Jeep Grand Cherokee Complaints (2003)

762 consumer complaints on file.

#10515427June 6, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) IN JANUARY 2013. THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED THREE TIMES AND THE CONTACT WAS TOLD THAT THE PARTS WERE STILL UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 7/22/13 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515018June 4, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 12V527000 (AIR BAGS) THE CONTACT CALLED THE DEALER FOR AN APPOINTMENT. THE DEALER STATED THAT THERE WERE NOT PARTS AVAILABLE TO REMEDY THE RECALL. THREE MONTHS LATER, THE DEALER STILL DID NOT HAVE THE NECESSARY PARTS TO SERVICE THE VEHICLE UNDER THE RECALL. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515111June 4, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED FUEL WAS LEAKING FROM THE FUEL TANK AND THE SMELL OF GASOLINE WAS INSIDE THE VEHICLE. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER NOR CONTACT THE MANUFACTURER REGARDING THE FUEL LEAK. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514229June 3, 2013
AIR BAGS
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD THE DEALER INFORMED THE CONSUMER, THE PARTS WERE NOT AVAILABLE. HOWEVER, THE DEALER INFORMED THE CONSUMER, THE PARTS WOULD BE AVAILABLE BY THE END OF MARCH. AS OF MAY 2013, THE PARTS WERE STILL NOT AVAILABLE. UPDATED 07/30/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513959May 28, 2013
AIR BAGS
I RECEIVED A RECALL NOTICE FROM CHRYSLER CORPORATION IN OCTOBER 2012 REGARDING DEFECTIVE AIRBAG WITH THE POSSIBILITY IT WOULD DEPLOY WITHOUT WARNING. I WAS TOLD MY CAR WOULD BE REPAIRED WHEN THE PARTS BECAME AVAILABLE. IT IS NOW MAY 28, 2013 AND THE PARTS ARE STILL NOT AVAILABLE. I CONTACTED MY LOCAL JEEP DEALER AS WELL AS CHRYSLER CORPORATION. IN THE MEANTIME, I AM AFRAID AND UNABLE TO DRIVE THIS CAR FOR FEAR THE AIRBAG WILL DEPLOY. IT HAS NOW BEEN IDLE IN MY DRIVEWAY FOR MORE THAN SEVEN MONTHS. I CANNOT DRIVE THIS CAR AND I CANNOT SELL IT WITH THE KNOWLEDGE THAT IT HAS A VERY SERIOUS MECHANICAL DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512786May 20, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED TO COOL PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE COMPRESSOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FOLLOWING DAY THE FAILURE RECURRED. THE MECHANIC THEN REWIRED THE AIR CONDITIONING UNIT BUT TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510874May 6, 2013
STEERING, SUSPENSION
WHILE DRIVING MY JEEP ON THE HIGHWAY HOME FROM WORK, I EXPERIENCED WHAT I NOW KNOW TO BE CALLED THE "DEATH WOBBLE" AMONG JEEP OWNERS. WHILE DRIVING AT APPROXIMATELY 60 MPH, I EXPERIENCED A VIOLENT SHAKING IN THE STEERING WHEEL AND THE TIRES VISIBLY WOBBLING WHILE DRIVING ON THE HIGHWAY. I HAD TO PULL OVER TO THE SHOULDER AND WHILE BRAKING, ALMOST LOST CONTROL OF THE VEHICLE. WHILE TRYING TO DIAGNOSE THE PROBLEM ON THE SHOULDER IN THE MIDDLE OF RUSH HOUR TRAFFIC IN HOUSTON, I COULDN'T DETERMINE THE PROBLEM. THROUGH ONLINE RESEARCH, THE PROBLEM SEEMS TO BE WITH THE WEARING OF THE STEERING AND SUSPENSION SYSTEMS. I REVIEWED THE TSB FROM CHRYSLER AND NO MODIFICATIONS HAVE BEEN MADE TO THE VEHICLE. THE VEHICLE HAD NEW TIRES PUT ON IN NOVEMBER AND ALSO JUST HAD BOTH AN OIL CHANGE AND A TIRE ROTATION TWO DAYS AGO. THIS SHOULD BE A CONCERN THAT CHRYSLER NEEDS TO ACKNOWLEDGE AS A FLAW IN THE DESIGN RATHER THAN SIMPLY ISSUING A PSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509915April 29, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS); HOWEVER, THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN ESTIMATED DATE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509434April 24, 2013
