY WHEN I AM IN THE CAR WITH MY FAMILY ON THE HIGHWAY AND MY IGNITION SWITCH MAKES MY CAR LOSE POWER, NOT ONLY CAN I CAUSE AN ACCIDENT AND HARM MY FAMILY AND I BUT OTHER VEHICLES WITH THEIR PASSENGERS TOO. I WOULD LIKE TO KNOW THAT MATTERS ARE BEING TAKEN TO FIND PARTS TO REPLACE THE FAULTY IGNITION SWITCH. HOW LONG IS IT REASONABLE TO WAIT FOR RECALL PART TO BE ORDER AND FIXED FOR MY VEHICLE, UNTIL SOME TRAGIC ACCIDENT OCCURS? I AM WRITING TO INFORM YOU, IF THERE IS EVER AN INCIDENT, NOT ONLY WILL I WILL FILE LEGAL ACTION AGAINST THE DEPARTMENT OF MOTOR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724888June 12, 2015
STEERING, UNKNOWN OR OTHER
WHEN GOING ABOVE 50 MILES PER HOUR, SPECIFICALLY ON HIGHWAYS, AS SOON AS I HIT A LARGE BUMP IN THE ROAD, THE KEY "BUMPS" OUT OF THE ON POSITION AND INTO THE OFF POSITION. AS A RESULT, I LOOSE POWER STEERING, BRAKE ASSIST, LIGHTS, TURN SIGNALS, AND ALL OTHER POWER. I AM ABLE TO PUT MY 4 WAY FLASHERS ON AND STEER OFF THE ROAD, RESTART THE CAR, AND GET BACK ON THE ROAD. THIS HAS HAPPENED MULTIPLE TIMES. THE MOST RECENT WAS YESTERDAY WHEN GOING 70 ON THE HIGHWAY WHILE BEING TAILGATED BY A TRACTOR TRAILER. WHEN THE KEY SLIPPED, I WAS ALMOST COMPLETELY TAKEN OUT BY THE TRACTOR TRAILER. THIS ISSUE IS A KNOWN RECALL; HOWEVER, WHEN REACHING OUT TO JEEP AND OTHER LOCAL DEALERSHIPS, I AM BEING TOLD THAT THE PART IS NOT AVAILABLE. THEY ARE NOT OFFERING ANY SOLUTIONS TO REMEDY THE ISSUE IN THE MEANTIME. I WAS TOLD THAT IF I WANTED A RENTAL, IT WOULD BE OUT OF POCKET. IT IS NOT SAFE TO DRIVE MY KIDS AROUND OR COMMUTE TO MY JOB AN HOUR AWAY FROM HOME. JEEP DOES NOT HAVE AN ESTIMATED TIME OF WHEN THE PART WILL BE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724824June 11, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/14/15*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724565June 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING AFTER DRIVING OVER A BUMP. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT WAS MADE AWARE THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724638June 10, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING, THE STEERING SEIZED, AND ALL ELECTRICAL FUNCTION FAILED. THE VEHICLE WAS TAKEN TO THE DEALER ON SEVERAL OCCASIONS WHERE IT WAS EXPLAINED THAT THE PART NEEDED TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THERE WAS NO TIMEFRAME FOR THE PART TO BECOME AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724289June 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. UPDATED 8/10/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724380June 9, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723651June 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE DEALER DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V56700 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723669June 5, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE IGNITION SWITCH FAILED TO START THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS INCLUDED UNDER NHTSA CAMPAIGN NUMBER: 14V567000 (ELECTRICAL SYSTEM), BUT THE REMEDY WAS NOT AVAILABLE. THE CONTACT RECEIVED THE RECALL NOTICE IN DECEMBER OF 2014. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723462June 4, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
WITHOUT WARNING, CAR WOULD NOT START. HAS HAPPENED SEVERAL TIMES SINCE. MULTIPLE SOURCES HAVE DETERMINED IT IS A PROBLEM WITH THE WIRELESS MODULE. SEEMS TO BE A WIDESPREAD PROBLEM AMONG JEEPS, BUT NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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