Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10492382January 13, 2013
SEATS
WHILE DRIVING THE FRONT DRIVERS POWER SEAT BRACKET BROKE CAUSING THE SEAT TO WIGGLE, THEN RELEASE. NOW IT APPEARS A NEW SEAT MAY BE THE RECOURSE AS THIS HAS BEEN REPORTED OVER AND OVER AGAIN AND THERE IS NO RECALL. AS JEEP KNOWS ABOUT THIS THEY SHOULD BE MADE RESPONSIBLE TO PROVIDE A REPLACEMENT TO MAKE IT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491533January 5, 2013
VISIBILITY
I HAVE NO HEAT IN THIS VEHICLE. I REPLACE A PART AND DETACHED THE GLOVE COMPARTMENT PERMANENTLY SO THAT I CAN TURN A KNOB TO GET HEAT, AT LEAST, ON THE DRIVER SIDE. THERE IS ZERO HEAT ON THE PASSENGER SIDE, BUT I ENGAGE THE "C" BUTTON AND THE PASSENGER SIDE GETS RECIRCULATED AIR ON THAT SIDE, (NOT WARM, BUT AT LEAST NOT FREEZING COLD). SOMETIMES TURNING THE KNOB ENGAGES THE HEAT, SOMETIMES NOT. I HAVE DISCOVERED THAT THIS IS A DEFECT IN MANUFACTURING FOR 2003 JEEP GRAND CHEROKEE LIMITED VEHICLES, ALONG WITH PRIOR YEARS. HOWEVER, TO MY KNOWLEDGE, THERE HAS BEEN NO RECALL. I PURCHASED THIS VEHICLE PRE-OWNED, WITH 80K MILES ON IT. MY QUESTION IS IF THIS IS A DEFECT IN MANUFACTURING, WHY SHOULD I HAVE TO PAY HUNDREDS OF DOLLARS TO REPAIR IT. IT SEEMS THAT THE DEALERSHIP SHOULD ABSORB THE COST OF THIS REPAIR AND NOT THE CONSUMER. ADDITIONALLY, WHY HASN'T THIS PROBLEM BEEN LISTED AS A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490782January 2, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
VEHICLE'S HEATING SYSTEM IS DEFECTIVE...HEAT ONLY COMES OUT ON PASSENGER SIDE AND NOT DRIVER'S SIDE, A INTERNAL DEFECT IN HEATING MECHANICS (DOOR'S THAT CONTROL HEAT ) IN RESEARCHING ONLINE APPEARS THAT THIS IS A COMMON ISSUE WITH JEEP OWNERS IN THIS YEAR RANGE AND SHOULD BE A RECALL THAT THE MANUFACTURE IS RESPONSIBLE FOR. PLEASE ADVISE. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484605November 14, 2012
SEATS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER AND PASSENGER SIDE SEATS OVER HEATED AND BURNED A HOLE IN THE SEATS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSE THAT THE WIRES FOR THE HEATER UNIT BURNED THROUGH THE SEAT. THE CONTACT SPOKE TO THE MANUFACTURER AND WAS TOLD THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 03V117000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). THE FAILURE AND CURRENT MILEAGE WAS 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10482667October 30, 2012
SEATS
WE ARE THE ORIGINAL OWNER'S OF OUR JEEP GRAND CHEROKEE (2003) AND THE FRONT DRIVER'S SEAT STARTED WOBBLING FROM SIDE TO SIDE, WHICH MAKES DRIVING DISORIENTING PARTICULAR WHEN GOING AROUND CURVES. WHEN TAKEN IN TO THE SHOP WE WERE TOLD THAT THE BRACKETS ATTACHING THE SEAT FRAME HAVE FAILED AND ARE BROKEN AND NEED TO BE WELDED OR NEED A REPLACEMENT SEAT. AFTER RESEARCHING THIS ISSUE WE FOUND THAT THIS IS A COMMON ISSUE AND REPLACING THE SEAT OR RE-WELDING THE SEAT BRACKETS WILL ONLY RESULT IN THIS HAPPENING AGAIN BECAUSE BRACKETS ARE MADE OF CHEAP METAL. I AM VERY FEARFUL THAT THE SEAT WILL CAUSE AN ACCIDENT (DUE TO THE DISORIENTED IT CAUSES WHEN DRIVING) OR THAT AN INJURY WILL OCCUR BECAUSE THE SEAT WILL COMPLETELY DETACH IN WHICH CASE THE SEAT