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RIGHT DIRECTIONAL BLINKER FAILED. THE BLINKER REMAINED ILLUMINATED CONSTANTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC OR REPAIRS PERFORMED. THE FAILURE MILEAGE WAS 44,100 AND THE CURRENT MILEAGE WAS 44,885. ...UPDATED 08/22/13 *BF THE CONSUMER STATED WHEN HE UN-LOCKED THE DOOR WITH THE KEY, THE HAZARD LIGHTS CAME ON. HE CHANGED ALL THE BULBS AND THE BLINKERS, BUT THE LIGHTS STAYED ON. HE WAS UNABLE TO USE THE BLINKERS, AND HE HAD TO UN-HOOK THE BATTERY FOR A COUPLE OF HOURS. THE TAIL LIGHTS WERE ALSO REPLACED, BUT THEY STILL DIDN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508688April 18, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH WHEN THE AIR BAG WARNING INDICATOR ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DETECTED THAT THE FAILURE WAS RELATED TO THE OCCUPANT RESTRAINT CONTROL MODULE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE REMEDY PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN ESTIMATED DATE FOR THE PART TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508225April 15, 2013
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE BLEEDING THE BRAKES, THE COOLING FAN ACTIVATED WHILE THE VEHICLE WAS OFF. THE CONTACT SUSTAINED CUTS TO THE ARM. THE CONTACT SPOKE WITH THE MANUFACTURER BECAUSE THERE WAS A RECALL FOR THE COOLING FAN UNDER NHTSA RECALL CAMPAIGN ID NUMBER: 06V199000 (ENGINE AND ENGINE COOLING) BUT THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 118,000. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10501781March 7, 2013
AIR BAGS
2003 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE 12V527000. *SMD THE CONSUMER NEVER RECEIVED ANY FOLLOW-UP RECALL NOTICE. HE DECIDED TO HAVE THE REPAIR DONE, AT AN INDEPENDENT REPAIR FACILITY. HE IS NOW SEEKING REIMBURSEMENT. UPDATED 08/15/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501362March 5, 2013
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HAD MY JEEP FOR ABOUT 4 YEARS NOW, AND I'VE RECENTLY HAD MANY ISSUES WITH IT. FOR ONE, THERE'S A RECALL, WHICH PARTS ARE NOT AVAILABLE RIGHT NOW FOR AN ORC SENSOR. THE RECALL LETTER SAID THERE MAY BE A CHANCE THAT IT COULD CAUSE AN ELECTRICAL DISTRESS ON THE COMPUTER. NOW, I DON'T KNOW IF THESE CAUSED MANY ELECTRICAL ISSUES OR NOT, BUT I'D LIKE TO SEE SOMETHING DONE ABOUT IT. AROUND LATER NOVEMBER 2012 I TOOK THE JEEP TO GET THE AC/HEATER WORK BECAUSE IT WASN'T WORKING. PAID $400.00, LABOR AND PARTS. ALSO GOT MY SIGNAL LIGHTS FIXED, BECAUSE THEY WEREN'T WORKING EITHER. FEW MONTHS PASS, NOW ITS MARCH 2013. THE SIGNAL LIGHTS WORK WHEN THEY WANT, EVEN AFTER GETTING IT FIXED. THE RIGHT SIGNAL LIGHT WORKS FINE, THE LEFT WORKS WHEN IT WANTS. MY DRIVER FOGLIGHT WENT OUT. I DON'T HAVE A BAD BULB SO WHAT IS IT? FEW WEEKS LATER, DRIVER HEADLIGHT GOES OUT. AGAIN, NO BLOWN BULB. FEW MORE WEEKS PASS, AND MY AC/HEATER STOPPED WORKING AGAIN. WHY? ALSO, THE DRIVER TAIL LIGHT, AT TIMES GOES OUT. NO BAD BULB. I FEEL AS IF I GIVE IT MORE TIME, THE PROBLEM IS JUST GOING TO GET WORSE. WE NEED TO LOOK INTO THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501562March 5, 2013
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, SEATS
