Jeep Grand Cherokee Complaints (2002)

1,476 consumer complaints on file.

#10692933March 9, 2015
AIR BAGS, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT BOTH TURN SIGNALS FUNCTIONED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN REPAIRED THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS). HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC. THE CONTACT WAS UNSURE ABOUT WHAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS 111,568.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692828March 8, 2015
AIR BAGS
THIS IS NOT ABOUT AN ACCIDENT OR INCIDENT. THE DATE ABOVE IS APPROXIMATELY WHEN I RECEIVED THE SECOND NOTICE. THIS IS MY SECOND RECALL NOTICE REGARDING THE AIR BAG. THE FIRST WAS A FEW YEARS AGO. AS USUAL THE LETTER STATES THE PARTS ARE NOT AVAILABLE AND I WILL BE NOTIFIED WHEN THEY ARE. I CALLED MY LOCAL CHRYSLER DEALER HENRY BROWN IN CASA GRANDE AZ. I WAS TOLD THE PARTS ARE STILL NOT AVAILABLE. WHAT IS THE USE OF SENDING ME ALL THESE RECALL NOTICES AND NEVER GETTING THE PARTS TO ADDRESS THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692419March 6, 2015
ENGINE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER ATTEMPTING TO START THE VEHICLE, THE VEHICLE BACKFIRED AND FAILED TO START. IN ADDITION, THE CONTACT STATED THAT WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692065March 4, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/10/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692086March 4, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692111March 4, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691796March 3, 2015
AIR BAGS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VEHICLE HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691488March 2, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 12V527000 (AIR BAGS) AND 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO DETERMINE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669017February 26, 2015
AIR BAGS
2002 JEEP GRAND CHEROKEE. CONSUMER RECEIVED RECALL FOR OCCUPANT RESTRAINT CONTROL MODULE FILTER CIRCUIT AND CAN'T GET FIXED. *TA CHRYSLER WAS REFUSED TO SEND THE NECESSARY SOFTWARE TO ANY CAR REPAIR BUSINESS IN BETHEL ALASKA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682470February 10, 2015
ELECTRICAL SYSTEM, SEATS
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER'S SIDE SEAT WARMER OVER HEATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682357February 9, 2015
ENGINE
TL*THE CONTACT OWNS A 2002 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680268January 31, 2015
AIR BAGS
TELEVISION WARNING FOR BAD AIR BAG CHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680298January 31, 2015
AIR BAGS
THE AIR BAG WARNING LIGHTS CAME ON AND STAYED ON. THE DEALER TELLS ME THEY NEED TO REPLACE THE AIR BAG OPERATING MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672757January 15, 2015
SEATS
SEAT WARMERS ON BOTH SIDES OF VEHICLE BECAME REALLY HOT TOWARDS THE FRONT CENTER PORTION OF THE SEAT. TURNED THEM OFF AND WHEN I GOT HOME I REMOVED THE LEATHER FROM THE SEAT AND FOUND BARE WIRES THAT WERE OVER HEATING AND BURNING THROUGH THE SEAT CUSHION AND BACKING ON THE LEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669327December 31, 2014
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE VENTILATION SYSTEM IS NOT WORKING CORRECTLY, IN THE FACT THAT THE AIRFLOW WHETHER IT IS HOT OR COLD IS OBSTRUCTED SOMEHOW. HAD THIS PROBLEM FOR QUITE SOME TIME AND WOULD VERY MUCH LIKE TO KNOW WHAT MY OPTIONS ARE. YES THERE IS A NOISE COMING FROM THE DASHBOARD, SOUNDING LIKE A MACHINE WINDING DOWN. PLEASE HELP ME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668961December 30, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V438000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED TO PERFORM THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD EXPERIENCED A FAILURE. UPDATED 02/18/15*LJ THE CONSUMER STATED THE VEHICLE SHUT DOWN WHILE DRIVING. UPDATED 10/2/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667441December 20, 2014
AIR BAGS
I SENT MY CAR IN TO HAVE THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE ON MY VEHICLE CHECKED DUE TO AN ISSUED RECALL ON MY VEHICLE. THIS ISSUE WAS FIXED AS FAR AS I KNOW; HOWEVER, DURING THE REPAIR, THE CENTER CONSOLE OF MY JEEP WHERE THE GEAR CHANGER IS WAS BROKEN AND NOT REPAIRED BY THE COMPANY. I DO HAVE A PICTURE I CAN SEND TO YOU, BUT DON'T SEE AN OPTION TO ATTACH IT. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10664489December 16, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, BOTH THE LOW BEAM AND HIGH BEAM HEADLIGHTS FLICKERED. THE CONTACT ALSO STATED THAT THE INSTRUMENT PANEL ELECTRONIC GAUGES FAILED WHEN DRIVING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662393December 5, 2014
AIR BAGS
CHRYSLER HAS SENT A RECALL NOTICE FOR AIR BAGS TO BE FIXED .WHEN WE LEFT THE DEALER SHIP OUR AIRBAG LIGHT WAS STILL ON!!!!! THEY SAY THE RECALL HAS"NOTHING TO DO WITH THE LIGHT,AND FOR $100 WE CAN DIAGNOSE AND SEE WHAT IT IS" WHAT'S THE PURPOSE OF A RECALL IF YOU DO NOT FIX THE PROBLEM??????? THE SHOP EMPLOYEE SAID "OH THE AIR BAG MAY OR MAY NOT WORK, WE HAVE NO CLUE" WHY IS IT SAFE ,USING NORMAL COMMON SENSE, TO ALLOW A VEHICLE TO DRIVE AWAY UNSAFE??????? CHRYSLER CORP WAS OF NO HELP ,DIDN'T CARE BECAUSE THEY PAID FOR THE RECALL AND IT WAS NOT THERE PROBLEM AFTER THAT WAS DONE!! THEY KNOW THE AIR BAG PROBLEM IS A WIRING ISSUE SO WHY ARE THEY NOT MADE TO FIGURE OUT THE EXACT PROBLEM??? WHO WILL BE RESPONSIBLE IN A CRASH IF THEY DO NOT DEPLOY CORRECTLY? I\WHY IS IT LEGAL FOR THEM TO ALLOW UNSAFE CARS ON THE ROAD???? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661932December 3, 2014
AIR BAGS
2002 JEEP GRAND CHEROKEE AIR BAG WARNING LIGHT STAYED ON AFTER STARTING CAR. FOUND OUT THERE IS A RECALL VIA CHRYSLER NUMBER M35 TO ADDRESS AIRBAGS THAT MAY INADVERTENTLY DEPLOY DUE TO ELECTRICAL SPIKES TO THE ORC MODULE CAUSING IT TO SHORT. TOOK THE VEHICLE TO DEALER AND AFTER THE WORK AIRBAG WARNING LIGHT IS STILL ON. DIAGNOSIS WAS "ORC MODULE INTERNALLY SHORTED AND NEEDS REPLACED" AND THE ESTIMATE IS OVER $500. CHRYSLER SAYS THAT THIS IS NOT PART OF THE RECALL AND I AM RESPONSIBLE FOR THE REPAIR. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Jeep Grand Cherokee