BELT IS BASICALLY WORTHLESS IN PREVENTING INJURY DURING AN ACCIDENT. GIVEN THE NUMBER OF COMPLAINTS ON THIS ISSUE THAT CAN BE FOUND IN A BASIC GOOGLE SEARCH IT IS DISGUSTING THAT DAIMLER/CHRYSLER HAS DONE NOTHING TO REMEDY THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473163August 31, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE AIR BAG DEPLOYED ERRONEOUSLY. THE CONTACT SUSTAINED MINOR INJURIES AS A RESULT OF THE DEPLOYMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE DEALER WAS NOTIFIED AND STATED THAT THEY HAD NEVER HEARD OF ANY SUCH FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD SEND AN INVESTIGATOR TO FURTHER INSPECT THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10461335June 12, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT TWO MONTHS PRIOR TO THE WARNING, THE AIR BAG WAS REPLACED BECAUSE OF FAILURE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT THERE WERE NO PROBLEMS FOUND WITHIN THE AIR BAGS. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 10/11/12*LJ UPDATED 10/15/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461302June 12, 2012
ELECTRICAL SYSTEM
DRIVING ALONG, CAR SIMPLY CUTS OFF. NO WARNING. SOLUTION IS TO DISCONNECT BATTERY CABLES, WAIT ABOUT 5 MINUTES, RECONNECT AND RESTART. DEALERS ARE BAFFLED. NO KNOWN RELIABLE FIX. VERY DANGEROUS IF ON BRIDGE, INTERSTATE OR TUNNEL. ESPECIALLY A PROBLEM AT NIGHT, AS "FIX" INVOLVES SHUTTING OFF ALL LIGHTS INCLUDING HAZARD WARNING LIGHTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458859May 17, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG DEPLOYED WHILE PARKING. THE CONTACT THEN ATTEMPTED TO EXIT THE VEHICLE AND THE FRONT DRIVER'S AIR BAG DEPLOYED, CUTTING HER ARM. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 172,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10456939April 30, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE TEMPERATURE INCREASED AND THE VEHICLE WAS CLOSE TO OVERHEATING. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE FAN MOTOR WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE THE MECHANIC REPLACED THE FAN MOTOR. THE FAILURE RECURRED TWICE AFTER THE REPAIR. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456597April 26, 2012
SEATS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT FRACTURED FROM THE SEAT MOUNT. AFTER INSPECTING THE SEAT, THE CONTACT DISCOVERED NINE FRACTURES IN THE MOUNTING BRACKETS AND THE POWER RACK OF THE SEAT. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,113.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455493April 17, 2012
EXTERIOR LIGHTING:TURN SIGNAL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE STOPPED AT A TRAFFIC STOP, THE CONTACT NOTICED THAT THE DRIVER SIDE TURN SIGNAL WAS NOT ILLUMINATED. THE CONTACT REPLACED THE FUSE FOR THE TURN SIGNAL HOWEVER, THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 05/02/12*BF THE CONSUMER STATED ON OCCASION, THE RIGHT BLINKER FAILED TO OPERATE AS WELL. THE FLASHER RELAY WAS REPLACED WITH A BRAN NEW PART, WHICH WORKED FOR ABOUT ONE WEEK. UPDATED 05/04/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453053March 20, 2012
ENGINE AND ENGINE COOLING