2003 JEEP GRAND CHEROKEE. CONSUMER REQUESTS REIMBURSEMENT FOR REPAIRS TO HEATED SEAT ELEMENTS RECALL NOTICE. *SMD THE CONSUMER STATED THE SEAT HEATER WAS NOT WORKING PROPERLY. HE BECAME AWARE OF THE RECALL AND HAD THE DEALER CHECK, BUT WAS INFORMED THAT HIS VEHICLE WAS ONE OF THE FEW THAT WAS NOT INCLUDED IN THE RECALL OF SEATS THAT POSED A DANGER OF CATCHING ON FIRE. THE CONSUMER STATED HE WAS LED TO BELIEVE, THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL, BECAUSE THE HEATED SEAT ELEMENT POSED NO DANGER OF FIRE. HAVING BEEN LED TO BELIEVE THE PART POSED NO FIRE HAZARD, AND THAT IT MAY HAVE JUST WORN OUT, THE CONSUMER AGREED TO PAY THE COST TO REPLACE THE HEATED SEAT ELEMENT. HOWEVER, WHEN THE ELEMENT WAS REPLACED BY THE DEALER, IT WAS DISCOVERED THE PART WAS NOT WORN, BUT CLEARLY DAMAGED BY FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10500662February 27, 2013
AIR BAGS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER FRONTAL AIR BAG DEPLOYED ERRONEOUSLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE OCCUPANT RESTRAINING CONTROL MODULE BUT THE PART WAS NO LONGER AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500006February 25, 2013
SEATS
WE ARE THE ORIGINAL OWNER'S OF OUR JEEP GRAND CHEROKEE (2003) AND THE FRONT DRIVER'S SEAT STARTED WOBBLING FROM SIDE TO SIDE, WHICH MAKES DRIVING DISORIENTING PARTICULAR WHEN GOING AROUND CURVES. WHEN TAKEN IN TO THE SHOP WE WERE TOLD THAT THE BRACKETS ATTACHING THE SEAT FRAME HAVE FAILED AND ARE BROKEN AND NEED TO BE WELDED OR NEED A REPLACEMENT SEAT. AFTER RESEARCHING THIS ISSUE WE FOUND THAT THIS IS A COMMON ISSUE AND REPLACING THE SEAT OR RE-WELDING THE SEAT BRACKETS WILL ONLY RESULT IN THIS HAPPENING AGAIN BECAUSE BRACKETS ARE MADE OF CHEAP METAL. I AM VERY FEARFUL THAT THE SEAT WILL CAUSE AN ACCIDENT (DUE TO THE DISORIENTED IT CAUSES WHEN DRIVING) OR THAT AN INJURY WILL OCCUR BECAUSE THE SEAT WILL COMPLETELY DETACH IN WHICH CASE THE SEAT BELT IS BASICALLY WORTHLESS IN PREVENTING INJURY DURING AN ACCIDENT. GIVEN THE NUMBER OF COMPLAINTS ON THIS ISSUE THAT CAN BE FOUND IN A BASIC GOOGLE SEARCH IT IS DISGUSTING THAT DAIMLER/CHRYSLER HAS DONE NOTHING TO REMEDY THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499411February 20, 2013
SEATS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT DRIVER'S SEAT WOULD SHAKE AND ROCK TO THE SIDES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498218February 15, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
AT LEFT TURN BEFORE INCOMING CARS BE TOO CLOSE TURNED ACCELERATING . HALF WAY WITH STEERING WHEEL HARDING ,IT SHUTS OFF. I HAD TO PUT ON BRAK AND TURN CAR ON TO BACK CAREFULLY . TURNED IN AND STOPPED TO CHECK . FOR PAST YEAR WITH EVERY SHUT OFF EITHER STARTS OR NOT , I HAD FIXED AT CAR DEALER. HUFFINES IS THE CAR DEALER WITH ALL RECORDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495310January 31, 2013
AIR BAGS
WHILE DRIVING ON THE HIGHWAY, A LIGHT CAME ON THE DASH, THE AIR BAGS DEPLOYED AND I LOST COMPLETE CONTROL OF THE CAR CAUSING ME TO CRASH INTO SOME TREES AND FLIP THE VEHICLE. IT WAS TOTALED. *TR SPOKE W/ OWNER BUT VEH IS NO LONGER AVAIL. ADDED VIN. *PO
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10495963January 31, 2013
SEATS
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT DIFFERENT SPEEDS, THE FRONT DRIVER'S POWER SEAT BRACKET FRACTURED AND CAUSED THE SEAT TO SHIMMY. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO DIAGNOSED THAT THE SEAT NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 128,000 AND THE CURRENT MILEAGE IS 180,000. UPDATED 03/12/13*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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