2003 JEEP GRAND CHEROKEE. CONSUMER STATES MAJOR PROBLEMS WITH ENGINE AND BLOWN HEAD GASKET *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452081March 17, 2012
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
POOR DESIGN AND CHEAP PLASTIC PARTS LED TO PREMATURE FAILURE OF THE HEATER/AC BLEND DOORS THAT CONTROL THE AIR FLOW OF THE HEATER AND AIR CONDITIONING SYSTEM. THIS PROBLEM HAS EXISTED ON THE 1999 TO 2004 JEEP GRAND CHEROKEE. WHY DIDN'T CHRYSLER REPAIR THE DEFECT INSTEAD OF WAITING 6 YEARS? THE DEALER CHARGES $ 1300.00 TO MAKE THIS REPAIR.THE ACTUAL PART IS ABOUT $30.00. CHRYSLER SHOULD BE HELD ACCOUNTABLE FOR THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446832February 6, 2012
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TURN SIGNALS NOT WORKING, BUT HAZARD LIGHTS WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445566January 27, 2012
SERVICE BRAKES, HYDRAULIC, ENGINE AND ENGINE COOLING
WHILE STOPPED AT A TRAFFIC LIGHT MY JEEP STARTED TO ACCELERATE AND, EVEN WITH THE BRAKE PEDAL FULLY DEPRESSED, SURGED FORWARD. THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST WEEK BOTH AT TRAFFIC LIGHTS AND AT STOP SIGNS, ALWAYS WHILE STOPPED. THE RPMS HAVE INCREASED TO BETWEEN 1,500 AND 4,500. THE JEEP DEALER ATTEMPTED TO FIX IT ON TUESDAY, HOWEVER THE PROBLEM RE-OCCURRED ON MY WAY HOME AND AGAIN WITH A MECHANIC IN THE VEHICLE WHEN I BROUGHT IT BACK. TO DATE, THE CAR IS STILL AT THE DEALER AND HAS NOT BEEN FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444395January 18, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE LAREDO. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THE CONTACT THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS APPROXIMATELY 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442785January 7, 2012
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
FOR AN AMERICAN MADE CAR THIS IS VERY UPSETTING. SEEMS LIKE AMERICAN CARS ARE MADE TO BREAK DOWN AND NOT LAST. A WAY FOR THESE CORPORATIONS TO MAKE MONEY. MY VEHICLE HAS NO HEAT AND HAS BEEN VIEWED BY A MECHANIC AND THE COST ARE INCREASINGLY UNFAIR. WITH ON 62K MILES, THIS ISN'T RIGHT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442741January 6, 2012
ELECTRICAL SYSTEM:HORN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL ACTIVATED AT 60 MPH WHEN THE CRUISE CONTROL AND THE HORN FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442367January 4, 2012
VEHICLE SPEED CONTROL
A CAR WASH ATTENDANT PROCEEDED TO ENTER THE CUSTOMER'S 2003 JEEP GRAND CHEROKEE TO DRY IT DOWN AFTER IT ROLLED OFF OUR INSURED'S CAR WASH TRACK. THE VEHICLE WAS IN NEUTRAL. HE PLACED HIS FOOT ON THE BRAKE AND STARTED UP THE JEEP. HE PUT THE JEEP INTO DRIVE. THE ENGINE REVVED UP REALLY HIGH AND TOOK OFF. THE JEEP LURCHED AHEAD STRIKING THE CLOSED OVERHEAD CAR WASH DOOR. PHYSICAL DAMAGE TO THE DOOR AND THE CUSTOMER'S VEHICLE RESULTED. THE CUSTOMER'S VEHICLE WAS TOTALED. EMPLOYEE IS CERTAIN HE DID NOT PLACE HIS FOOT ON THE ACCELERATOR. REQUESTING ACTION BE TAKEN TO AVOID BODILY HARM AND MORE PROPERTY DAMAGE FROM OCCURRING IN THE FUTURE. UPDATED 01/17/12 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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